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Abilia Lightwriter SL50, User Manual

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Abilia Lightwriter SL50 User Manual Download Page 51

51 

 

TROUBLESHOOTING 

If you have any problems  with  your Lightwriter,  this Troubleshooting  guide may be able  to help  you. If 
you still have  a problem,  please contact  your  supplier  or the Abilia  service  department. 

GENERAL  PROBLEMS   
 

 

Problem 

Cause 

Solution 

Lightwriter  is frozen  or does 
not  respond  to  keys. 

Possible  system  error. 

Hold  down 

Power

  for  10 seconds  – until 

the  display  turns  off,  then  flashes  back 
on. 

Lightwriter  is not  working 

and  no displays  are  lit.   

Flat  battery. 

Charge  the  Lightwriter  for  3-4 hours  – 

you  can  use  the  Lightwriter  while  it is 
charging. 

In  Suspend  Mode. 

Press 

any key.

 

Switched  off. 

Press  the 

Power

  key. 

Batteries  need 

replacing. 

Contact  your  supplier  or  Abilia. 

Lightwriter  battery  is not 
charging  when  the  charger  is 
plugged  in. 
Note  – If  the  charger  is 
working,  the  green  LED next 

to the  plug  should  be  lit,  and 
the  battery  icon  on your 
screen  should  have  an 
electric  symbol  on it

 

 

Mains  power  not 
switched  on. 

Check  the  mains  socket  is working.   
 

Charger  is faulty. 

Contact  your  supplier  or  Abilia. 

Keys  always  need  to be  held 

down  for  a long  time  before 
they  work. 

Minimum  Key  Press  is 

too  long. 

Shorten  the  time  for 

Minimum  Key Press

 

in  the 

Settings

  activity. 

Keys  are  sticky  or 
unresponsive. 

Keyboard  needs 
cleaning. 

See  the 

Cleaning  your  Keyboard

  section 

for  more  information. 

Lightwriter  will  not  speak. 

Speech  Volume  is too 
quiet. 

Increase 

Speech  Volume

  in 

Settings

. 

Mute  is on. 

Turn  Mute  off by pressing  the 

Sound 

key

. 

Something  has  been  spilt 
onto  my  Lightwriter. 

Don’t  panic. 

Turn  off the  Lightwriter  (press 

Shift

  then 

Power

).  Turn  it  upside  down  (keys  on the 

bottom)  and  place  onto  a towel  to  soak 
up  any liquid  that  runs  out.  Mop  up as 

much  of the  spill  as you  can.  Allow  the 
Lightwriter  to  dry  out.  If  the  spill  is sticky 
or messy,  see 

Cleaning  your  Keyboard

. 

The  battery  power  drains 
faster  than  normal,  even 
when  Lightwriter  is not  in 

use. 

Bluetooth  is enabled. 

Deactivate  your  Bluetooth  connectivity 
whenever  you  don’t  need  to  use your 
mobile  phone  function.  Go  to 

Shift-

Menu 

> 

Mobile  Phone 

> 

Bluetooth 

Activation 

> 

Bluetooth  Off

. 

www.sentient-healthcare.ie

Summary of Contents for Lightwriter SL50

Page 1: ...1 www sentient healthcare ie 353 1 832 6509 353 1 832 6509 www sen0ent healthcare ie 1 www sen0ent healthcare ie Lightwriter SL50 User Manual ...

Page 2: ...S 37 MENUS 15 ADVANCED SETTINGS 37 USER MENU 15 SETTINGS IN DETAIL 39 ADVANCED USER MENU 15 IMPORTING AND EXPORTING DATA 48 ADVANCED TYPING FEATURES 16 BACK UP AND RESTORE YOUR LIGHTWRITER 48 USER DICTIONARY 16 BACKUP AND RESTORE INDIVIDUAL SETTINGS 49 NEW WORDS 16 IMPORTING ACAPELA VOICES 50 SPEECH EXCEPTIONS 17 TROUBLESHOOTING 51 PREDICTIONS 17 GENERAL PROBLEMS 51 NOTES 18 PROBLEMS WITH USB STIC...

Page 3: ...alised vocabulary for quicker communication Connect to a mobile phone using Bluetooth High quality Acapela voices Simple plug and play 1 switch or 2 switch scanning Excellent battery life Dual displays and outward facing speaker Remote software updates Backlit screens and keys which automatically adjust to different light levels YOUR LIGHTWRITER Keyguard Main Display Built in microphone Leverage p...

Page 4: ...ing light Headphone socket Switch port 1 Switch port 2 Serial number Service panel Mounting points Technical support information QUICK TIP Your Lightwriter may arrive with protective films on the displays You should remove them before using your Lightwriter www sentient healthcare ie ...

