Acer Aspire 5530 Series Service Manual Download Page 151

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Chapter 4

141

Troubleshooting

Common Problems

Use the following procedure as a guide for computer problems.

NOTE:

The diagnostic tests are intended to test only Acer products. Non-Acer products, prototype cards, or

modified options can give false errors and invalid system responses.

Obtain the failing symptoms in as much detail as possible.

Verify the symptoms by attempting to re-create the failure by running the diagnostic test or by repeating
the same operation.

Use the following table with the verified symptom to determine which page to go to.

If the Issue is still not resolved, see “Online Support Information” on page 193.

Symptoms (Verified)

Go To

Power On Issue

Page 142

No Display Issue

Page 143

LCD Failure

Page 145

Internal Keyboard Failure

Page 145

Touchpad Failure

Page 146

Internal Speaker Failure

Page 146

Internal Microphone Failure

Page 148

ODD Failure

Page 150

Rightside USB Failure

Page 153

Modem Failure

Page 153

WLAN Failure

Page 154

Acer EasyLaunch Button Failure

Page 154

Acer MediaTouch Failure

Page 155

Fingerprint Reader Failure

Page 155

Thermal Unit Failure

Page 156

HDTV Switch Failure

Page 156

Other Functions Failure

Page 157

Intermittent Failures

Page 158

Undermined Failures

Page 158

Chapter 4

Summary of Contents for Aspire 5530 Series

Page 1: ...Aspire 5530 5530G Series Service Guide PRINTED IN TAIWAN Service guide files and updates are available on the ACER CSD web for more information please refer to http csd acer com tw ...

Page 2: ...II Revision History Please refer to the table below for the updates made to this service guide Date Chapter Updates ...

Page 3: ...pect to the contents hereof and specifically disclaims any warranties of merchantability or fitness for any particular purpose Any Acer Incorporated software described in this manual is sold or licensed as is Should the programs prove defective following their purchase the buyer and not Acer Incorporated its distributor or its dealer assumes the entire cost of all necessary servicing repair and an...

Page 4: ... bits and pieces of additional information related to the current topic WARNING Alerts you to any damage that might result from doing or not doing specific actions CAUTION Gives precautionary measures to avoid possible hardware or software problems IMPORTANT Reminds you to do specific actions relevant to the accomplishment of procedures ...

Page 5: ... NOT be covered in this generic service guide In such cases please contact your regional offices or the responsible personnel channel to provide you with further technical details 2 Please note WHEN ORDERING FRU PARTS that you should check the most up to date information available on your regional web or channel If for whatever reason a part number change is made it will not be noted in the printe...

Page 6: ...VI ...

Page 7: ...etup Utility 27 Navigating the BIOS Utility 27 Information 28 Main 29 Advanced 30 Security 32 Power 35 Boot 36 AMD 37 Exit 38 BIOS Flash Utility 39 DOS Flash Utility 40 WinFlash Utility 41 Removing HDD Passwords 42 Removing BIOS Passwords 44 Machine Disassembly and Replacement 45 Disassembly Requirements 45 General Information 46 Pre disassembly Instructions 46 Disassembly Process 46 External Modu...

Page 8: ...ard 90 Removing the RJ 11 Port 92 Removing the Thermal Module 93 Removing the CPU 95 Removing the VGA Module 96 LCD Module Disassembly Process 97 LCD Module Disassembly Flowchart 97 Removing the LCD Bezel 98 Removing the Inverter Board 99 Removing the Camera Module 101 Removing the LCD Panel 103 Removing the LCD Brackets and FPC Cable 104 Removing the Antennas 105 Removing the MIC Module 106 LCD M...

Page 9: ...om Loss of BIOS Settings 144 LCD Failure 145 Built In Keyboard Failure 145 Touchpad Failure 146 Internal Speaker Failure 146 Internal Microphone Failure 148 HDD Not Operating Correctly 149 ODD Failure 150 USB Failure Rightside 153 Modem Function Failure 153 Wireless Function Failure 154 EasyTouch Button Failure 154 MediaTouch Button Failure 155 Fingerprint Reader Failure 155 Thermal Unit Failure 1...

Page 10: ...ist 182 Model Definition and Configuration 184 Aspire 5530 Series 184 Test Compatible Components 187 Microsoft Windows Vista Environment Test 188 With Fingerprint Reader SKU 188 Without Fingerprint Reader SKU 190 Online Support Information 193 Index 195 ...

Page 11: ...11b g Draft N System Memory Dual Channel DDR2 support Up to 2 GB of DDR2 667 MHz memory upgradeable to 4 GB using two soDIMM modules Display and graphics 15 4 WXGA 1280 x 800 ATI Mobility Radeon HD 3200 3470 3650 Graphics for Aspire 5530G only TV Tuner Digital TV tuner supporting DVB T Storage subsystem 2 5 hard disk drive Optical drive options Blu ray Disc DVD Super Multi double layerdrive DVD Su...

Page 12: ...s VoIP phone WLAN Acer InviLink 802 11b g Acer InviLink Nplify 802 11b g Draft N WPAN Bluetooth 2 0 EDR LAN Gigabit Ethernet Wake on LAN ready Modem 56K ITU V 92 Privacy control Acer Bio Protection fingerprint solution BIOS user supervisor HDD passwords Kensington lock slot Power subsystem ACPI 3 0 71 W 4800 mAh 48 8 W 4400 mAh 3 pin 65 90 W AC adapter Energy Star 4 0 Special keys and controls 88 ...

Page 13: ... port RF in jack Headphone speaker line out jack with S PDIF support Microphone in jack Line in jack Ethernet RJ 45 port Modem RJ 11 port DC in jack for AC adapter Acer EasyPort IV connector Environment Temperature Operating 5 C to 35 C Non operating 20 C to 65 C Humidity non condensing Operating 20 to 80 Non operating 20 to 80 NOTE Items marked with denote only selected models ...

Page 14: ...4 Chapter 1 System Block Diagram ...

Page 15: ...Display screen Also called Liquid Crystal Display LCD displays computer output 4 Power button Turns the computer on and off 5 Speakers Left and right speakers deliver stereo audio output 6 Easy launch buttons Buttons for launching frequently used program 7 Keyboard For entering data into your computer 8 Palmrest Comfortable support area for your hands when you use the computer 9 Touchpad Touch sen...

Page 16: ... of the computer s functions and components 12 Acer MediaTouch keys For use with Acer Arcade and other media playing programs 13 Empowering key Launch Acer Empowering Technology 14 Status indicators Light Emitting Diodes LEDs that light up to show the status of the computer s functions and components No Icon Item Description 1 5 in 1 card reader Accepts Secure Digital SD MultiMediaCard MMC Memory ...

Page 17: ...r LCD projector 5 HDMI HDMI Connects to a television or display device with HDMI input 6 2 USB 2 0 ports Connect to USB 2 0 devices e g USB mouse USB camera 7 Line in jack Accepts audio line in devices e g audio CD player stereo walkman 8 Microphone in jack Accepts input from external microphones 9 Headphones speaker line out jack with S PDIF support Connects to audio line out devices e g speakers...

Page 18: ...rgency eject hole Ejects the optical drive tray when the computer is turned off Note Insert a paper clip into the emergency eject hole to eject the optical drive tray when the computer is off 6 USB 2 0 port Connect to USB 2 0 devices e g USB mouse USB camera 7 RF in Port Accepts input signals from digital TV tuner devices only for certain models 8 Modem RJ 11 port Connects to a phone line No Icon ...

Page 19: ...Battery lock Locks the battery in position 4 Memory compartment Houses the computer s main memory 5 Sub woofer Emits low frequency sound output 6 Hard disk bay Houses the computer s hard disk secured with screws 7 Ventilation slots and cooling fan Enable the computer to stay cool even after prolonged use Note Do not cover or obstruct the opening of the fan ...

Page 20: ...il and programmable buttons run the Acer Launch Manager Icon Function Description Power Indicates the computer s power status Battery Indicates the computer s battery status HDD Indicates when the hard disk drive is active Num Lock Lights up when Num Lock is activated Caps Lock Lights up when Caps Lock is activated Icon Function Description Empowering Technology Launch Acer Empowering Technology u...

Page 21: ...certain models to scroll up or down and move left or right a page This fingerprint reader or button mimics your cursor pressing on the right scroll bar of Windows applications NOTE When using the touchpad keep it and your fingers dry and clean The touchpad is sensitive to finger movement hence the lighter the touch the better the response Tapping too hard will not increase the touchpad s responsiv...

Page 22: ...percase Num Lock Fn F11 When Num Lock is on the embedded keypad is in numeric mode The keys function as a calculator complete with the arithmetic operators and Use this mode when you need to do a lot of numeric data entry A better solution would be to connect an external keypad Scroll Lock Fn F12 When Scroll Lock is on the screen moves one line up or down when you press the up or down arrow keys r...

