Troubleshooting Guide
Service request protocol
Abbott Laboratories
PLEX-ID SP User Manual 10/2009 N09455
79
12
The requested movement is not
allowed
Press the
STOP
button twice.
13
The plastic tip comb is not
attached to the holder
Check if the tips are present. If it looks all right, turn ON and OFF, and run
the check protocol according to the magnet head and plastics you are
using (see “Operational check” on page 35).
14
The magnetic head is not inserted
to holder
Check that the magnets are fully inserted.
15
The command is not recordable
Contact authorized technical service.
Code
Warning
Description
100
Timer expired
Contact authorized technical service.
If the PLEX-ID SP
requires service, contact your local Abbott
Molecular representative. Do not under any circumstances send the
instrument for service without prior contact. It is imperative to indicate
the fault and nature of the required service. This will ensure a faster
return of the instrument to the customer.
Check “Packing for service” on page 65. You will find instructions on
how to proceed before shipping the instrument for service.
Check that any necessary decontamination procedure has been carried
out before packing. Refer to “Decontamination procedure” on page 64.
Ensure that the return authorization number (RGA) is sent with the
instrument.
The Abbott Molecular technical service department will keep you up to
date with the progress of service and provide you with any further
details you might need, for example, on maintenance, serviceability,
troubleshooting and replacement.
Service request
protocol
Cont.
Summary of Contents for PLEX-ID SP
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