Page 5: ... and Exporting Data Toolkit Your toolkit contains a keychain screwdriver and keyguard release tool You will need these to remove or change your keyguard Spare Keys Which you may need if you want to change the language of your Lightwriter contents vary Ethernet cable This allows you to update your Lightwriter software via a standard ethernet port internet connection required Charger this is to char...

Page 6: ...ase mount plate Designed to be compatible with several mounting systems on the market making it easier to attach and release your Lightwriter to and from your preferred mounting solution Carry bag the carry bag is a safe place to put your Lightwriter when travelling With enough space left for a notepad or your phone Strap set A simple effective way to attach different straps to your Lightwriter Al...

Page 7: ... the battery status icon in the top right of your screen the icon will change as the power increases reduces If the battery is charging you will see an electricity symbol inside the battery icon The light on the front of your Lightwriter will also indicate the battery status Amber Battery running low charge as soon as you can Red Battery almost depleted charge immediately If your battery gets too ...

Page 8: ...so that the keyboard is face down and the displays are facing away from you Take note of the 4 gold coloured screw holes 3 Unzip the main compartment of your in use bag and turn it upside down with the flap furthest away from you the logo should be the right way up 4 Place the bag on top of the Lightwriter and line up the 4 eyelets with the gold screw holes 5 Loosely screw in the 4 plastic screws ...

Page 9: ...YPE AND TALK The most important thing your Lightwriter does is speak the words you type Anything you type will appear on the screen in front of you Main Display Screen Press Enter and the Lightwriter will speak the words you have typed out loud as well as showing them on the Companion Display Each word on the Companion Display is highlighted as it is spoken Companion Display If your communication ...

Page 10: ...See What The Keys Do for full details To edit text you can use the Left and Right Arrow keys to move the cursor left and right through your text From here you can edit your text in the usual way by typing and deleting As you type you will notice predictions at the bottom of your screen You can select a prediction by pressing the relevant Number key QUICK TIP If Number Lock is switched on predictio...

Page 11: ... Screen the Power key will clear the entire line of text LETTER AND SPACE KEYS Use the letter and space keys normally to type in text to speak To enter a capital letter press Shift before pressing your chosen Letter key ENTER KEY In the Talk Screen pressing Enter will speak the text you have just typed In menus pressing Enter will select or save the highlighted item or setting From a blank Talk Sc...

Page 12: ...to make sure that Number Lock is on Press the Number Lock key and you will see the symbol in the top right corner of your screen change As well as using numbers as you type you can use the Number keys to select Word Predictions to speed up your typing You can only use predictions when Number Lock is switched off DELETE KEY When typing the Delete key will remove the character to the left of the cur...

Page 13: ...at the end of a sentence such as and will automatically be followed by a space Currency symbol For your local currency for example press Shift then 3 Press and hold Shift while repeatedly pressing 3 to scroll through further currency symbols Symbol key To type letters with accents and diacritics Press the Symbol key and then press the relevant Letter key several times until your desired letter app...

Page 14: ...reen for a few seconds to confirm the action The icons in the top right corner of your screen always indicate the current status Number Lock on off Shift Caps Lock on off Battery status Sound on off mute Internet connection see Remote Updates for details Bluetooth Status See Mobile Phone for details Union Key on off www sentient healthcare ie ...

Page 15: ...lighted menu option is displayed in the left hand screen Use the Left and Right Arrow keys to explore the menu options Press Enter to select an option Press Power to bring you back to the previous screen After a short time if no keys are pressed the menu will time out and return you to the previous screen ADVANCED USER MENU Press Shift Menu to see the Advanced User Menu screen QUICK TIP Depending ...

Page 16: ...wn individual word edit words if they are misspelled or delete them Go to Shift Menu Dictionary User Dictionary Add Word Type in your word and press Enter to save To edit your word go to Shift Menu Dictionary User Dictionary Browse You can use the Arrow Keys to scroll up and down the list and Enter to select QUICK TIP If you have a long list of words start typing the word you are searching for and...

Page 17: ...t will be spoken correctly EDIT OR DELETE A SPEECH EXCEPTION To edit an exception go to Shift Menu Dictionary Speech Exceptions Browse Highlight your chosen word and press Enter to edit the word or Delete to delete it PREDICTIONS Your Lightwriter will automatically start remembering and learning the words that you use and presenting them to you as Predictions Your Lightwriter is already loaded wit...

