Acer Aspire Z3801, Service Manual

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Troubleshooting
4-13
Discs Do Not Play
0
If discs do not play when inserted into the drive, perform the following:
1. Check that the disc is correctly seated in the drive tray and that the label on the disc is
visible.
2. Check that the media is clean and scratch free.
3. Try an alternate disc in the drive.
4. Confirm that
AutoPlay
is enabled:
 Navigate to Start

Control Panel

Hardware and Sound

AutoPlay.
 Select Use AutoPlay for all media and devices.
 In the Audio CD and DVD Movie fields, select the desired player from the drop down
menu.
5. Check that the Regional Code is correct for the selected media:
IMPORTANT
:
+
Region can only be changed a limited number of times. After Changes
remaining reaches zero, the region cannot be changed even when Windows
is reinstalled or the drive is moved to another computer.
 Navigate to Start

Control Panel

System and Maintenance

System

Device
Manager.
 Double click DVD/CD-ROM drives.
 Right click DVD drive and click Properties, then click the DVD Region tab.
 Select the region suitable for the media inserted in the drive.
Discs Do Not Burn Properly
0
If discs can not be burned, perform the following:
6. Confirm that the default drive is record enabled:
 Navigate to Start

Computer and right-click the writable ODD icon. Click Properties.
 Select the Recording tab. In the
Desktop disc recording
panel, select the
writable ODD from the drop down list.
 Click OK.
7. Confirm that the software used for burning discs is the factory default. If using different
software, refer to the software's user manual.