4-16
Troubleshooting
Intermittent Problems
0
Intermittent system hang problems can be caused by a variety of reasons that have nothing to
do with a hardware defect, such as: cosmic radiation, electrostatic discharge, or software
errors. FRU replacement should be considered only when a recurring problem exists.
When analyzing an intermittent problem, perform the following:
1.
Run the advanced diagnostic test for the system board in loop mode at least 10 times.
2.
If no error is detected, do not replace any FRU.
3.
If an error is detected, replace the FRU. Rerun the test to verify that there are no more
errors.
Undetermined Problems
0
The diagnostic problems does not identify which adapter or device failed, which installed
devices are incorrect, whether a short circuit is suspected, or whether the system is
inoperative.
Perform the following procedures to isolate the failing FRU (do not isolate non-defective FRU).
NOTE:
NOTE
:
Verify that all attached devices are supported by the computer.
NOTE:
NOTE
:
Verify that the power supply being used at the time of the failure is operating correctly.
(Refer to Power On Issues).
1.
Remove power from the computer.
2.
Visually check them for damage. If any problems are found, replace the FRU.
3.
Remove or disconnect all of the following devices:
Non-Acer devices
Printer, mouse, and other external devices
Battery pack
Hard disk drive
DIMM
CD-ROM/Diskette drive Module
PC Cards
4.
Apply power to the computer.
5.
Determine if the problem has changed.
6.
If the problem does not recur, connect the removed devices one at a time until failing FRU
is found.
7.
If the problem remains, replace the following FRUs one at a time. Do not replace a
non-defective FRU:
System board
LCD assembly
Summary of Contents for Aspire Z3801
Page 1: ...i Aspire Z3801 SERVICE GUIDE ...
Page 10: ...x ...
Page 11: ...CHAPTER 1 Hardware Specifications ...
Page 14: ...1 4 ...
Page 45: ...CHAPTER 2 System Utilities ...
Page 71: ...CHAPTER 3 Machine Maintenance Procedures ...
Page 74: ...3 4 ...
Page 120: ...3 50 Machine Maintenance Procedures ...
Page 121: ...CHAPTER 4 Troubleshooting ...
Page 143: ...CHAPTER 5 Jumper and Connector Locations ...
Page 150: ...5 8 Jumper and Connector Locations ...
Page 151: ...CHAPTER 6 FRU Field Replaceable Unit List ...
Page 152: ...6 2 Exploded Diagram 6 4 Main Assembly 6 4 FRU List 6 6 Screw List 6 7 ...
Page 173: ...CHAPTER 7 Online Support Information ...
Page 174: ...7 2 Support Service 7 3 ...
Page 176: ...7 4 Online Support Information ...