Page 18: ... doctor s appointment or a presentation for college or work You could also prepare a speech before a phone call IMPORTING NOTES Type out your speech on a computer using software such as Notepad or Word Make sure you include regular punctuation such as commas and full stops so that your speech makes sense when spoken aloud Avoid using special characters as these may prevent the file from uploading ...

Page 19: ...ech is broken by full stops question marks and exclamation marks Section speech is broken by each new line of text Entire note speech will be read entirely from start to finish with natural pauses for punctuation Edit Note Type out the speech that you want to save Make sure you include punctuation such as commas so that it makes sense when spoken aloud SPEAKING WITH NOTES Go to Shift Menu Dictiona...

Page 20: ...elect and copy to your USB stick You can then copy the file to your computer for editing if you wish WARNING If you import or export a file with the same name as a file already on the USB stick it may overwrite it FAST PHRASES You can also save and use short pieces of text as Fast Phrases It is very useful to have saved sentences ready when you don t have time to type For example a quick introduct...

Page 21: ...tinue to type to adjust your phrase before speaking For example press Enter then C to use the Fast Phrase saved above ABBREVIATIONS To speed up your communication you can set up Abbreviation expansions for longer words or short phrases Go to Shift Menu Dictionary Abbreviations Browse New In the top right box type your abbreviation example ntu Press Enter and then in the bottom right box type in th...

Page 22: ...and your Lightwriter will do the rest They can be very helpful sounds and it would be a very good idea to store your favourites in your Fast Phrases Sound effects always start and end with a symbol Exclamations are always followed by an Here are some common examples to try out on your Lightwriter these are case sensitive Sounds Exclamations WHISTLE02 Ahem LAUGH03 Hooray YAWN02 Ouch COUGH02 Yuk MMM...

Page 23: ...r Bluetooth is enabled and then view the list of available devices to make sure you can see your Lightwriter 3 On your Lightwriter go to Shift Menu Mobile Phone Bluetooth Pairing After a short moment a list of nearby Bluetooth devices should appear on the Lightwriter screen 4 Select the phone you would like to pair with you should only pair with one phone at a time 5 On your Phone check for confir...

Page 24: ...lear your typed letters Pressing Power will bring you back into the previous menu You are now ready to make phone calls and send text messages QUICK TIP You cannot edit any contacts on your phone from your Lightwriter PHONE CALLS ANSWER A PHONE CALL If you are paired with your phone and someone calls you your phone will ring as normal To make it easier to recognise your Lightwriter will also play ...

Page 25: ...GS YOU CAN DO DURING YOUR CALL Your Lightwriter has a built in microphone so you can talk and make sounds during the call as well as use the type and talk functions on your Lightwriter You can also use your Menus as normal whilst on a call Remember there is a shortcut to Volume from any screen press and hold Sound combined with Left and Right Arrow keys to change the volume level QUICK TIP You can...

Page 26: ... with Android phones not iPhone An alert appears on your screen when you receive a new text message From here you can Read or Dismiss the text pressing the Left or Right Arrow key then Enter If you can t read the text right away you can Dismiss it and then you can read your text messages later in your Inbox INBOX To find your recently received text messages Shift Menu Mobile Phone Inbox Here you c...

Page 27: ... phone book or type in a new number from scratch Press Enter to confirm the contact and then type your message in the box below Press Enter to send the text message QUICK TIP If you move your Lightwriter in and out of range of the Phone during sending a message connection will be lost and the message may fail to send OUTBOX To find your recently sent text messages Shift Menu Mobile Phone Outbox He...

Page 28: ...a variety of methods including pressing a switch by hand foot or head or operating a sip puff switch by mouth They can also differ in pressure sensitivity size and texture in order to suit an individual s needs ACCESS METHODS Different access methods allow you to use your Lightwriter in the best way to support your needs On the right side of your Lightwriter you will find two switch ports Port 1 P...

Page 29: ...o deactivate Any Key Scanning insert and press a switch or change the settings CHOOSING A SCAN PATTERN Scanning works by highlighting different groups of keys on your keyboard in a pattern When the key group you want is lit up then you can press your switch to run a smaller scan within this group of keys This continues until eventually you can type your chosen key Choosing a suitable scanning patt...

Page 30: ...ee Settings You can also change the Minimum Key Press and Repeat Delay see Settings CHANGING YOUR KEYGUARD Keyguards raise the area around your keys to help to guide your fingers to the correct keys when you are typing Your Lightwriter is supplied with three keyguards of different depths The Standard Keyguard will already be fitted to your Lightwriter If you need to change your keyguard it just ta...

