Acer Aspire 3300 Service Manual Download Page 76

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Troubleshooting

Error Message

Possible Cause

Corrective Action

Onboard Floppy Drive IRQ
Conflict(s)

-The IRQ allocated for the
on-board floppy drive
conflicts with another device.

-Enter BIOS Setup to
disable the on-board
floppy disk controller.

Onboard Pointing Device
IRQ Conflict(s)

-The IRQ allocated for the
on-board pointing device
conflicts with another device.

-Enter BIOS Setup to
disable the on-board
pointing device.

Onboard IDE Secondary
Channel IRQ Conflict(s)

-The IRQ allocated for the
on-board IDE secondary
channel conflicts with
another device.

-Enter BIOS Setup to
disable the on-board IDE
secondary channel.

Onboard ECP Parallel Port
DMA Conflict(s)

-The DMA allocated for the
on-board parallel port
conflicts with another device.

-Enter BIOS Setup to
change the on-board ECP
parallel port DMA
assignment or disable it.

Onboard Floppy Drive
DMA Conflict(s)

-The DMA allocated for the
on-board floppy drive
conflicts with another device.

-Enter BIOS Setup to
disable the on-board
floppy disk controller.

Onboard Floppy Drive I/O
Address Conflict(s)

-The I/O address allocated
for the on-board floppy drive
conflicts with another device.

-Enter BIOS Setup to
disable the on-board
floppy disk controller.

Onboard IDE Secondary
Channel I/O Address
Conflict(s)

-The I/O address allocated
for the on-board IDE
secondary channel conflicts
with another device.

-Enter BIOS Setup to
disable the on-board IDE
secondary channel.

Onboard Serial Port I/O
Address Conflict(s)

-The I/O address allocated
for the on-board serial port
conflicts with another device.

-Enter BIOS Setup to
change the on-board serial
port I/O address or disable
it.

Onboard Parallel Port I/O
Address Conflict(s)

-The I/O address allocated
for the on-board parallel port
conflicts with another device.

-Enter BIOS Setup to
change the on-board
parallel port I/O address or
disable it.

Onboard Serial Port
Conflict(s)

-The on-board serial port
resource conflicts with the
add-on card serial port.

-Change the on-board
serial port I/O address in
BIOS Setup or change the
add-on card serial port I/O
address.

Onboard Parallel Port
Conflict(s)

-The on-board parallel port
resource conflicts with the
add-on card parallel port.

-Change the on-board
parallel port I/O address in
BIOS Setup or change the
add-on card parallel port
I/O address.

Summary of Contents for Aspire 3300

Page 1: ...Aspire 3300 Service Guide Service guide files and updates are available on AIPG CSD web For more information please refer to http csd acer com tw PART NO 49 37C002 001 DOC NO PRINTED IN TAIWAN ...

Page 2: ...re trademarks and or registered trademarks of their respective holders Disclaimer The information in this guide is subject to change without notice Acer Incorporated makes no representations or warranties either expressed or implied with respect to the contents hereof and specifically disclaims any warranties of merchantability or fitness for any particular purpose Any Acer Incorporated software d...

Page 3: ...he actual keys that you have to press on the keyboard NOTE Gives bits and pieces of additional information related to the current topic WARNING Alerts you to any damage that might result from doing or not doing specific actions CAUTION Gives precautionary measures to avoid possible hardware or software problems IMPORTANT Reminds you to do specific actions relevant to the accomplishment of procedur...

Page 4: ... be covered in this generic service guide When this case arises you should contact your regional offices or the responsible personnel channel to provide you with further technical details 2 Please note WHEN ORDERING FRU PARTS that you should check the most up to date information available on your regional web or channel For whatever reasons a part number change is made it will not be noted in the ...

Page 5: ...binations 9 Cache Memory 10 Video Memory 10 Video Interface 10 Audio Interface 11 IDE Interface 11 FDD Interface 12 Parallel Port 12 Serial Port 13 Memory Address Map 13 PCI INTx and IDSEL Assignment Map 14 PCI Slot IRQ Routing Map 14 I O Address Map 15 Aspire 3300 GPIO General Purpose I O PIN Define 16 IRQ Assignment Map 17 DRQ Assignment Map 18 System Board Major Chips 18 Power Management 19 Pow...

Page 6: ...nnel Slave 25 Total Memory 26 Serial Port 26 Parallel Port 26 Product Information 27 Product Name 27 System S N 27 Main Board ID 27 Main Board S N 27 System BIOS Version 27 SMBIOS Version 28 System BIOS ID 28 BIOS Release Date 28 Disk Drives 28 Floppy Drives 29 LS 120 drive as 29 IDE Drives 29 Onboard Peripherals 32 Serial Port 32 Parallel Port 33 Onboard Device Settings 34 Power Management 35 Pow...

Page 7: ...oad Default Settings 48 Abort Settings Change 49 Exiting Setup 50 Chapter 3 Removal and Replacement 51 Removing an Optional Serial Device Rare Panel Cover 52 Opening the Housing 53 Removing an Expansion Board 54 Removing a 3 5 inch Drive 54 Removing the CD ROM Drive 56 Removing the 5 25 inch Drive 58 Removing the System Board 59 Removing a DIMM 60 Removing the CPU Heatsink and CPU Board 61 Removin...

Page 8: ...87 Microsoft Windows 98 En Jp Environment Test 88 Microsoft Windows NT 4 0 Workstation Environment Test 90 Microsoft Windows 2000 Professional Beta 3 Build 2000 Environment Test 91 Microsoft Windows 95 Environment Test 92 IBM OS 2 Warp 4 0 Environment Test 93 Novell Netware 3 12 4 11 5 0 Environment Test 94 Appendix C Online Support Information 97 Index 99 ...