Page 23: ...rk domain M Minimizes all windows R Open the Run dialog box T Cycle through programs on the taskbar U Open Ease of Access Center X Open Windows Mobility Center BREAK Display the System Properties dialog box SHIFT M Restore minimized windows to the desktop TAB Cycle through programs on the taskbar by using Windows Flip 3 D SPACEBAR Bring all gadgets to the front and select Windows Sidebar CTRL F Se...

Page 24: ...gement Launches Acer ePower Management in Acer Empowering Technology Fn F4 Sleep Puts the computer in Sleep mode Fn F5 Display toggle Switches display output between the display screen external monitor if connected and both Fn F6 Screen blank Turns the display screen backlight off to save power Press any key to return Fn F7 Touchpad toggle Turns the internal touchpad on and off Fn F8 Speaker toggl...

Page 25: ...lt Gr and then press the 5 key at the upper center of the keyboard NOTE Note Some fonts and software do not support the Euro symbol Please refer to www microsoft com typography faq faq12 htm for more information The US dollar sign 1 Open a text editor or word processor 2 Hold Shift and then press the 4 key at the upper center of the keyboard NOTE This function varies by the operating system versio...

Page 26: ...gerNav With Acer Bio Protection Fingerprint Solution you can now enjoy an extra layer of protection for your personal computer as well as the convenience of accessing your daily tasks with a simple swipe of your finger For more information refer to the Acer Bio Protection help files Acer GridVista dual display compatible NOTE This feature is only available on certain models To enable the dual moni...

Page 27: ...tible allowing two displays to be partitioned independently AcerGridVista is simple to set up 1 Run Acer GridVista and select your preferred screen configuration for each display from the task bar 2 Drag and drop each window into the appropriate grid 3 Enjoy the convenience of a well organized desktop NOTE Please ensure that the resolution setting of the second monitor is set to the manufacturer s...

Page 28: ...pecification BIOS vendor Phoenix BIOS Version V0 19T1 BIOS ROM type Flash BIOS ROM size 2MB BIOS package ACPI 2 0 compliance with Intel Speed Step Support C1 C2 C3 C4 C6 and S3 S4 for mobile CPU Supported protocols Support ISIPP Support Acer UI Support multi boot Suspend to RAM S3 Disk S4 Various hot keys for system control Support SMBUS 2 0 PCI2 3 Support PXE Support Y2K solution Support Win Flas...

Page 29: ... memory modules in any combinations as long as they match the above specifications Slot 1 Slot 2 Total Memory 0MB 512MB 512MB 0MB 1024MB 1024MB 0MB 2048MB 2048MB 512MB 512MB 1024MB 512MB 1024MB 1536MB 512MB 2048MB 2560MB 1024MB 0MB 1024MB 1024MB 512MB 1536MB 1024MB 1024MB 2048MB 1024MB 2048MB 3072MB 2048MB 0MB 2048MB 2048MB 512MB 2560MB 2048MB 1024MB 3072MB 2048MB 2048MB 4096MB Item Specification ...

Page 30: ...20 250 Capacity MB 250 160 120 160 320 250 Bytes per sector 512 512 512 512 512 Data heads 4 2 2 2 4 4 or 3 Drive Format Disks 2 1 1 1 2 2 Spindle speed RPM 5400 5400 5400 5400 5400 Performance Specifications Buffer size 8 MB 8 MB 8 MB 8 MB 8 MB Interface SATA SATA SATA SATA SATA Internal transfer rate Mbits sec max 778 352 370 730 typical 400 794 typical 674 775 I O data transfer rate Mbytes sec ...

Page 31: ...Red Book Standard Audio CD CD TEXT CD ROM Yellow Book Mode1 2 Standard Data CD ROM XA Mode2 Form1 2 Photo CD Multi Session CD I Green Book Mode2 Form1 2 Ready Bridge CD Extra CD Plus Blue Book Audio Text Video Video CD White Book MPEG1 Video CD R Orange Book Part U CD RW HSRW Orange Book Part IV Volume1 Volume2 Super Audio CD SACD Hybrid type US US RW DVD DVD ROM Book 1 02 DVD Dual DVD Video Book ...

Page 32: ... P V C RITEK CMC LEADDATA GigaStorage Prodisc Fornex Samsung Philips DVD Write DVD R Media 16x 8x 4x 2 4x Taiyo Yuden Mitsubishi Verbatim Ricoh TDK DVD R Double Layer Media 8x 2 4x Mitsubishi Verbatim DVD RW Media 8x 4x 2 4x Mitsubishi Verbatim Ricoh TDK DVD R Media 16x 8x 4x 2x Mitsubishi Verbatim TDK Taiyo Yuden PVC Fuji Film Ritek DVD R DL Media 8x 4x Mitsubishi Verbatim DVD RW Media 6x 4x 2x 1...

Page 33: ...N Broadcom BCM5764MKMLG USB 2 0 SB700 embedded Super I O controller N A MODEM Foxconn T60M955 Bluetooth Broadcom 2045 Wireless 802 11 b g Foxconn XB63 and 4312 PCMCIA 5 in 1 Card Reader JMicron JMB385 Audio Codec Realtek ALC888S Item Specification Keyboard controller LPC interface Total number of keypads 88 89 93 key Windows logo key Yes Internal external keyboard work simultaneously Plug USB keyb...

Page 34: ...X 207 0 Display resolution pixels 1280x RGB x 800 Pixel Pitch 0 2588 H x 0 2588 V Pixel Arrangement RGB vertical stripe Display Mode Normally white Typical White Luminance cd m2 also called Brightness 220 cd m2 Typ 5 point Luminance Uniformity 1 25 max 5 points Contrast Ratio 300 Min 400 typical Response Time Optical Rise Time Fall Time msec Rising 6 Falling 2 Nominal Input Voltage VDD 3 3 typ Typ...

Page 35: ...0Vrms Output current mA rms 2 0 6 8 Output voltage frequency k Hz 45 70 Item Specification Input rating 100 240Vac 50 60Hz Maximum input AC current 1 7A Inrush current No damage Efficiency Meet EPA Energy Star level 4 requirement ACPI mode Power Management Mech Off G3 All devices in the system are turned off completely Soft Off G2 S5 OS initiated shutdown All devices in the system are turned off c...

Page 36: ...26 Chapter 1 ...

Page 37: ...ange boot device without entering BIOS SETUP Utility Navigating the BIOS Utility There are six menu options Information Main Advanced Security Boot and Exit Follow these instructions To choose a menu use the left and right arrow keys To choose an item use the up and down arrow keys To change the value of a parameter press F5 or F6 A plus sign indicates the item has sub items Press Enter to expand ...

Page 38: ...ber of this unit Asset Tag Number This field displays the asset tag number of the system Product Name This field shows product name of the system Manufacturer Name This field displays the manufacturer of this system UUID Number Universally Unique Identifier UUID is an identifier standard used in software construction standardized by the Open Software Foundation OSF as part of the Distributed Compu...

Page 39: ...ystem Memory This field reports the memory size of the system Memory size is fixed to 633 KB N A Extended Memory This field reports the Extended Memory size Memory size is fixed to 4094 MB N A Video Memory Shows the video memory size VGA Memory size 256 MB N A Quiet Boot Displays the logo screen while booting Option Enabled or Disabled Network Boot Enables disables the system boot from LAN remote ...

Page 40: ...Minimum Watchdog Timeout BIOS Boot Timeout OS Boot Timeout Power on wait time PS 2 Mouse Enable or Disable PS 2 Mouse port IRQ12 Option Auto Detect Enabled or Disabled IDE Controller Configure the Integrated Local Bus IDE Controller Option Disabled Both or Primary SB Power Saving Feature Enable SB Power Saving Feature Option Enabled or Disabled PhoenixBIOS Setup Utility Information Main Advanced S...

Page 41: ...bled Legacy USB Support Enable support for Legacy Universal Serial Bus Option Enabled or Disabled Option ROM Placement Determines which peripheral devices can be booted NOTE Changes to this setting can cause the system to halt during boot Option Disabled Temporary or E000 Extend Large Disk Access Mode Set the Large Disk Access mode Different O S require different drive geometry representations Sel...

Page 42: ...ot either enter the Setup menu nor change the value of parameters Set User Password Press Enter to set the user password When user password is set this password protects the BIOS Setup Utility from unauthorized access The user can enter Setup menu only and does not have right to change the value of parameters Password on Boot Defines whether a password is required or not while the events defined i...

Page 43: ... Enter After setting the password the computer sets the User Password parameter to Set 4 If desired you can opt to enable the Password on boot parameter 5 When you are done press F10 to save the changes and exit the BIOS Setup Utility Removing a Password Follow these steps 1 Use the and keys to highlight the Set Supervisor Password parameter and press the Enter key The Set Password box appears 2 T...

Page 44: ...ing the password the computer sets the User Password parameter to Set 5 If desired you can enable the Password on boot parameter 6 When you are done press F10 to save the changes and exit the BIOS Setup Utility If the verification is OK the screen will display as following The password setting is complete after the user presses Enter If the current password entered does not match the actual curren...