Page 31: ...he curve of the leverage point Gently push the tool downwards so that the keyguard is being lifted off your Lightwriter You will hear or feel a gentle click as it is released 3 Repeat step 2 with the left hand and central leverage points until the front of your keyguard is free from the Lightwriter If it is still a bit stiff use the keyguard release tool in each of the leverage points again 4 Once...

Page 32: ...ere the leverage points are You will hear or feel a gentle click as the keyguard fits into place Make sure that none of the keys are trapped underneath the keyguard and that all the edges are fully pressed down QUICK TIP If there is a gap along the front of the keyguard then you will need to press the keyguard till it clicks properly into place 7 Using the screwdriver supplied with your Lightwrite...

Page 33: ...ace them in some warm soapy water along with the keyguard Leave them to soak for a few minutes to make sure any dirt or residue is removed Be careful not to lose any of your keys 3 While your keyguard and keys are soaking gently clean the rubber mat using a damp toothbrush or cotton bud Do not rub the mat too hard as you may tear the rubber Make sure that any water residue is removed with a cloth ...

Page 34: ...eyguard by following steps 5 to 7 in Changing Your Keyguard Your new keyboard is now ready to use KEYBOARD LAYOUTS English QWERTY English ABC Other keyboard layout images are available to view on our website www abilia com www sentient healthcare ie ...

Page 35: ... you will need them again 2 Once you have removed the keyguard you can easily take the keys you want to move or replace off your keyboard Be careful not to lose any of your keys 3 Using the image of the keyboard layout you have chosen in Keyboard Layout see previous page replace the keys on the rubber mat in the new arrangement The keys need to be seated so that they are level and secure It can he...

Page 36: ...ightwriter and the other end into an ethernet port on your router 2 The cloud icon will display the status of your Lightwriter as follows No internet connection Connected to internet no activity Downloading updates Download completed 3 After downloading if updates are ready your Lightwriter will ask you whether you d like to restart No or Yes If you select No the downloads will install after you n...

Page 37: ...ow keys to adjust values such as Volume up and down then press Enter to save your choice You can press Power to cancel or to bring you back to the previous screen After a short time if no keys are pressed the menu will time out and return you to the previous screen automatically ADVANCED SETTINGS ADVANCED USER MENU You can find the more detailed Settings in the Advanced User Menu Press Shift Menu ...

Page 38: ...n the Advanced User Menu and the User Menu then it can be done easily For example to add Alarm Key settings to your User Menu scroll down to Alarm Key in the Advanced User Menu Press the letter U on the keyboard once to make the User box appear and once again to tick the box Alarm Key will now appear in the User Menu However you will need to repeat the process for any submenu items you would like ...

Page 39: ...time Setting Description Values User Level Set Date Set the current date day month year Advanced Set Time Set the current time hour minute second Advanced Date Format Set the order that the day month and year are displayed dd mm yyyy mm dd yyyy yyy mm dd Advanced Time Format Set as a 12 or 24 hour clock Change how the hours minutes and seconds are displayed 12 24 Hour clock Show seconds Hour Minut...

Page 40: ...st the incoming volume of Bluetooth phone call ie make the incoming caller s voice sound louder 1 10 5 Advanced Bluetooth Out Adjust the outgoing volume of Bluetooth phone call ie make your voice sound louder to the caller 1 10 5 Advanced Speech Volume Adjust the volume of your Speech voice 1 10 5 User Menu Announce Volume Adjust the volume of the Announcement voice ie the voice that the Lightwrit...

Page 41: ...ce menu names descriptions and selections as you pass over them On Off Advanced VOICE Change the voice of your Lightwriter to suit your personality and preference Setting Description Values User Level Select Voice Set the voice used when the Lightwriter speaks your typed words Deepa Graham Karen Kenny Laura Lisa Lucy Micah Nelly Nizareng Peter Rachel Rhona Rod Ryan Saul Sharon Sharona Tracy Tyler ...

Page 42: ...Important this value must be lower than the Minimum Key Press 0 1000 ms 30 ms Advanced Repeat Delay The length of time a key must be held beforeit registers it as a second press 0 1000 ms 600 ms Advanced Minimum Key Press The minimum length of time the key must be held before it is recognised as a key press 0 1000 ms 10 ms Advanced Keyboard Sounds Set the sound made by the keyboard when a key is p...

Page 43: ...6 Advanced Icons 5 22 16 Advanced Menu Font Sizes Set the sizes for the menu names items and help texts Menu name 5 18 18 Advanced Menu Item 5 18 12 Advanced Help text 5 12 10 Advanced Menu Timeout Set the time the user sees the current menu screen before it reverts to the previous menu screen 5s 15s 30s 1 min 2 min 5 min Advanced Backlight Settings Set the Main Display backlight for bright normal...