Page 9: ...PI Application Program Interface feature ATA compliance hard disk power saving feature On board PCI master enhanced local bus IDE Embedded in SiS 530 chipset PIO mode 4 Multiword DMA Mode 2 Ultra DMA 33 66 On board serial ports 2 high speed NS16C550 compatible UARTs with 16 byte FIFOs On board parallel port SPP EPP and ECP IEEE 1284 compliant On board FDD interface 1 2MB 1 44MB 2 88MB 3 mode FDD U...

Page 10: ...2 System Introductions 2 PCI slots 1 ISA PCI shared slot Software shutdown for Windows98 On board DC to DC converter VRM 8 4 spec ...

Page 11: ...1 3 System Outlook for Aspire 3300 Front Panel 1 CD ROM DVD ROM Drive 4 Power Indicator Light 2 CD ROM DVD ROM Eject Button 5 Activity Indicator Light 3 Power Quickstart Button 6 Expansion Bay Door 1 2 3 4 5 6 ...

Page 12: ... Switch 10 Monitor VGA Port 3 Voltage Selector 11 Audio out Port 4 System Power Socket 12 Audio in Port 5 USB Ports 13 Game MIDI Port 6 PS 2 Mouse Port Under Rare Back Cover 14 Microphone in Port 7 PS 2 Keyboard Port Under Rare Back Cover 15 Add on Card Brackets 8 Serial Port ...

Page 13: ...ockets 6 Line out jack 18 System BIOS ROM 30 USB Hub connector 7 Line in jack 19 Power LED connector 31 Printer port 8 Microphone jack 20 Password Check 32 PS 2 mouse port 9 CD ROM audio in connector 21 IDE connector 33 COM1 connector 10 Speaker Type connector 22 Power Button 34 SiS 530 chipset 11 Speaker Type connector 23 FDD connector 35 System Battery 12 Fax Voice Modem connector 24 Reset Butto...

Page 14: ...tup Utility Press in BIOS Setup Utility main menu screen the Advanced Options menu then appears The items shown in the Advanced Options menu are Memory Cache Options PnP PCI Options Hardware Specifications and Configurations Processor Item Specification Type AMD K6 2 and Cyrix M2 CPU Slot Socket 7 CPU internal speed 350 380 400 MHz CPU external speed 90 95 100 MHz Minimum operating speed 0 MHz ...

Page 15: ...T 29EE020 BIOS ROM size 2 MB BIOS ROM package 32 pin DIP package Support protocol PCI 2 1 APM1 2 DMI 2 00 1 E IDE ACPI 1 0 ESCD 1 03 ANSI ATA 3 0 PnP 1 0a Bootable CD ROM 1 0 ATAPI USB 1 0 Boot from CD ROM feature Yes Support to LS 120 drive Yes Support to BIOS boot block feature No NOTE The BIOS can be overwritten upgraded using the AFLASH utility AFLASH EXE ...

Page 16: ...RAM Supported memory speed 100MHz PC100 for Local Bus speed 100MHz or 66 MHz 66MHz for Local Bus speed 66MHz Supported memory voltage 3 3 V Supported memory module package 168 pin DIMM Support for parity check feature No Support for Error Correction Code ECC feature No Memory module combinations You can install memory modules in any combination as long as they match the above specifications WARNIN...

Page 17: ...8M 8M 8M 16M 8M 16M 24M 8M 32M 40M 8M 64M 72M 8M 128M 136M 16M 8M 24M 16M 16M 32M 16M 32M 48M 16M 64M 80M 16M 128M 144M 32M 8M 40M 32M 16M 48M 32M 32M 64M 32M 64M 96M 32M 128M 160M 64M 8M 72M 64M 16M 80M 64M 32M 96M 64M 64M 128M 64M 128M 192M 128M 8M 136M 128M 16M 144M 128M 32M 160M 128M 64M 192M 128M 128M 256M ...

Page 18: ...cation Video controller SiS530 3D Super AGP VGA Video controller resident bus AGP bus Display Screen Resolution Bpp V Freq Hz H Freq KHz Pixel Clock MHz 640x480 8 16 32 60 31 4 25 2 640x480 8 16 32 72 37 7 31 2 640x480 8 16 32 75 37 5 31 5 800x600 8 16 32 56 35 1 36 0 800x600 8 16 32 60 37 8 40 0 800x600 8 16 32 72 48 0 50 0 800x600 8 16 32 75 46 8 49 5 1024x768 8 16 32 43 int 35 5 44 9 1024x768 8...

Page 19: ...em MPC3 Sound Blaster Sound Blaster Pro standard Music synthesizer Yes internal FM synthesizer Sampling rate 48 kHz max MPU 401 UART support Yes IDE Interface Item Specification IDE controller SiS530 IDE controller resident bus PCI bus Number of IDE channels 2 CN11nd CN12 Supported IDE interface E IDE up to PIO mode 4 Multiword DMA Mode 2 and Ultra DMA 33 66 Fully compatible with ANSIS ATA Rev 3 0...

Page 20: ... Parallel port controller SiS5595 Parallel port controller resident bus ISA bus Number of parallel ports 1 Parallel port location CN5 Support for ECP EPP Yes Connector type 25 pin D type female connector Parallel port function control Enable disable by BIOS Setup Selectable ECP DMA channel in BIOS Setup DMA channel 1 DMA channel 3 Selectable parallel port I O address via BIOS Setup 378h Selectable...