Page 45: ...g only Enable or disable ACPI BIOS Yes or No High Precision Event Timer Enable or disable HPET Yes or No PhoenixBIOS Setup Utility Information Main Advanced Security Power Boot AMD Exit Item Specific Help Enable ACPI debug only Yes En Disable ACPI BIOS High Precision Event Timer Yes Advance Configuration and Power Interface Debug only remove this option for production F1 Help Select Item F5 F6 Cha...

Page 46: ...Main Advanced Security Power Boot AMD Exit Item Specific Help Boot priority order Use or to 1 IDE0 Hitachi HTS542525K9SA00 S select a device then 2 IDE1 Slimtype DVD A DS8A2S S2 press F6 to move it 3 PCI LAN MBA v11 0 3 Slot 0600 up the List or F5 4 USB HDD to move it down the 5 USB FDD list Press Esc to 6 USB KEY escape the menu 7 USB CD DVD ROM F1 Help Select Item F5 F6 Change Item F9 Setup Defa...

Page 47: ...Controller PBS Options Primary Display Parallel ATA On chip SATA USB Host Controller USB3 Controller Legacy USB Support OSC Support System Time Lag Workaround Thermal Fan Control PhoenixBIOS Setup Utility Information Main Advanced Security Power Boot AMD Exit Item Specific Help XCBS Options These options are XPBS Options common to all platforms F1 Help Select Item F5 F6 Change Item F9 Setup Defaul...

Page 48: ... CMOS Load Setup Default Load default values for all SETUP item Discard Changes Load previous values from CMOS for all SETUP items Save Changes Save Setup Data to CMOS PhoenixBIOS Setup Utility Information Main Advanced Security Power Boot AMD Exit Item Specific Help Exit Saving Changes Exit System Setup and Exit Discarding Changes save your changes to Load Setup Defaults CMOS Discard Changes Save...

Page 49: ... Diskette before you use the Phlash utility NOTE Do not install memory related drivers XMS EMS DPMI when you use the Phlash NOTE Please use the AC adaptor power supply when you run the Phlash utility If the battery pack does not contain enough power to finish BIOS flash you may not boot the system because the BIOS is not completely loaded Fellow the steps below to run the Phlash 1 Prepare a bootab...

Page 50: ... HDD to Update BIOS move USB HDD to position 1 3 Execute the JALB028 BAT batch file from C JALB0_JALC0 BIOS JALB028A to update BIOS The flash process begins as shown 4 In flash BIOS the message Please do not remove AC Power Source displays NOTE If the AC power is not connected the following message displays Plug in the AC power to continue 5 Flash is complete when the message Flash programming com...

Page 51: ...h Utility 1 Double click the WinFlash executable The Destination Directory screen displays 2 Click Start A warning screen displays 3 Click OK to begin the update A progress screen displays 4 When the process is complete close all programs and applications and reboot the system ...

Page 52: ... To reset the HDD password perform the following steps 1 From a DOS prompt key in Unlock6 exe 10068 00 and press Enter The Unlock6 program runs 2 Select option 2 Upper case ASCII Code and press Enter 3 Make a note of one of the displayed passwords for example XUSVE29 as shown 4 Power off the system by holding down the power button for 4 seconds 5 Reboot the system and key in the chosen password to...

Page 53: ...or three time System Disabled would display on the screen See the image below If you need to solve BIOS password locked problem you can run BIOS_PW EXE 1 Key in bios_pw 14452 0 2 Choose one upper case string Reboot the system and key in qjjg9vy or 07yqmjd to BIOS user password ...

Page 54: ...words To clear the password perform the following steps 1 From a DOS prompt Execute clnpwd exe 2 Press 1 or 2 to clean the desired password shown on the screen The onscreen message determines whether the function is successful or not ...

Page 55: ...ssemble the computer you need the following tools Wrist grounding strap and conductive mat for preventing electrostatic discharge Flat screwdriver Philips screwdriver Plastic flat screwdriver Plastic tweezers NOTE The screws for the different components vary in size During the disassembly process group the screws with the corresponding components to avoid mismatch when putting back the components ...

Page 56: ... module disassembly Main unit disassembly LCD module disassembly The flowcharts provided in the succeeding disassembly sections illustrate the entire disassembly sequence Observe the order of the sequence to avoid damage to any of the hardware components For example if you want to remove the main board you must first remove the keyboard then disassemble the inside assembly frame in that order Main...

Page 57: ... to remove the main board you must first remove the keyboard then disassemble the inside assembly frame in that order Screw List Step Screw Quantity Part No Memory Cover M2 5 8 NL 4 86 APV02 001 HDD Cover M2 6 NL 2 86 APV02 006 WLAN Cover M2 5 8 NL 4 86 APV02 001 WLAN Module M2 3 NL 2 86 APV02 004 WLAN Bracket M2 3 NL 1 86 APV02 004 TV Tuner Module M2 3 NL 2 86 APV02 004 HDD Carrier M3 3 NL 4 86 A...

Page 58: ...the Battery Pack 1 Turn computer over 2 Slide the battery lock unlock latch to the unlock position 3 Slide and hold the battery release latch to the release position 1 then slide out the battery pack from the main unit 2 1 2 ...

Page 59: ...Chapter 3 49 Removing the SD dummy card 1 Push the SD dummy card in to eject it 2 Grasp the card and pull it out from the slot ...

Page 60: ...50 Chapter 3 Removing the ExpressCard dummy card 1 Push the ExpressCard dummy card in to eject it 2 Grasp the card and pull it out from the slot ...

Page 61: ...ge 49 3 See Removing the ExpressCard dummy card on page 50 4 Remove the two screws from the memory and WLAN bays and loosen the two captive HDD bay screws 5 Carefully open the memory cover Step Size Quantity Screw Type Memory Cover M2 5 8 NL 1 HDD Cover M2 5 8 NL 2 WLAN Cover M2 5 8 NL 1 HDD Cover Memory Cover WLAN Cover ...

Page 62: ...52 Chapter 3 6 Remove the HDD cover as shown 7 Remove the WLAN cover as shown ...

Page 63: ...ving the Battery Pack on page 48 2 Remove the Memory Module cover See Removing the Lower Covers on page 51 3 Push out the release latches on both sides of the DIMM socket to release the DIMM module 4 Remove the DIMM module 5 Repeat steps for the second DIMM module if present ...

Page 64: ...age 48 2 Remove the WLAN cover See Removing the Lower Covers on page 51 3 Disconnect the antenna cables from the WLAN board 4 Move the antenna cables away and remove the two screws on the WLAN board to release the WLAN board Step Size Quantity Screw Type WLAN Module M2 3 NL 2 ...

Page 65: ...Chapter 3 55 5 Detach the WLAN board from the WLAN socket NOTE When re attaching the antenna to the WLAN board make sure the cables are arranged under the WLAN bracket ...

Page 66: ...cated on the WLAN bracket and remove the bracket NOTE Move the antenna cables out of the way to allow for easier access 2 Remove the adhesive strip to release the cable NOTE Do not throw away the adhesive strip it is necessary to secure the cable on the new module Step Size Quantity Screw Type WLAN Bracket M2 3 NL 1 ...

Page 67: ...Chapter 3 57 3 Disconnect the cable from the TV tuner module 4 Remove the two securing screws 5 Remove the tv tuner module Step Size Quantity Screw Type TV Tuner Module M2 3 NL 2 ...

Page 68: ...the Battery Pack on page 48 2 Remove the HDD cover See Removing the Lower Covers on page 51 3 Use the mylar tab to slide and lift up the hard disk drive module to remove NOTE To prevent damage to device avoid pressing down on it or placing heavy objects on top of it ...

Page 69: ...Chapter 3 59 4 Remove the four screws securing the hard disk to the carrier 5 Remove the HDD from the carrier Step Size Quantity Screw Type HDD Carrier M3 3 NL 4 ...

Page 70: ...ee Removing the Battery Pack on page 48 2 Remove the Memory cover See Removing the Lower Covers on page 51 3 Remove the screw securing the ODD module 4 Grasp the front panel of the ODD and pull to remove from the main unit Step Size Quantity Screw Type ODD Module M2 5 5 NL 1 ...

Page 71: ...bracket and remove the ODD bracket from the optical disk drive module 6 Insert a pin in the eject hole of the ODD to eject the ODD tray 7 Press down on the locking catch to release the ODD cover and remove Step Size Quantity Screw Type ODD Bracket M2 3 NL 3 ...

Page 72: ...hapter 3 Main Unit Disassembly Process Main Unit Disassembly Flowchart Screw List Step Screw Quantity Part No Switch Cover M2 3 NL 2 86 APV02 004 LCD Module M2 5 8 NL 4 86 APV02 001 M2 5 5 NL 2 86 APV02 002 ...

