ID NOW Instrument User Manual 49
12.1.3 User Login Errors
Error: User ID Not Recognized
The instrument does not recognize the User ID entered.
Action: Press OK to try again. If the error persists, the Admin must log in to
check that the User ID has not been deleted. If it has, or if this is a new User, the
Admin must set up the User ID:
Home>Setup>Users or
Home>Setup>Users>New User.
User IDs are not case sensitive.
Error: Password Not Recognized
The instrument does not recognize the password entered.
Action: Press OK to try again. If the error persists, the Admin can log in to check
or change the password:
Home>Setup>Users.
A Reset button is visible on Error screen only to the Admin. Admin can Press to enter
Rescue Password or to retrieve the Recovery Key for Reset Code. See section 3.7.
Note: Passwords must be 2 to 20 characters long, are case-sensitive, and must be
alphanumeric. The password cannot contain spaces.
Error: Firmware Communications Error
The instrument cannot conduct its Self Test.
Action: Press OK to try again. If the error persists, reboot the instrument by
turning it off and on again.
If this error persists, tests cannot be run on the instrument. However, stored data
can be viewed:
Home>Review Memory.
Error: Rotor Hardware Error
The instrument has failed its Self Test due to a rotor fault.
Action: Open the lid and ensure there are no consumable parts or other items
blocking movements of the test rotor.
If no obstruction is found and error persists, discontinue using the instrument and
contact Technical Services.
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