Page 21: ...ress Map Address Size Function 000000 07FFFF 512K Bytes Host Memory 080000 09FFFF 128K Bytes Host PCI Memory 0A0000 0BFFFF 128K Bytes PCI ISA Video Buffer Memory 0C0000 0C7FFF 32K Bytes Video BIOS Memory 0C8000 0DFFFF 96K Bytes ISA Card BIOS Buffer Memory 0E0000 0EFFFF 64K Bytes BIOS Extension Memory Setup and Post Memory PCI Development BIOS 0F0000 0FFFFF 64K Bytes System BIOS Memory 100000 UPPER...

Page 22: ...TA PCI Slot1 AD20 INTB PCI Slot2 AD21 INTC PCI Slot3 AD22 INTD On Board Audio AD23 PCI Slot IRQ Routing Map PCI INTX INTA INTB INTC INTD Bus Mastering PCI slot 1 Route 1 Route 2 Route 3 Route4 Enabled PCI slot 2 Route 2 Route 3 Route 4 Route1 Enabled PCI slot 3 Route 3 Route 4 Route 1 Route2 Enabled ...

Page 23: ...upt Controller 1 System Timer Keyboard Controller 8742 System Speaker CMOS RAM Address and Real Time Clock DMA Controller 2 Interrupt Controller 2 DMA Controller 2 Math Co Processor Secondary IDE Primary IDE Parallel Printer Port 2 Serial Asynchronous Port 2 Parallel Printer Port 1 Floppy Disk Controller Secondary IDE Primary IDE Serial Asynchronous Port 1 Configuration Address Register Configurat...

Page 24: ... button GPIO4 FAN1 Output DIS_AUD L Disable on board audio H Enable on board audio default GPIO9 THERM BTI SMBALERT Output L2 MODE L Linear burst mode H Interleave burst mode default GPIO11 FAN2 Output PWRLED L System suspend H System working GPI 12 Input PASSWORD L Check password H Bypass password IRQ10 GPIO11 Output FANOFF L Stop CPU fan H Fan enable default ...

Page 25: ...ate Reserved IRQ4 Serial Primary Reserved IRQ5 Parallel Port Alternate Reserved IRQ6 Floppy Diskette Reserved IRQ7 Parallel Port Reserved IRQ8 Real Time Clock Not to be used IRQ9 Not to be used Reserved IRQ10 Not to be used Reserved IRQ11 Not to be used Reserved IRQ12 PS 2 Mouse Reserved IRQ13 Math Coprocessor Exception Not to be used IRQ14 Fix Diskette Reserved IRQ15 Fix Diskette Reserved ...

Page 26: ... used Reserved DRQ4 Cascade Not to be used DRQ5 Not to be used Reserved DRQ6 Not to be used Reserved DRQ7 Not to be used Reserved System Board Major Chips Item Controller System core logic SiS530 SiS5595 Video controller Built in SiS530 Super I O controller SiS6801 Audio controller ESS Solo1 HDD controller Built in SiS530 Keyboard controller Built in SiS5595 RTC Built in SiS5595 ...

Page 27: ...e V sync 0Hz System Suspend mode Power LED flashes in amber color Hard disk drive is in standby mode spindle turned off Monitor is in off mode V sync and H sync 0Hz CPU fan turns off CPU internal clock is 0Hz STPCLK NOTE The VGA BIOS should support DPMS Desktop Power Management System for the standby and suspend mode function call When the Display Standby Timer expires the system BIOS will execute...

Page 28: ...Specifications Temperature Operating 10 35 C Non operating 20 60 C Humidity Operating 20 to 80 RH Non operating 20 to 80 RH Vibration Operating unpacked 5 18 Hz 0 015 mm 18 250 Hz 0 25 G Non operating packed 5 27 1 Hz 0 6 G 27 1 50 Hz 0 016 mm 50 500 Hz 2 G ...

Page 29: ... configuration values into the battery backed nonvolatile memory called CMOS RAM This memory area is not part of the system RAM NOTE If you repeatedly receive Run Setup messages the battery may be bad In this case the system cannot retain configuration values in CMOS Ask a qualified technician for assistance Before you run Setup make sure that you have saved all open files The system reboots immed...

Page 30: ...Settings Change Move highlight bar Select Esc Exit The system supports two BIOS Utility levels Basic and Advanced The above screen is the BIOS Utility Basic Level screen This allows you to view and change only the basic configuration of your system If you are an advanced user you may want to check the detailed configuration of your system Detailed system configurations are contained in the Basic L...

Page 31: ...the main menu The command line at the bottom of the menu tells you how to move within a screen and from one screen to another To select an option move the highlight bar by pressing Zor then press H Press to move to the next page or to return to the previous page To change a parameter setting press or until the desired setting is found Press _to return to the main menu If you are already in the mai...

Page 32: ... 44 MB 3 5 inch Floppy Drive B None IDE Primary Channel Master Hard Disk IDE Primary Channel Slave None IDE Secondary Channel Master IDE CD ROM IDE Secondary Channel Slave None Total Memory 56 MB 8MB Shared Memory 1st Bank SDRAM 64MB 2nd Bank None Serial Port 2F8h IRQ3 Parallel Port 378h IRQ7 PgDn PgUp Move Screen Esc Back to Main Menu NOTE Can only be seen when press D R The System Information me...

Page 33: ... A This parameter specifies the system s current floppy drive A settings Floppy Drive B This parameter specifies the system s current floppy drive B settings IDE Primary Channel Master This parameter specifies the current configuration of the IDE device connected to the master port of the primary IDE channel IDE Primary Channel Slave This parameter specifies the current configuration of the IDE de...