Page 73: ...ch Pad Bracket M2 3 NL 2 86 APV02 004 eKey Board M2 3 NL 1 86 APV02 004 Switch Board M2 5 4 NL 1 86 APV02 005 Right Speaker Module M2 5 4 NL 2 86 APV02 005 TV Board M2 5 4 NL 2 86 APV02 005 USB Board M2 5 4 NL 2 86 APV02 005 Modem Module M2 3 NL 1 86 APV02 004 Subwoofer M2 3 NL 2 86 APV02 004 Mainboard M2 5 5 NL 2 86 APV02 002 Thermal Module M2 6 5 4 86 APV02 009 M2 3 NL 4 86 APV02 004 VGA Module ...

Page 74: ...are used to remove the Switch Cover 1 See Removing the Battery Pack on page 48 2 Locate and remove the three securing screws as shown 3 Turn the computer over and open the LCD module fully to expose the Switch Cover 4 Lift the Switch Cover as shown leftside first 5 Lift the Switch Cover clear of the chassis Step Size Quantity Screw Type Switch Cover M2 3 NL 3 ...

Page 75: ... Removing the Keyboard 1 See Removing the Battery Pack on page 48 2 Push down on the two latches securing the keyboard to the upper case 3 Turn the keyboard over and pull back the securing latch to release the FFC ...

Page 76: ...AN bracket to prevent stripping of the cable 1 See Removing the WLAN Module on page 54 2 Remove the securing screw located on the WLAN bracket and remove the bracket NOTE Move the antenna cables out of the way to allow for easier access 3 Remove the Antenna Cables from the securing guides as shown ...

Page 77: ... 67 4 Using one hand pull the cables completely through the battery housing NOTE Do not remove the adhesive tape 5 Push the cables through the chassis then turn over the computer and pull them completely through ...

Page 78: ...See Removing the Antenna on page 66 2 Remove the two securing screws from the bottom of the chassis 3 Turn the computer over Disconnect the LCD MIC and back light cables from the top panel Step Size Quantity Screw Type LCD Module M2 5 8 NL 2 LCD cable MIC cable Back light cable ...

Page 79: ... the four securing screws two on each side connecting the LCD module 5 Carefully remove the LCD module from the chassis Step Size Quantity Screw Type LCD Hinges Red call out M2 5 6 NL 2 LCD Hinges Blue call out M2 5 10 NL 2 ...

Page 80: ...ving the LCD Module on page 68 2 Turn the computer over Remove the nine screws on the bottom panel 3 Turn the computer over Remove the five screws on the top panel Step Size Quantity Screw Type Upper Cover M2 5 10 NL 9 Step Size Quantity Screw Type Upper Cover M2 5 4 NL 5 ...

Page 81: ... cables from the mainboard as shown Disconnect A as shown Release the securing latches and disconnect B as shown Release the securing latches and disconnect C as shown Release the securing latches and disconnect D as shown B C D E F G A ...

Page 82: ...upper cover by lifting upward from the chassis rear edge first Release the securing latches and disconnect E as shown Release the securing latches and disconnect F as shown Release the securing latches and disconnect G as shown ...

Page 83: ...Chapter 3 73 6 Turn the upper cover over The upper cover appears as follows ...

Page 84: ...ove the securing screw from the Finger Print Reader board and ensure the FFC is free of the upper cover 3 Remove the board bracket from the Upper Cover 4 Using your fingers gently lift the Finger Print Reader board from the Upper Cover Step Size Quantity Screw Type Finger Print Reader M2 3 NL 1 ...

Page 85: ...he Upper Right Saddle 1 See Removing the Upper Cover on page 70 2 Remove the two securing screws from the upper saddle 3 Grasp the upper saddle and lift up to remove Step Size Quantity Screw Type Upper Right Saddle M2 3 NL 2 ...

Page 86: ...the two securing screws from the left speaker 3 Grasp both ends of the mylar cover and carefully pull back to expose the speaker cable 4 While holding the cover with one hand pull back the speaker cable to remove it from the housing well Step Size Quantity Screw Type Left Speaker Module M2 5 4 NL 2 ...

Page 87: ...dule as shown Removing the Upper Left Saddle 1 See Removing the Upper Cover on page 70 2 Pull back the mylar cover to expose the top securing screw 3 Remove the bottom securing screw 4 While holding the cover back remove the top securing screw ...

Page 88: ...ip Removing the Touch Pad Bracket 1 See Removing the Upper Cover on page 70 2 Disconnect the Touch Pad FFC from the Touch Pad board 3 Move the Finger Print Reader FFC cable out of the way to prevent damage and pull back the securing foil on the bracket Step Size Quantity Screw Type Left Speaker Module M2 5 4 NL 2 ...

Page 89: ...ing screws from the Touch Pad bracket 5 Remove the Touch Pad bracket IMPORTANT The Touch Pad cannot be removed individually To replace the Touch Pad replace the entire Upper Cover Step Size Quantity Screw Type Touch Pad Bracket M2 3 NL 2 ...

Page 90: ...nch Board and lift up to remove from the Upper Cover Removing the Media Board 1 See Removing the Upper Left Saddle on page 77 2 Pull the FFC out of the chassis 3 Insert the FFC flush with the connector and press the locking lever down to secure 4 Use a pry to lift the Media board out of the Upper Cover ...

Page 91: ...ress on components to prevent damage Removing the eKey Board 1 See Removing the Upper Right Saddle on page 75 2 Turn the Upper Cover over and remove the FFC 3 Remove the single screw Step Size Quantity Screw Type eKey Board M2 3 NL 1 ...

Page 92: ...82 Chapter 3 4 Pry the eKey board off the Upper Cover 5 Grasp the board and gently pull the FFC through the Upper Cover ...

Page 93: ...ving the Switch Board 1 See Removing the Upper Cover on page 70 2 Remove the single securing screw 3 Lift the switch board and FFC up and away from the upper cover Step Size Quantity Screw Type Switch Board M2 5 4 NL 1 ...

Page 94: ...See Removing the Upper Cover on page 70 2 Remove the two securing screws from the speaker module 3 Disconnect the speaker cable from the mainboard 4 Pull the cable completely through the housing and remove the speaker module Step Size Quantity Screw Type Speaker M2 5 4 NL 2 ...

Page 95: ... 1 See Removing the Upper Cover on page 70 2 Disconnect the antenna and cable from the board 3 Remove the two securing screws from the TV board 4 Remove the TV board from the lower base Step Size Quantity Screw Type TV Board M2 5 4 NL 2 ...

Page 96: ...pter 3 Removing the Bluetooth Module 1 See Removing the Upper Cover on page 70 2 Grasp the Bluetooth module and lift to remove 3 Lift the Bluetooth module away from the base and disconnect the bluetooth cable ...

Page 97: ...oving the Upper Cover on page 70 2 See Removing the Bluetooth Module on page 86 3 Remove cable from the USB board 4 Remove the two securing screws from the USB board and lift clear of the chassis Step Size Quantity Screw Type USB board M2 5 4 NL 2 ...

Page 98: ...m Module 1 See Removing the Upper Cover on page 70 2 Remove securing screw from the modem module 3 Lift the module and disconnect the modem cable as shown in the following images Step Size Quantity Screw Type Modem Module M2 3 NL 1 ...

Page 99: ...ule 1 See Removing the Upper Cover on page 70 2 Disconnect the subwoofer cable as shown 3 Remove the two securing screws from the subwoofer module and lift the subwoofer clear of the chassis Step Size Quantity Screw Type Subwoofer M2 3 NL 2 ...

Page 100: ...e 48 2 See Removing the Keyboard on page 65 3 See Removing the LCD Module on page 68 4 See Removing the Upper Cover on page 70 5 Disconnect the three cables from the bottom right of the mainboard as shown 6 Disconnect the two cables from the top right of the mainboard as shown ...

Page 101: ... 7 Remove the two securing screws from the Mainboard 8 Remove the main board rightside first as shown 9 Lift the power jack clear of power port on the Lower Cover Step Size Quantity Screw Type Mainboard M2 5 5 NL 2 ...

Page 102: ...ing the Right Speaker Module on page 84 3 See Removing the Main Board on page 90 4 Remove the RJ 11 cable from its housing 5 Using the tweezers to grasp the end of the cable to detach from the base 6 Insert the tweezers in the RJ 11 port and push up to detach and lift the port from the base ...

Page 103: ...e on page 68 3 See Removing the Upper Cover on page 70 4 See Removing the Main Board on page 90 5 Remove the eight securing screws from the Thermal Modules 6 Disconnect the fan module cable from mainboard Step Size Quantity Screw Type CPU Thermal Module red callout M2 6 5 4 VGA Thermal Module blue callout M2 L3 4 ...

Page 104: ...94 Chapter 3 7 Lift the Thermal Module clear of the Mainboard ...

Page 105: ...page 48 2 See Removing the Upper Cover on page 70 3 See Removing the Main Board on page 90 4 See Removing the Thermal Module on page 93 5 Using a flat screwdriver turn the CPU socket latch counter clockwise 180 to release the CPU 6 Lift the CPU clear of the Mainboard ...

