ID NOW Instrument User Manual 55
12.1.10 New User Errors
Error: Invalid Password
Passwords must be 2 to 20 characters long, are case-sensitive, and must be
alphanumeric. The password cannot contain spaces.
Action: Press OK to try again. Choose a password that meets the above criteria.
12.1.11 User Details Errors
Error: Password Not Recognized
The instrument does not recognize the password entered.
Action: Press OK to try again. Note that passwords are case-sensitive.
If error persists, the Admin can log in to check or change the password:
Home>Setup>Users.
Error: Invalid Password
Passwords must be 2 to 20 characters long, are case-sensitive, and must be
alphanumeric. The password cannot contain spaces.
Action: Choose a password that meets the above criteria.
Error: Certification Expired
If user certification has expired for running an assay, this error will appear
(When connected to middleware system).
Action: Contact Admnistrator
Note: If connected to LIS system, user would not be included in user list.
Error: USB Drive Not Found
The instrument has not recognized the USB drive.
Action: If a USB drive is not connected, connect it. If it is connected, check the
connection.
If this error persists, use a different USB drive.
Error: Import Failed
The import was not successful.
Action: Repeat the import process. If this error persists, ensure that the
USB drive contains the user list. If the error continues, try exporting the user list
again from the source ID NOW Instrument, if available, and import again.
If error persists, export the list to a different USB drive and import again.
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