Page 34: ...o display the new memory size 1st Bank This parameter indicates the type of DRAM installed in the DIMM 1 socket The None setting indicates that there is no DRAM installed 2nd Bank This parameter indicates the type of DRAM installed in the DIMM 2 socket The None setting indicates that there is no DRAM installed Serial Port This parameter shows the serial port address and IRQ settings Parallel Port ...

Page 35: ...t Information menu contains the general data about the system such as the product name serial number BIOS version etc This information is necessary for troubleshooting may be required when asking for technical support Product Name This parameter specifies the official name of your system System S N This parameter specifies your system s serial number Main Board ID This parameter specifies your sys...

Page 36: ...fies your system BIOS ID BIOS Release Date This parameter specifies the BIOS released date Disk Drives Select Disk Drives from the main menu to configure the drives installed in your system The following screen shows the Disk Drives menu Disk Drives Page 1 1 Diskette Drive A xx MB xx inch Diskette Drive B None LS 120 drive as Normal IDE Primary Channel Master IDE Primary Channel Slave IDE Secondar...

Page 37: ...IOS recognizes the LS 120 drive as drive A If a standard diskette drive A exists BIOS automatically identifies it as drive B If a standard diskette drive B exists it automatically becomes inaccessible If two LS 120 drives exist BIOS recognizes them as drive A and drive B respectively Drive B BIOS recognizes the LS 120 drive as drive B If a standard diskette drive B exists it becomes inaccessible H...

Page 38: ... the IDE Drive parameters IDE Primary Secondary Channel Master Slave Page 1 1 Type Auto Cylinder XXXX Head XXXX Sector XXXX Size XXXX MB Hard Disk Size 504MB Auto Hard Disk Block Mode Auto Advanced PIO Mode Auto Hard Disk 32 Bit Access Enabled DMA Transfer Mode Auto Move Highlight Bar F1 Help Esc Exit Change Setting NOTE Can only be seen when press V Type This parameter lets you specify the type o...

Page 39: ...Block Mode This function enhances disk performance depending on the hard disk in use If you set this parameter to Auto the BIOS utility automatically detects if the installed hard disk drive supports the Block Mode function If supported it allows data transfer in block multiple sectors at a rate of 256 bytes per cycle To disregard the feature change the setting to Disabled This parameter appears o...

Page 40: ...sk Onboard Peripherals The Onboard Peripherals menu allows you to configure the on board devices Selecting this option from the main menu displays the following screen Onboard Peripherals Page 1 1 Serial Port Enabled Base Address 2F8h IRQ 3 Parallel Port Enabled Base Address 378h IRQ 7 Operation Mode Bi directional ECP DMA Channel Onboard Device Settings Move Highlight Bar F1 Help Esc Exit Change ...

Page 41: ...enabled If you install an add on card that has a parallel port whose address conflicts with the parallel port on board a warning message appears on the screen Check the parallel port address on the add on card and change the address to one that does not conflict Operation Mode This item allows you to set the operation mode of the parallel port Following table lists the different operation modes Se...

Page 42: ... Page 1 1 Floppy Disk Controller Enabled IDE Controller Both Primary Disabled Onboard Audio Chip Enabled Move Highlight Bar F1 Help Esc Exit Change Setting NOTE Can only be seen when press V Floppy Disk Controller This parameter lets you enable or disable the on board floppy disk controller IDE Controller Set this parameter to Primary to enable only the primary IDE channel Both to enable both prim...

Page 43: ... to reduce power consumption When this parameter is set to Enabled you can configure the IDE hard disk and system timers Setting it to Disabled deactivates the power management feature and its timers IDE Hard Disk Standby Timer This parameter allows the hard disk to enter standby mode after inactivity of 1 to 15 minutes depending on your setting When you access the hard disk again allow 3 to 5 sec...

Page 44: ... through the IRQ channels resumes system operation Power Switch 4 sec When set to Power Off the system automatically turns off when the power switch is pressed When set to Suspend the system enters the suspend mode ACPI BIOS Support This parameter allows you to access settings of ACPI Advanced Configuration Power Interface in BIOS setup System Wake Up Event This parameter lets you specify the acti...

Page 45: ... you to specify the boot search sequence To change the order of devices simply press or First Hard Disk Drive This parameter specifies whether the BIOS utility will boot from an IDE hard disk drive or a SCSI hard disk drive The system will automatically boot from an IDE hard disk if your system does not have a SCSI hard disk drive The default setting is IDE Primary Display Adapter Setting this par...

Page 46: ... you hear a beep that indicates the activation of the keyboard When set to Disabled BIOS is in the conventional text mode where you see the system initialization details on the screen Num Lock After Boot This parameter allows you to activate the Num Lock function upon booting The default setting is Enabled Memory Test When set to Enabled this parameter allows the system to perform a RAM test durin...

Page 47: ...the items on the Date parameter and press or to set the date following the weekday month day year format Valid values for weekday month day and year are Weekday Sun Mon Tue Wed Thu Fri Sat Month 1 to 12 Day 1 to 31 Year 1980 to 2079 Time Highlight the items on the Time parameter and press or to set the time following the hour minute second format Valid values for hour minute and second are Hour 00...

Page 48: ...Floppy Drive Normal Hard Disk Drive Normal Move Highlight Bar F1 Help Esc Exit Change Setting NOTE Can only be seen when press V Setup Password The Setup Password prevents unauthorized access to the BIOS utility Setting a Password 1 Make sure that switch 5 of SW1 is set to On bypass password IMPORTANTYou cannot enter the BIOS utility if a Setup password does not exist and switch 5 of SW1 is set to...