Page 106: ...48 2 See Removing the Upper Cover on page 70 3 See Removing the Main Board on page 90 4 Remove the two securing screws from the VGA Module 5 The VGA module lifts automatically from the mainboard Remove the VGA Module as shown Step Size Quantity Screw Type VGA Module M2 4 NI NL 2 ...

Page 107: ... Flowchart Screw List Step Screw Quantity Part No LCD Bezel M2 5 5 NL 4 86 APV02 002 Inverter Board M2 5 5 NL 1 86 APV02 002 Camera Module M2 3 NL 2 86 APV02 004 Camera Board M2 3 NL 1 86 APV02 004 LCD Panel M2 5 5 NL 2 86 APV02 002 LCD Brackets M2 3 NL 8 86 APV02 004 ...

Page 108: ...age 48 2 See Removing the LCD Module on page 68 3 Remove the two upper and two lower bezel screw caps Remove the four securing screws from the LCD module 4 Lift up the bezel topside first and remove it from the LCD Module Step Size Quantity Screw Type LCD Bezel M2 5 5 NL 4 ...

Page 109: ...CD Module on page 68 3 See Removing the LCD Bezel on page 98 4 Remove the securing tapes from the left and right sides of the Inverter board as shown 5 Remove the two securing screws from the Inverter board and lift the board clear of the LCD Module Step Size Quantity Screw Type Inverter Board M2 5 6 NL 2 ...

Page 110: ...100 Chapter 3 6 Disconnect the left and right Inverter board cables as shown ...

Page 111: ...See Removing the WLAN Module on page 54 4 See Removing the Keyboard on page 65 5 See Removing the LCD Module on page 68 6 See Removing the LCD Bezel on page 98 7 Disconnect the Camera Module cable as shown 8 Remove the two securing screws from the Camera Module bracket Step Size Quantity Screw Type Camera Module bracket M2 3 NL 2 ...

Page 112: ...Chapter 3 9 Lift the Camera Module clear of the LCD Module 10 Remove the securing screw from the camera board 11 Remove the camera board from the bracket Step Size Quantity Screw Type Camera Board M2 3 NL 1 ...

Page 113: ...age 51 3 See Removing the WLAN Module on page 54 4 See Removing the Keyboard on page 65 5 See Removing the LCD Module on page 68 6 See Removing the LCD Bezel on page 98 7 Remove the two securing screws from the LCD Module 8 Lift the LCD Panel clear of the LCD Module Step Size Quantity Screw Type LCD Panel M2 5 6 NL 2 ...

Page 114: ...age 65 5 See Removing the LCD Panel on page 103 6 Turn the LCD panel over to expose the rear Disconnect the cable from the LCD Panel using the tab provided 7 Grip the FPC cable and lift upward to detach the adhesive pads 8 Remove the eight securing screws four on each side from the LCD Panel brackets 9 Remove the LCD brackets by pulling away from the LCD Panel Step Size Quantity Screw Type LCD Bra...

Page 115: ...51 3 See Removing the WLAN Module on page 54 4 See Removing the LCD Panel on page 103 5 Remove the strips holding the antenna cables in place Ensure the cables are free from obstructions 6 Remove the tabs securing the left and right antennas to the LCD module 7 Remove the antenna cables and assembly from the LCD module ...

Page 116: ... 2 See Removing the Lower Covers on page 51 3 See Removing the WLAN Module on page 54 4 See Removing the LCD Panel on page 103 5 Remove the strips holding the MIC Module cable in place Ensure the cable is free from obstructions 6 Remove the MIC cable and Module from the LCD module ...

Page 117: ...ure Replacing the LCD Panel 1 Align the LCD brackets with the eight screw holes four on each side on the LCD Panel as shown 2 Secure the LCD brackets to the LCD panel 3 Turn the panel over Insert the LCD Panel cable into the LCD Panel as shown ...

Page 118: ...e MIC as shown Secure the cable by pressing down on the strips 5 Replace the antenna cables and assembly 6 Replace the tabs securing the left and right antennas to the LCD module 7 Replace the strips holding the antenna cables in place Ensure the cables are free from obstructions ...

Page 119: ...g strip 9 Replace the two securing screws on the LCD Module 10 Replace the camera board in the bracket 11 Replace the securing screw on the camera board 12 Replace the Camera Module in the bottom cover 13 Replace the two securing screws on the Camera Module bracket ...

Page 120: ... the Camera Module cable as shown 15 Connect the left and right Inverter board cables as shown 16 Connect the left and right Inverter board cables as shown 17 Replace the inverter board and secure with the two provided screws ...

Page 121: ...sides of the Inverter board as shown NOTE Tuck the cables securely to prevent damage to the cables or module 1 Align the edge of the bezel with the bottom cover and replace the LCD Module 2 Replace the two upper and two lower bezel screw caps Remove the four securing screws from the LCD module ...

Page 122: ...placing the CPU 1 Insert the VGA Module as shown 2 Replace the two securing screws on the VGA Module 1 Carefully turn the mainboard upside down CPU side up and insert the CPU into the CPU bracket as shown 2 Using a flat tipped screw driver lock the CPU in the socket as shown ...

Page 123: ... the Thermal Module in the mounting as shown 2 Connect the fan module cable to the mainboard 3 Replace the eight securing screws from the Thermal Module 1 Insert the RJ 11 port into the base as shown 2 Using the tweezers grasp the end of the cable and press down to attach it to the base ...

Page 124: ...114 Chapter 3 3 Replace the RJ 11 cable in its housing ...

Page 125: ...eatsink and CPU are not visible Place the Mainboard in the chassis rear edge first and press down to install Replace the two securing screws as shown NOTE Make sure the I O ports are positioned correctly through the lower cover and the screw sockets are visible through the mainboard 4 Connect the two cables on the top right of the mainboard as shown 5 Connect the three cables from the bottom right...

Page 126: ...ule Replacing the Modem Module 6 Locate the Subwoofer on the lower cover and replace the two securing screws 7 Connect the subwoofer cable as shown 1 Connect the modem cable and locate it over the screw socket 2 Insert module in mainboard ...

Page 127: ...ng the USB Board 1 Angle the right side of the USB board into the lower base Align the screw sockets and replace the two securing screws 2 Replace the cable on the USB board 3 Replace the securing screw on the modem module ...

Page 128: ...V board into the lower base and lower into position 2 Replace the two securing screws on the TV board 3 Connect the antenna and single cable to the board 1 While holding the Bluetooth module connect the cable as shown 2 Position the module over the aligning pins and insert in place ...

Page 129: ...Chapter 3 119 Replacing the Right Speaker Module 1 Replace the speaker module and insert the cable completely through the housing as shown 2 Connect the speaker cable to the mainboard ...

Page 130: ... the two securing screws on the speaker module Replacing the Switch Board Replacing the eKey Board 1 Insert the FFC through the Upper Cover 1 Position the Switch Board over the screw socket 2 Replace the single securing screw ...

Page 131: ...Chapter 3 121 2 Insert the eKey board at an angle and press down to situate 3 Replace the single screw 4 Turn the Upper Cover over and press the FFC down to secure in place ...

Page 132: ...ia Board into the lower cover If necessary use a pry to press the board in place IMPORTANT Do not press on components to prevent damage 2 Insert the FFC flush with the connector and press the locking lever down to secure 3 Insert the FFC through the chassis ...

Page 133: ...Chapter 3 123 Replacing the Upper Right Saddle 1 Insert the left edge into position and pivot the upper saddle in place 2 Replace the two securing screws on the upper saddle ...

Page 134: ...eft edge of the Launch Board into place and pivot the board down in place 2 Insert the saddle in place taking care to locate it over the alignment pins 3 Replace the two securing screws 4 Replace the mylar cover to secure the saddle 1 Replace the Finger Print Reader board in the upper cover ...

Page 135: ...Chapter 3 125 2 Replace the bracket as shown 3 Replace the single securing screw ...

Page 136: ... removed individually To replace the Touch Pad replace the entire Upper Cover 1 Replace the Touch Pad bracket 2 Replace the two securing screws from the Touch Pad bracket 3 Replace the Finger Print reader FFC and secure with the adhesive strips 4 Replace the Touch Pad FFC as shown ...

Page 137: ...t force in place 1 Align and replace the Speaker Module in the upper case 2 Grasp both ends of the mylar cover to expose the housing 3 Replace the speaker cable as shown 4 While holding the mylar cover back with one hand replace the speaker cable in its housing 5 Replace the mylar cover to secure the cable 6 Replace the two securing screws on the left speaker ...

Page 138: ...128 Chapter 3 2 Connect the seven cables on the mainboard as shown B C D E F G A ...

Page 139: ...ce the five screws on the top panel 4 Turn the computer over Replace the nine screws on the bottom panel Replacing the LCD Module 1 Carefully align the LCD module over the hinge sockets and lower the module into the chassis ...

Page 140: ...130 Chapter 3 2 Replace the four securing screws two on each side securing the LCD module 3 Connect the LCD MIC and back light cables LCD cable MIC cable Back light cable ...

