Acer Aspire Z3801, Service Manual

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Troubleshooting
4-11
Other Functions Failure
0
Computer Shuts Down Intermittently
0
If the system powers off at intervals, perform the following.
1. Makes sure the power cable is properly connected to the computer and the electrical
outlet.
2. Remove all extension cables between the computer and the outlet.
3. Remove all surge protectors between the computer and the electrical outlet. Plug the
computer directly into a known serviceable electrical outlet.
4. Disconnect the power and open the casing to check the Thermal Unit and fan airways are
free of obstructions.
5. Remove all external and non-essential hardware connected to the computer that are not
necessary to boot the computer to the failure point.
6. Remove any recently installed software.
If the Issue is still not resolved, refer to Online Support Information .
HDD Not Operating Correctly
0
If the HDD fails to operate correctly, perform the following:
1. Disconnect all external devices.
2. Run a complete virus scan using up-to-date software to confirm the computer is virus free.
3. Run the Windows Vista Startup Repair Utility:
a. Insert the Windows Vista Operating System DVD in the ODD and restart the
computer.
b. When prompted, press any key to start to the operating system DVD.
c. When the
Install Windows
screen appears, click Next.
d. Select Repair your computer.
e. When the
System Recovery Options
screen appears, click Next.
f. Select the appropriate operating system, and click Next.
NOTE: NOTE :
Click Load Drivers if controller drives are required.
g. Select Startup Repair.
NOTE:
NOTE
:
Startup Repair attempts to locate and resolve issues with the computer.
h. When complete, click Finish.
If an issue is discovered, follow the on-screen information to resolve the problem.
1. Run the Windows Memory Diagnostic Tool. For more information see Windows Help and
Support.
2. Restart the computer and press F2 to enter the BIOS Utility. Check the BIOS settings are
correct and that CD/DVD drive is set as the first boot device on the Boot menu.
3. Confirm all cables and jumpers on the HDD and ODD are set correctly.