Page 49: ...ing your password because the characters do not appear on the screen 5 Retype the password then press H 6 After setting the password highlight the Set or Change Password option 7 Press Ato return to the System Security screen 8 Press Ato return to the main menu 9 Press Ato exit the BIOS utility A dialog box appears asking if you want to save the CMOS data 10 Select Yes to save the changes and rebo...

Page 50: ...you want to save the CMOS data 8 Select Yes to save the changes To remove the password simply select the Setup Password parameter from the System Security menu and set it to None Bypassing the Setup Password If you forget your setup password you can bypass the password security feature by hardware Follow these steps to bypass the password 1 Turn off and unplug the system 2 Open the system housing ...

Page 51: ...t appear however your system will not respond to any keyboard or mouse input until you enter the correct password The default setting is Normal Disk Drive Control The Disk Drive Control parameters allow you to protect the floppy drive and hard disk data from being modified possible under DOS mode only The following table lists the drive control settings and their corresponding functions Floppy Dri...

Page 52: ... on board peripherals and PCI device settings WARNING Do not change any settings in the Advanced Options if you are not a qualified technician to avoid damaging the system The following screen shows the Advanced Options parameters Advanced Options Page 1 1 Memory Cache Options PnP PCI Options Move Highlight Bar F1 Help Esc Exit Change Setting NOTE Can only be seen when press D R ...

Page 53: ...sc Exit Change Setting NOTE Can only be seen when press D R This menu lets you configure the system memory Internal Cache CPU Cache This parameter enables or disables the primary cache memory i e the CPU memory The default setting is Enabled External Cache This parameter enables or disables the secondary cache memory The default setting is Enabled Cache Scheme This parameter displays the cache sch...

Page 54: ...ory L1 and L2 access Video BIOS directly Enable this function will enhance system performance C8000h DFFFFh Shadow Set the parameter to Enabled to shadow expansion card to ROM For some legacy ISA LAN cards you might need to disable the shadowing in order to work properly In this case we recommend that you set this parameter to Disabled PnP PCI Options The PnP PCI Options allows you to specify the ...

Page 55: ...VGA Palette Snoop This parameter permits you to use the palette snooping feature if you installed more than one VGA card in the system The VGA palette snoop function allows the control palette register CPR to manage and update the VGA RAM DAC Digital Analog Converter a color data storage of each VGA card installed in the system The snooping process lets the CPR send a signal to all the VGA cards s...

Page 56: ...to all installed PnP devices the next time the system boots After clearing the resource data the parameter resets to No Load Default Settings You need to reload the BIOS default settings every time you make changes to your system hardware configuration such as memory size CPU type hard disk type etc otherwise BIOS will keep the previous CMOS settings Selecting this option displays the following di...

Page 57: ...ain menu displays the following dialog box Do you want to abort settings change Yes No Choosing Yes discards all the changes that you have made and reverts the parameters to their previously saved settings Choosing No returns you to the main menu BIOS retains all changes that you have made ...

Page 58: ...xit SETUP Yes No Select Yes to exit Setup Select No to return to the main menu If you have made changes in the parameter settings the following dialog box appears Settings have been changed Do you want to save CMOS settings Yes No Select Yes to save your changes before you exit Setup Select No to discard all changes and exit Setup ...

Page 59: ...uter you need the following tools Wrist grounding strap and conductive mat for preventing electrostatic discharge Flat bladed screwdriver Phillips screwdriver Hexagonal screwdriver Plastic stick NOTE The screws for the different components vary in size During the disassembly process group the screws with the corresponding components to avoid mismatches when putting the components back together ...

Page 60: ...tional Serial Device Rare Panel Cover 1 Before you proceed make sure your computer is completely turned off 2 On the back of your computer remove the screw that holds the rear panel cover 3 Lift the panel cover to detach it from your computer ...

Page 61: ...ystem power unplug the power cord before opening the system or connecting or removing any peripheral device 1 Remove the four screws from the rear panel 2 Push the housing cover slightly backward 3 Pull the housing cover upward and remove it from the chassis ...

Page 62: ...crew on the bracket of an expansion board Set the screw aside You will need it when replacing the expansion board 2 Gently pull out the expansion board to remove it from the expansion slot Removing a 3 5 inch Drive 1 Disconnect the disk drive cables and the power cables ...

Page 63: ...essing the tab on top and pivoting the frame outward NOTE A metal drive cover should be pulled out before you install a new drive into an empty 3 5 inch bay This cover should be removed if a 3 5 inch drive is installed The function of the cover is to prevent EMI effects ...

Page 64: ...Removal and Replacement 3 Remove the screws along the sides of the drive frame and gently pull out the 3 5 inch disk drive Removing the CD ROM Drive 1 Disconnect the power cable and the CD ROM drive cable ...

Page 65: ... 57 2 Locate the six tabs that hold the front panel cover to the housing frame then push the tabs to release the front panel from the housing 3 Remove the screws on the side then gently pull out the CD ROM drive ...

Page 66: ...cement Removing the 5 25 inch Drive 1 Disconnect the power cable and the diskette drive cable 2 Remove the screws on the sides 3 Open the disk drive door and gently pull the diskette drive out to remove it from the housing ...

Page 67: ...Chapter 3 59 Removing the System Board 1 Lay the housing to on its side with the open area facing upward 2 Remove the necessary screws and carefully pull out the system board ...