Page 44: ... Companion Display backlight for bright normal or dim environments Backlight Mode On Off Automatic Advanced Bright Environment Threshold 1 100 20 Level 1 100 90 Advanced Normal Environment Level 1 100 40 Advanced Dim Environment Threshold 1 100 10 Level 1 100 5 Advanced Usage mode Set what the Companion display shows as you type Show each section Show each word Show each letter Show nothing Advanc...

Page 45: ...ronounced Setting Description Values User Level User Dictionary The User Dictionary is your custom dictionary Here you can set up auto learning This is the amount of times you can type the same word before the Lightwriter saves it to your dictionary You can also browse and edit words in your User Dictionary Auto learn level 1 100 5 Advanced Speech Exceptions Change the way certain words are pronou...

Page 46: ...PHONE Here you can connect to your mobile device via Bluetooth in order to use SMS texting and make mobile phone calls Setting Description Values User Level Bluetooth Activation Switch Bluetooth on or off On Off Advanced Bluetooth Pairing Browse currently available Bluetooth devices Advanced Send SMS Send an SMS using a paired Bluetooth device Advanced Phone call Make a telephone call using a pair...

Page 47: ...anged Time zone Time clock format Nederlands English AUS English UK English USA Deutsch Norsk Bokmål Svenska Dansk Suomi Italiano Français Advanced SYSTEM Setting Description Values User Level Import Load full configuration from file Advanced Export Save full configuration to file Advanced Reset to Default Return configuration to initial factory settings Advanced About View information about this ...

Page 48: ...rther by importing long phrases and even speeches See both Notes and Fast Phrases for more information BACK UP AND RESTORE YOUR LIGHTWRITER It s a good idea to have a backup of your all system settings especially if you have a very specific setup that you have spent some time configuring This is also useful if you have a specific profile set up that you want to install for a specific user user typ...

Page 49: ...Enter Your system files will load onto your Lightwriter BACKUP AND RESTORE INDIVIDUAL SETTINGS You can also import a selection of individual settings if you do not require a full system restore The process for editing importing and exporting is the same as above except the name of file extension which should appear as follows Settings Description File extension for import export User Dictionary A ...

Page 50: ...k into the port in your Lightwriter Go to Shift Menu Voice Import New Voice Your Lightwriter will read the USB and then show a list of all files that are compatible for importing Highlight your chosen file using the Left and Right Arrow keys and press Enter to import USE YOUR NEW VOICE Once the folder has uploaded go to Shift Menu Voice Select Voice Your new voice will appear in the list Use the L...

Page 51: ...k the mains socket is working Charger is faulty Contact your supplier or Abilia Keys always need to be held down for a long time before they work Minimum Key Press is too long Shorten the time for Minimum Key Press in the Settings activity Keys are sticky or unresponsive Keyboard needs cleaning See the Cleaning your Keyboard section for more information Lightwriter will not speak Speech Volume is ...

Page 52: ...e or Lightwriter Charge the Lightwriter or phone you can continue with your call while it is charging Loss of network You may have lost the network connection during your call especially if you are moving Phone is out of range You may have moved out of range of your phone during the call Other phone issues If you are making a long phone call your mobile phone may have a maximum call time If your p...

Page 53: ...e formatting will wipe everything on your USB stick Not formatted correctly My imported Note looks empty Text is not saved in the correct format Your Note should be plain text and not contain any special characters such as paragraph markers When attempting to import my Lightwriter doesn t show the file on my USB stick File is saved inside a folder Make sure your file is directly saved to your USB ...

Page 54: ...ire line of text VOLUME Press and hold the Sound key combined with Left and Right Arrow keys to change the volume up and down MUTE Press the Sound key if you need to mute your Lightwriter even in the middle of speaking Press Sound again to un mute FORCE RESTART If you need to force restart hold down Power for 10 seconds until the display turns off then flashes back on ALARM Press and hold Union un...

Page 55: ...ds of storing Ambient temperature range 0 C to 30 C RECYCLING AND DISPOSAL Electronic goods and batteries are disposed of according to local regulations in force REGULATORY INFORMATION This product meets the requirements of the EU directive for medical devices 93 42 EEC as well as the standards EN 12182 2012 and EN 14971 Lightwriter is a registered trademark of Abilia Ltd www sentient healthcare i...

Page 56: ...Sen0ent Healthcare Ltd Unit 106 Baldoyle Industrial Estate Baldoyle Dublin Ireland Contact us Phone 353 1 832 6509 Email sales sen ent healthcare ie To learn more about the Lightwriter SL50 visit hkps sen ent healthcare ie product lightwriter sl50 ...

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