Page 141: ... Ensure that the three Antenna cables pass through the Mainboard and are accessible from the underside of lower cover 1 Insert the Antenna Cables through the Upper Cover Make sure they are accessible from the underside 2 Pull the cables through 3 Secure the cables in place as shown 4 Place the cabling in the wiring conduit as shown ...

Page 142: ...connector and press the latch down to secure 2 Turn the keyboard over and press down to secure 1 Insert the left side of the switch cover and angle down in place 2 Starting from the left press down on the Switch Cover to secure 3 Turn the computer over and replace the three securing screws ...

Page 143: ...Chapter 3 133 Replacing the TV Tuner Module 4 Replace the tv tuner module 5 Replace the two securing screws 6 Connect the cable to the TV tuner module ...

Page 144: ...134 Chapter 3 7 Replace the adhesive strip to secure the cable 8 Replace bracket and secure with provided screw ...

Page 145: ...g the Hard Disk Drive Module 1 Insert the WLAN board into the WLAN socket 2 Replace the two screws to secure the module 3 Connect the two antenna cables to the module 1 Place the HDD in the HDD carrier 2 Replace the four screws to secure the carrier ...

Page 146: ...o replace DIMM Module 2 first remove DIMM Module 1 In this procedure only DIMM Module 1 is shown 3 Insert the HDD interface side first until HDD firmly slides in place 1 Insert the DIMM Module flush with the connector and press down to lock in place ...

Page 147: ... replace the ODD cover on the new ODD Module 2 Press the cover into the tray bottom edge first to secure 3 Turn the ODD over and replace the three securing screws 4 Slide Module in chassis and press until Module is flush with chassis 5 Replace the single screw to secure the Module ...

Page 148: ...ing the Lower Covers 1 Replace the Memory Cover 2 Replace the single screw to secure in place 3 Replace the WLAN Cover 4 Replace the screw to secure in place 5 Replace HDD Cover 6 Replace the two screws to secure in place ...

Page 149: ... 3 139 Replacing the Express and SD Card Trays 1 Insert the Express Card and push into the slot until flush with the chassis cover 2 Insert the SD Card and push into the slot until flush with the chassis cover ...

Page 150: ...140 Chapter 3 ...

Page 151: ...mptom to determine which page to go to 4 If the Issue is still not resolved see Online Support Information on page 193 Symptoms Verified Go To Power On Issue Page 142 No Display Issue Page 143 LCD Failure Page 145 Internal Keyboard Failure Page 145 Touchpad Failure Page 146 Internal Speaker Failure Page 146 Internal Microphone Failure Page 148 ODD Failure Page 150 Rightside USB Failure Page 153 Mo...

Page 152: ...ove any surge protectors between the computer and the electrical outlet Plug the computer directly into a known good electrical outlet 4 Disconnect the power and open the casing to check the Thermal Unit see Thermal Unit Failure on page 156 and fan airways are free of obstructions 5 Disable the power management settings in the BIOS to ensure they are not the cause of the problem see Power on page ...

Page 153: ... power see Power On Issue on page 142 3 Drain any stored power by removing the power cable and battery and holding down the power button for 10 seconds Reconnect the power and reboot the computer 4 Connect an external monitor to the computer and switch between the internal display and the external display is by pressing Fn F5 on this model If the POST or video appears on the external display see L...

Page 154: ...he Resolution slider to the desired resolution e Click Apply and check the display Readjust if necessary 6 Roll back the video driver to the previous version if updated 7 Remove and reinstall the video driver 8 Check the Device Manager to determine that The device is properly installed There are no red Xs or yellow exclamation marks There are no device conflicts No hardware is listed under Other D...

Page 155: ...he following actions one at a time to correct the problem Do not replace a non defective FRUs Built In Keyboard Failure If the built in Keyboard fails perform the following actions one at a time to correct the problem Do not replace a non defective FRUs ...

Page 156: ... perform the following actions one at a time to correct the problem Do not replace a non defective FRUs Internal Speaker Failure If the internal Speakers fail perform the following actions one at a time to correct the problem Do not replace a non defective FRUs ...

Page 157: ...ag the slider to 50 Ensure that the volume is not muted b Click Mixer to verify that other audio applications are set to 50 and not muted 6 Navigate to Start Control Panel Hardware and Sound Sound Ensure that Speakers are selected as the default audio device green check mark NOTE If Speakers does not show right click on the Playback tab and select Show Disabled Devices clear by default 7 Select Sp...

Page 158: ...d select the Recording tab 2 Right click on the Recording tab and select Show Disabled Devices clear by default 3 The microphone appears on the Recording tab 4 Right click on the microphone and select Enable 5 Select the microphone then click Properties Select the Levels tab 6 Increase the volume to the maximum setting and click OK 7 Test the microphone hardware a Select the microphone and click C...

Page 159: ...to locate and resolve issues with the computer i When complete click Finish If an issue is discovered follow the onscreen information to resolve the problem 4 Run the Windows Memory Diagnostic Tool For more information see Windows Help and Support 5 Restart the computer and press F2 to enter the BIOS Utility Check the BIOS settings are correct and that CD DVD drive is set as the first boot device ...

Page 160: ...sh when the computer starts up The tray does not eject Access failure screen displays The ODD is noisy Perform the following general solutions one at a time to correct the problem 1 Reboot the computer and retry the operation 2 Try an alternate disc 3 Navigate to Start Computer Check that the ODD device is displayed in the Devices with Removable Storage panel 4 Navigate to Start Control Panel Syst...

Page 161: ...remaining reaches zero the region cannot be changed even Windows is reinstalled or the drive is moved to another computer a Navigate to Start Control Panel System and Maintenance System Device Manager b Double click DVD CD ROM drives c Right click DVD drive and click Properties then click the DVD Region tab d Select the region suitable for the media inserted in the drive Discs Do Not Burn Properly...

Page 162: ... the new cable the original cable should be replaced 4 Reseat the drive ensuring and all cables are connected correctly 5 Replace the ODD See Disassembly Process on page 46 Drive Read Failure If discs cannot be read when inserted in the drive perform the following actions one at a time to correct the problem 1 Remove and clean the failed disc 2 Retry reading the CD or DVD d Test the drive using ot...

Page 163: ... fails perform the following actions one at a time to correct the problem Do not replace a non defective FRUs Modem Function Failure If the internal Modem fails perform the following actions one at a time to correct the problem Do not replace a non defective FRUs ...

Page 164: ...form the following actions one at a time to correct the problem Do not replace a non defective FRUs EasyTouch Button Failure If the Acer EasyTouch buttons fail perform the following actions one at a time to correct the problem Do not replace a non defective FRUs ...

Page 165: ...s fail perform the following actions one at a time to correct the problem Do not replace a non defective FRUs Fingerprint Reader Failure If the Fingerprint Reader fails perform the following actions one at a time to correct the problem Do not replace a non defective FRUs ...

Page 166: ...fails perform the following actions one at a time to correct the problem Do not replace a non defective FRUs HDTV Switch Failure If the HDTV Switch fails perform the following actions one at a time to correct the problem Do not replace a non defective FRUs ...

Page 167: ...e is not fixed repeat the preceding steps and select an earlier time and date 9 Run the Event Viewer to check the events log for errors For more information see Windows Help and Support 10 Roll back the mouse driver to the previous version if updated recently 11 Remove and reinstall the mouse driver 12 Check the Device Manager to determine that The device is properly installed There are no red Xs ...

Page 168: ...her a short circuit is suspected or whether the system is inoperative Follow these procedures to isolate the failing FRU do not isolate non defective FRU NOTE Verify that all attached devices are supported by the computer NOTE Verify that the power supply being used at the time of the failure is operating correctly See Power On Issue on page 142 1 Power off the computer 2 Visually check them for d...

Page 169: ...store CPU control word during warm boot 13h Initialize PCI Bus Mastering devices 14h Initialize keyboard controller 16h 1 2 2 3 BIOS ROM checksum 17h Initialize cache before memory autosize 18h 8254 timer initialization 1Ah 8237 DMA controller initialization 1Ch Reset Programmable Interrupt Controller 20h 1 3 1 1 Test DRAM refresh 22h 1 3 1 3 Test 8742 Keyboard Controller 24h Set ES segment regist...

Page 170: ...and 640 KB 60h Test extended memory 62h Test extended memory address lines 64h Jump to UserPatch1 66h Configure advanced cache registers 67h Initialize Multi Processor APIC 68h Enable external and CPU caches 69h Setup System Management Mode SMM area 6Ah Display external L2 cache size 6Bh Load custom defaults optional 6Ch Display shadow area message 6Eh Display possible high address for UMB recover...

Page 171: ...r SMART Drive optional 9Ah Shadow option ROMs 9Ch Set up Power Management 9Dh Initialize security engine optional 9Eh Enable hardware interrupts 9Fh Determine number of ATA and SCSI drives A0h Set time of day A2h Check key lock A4h Initialize Typematic rate A8h Erase F2 prompt AAh Scan for F2 key stroke ACh Enter SETUP AEh Clear Boot flag B0h Check for errors B2h POST done prepare to boot operatin...