Page 68: ...holding clips on both sides of the socket outward to release the DIMM 2 Gently pull the DIMM out of the socket NOTE The system automatically detects the amount of memory installed Run Setup to view the new value for total system memory and make a note of it ...

Page 69: ...Chapter 3 61 Removing the CPU Heatsink and CPU Board 1 Detach the heatsink and fan from the CPU 2 Pull up the socket lever ...

Page 70: ...62 Removal and Replacement 3 Remove the CPU ...

Page 71: ...Chapter 3 63 Removing a Daughterboard 1 Remove two screws from the daughterboard 2 Pull up the daughterboard ...

Page 72: ...64 Removal and Replacement ...

Page 73: ...ations at power on it displays error messages generates a check point code at port 80h or even halts the system if the error is fatal The main components on the system board that must be diagnosed and or initialized by POST to ensure system functionality are as follows Microprocessor with built in numeric coprocessor and cache memory subsystem Direct memory access DMA controller 8237 module Interr...

Page 74: ...or POST detects an error in the interface between the system board and the pointing device Check the pointing device interface circuit or change it Floppy Disk Controller Error This error is caused by any of the following 1 The power supply cable is not connected to the floppy drive 2 The floppy drive cable is not connected to the floppy drive or to the system board 3 The floppy drive controller i...

Page 75: ...tte and press Enter key to reboot The system can not find any boot device Check hard disk s configuration and reboot or insert the bootable diskette and press the Enter key to boot up the system I O Resource Conflict s The system I O resources conflict with the resources required by the PCI device s Try to reset resource assignments Memory Resource Conflict s The system memory resources conflict w...

Page 76: ...s Conflict s The I O address allocated for the on board floppy drive conflicts with another device Enter BIOS Setup to disable the on board floppy disk controller Onboard IDE Secondary Channel I O Address Conflict s The I O address allocated for the on board IDE secondary channel conflicts with another device Enter BIOS Setup to disable the on board IDE secondary channel Onboard Serial Port I O Ad...

Page 77: ... disable the on board IDE primary channel Onboard IDE Primary Channel I O Address Conflict s The I O address allocated for the on board IDE primary channel conflicts with another device Enter BIOS Setup to disable the on board IDE primary channel PnP ISA Card s Disabled System resources are not enough BIOS disabled PnP ISA card s Check if the system resources are enough for the current system conf...

Page 78: ...70 Troubleshooting ...

Page 79: ...Chapter 5 Chapter 5 71 Jumper and Connector Information ...

Page 80: ...ord Bypass Check SW1 Settings CPU Core Clock Multiplier CPU Type BIT M2 K6 B1 B2 B3 3 5 3 5 OFF OFF OFF 2 0 4 0 ON OFF ON 3 0 3 0 OFF ON OFF 2 5 2 5 ON ON OFF 4 5 ON ON ON 2 0 ON OFF OFF 5 0 OFF ON ON 5 5 OFF OFF ON CPU Core Voltage Setting B4 B5 B6 B7 B8 Voltage OFF ON ON OFF ON 3 3 OFF ON OFF OFF ON 2 9 OFF ON OFF OFF OFF 2 8 OFF OFF OFF ON ON 2 3 OFF OFF OFF ON OFF 2 2 ON ON OFF OFF OFF 1 7 NOT...

Page 81: ...orks W153B Frequency MHz B1 B2 B3 B4 CPU SDRAM PCI OFF ON ON ON 66 6 66 6 33 3 ON ON OFF OFF 66 6 100 33 3 OFF ON OFF ON 83 3 83 3 33 3 ON ON ON ON 90 90 30 OFF ON OFF OFF 95 95 31 7 OFF OFF ON ON 100 100 33 3 NOTE Default Settings ...

Page 82: ...on CN1 USB Port CN2 USB Hub CN3 PS 2 CN4 ATX Power CN5 I O Port CN6 HDD LED CN7 COM1 CN9 Reset Button CN10 FDD CN11 IDE1 CN12 IDE2 CN15 Audio Midi Port CN16 Power LED CN17 Power Button CN18 Wake Up on LAN CN19 Modem Ring in CN20 CD IN CN21 Fax Voice Modem FN2 2 Pin Fan ...

Page 83: ...nel For whatever reasons a part number change is made it will not be noted in the printed Service Guide For ACER AUTHORIZED SERVICE PROVIDERS your Acer office may have a DIFFERENT part number code to those given in the FRU list of this printed Service Guide You MUST use the local FRU list provided by your regional Acer office to order FRU parts for repair and service of customer machines NOTE To s...

Page 84: ...A00K6 450 MEMORY 32MB DIMM PC 100 Simens SDIMM 32M HYS64V4200GU 8 PC100 72 64420 00N 64MB DIMM PC 100 Simens SDIMM 64M HYS64V8200GU 8 PC100 72 64820 A0N 128MB DIMM PC 100 Simens SDIMM 128M HYS64V1620GU 8 SIM 72 64162 00N 32MB DIMM PC 100 NEC SDIMM 32M 243469 NEC 72 24346 00N 64MB DIMM PC 100 NEC SDIMM 64M 243539 NEC 72 24355 00N 128MB DIMM PC 100 NEC SDIMM 128M 243639 NEC 72 24363 00N 32MB DIMM PC...

Page 85: ...M 3 5 JU256A446P D065 56 01057 251 3 5 4 2G HDD Keystone Seagate HDD 4 3G MAXTOR 90432D2 56 02831 181 3 5 8 3G HDD Keystone Seagate 56 02A32 021 3 5 4 4G HDD Quasar Maxtor HDD 4 3G MAXTOR 90432D2 56 02837 051 3 5 6 4G HDD Quasar Maxtor HDD 6 4G MAXTOR 90648D3 56 02A03 021 3 5 8 4G HDD Quasar Maxtor HDD 8 4G MAXTOR 90845D4 56 02A33 021 3 5 10 8G HDD Quasar Maxtor HDD 10 8G MAXTOR 91080D5 56 02A72 0...

Page 86: ...7C01 D02 USB daughter board V66M USB DAUGHTER CARD 55 38A02 001 MODEM 56K PCI 2 1 Modem Rockwell Acer Netxus 54 09281 011 56K PCI 2 1 Modem Rockwell Acer Netxus MODEM V EMEA NET RA56 AMIRE99 54 09281 001 56K PCI 2 1 Modem Rockwell CIS MODEM 56K CIS WS 5614PM3 54 09014 001 56K PCI 2 1 Modem Rockwell CIS MODEM 56K CIS WS 5614PM3G 54 09241 011 POWER SUPPLY 145W power supply Tiger SPS 145W TG 1458 C R...

Page 87: ...SE H61 60 92210 001 Case Upper D065 CASE UP ASP SECC D065 H61 30 92204 111 HDD EMI cover CVR EMI EMPTY 5 25 TOOL H61 34 92203 001 CD ROM EMI bracket CVR HDD EMI TOOLING SUS H61 34 92201 001 Front Panel D065 ASSY F BZL ASP D065 H61 60 92211 032 Front Panel D065 ASSY F BZL ASP D065 H61 60 92211 034 Front Panel D065 ASSY F BZL ASP D065 H61 60 92211 033 ...

Page 88: ...D065 H61 42 92222 011 Main door D065 DOOR MAIN ASP ABS D065 H61 42 92217 022 Main door D065 DOOR MAIN ASP ABS D065 H61 42 92217 024 CD door D065 DOOR CD ASP ABS D065 H61 42 92218 022 Top cover D065 CVR UPPER ASP ABS D065 H61 42 92214 022 Drive bracket ASSY HDD HOLDER H61 60 92208 001 SCREW Screw SCRW PAN W FLT SPG M3 6L NI 86 1H524 6R0 Screw SCRW MACH PAN W SPG 6 32 5 16 86 1B526 7R9 ...

Page 89: ...ch knob GEN KNOB PWR GEN HIPS 002 H61 42 92225 011 Power switch knob CHA KNOB PWR CHA HIPS 002 H61 42 92219 011 Power switch knob spring SPRING POWER KNOB SUS IDCMT FU 34 02708 001 CD door spring DOOR CD SPRING ASP H61 34 92204 001 Key lock KEY LOCK SUS430 IDK 34 00115 001 Bracket port spring SPRING PBSPS TO 15 IDEMT 34 90203 002 LED cable catch HOLDER WIRI NYLON66 IDC DT 42 02801 011 ...

Page 90: ...OUSE USB 3D PRIMAX MOSXUB 90 00026 074 USB wheel mouse Logitech MOUSE USB UB48 LOG 952458 0000 90 00026 075 USB power speaker A L ACS60 91 35912 001 USB power speaker Midiland A 1 91 38A12 003 MAINBOARD COMPONENTS BIOS IC FEROM W29C020 90 256 02 29020 210 RTC battery BATTERY LI 3V CR2032 2 23 20023 001 PCI Audio chip IC AUDIO AMP TDA7268 DI 71 0SOLO A0 G Super I O chip IC SUPER I O SIS6801 V 71 06...

Page 91: ... 83 Picture Part Name Description Part No Voltage resistor IC V R NJM78M05DLA TO 2 74 07805 03M Graph and memory controller GRAPH MEM CTRL SIS53 71 00530 00U Clock generator IC CLK GEN W153B SSOP 4 71 00153 00I ...

Page 92: ...84 FRU Field Replaceable Unit List ...

Page 93: ...configuration to Aspire 3300 decided for Acer s global product offering Contact your regional offices or the responsible personnel channel to provide you with further extension model numbers and configurations Brand name ACER Product Name Aspire Description 64 Bit Computer System Model Number Aspire 3300 Series ...

Page 94: ...86 Model Number and Configurations ...

Page 95: ...ts adapter cards and peripherals which have passed these tests Regarding configuration combination and test procedures please refer to the V66MA Compatibility Test Report released by the Acer Desktop System Testing Department MS DOS V6 22 Environment Test Item Specifications Cache 512 K CD ROM Hitachi GD 2500 Aopen CD 940E AKU API 640A CPU AMD K6 2 400 AMD K6 2 380 Cyrix MII PR350 DVD ROM Hitachi ...

Page 96: ...D K6 2 350 Cyrix MII PR350 Cyrix MII PR300 Display ATI 3D Rage Pro PCI Diamond Stealth II S220 DVD ROM Hitachi GD 2500 Fax Modem Acer Netxus 56K Rockwell HCF PCI AMI RA03P Acer Netxus 56K Rockwell HCF PCI AMI PA07P Acer Netxus 56K Rockwell HCF PCI EMEA AMI RE99P CIS 56K Rockwell HCF PCI WS 5614PM3 CIS 56K Rockwell HCF PCI EMEA WS 5614PM3G Etech 56K Data Fax Voice Modem FDD Mitsumi D353M3 Panasonic...

Page 97: ...w 77c 17 Aspire 15s 15 Mouse Primax MUSXT USB Mouse Primax MUSXT Wheel USB Mouse Logitech M S48 Wheel PS 2 Mouse Logitech M UD42 USB Mouse Logitech M UB48 Wheel USB Mouse Multi Media Diamond Monster Sound M80 PCI Card Creative Sound Blaster PCI 64 Creative Sound Blaster AWE 64 USB Devices API USB Keyboard Microsoft USB Natural Keyboard Intel USB Digital Camera Model YC 76 Acer USB Digital Camera M...