Page 172: ...ror handler C5h PnPnd dual CMOS optional C6h Initialize notebook docking optional C7h Initialize notebook docking late C8h Force check optional C9h Extended checksum optional D2h Unknown interrupt Code Beeps For Boot Block in Flash ROM E0h Initialize the chipset E1h Initialize the bridge E2h Initialize the CPU E3h Initialize system timer E4h Initialize system I O E5h Check force recovery boot E6h ...

Page 173: ...16 Power B Connector JP9 USB B Connector JP8 TV B Connector JP10 Bluetooth Connector JP21 Fun B Connector JMDC1 MDC Connector JP14 Media B Connector JEXP1 Express Card Socket JP19 Speaker Left Connector JP17 BTN B Connector JP20 Speaker Right Connector SW1 Touch pad right Button JP15 Internal Keyboard Connector SW2 Touch pad left Button JP7 Touch Pad Connector U10 South Bridge Chapter 5 ...

Page 174: ... Card Connector JMXM1 MXM Board Connector JSATA1 ODD Connector JCRT1 CRT Connector JDIMM2 Memory DIMM2 Connector JHDMI1 HDMI Connector JDIMM1 Memory DIMM1 Connector JUSB1 USB Connector PJP2 Battery Connector JUSB2 USB Connector JCPU1 CPU Socket JLINE1 Line In Jack U25 North Bridge JMIC1 MIC In Jack U37 Volume control wheel JHP1 Head Phone Connector IR1 IR receiver JREAD1 Card Reader Socket ...

Page 175: ...ce it is necessary to bypass the password check users need to short the HW Gap to clear the password by the following steps Power Off a system and remove HDD AC and Battery from the machine Open the back cover of the machine and find out the HW Gap on M B as picture Use an electric conductivity tool to short the two points of the HW Gap Plug in AC keep the short condition on the HW Gap and press P...

Page 176: ...t is strongly recommended to have the AC adapter and Battery present If this function is enabled the system will force the BIOS to enter a special BIOS block called Boot Block Steps for BIOS Recovery by Crisis Disk Before doing this one Crisis Diskette should be prepared ready in hand The Crisis Diskette could be made by executing the Crisis Disk program in another system with Windows XP OS Follow...

Page 177: ...h failed system 10 In the power off state press and hold Fn Esc then press the Power button The system powers on and the Crisis BIOS Recovery process begins BIOS Boot Block begins restoring the BIOS code from the Crisis floppy disk to BIOS ROM on the failed systems When the Crisis flash process is finished the system restarts with a workable BIOS Update to the latest version BIOS for the system us...

Page 178: ...168 Chapter 5 ...

Page 179: ...reasons a part number change is made it will not be noted on the printed Service Guide For ACER AUTHORIZED SERVICE PROVIDERS your Acer office may have a DIFFERENT part number code from those given in the FRU list of this printed Service Guide You MUST use the local FRU list provided by your regional Acer office to order FRU parts for repair and service of customer machines NOTE To scrap or to retu...

Page 180: ...2 APV02 001 3 F P Board Bracket 42 ARW02 001 4 F P Board Module 55 ARW02 001 5 Upper Case with F P Reader 60 ARW02 001 6 Mainboard MB ARS02 001 7 Thermal Unit with Fan Module 60 AQN02 001 8 HDMI Module 55 APV02 006 9 Lower Case 60 AT502 001 10 Thermal Module 60 APV02 003 11 Thermal Pad_S 47 APV02 003 12 Thermal Pad_S 47 APV02 003 ...

Page 181: ...001 3 F P Board Bracket 42 ARW02 001 4 F P Board Module 55 ARW02 001 5 Upper Case with F P Reader 60 ARW02 001 6 Mainboard MB APV02 001 7 Fan Module 23 APV02 001 8 HDMI Module 55 APV02 006 9 Lower Case 60 AQN02 002 10 Thermal Module 60 APV02 003 11 Thermal Pad_S 47 APV02 003 12 Thermal Pad_S 47 APV02 003 ...

Page 182: ...BT 00604 025 BATTERY 6CELL 4 4AH SIMPLO SP PA 3S2P 4 4AH BT 00607 016 BATTERY 6CELL 4 4AH PANASONIC PA PA 3S2P 4 4AH BT 00605 021 BATTERY 8CELL 4 8AH SANYO SA SA 4S2P 4 8AH BT 00803 024 BATTERY 8CELL 4 8AH PANASONIC PA PA 4S2P 4 8AH BT 00805 011 BATTERY 8CELL 4 8AH SIMPLO SP PA 4S2P 4 8AH BT 00807 014 BATTERY 8CELL 4 8AH SONY SY SY 4S2P 4 8AH BT 00804 020 Board MODEM CARD FX 22500 024 MODEM CARD A...

Page 183: ...QN02 002 MEDIA BOARD 55 APV02 002 FINGER PRINT BOARD 55 ARW02 001 POWER BOARD 55 APV02 003 FUNCTION BOARD 55 APV02 004 BUTTON BOARD 55 APV02 005 HDMI BOARD UMA 55 APV02 006 Cables RJ11 CABLE 50 APV02 001 BLUE TOOTH CABLE 50 APV02 002 USB CABLE 50 APV02 003 Category Description Acer PN ...

Page 184: ...RD CHINA 3 PIN 27 TAVV5 005 POWER CORD SWISS 3 PIN 27 TAVV5 006 POWER CORD ITALIAN 3 PIN 27 TAVV5 007 POWER CORD DENMARK 3 PIN 27 TAVV5 008 POWER CORD JP 3 PIN 27 TAVV5 009 POWER CORD SOUTH AFRICA 3 PIN 27 TAVV5 010 POWER CORD KOERA 3 PIN 27 TAVV5 011 POWER CORD ISRAEL 3 PIN 27 TAVV5 012 POWER CORD INDIA 3 PIN 27 TAVV5 013 POWER CORD TWN 3 PIN 27 TAVV5 014 POWER CORD ARGENTINA 3 PIN 27 APV02 001 C...

Page 185: ...QN02 002 LOWER CASE ASSY W OTV UMA 60 APV02 005 LOWER CASE ASSY W TV DIS 60 AT502 001 LOWER CASE ASSY W OTV DIS 60 AT502 002 UPPER SADDLE R 42 APV02 003 UPPER SADDLE L 42 APV02 004 MINI PCI BRACKET L 42 APV02 005 FINGER PRINT BOARD BRACKET 42 ARW02 001 EXPRESS DUMMY CARD 42 APV02 006 SD DUMMY CARD 42 APV02 007 Category Description Acer PN ...

Page 186: ...AMD SEMPRON SI 40 2G SMSI40SAM12GGA KC SSI02 400 ODD DVD SUPER MULTI MODULE TRAY IN 6M APV02 001 DVD SUPER MULTI DRIVE PIONEER DVR TD08RS 0FA KU 00805 044 DVD SUPER MULTI DRIVE TSST TS L633A 0FA KU 00801 021 DVD SUPER MULTI DRIVE HLDS GSA T50N 0FA China KU 0080D 029 DVD SUPER MULTI DRIVE HLDS GSA T50N Malaysia KU 0080D 034 DVD SUPER MULTI DRIVE SONY AD 7560S 0FA KU 0080E 009 DVD SUPER MULTI DRIVE ...

Page 187: ...HGST HTS543225L9A300 0FA KH 25007 013 HDD SATA 250G 5400RPM TOSHIBA MK2546GSX 0FA KH 25004 001 HDD SATA 250G 5400RPM SEAGATE ST9250827AS 0FA KH 25001 011 HDD SATA 250G 5400RPM WD WD2500BEVS 22UST0 0FA KH 25008 018 HDD SATA 320G 5400RPM WD WD3200BEVT 22ZCT0 0FA KH 32008 013 HDD SATA 320G 5400RPM HGST HTS543232L9A300 0FA KH 32007 004 HDD SATA 320G 5400RPM SEAGATE ST9320320AS 0FA KH 32001 008 HDD FOI...

Page 188: ...NT00 445 KEYBOARD UK BLACK AS KB INT00 444 KEYBOARD HB BLACK AS KB INT00 443 KEYBOARD JP BLACK AS KB INT00 458 KEYBOARD ND BLACK AS KB INT00 476 KEYBOARD AR FR BLACK AS KB INT00 475 KEYBOARD CB BLACK AS KB INT00 477 LCD ASSY LCD MODULE 15 4 IN WXGA GLARE FOR CCD 0 3M W ANTENNA 6M APV02 003 LCD PANEL G 15 4 WXGA AUO B154EW08 V1 3A LK 15405 029 LCD PANEL G 15 4 WXGA CMO N154I3 L03 LK 1540D 022 LCD P...