Page 98: ...txus 56K Rockwell HCF PCI AMI RA03P CIS 56K Rockwell HCF PCI WS 5614PM3 FDD Mitsumi D353M3 Panasonic JU 256A HDD Maxtor 90845D4 Quantum EX6 4 AT Seagate ST38420A Maxtor 90648D3 Keyboard API PS 2 6511 P LAN Intel 82558 Ether Express 100B Acer NIC 918 Acer NIC 558 Netxus ALN 310 IBM PCI Token Ring Memory 128 MB 256 MB Monitor Aspire 15s 15 Aspire 17s 17 Mouse Logitech PS 2 M S42 Microsoft Serial Mou...

Page 99: ...R300 Display Onboard SiS 530 Fax Modem Acer Netxus 56K Rockwell HCF PCI AMI RA03P CIS 56K Rockwell HCF PCI WS 5614PM3 FDD Mitsumi D353M3 Panasonic JU 256A HDD Maxtor 90845D4 Quantum CR8 4 AT Seagate ST34310A Maxtor 90432D2 Keyboard API PS 2 6511 P Memory 128 MB 256 MB Monitor Aspire 15s 15 Aspire 17s 17 Mouse Logitech PS 2 M S42 Microsoft Serial Mouse Multi Media On board ESS Solo 1 ...

Page 100: ...380 AMD K6 2 450 Cyrix MII PR350 FDD Mitsumi D353M3 Panasonic JU 256A HDD Quantum CR4 3 AT Quantum CR8 4 AT Quantum EX6 4 AT Seagate ST34310A Seagate ST38420A Maxtor 90845D4 Keyboard API PS 2 6511 P Memory 32 MB 64 MB 128 MB Monitor Aspire 15s 15 Aspire 17s 17 AcerView 77c 17 Mouse Logitech PS 2 M S42 Logitech M S48 Wheel PS 2 Mouse Microsoft Serial Mouse ...

Page 101: ...147 CPU AMD K6 2 400 AMD K6 2 366 Cyrix MII PR300 FDD Mitsumi D353M3 Panasonic JU 256A HDD Maxtor 90845D4 Seagate ST34310A Quantum CR 8 4AT Keyboard API PS 2 6511 P Memory 32 MB 64 MB 128 MB Monitor Aspire 15s 15 Aspire 17s 17 AcerView 77c 17 Mouse Microsoft Serial Mouse Logitech PS 2 M S42 Logitech PS 2 Wheel M S48 ...

Page 102: ...Seagate ST310230A Seagate ST34310A Seagate ST38420A Seagate ST36422A Quantum CR4 3 AT Quantum CR8 4 AT Quantum EX6 4 AT Quantum EX10 AT Maxtor 90648D3 Maxtor 90845D4 Maxtor 91080D5 SCSI HDD IBM DCAS 32160 Seagate ST19171W Keyboard API PS 2 6511 P LAN 3COM 3C339 3COM 3C905 TX Acer NIC 558 Acer NIC 918 ALN 310 IBM Turbo 16 4 Intel PILA 8460 Memory 64 MB 128 MB 256 MB SCSI Adapter AHA 1542CP AHA 3940...

Page 103: ...Seagate ST34310A Seagate ST38420A Quantum CR4 3 AT Quantum CR8 4 AT Maxtor 90648D3 Maxtor 90845D4 SCSI HDD Quantum HN2275S Seagate ST19101W Keyboard API PS 2 6511 P LAN Acer NIC 918 Acer NIC 558 Intel EtherExpress PRO 100B Memory 32 MB 64 MB 128 MB Monitor Aspire 15s 15 Aspire 17s 17 AcerView 77c 17 Mouse Microsoft Serial Mouse Logitech PS 2 M S42 Logitech M S34 SCSI Adapter AHA 1542CP AHA 3940UW ...

Page 104: ...96 Test Compatible Components List ...

Page 105: ... support resources whenever you need them You can the information on all of Acer s Notebook Desktop and Server models including Service guides for all models User s manuals Training materials BIOS updates Software utilities Also contained on this website is Detailed information on Acer s International Traveler s Warranty ITW An overview of all the support services we offer accompanied by a list of...

Page 106: ...98 Online Support Information ...

Page 107: ...8 E ECP 34 Entering Setup 22 Environmental Requirements 20 Exiting Setup 50 External Cache 25 F Fast Boot 38 FDD Interface 12 Front Panel 3 FRU 75 Preface IV G GPIO 16 Graphics Aperture Size 47 I I O Address Map 15 I O ports 65 IBM OS 2 Warp 4 0 Environment Test 93 IDE Interface 11 Internal Cache 25 IRQ Assignment Map 17 ITW 96 J Jumper and Connector Information 71 Connector List 74 Jumper Setting...

Page 108: ...Bypassing 42 Changing or Removing 42 Setting 40 PCI 14 IDSEL Assignment 14 IRQ 14 Plug and Play 1 PnP PCI Options 46 POST 65 Power Management 19 35 Power Saving Mode Phenomenon List 19 Sleep 36 Standby 35 Power on Password 43 preface IV Processor 6 Product Information 27 R Rear Panel 4 RMA 75 S SCO UNIX Environment Test 95 Serial Port 13 Service guide 96 Silent Boot 38 SMM 1 Software utilities 96 ...

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