Page 189: ... W ANTENNA 6M APV02 003 LCD PANEL G 15 4 WXGA AUO B154EW08 V1 3A LK 15405 029 LCD PANEL G 15 4 WXGA CMO N154I3 L03 LK 1540D 022 LCD PANEL G 15 4 WXGA LG LP154WX4 TLB4 LK 15408 029 LCD PANEL G 15 4 WXGA SEC LTN154AT01 A01 LK 15406 024 INVERTER 19 APV02 001 LCD CABLE FOR W O CCD 50 AT302 001 LCD COVER 60 APV02 001 LCD BEZEL FOR W O CCD 60 AT302 001 LCD BRACKET R 33 APV02 002 Category Description Ace...

Page 190: ... Y5 KN 5120G 024 RAM 1G DDRII 667 NANYA NT1GT64U8HB0BN 3C KN 1GB03 014 RAM 1G DDRII 667 NANYA NT1GT64UH8D0FN 3C 1G 667 KN 1GB03 026 RAM 1G DDRII 667 HYNIX HYMP112S64CP6 Y5 KN 1GB0G 012 RAM 1G DDRII 667 SAMSUNG M470T2864QZ3 CE6 KN 1GB0B 016 RAM 1G DDRII 667 SAMSUNG M470T2864DZ3 CE6 KN 1GB0B 014 RAM 2G DDRII 667 MICRON MT16HTF25664HY 667E1 KN 2GB04 001 RAM 2G DDRII 667 HYNIX HYMP125S64CP8 Y5 KN 2GB0...

Page 191: ...005 Miscellaneous VGA MYLAR 47 AQN02 001 NAME PLATE AS5530 47 APV02 004 RUBBER FOOT L 47 APV02 005 RUBBER FOOT S 47 APV02 006 BEZEL TAPE 47 APV02 009 LCD SHORTTIME MYLAR 47 APV02 010 Accessories DVB T ANTENNA LZ 23000 001 SMB PAL CONNECTOR 47 AQN02 002 PAL F CONNECTOR 47 AQN02 003 Category Description Acer PN ...

Page 192: ...REW M2 5X10 NL 86 APV02 003 SCREW M 2D 2 5L K 4 05D NI NL 86 APV02 004 SCREW M2D 3 0L K 8 0D Ni 86 APV02 005 SCREW M2X3 NL 86 APV02 006 SCREW M2X5 Ni NL 86 APV02 007 SCREW M3 0D 3 0L K 4 9D Ni 86 APV02 008 SCREW CPU_THERMAL_SCREW_ASSY 86 APV02 009 SCREW M2 0D 3L K 5D Ni 86 APV02 010 SCREW F 4 5L K 4 5D ZK NL CR3 86 APV02 011 ...

Page 193: ...Chapter 6 183 ...

Page 194: ... 5R CB_bg_FP_0 3D_HG_XC22 ATRM 70 N15 4 WXGA G8 SO1 GBII6 SO1 GBII 6 N250 GB5 4 KS NSM8 XS 3rd WiFi BG N AES16 10 AS553 0G702 G2 5Mi PA ACLA Spanish LX AR V0X 0 04 AS5530G702G 25Mi EM VHP32ATEA1 MC 82MEXTHM2 56CO 2 1G 250 6L 5R CB_bg_FP_0 3D_HG_ES22 ATRM 70 N15 4 WXGA G8 SO1 GBII6 SO1 GBII 6 N250 GB5 4 KS NSM8 XS 3rd WiFi BG N AES16 10 AS553 0G702 G2 5Mi PA ACLA Spanish LX AR V0X 0 05 AS5530G702G ...

Page 195: ...A G8 SO2 GBII6 SO1 GBII 6 N320 GB5 4 KS NBD C B2XS 3rd WiFi BG BT 2 0 AES16 10 AS553 0G701 G2 5Mi TW N GCTWN LX AR V0X 0 11 AS5530G701G 25Mi VHP32ATTW 1 MC 82MEXTHM2 56CO 1 1G 250 BT 8L 5R CB_bg_FP_0 3D_HG_TC11 ATRM 70 N15 4 WXGA G8 SO1 GBII6 N N250 GB5 4 KS NSM8 XS 3rd WiFi BG BT 2 0 AES16 10 AS553 0G702 G2 5Mi AA P Japan LX AR V0X 0 12 AS5530G702G 25Mi VHP32AJP1 MC 82MEXTHM2 56CO 2 1G 250 BT 6L ...

Page 196: ...Appendix A 186 ...

Page 197: ...ctions are tested under Windows XP Home Windows XP Pro environment Refer to the following lists for components adapter cards and peripherals which have passed these tests Regarding configuration combination and test procedures please refer to the Aspire 5530 series Compatibility Test Report released by the Acer Mobile System Testing Department Appendix B ...

Page 198: ...U Test AMD AAQL60 CPU AMD Athlon64X2 QL60 PGA 1 9G 1M 638 35W Griffin B1 AMD ATRM70 CPU AMD TurionX2 RM70 PGA 2 0G 1M 638 35W Griffin B1 AMD ATUZM80 CPU AMD TurionX2 ZM80 PGA 2 1G 2M 638 35W Griffin B1 AMD ATUZM82 CPU AMD TurionX2 ZM82 PGA 2 2G 2M 638 35W Griffin B1 AMD ATUZM84 CPU AMD TurionX2 ZM84 PGA 2 3G 2M 638 35W Griffin B1 AMD ATUZM86 CPU AMD TurionX2 ZM86 PGA 2 4G 2M 638 35W Griffin B1 Fin...

Page 199: ...F 32 16 0 09um Modem Test Foxconn Fox Con MC4Z 1 5_3 3V Foxconn Conexant Unizion 1 5_3 3v T60M955 02 Northbridge Chipset Test AMD AMDRS780MN AMD RS780MN w HDCP EEPROM ODD Test SONY NBDCB2XS ODD SONY BD COMBO 12 7mm Tray DL 2X BC 5500S LF W O bezel SATA TOSHIBA NSM8XS ODD TOSHIBA Super Multi DRIVE 12 7mm Tray DL 8X TS L633A LF W O bezel SATA Remote Controller Test Fomosa21 RC804V B Fomosa21 Remote ...

Page 200: ...n64X2 QL60 PGA 1 9G 1M 638 35W Griffin B1 AMD ATRM70 CPU AMD TurionX2 RM70 PGA 2 0G 1M 638 35W Griffin B1 AMD ATUZM80 CPU AMD TurionX2 ZM80 PGA 2 1G 2M 638 35W Griffin B1 AMD ATUZM82 CPU AMD TurionX2 ZM82 PGA 2 2G 2M 638 35W Griffin B1 AMD ATUZM84 CPU AMD TurionX2 ZM84 PGA 2 3G 2M 638 35W Griffin B1 AMD ATUZM86 CPU AMD TurionX2 ZM86 PGA 2 4G 2M 638 35W Griffin B1 HDD Test SEAGATE N120GB5 4KS HDD S...

Page 201: ...6 0 065um Modem Test Foxconn Fox Con MC4Z 1 5_3 3V Aus Foxconn Conexant Unizion 1 5_3 3v AUS T60M955 0x Northbridge Chipset Test AMD AMDRS780MN AMD RS780MN w HDCP EEPROM ODD Test SONY NBDCB2XS ODD SONY BD COMBO 12 7mm Tray DL 2X BC 5500S LF W O bezel SATA TOSHIBA NSM8XS ODD TOSHIBA Super Multi DRIVE 12 7mm Tray DL 8X TS L633A LF W O bezel SATA Remote Controller Test Fomosa21 RC804V B Fomosa21 Remo...

Page 202: ...192 Appendix B ...

Page 203: ...formation on all of Acer s Notebook Desktop and Server models including Service guides for all models User s manuals Training materials Bios updates Software utilities Spare parts lists TABs Technical Announcement Bulletin For these purposes we have included an Acrobat File to facilitate the problem free downloading of our technical material Also contained on this website are Detailed information ...

Page 204: ...194 Appendix C ...

Page 205: ...01 caps lock on indicator 10 Common Problems 142 computer on indicator 10 CPU 95 D DIMM Module 53 Display 4 display hotkeys 14 E EasyTouch Failure 154 Ekey Board 81 eKey Board 81 Euro 15 External Module Disassembly Flowchart 47 F Features 1 Fingerprint Reader Failure 155 Flash Utility 39 FPC Cable 104 FRU Field Replaceable Unit List 169 H Hard Disk Drive Module 58 HDD Passwords Removing 42 HDTV Sw...

Page 206: ...ical drive module 60 P Panel 5 Bottom 9 left 5 PC Card 10 Power On Failure 142 R Right Speaker Module 84 S speakers hotkey 14 System Block Diagram 4 T Test Compatible Components 187 Thermal Unit Failure 156 Top 163 Touch Pad Bracket 78 touchpad hotkey 14 Touchpad Failure 146 Troubleshooting Built in KB Failure 145 EasyTouch Buttons 154 Fingerprint Reader 155 HDTV Switch 156 Internal Microphone 148...

Page 207: ...197 Windows 2000 Environment Test 188 Wireless Function Failure 154 WLAN Board 54 ...

Page 208: ...198 ...

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