Aastra OpenCom 100 series Mounting And Commissioning User Manual Download

Page: 233 / 256

Frequently Asked Questions

231

Frequently Asked Questions

This chapter provides tips and information on how to deal with any malfunctions or
faults you may experience with the OpenCom 100.

Please note:

Repairs to the OpenCom 100 should only be carried out by qual-
ified personnel.

The following LEDs indicate that the OpenCom 100 is ready for operation:

Position of LEDs on the OpenCom 130

Position of LEDs on the OpenCom 131

LAN LEDs
(Ethernet switch)

AC adapter

Power Good LED

Activity LED

LAN LEDs

Add-on module

Basic module

Power Good LED

Activity LED

LAN LEDs

Summary of Contents for OpenCom 100 series

Page 1: ...OpenCom100 Mounting and Commissioning User Guide Communications systems OpenCom 130 OpenCom 131 OpenCom 150...

Page 2: ...out other Aastra products please refer to our website at http www aastra de or http www aastra com It provides additional notes and tips on the product OpenCom 100 Product Family This user guide appli...

Page 3: ...Notes 27 Updating 28 Installation 29 Scope of Delivery 29 Safety Precautions 30 Declarations of Conformity 31 Mounting Location 31 Wall Mounting 32 Installing an Expansion Set 32 Installing Interface...

Page 4: ...6 DSL Port 57 PCM Port 57 Power Failure 58 Connectible Terminals 58 Internal External S0 Ports 59 Upn Ports 59 a b Ports 60 Actor Sensor Ports 62 COM Port 63 LAN Port 63 Installing the Memory Card 64...

Page 5: ...iguration 85 Preconfiguration 85 Offline Configurator 86 Remote Configuration 86 Codes for IP Configuration 88 Receiving System Messages as E Mail 89 Loading SW Updates 89 Resetting the System Data 90...

Page 6: ...imisation 114 Call Set up 114 Useful Services 115 VoIP Profiles for SIP 115 Voice Activity Detection VAD 118 Media Gateway MGW 118 Software MGW 118 MGW Interface Card 119 SIP Telephony 120 External SI...

Page 7: ...BX into Operation 154 Notes 155 Licensing Information 156 PBX Networking 157 Connections 157 Point to Point Connection Technology 158 Protocol Q SIG or DSS1 158 Master Slave 159 L1 Clock 159 Point to...

Page 8: ...ate 178 Busy Keys 179 PIN Code Telephony 180 Configuration 181 Implementation 181 Switch authorisation 182 Configuration 182 Implementation 183 Fixed Mobile Convergence 184 Configuring FMC Telephones...

Page 9: ...anies 212 Assigning Users 212 Assigning a Bundle SIP Trunk 213 Allocating Routing Codes 213 Configuring the Company Exchange 214 Working with the Multi Company Variant 214 Company Telephone Book 214 M...

Page 10: ...nstalling SNMP Agent 229 Configuring SNMP 229 Frequently Asked Questions 231 General Hardware 232 Telephony 233 PBX Networking 235 DECT 236 LAN 237 Internet 238 Technical Specifications 239 Notes on D...

Page 11: ...pplications sub system oper ation and system configuration using a standard Web browser The expansion module of the OpenCom 130 provides three slots for further interface cards Using different combina...

Page 12: ...ternal external the OpenCom 130 expansion module with additional interface cards provides up to eight further S0 ports switchable between internal external An overview of the available cards can be fo...

Page 13: ...ll be displayed instead The OpenCom 100 can be integrated into an existing network LAN and be used by all workstations as an Internet access router and mail client Configuration and programming of the...

Page 14: ...d CTI application the OpenCTI 50 The OpenCTI 50 allow users to call up and use telephone functions from their PCs Furthermore the Aastra CTI Touch web application is a web based solution available for...

Page 15: ...can then operate as a sub system or DECT server To operate the system as a DECT server the system s Upn ports must be DECT capable It is also possible to create a telecom system with several networked...

Page 16: ...atible voice data direct on the RFPs DECT RFPs and DECTover IP RFP can be used together in combination in many cases it is however not possible to switch between RFPs using different technologies duri...

Page 17: ...from direct external attack The LAN is additionally pro tected by the OpenCom 100 filter lists which can be customised individually firewall function Note We recommend you to read through the explanat...

Page 18: ...query the internal phone book of the OpenCom 100 communications system via LDAP It is also possible to integrate entries of an external directory via LDAP Fur thermore integration into a network admin...

Page 19: ...module to commission the interfaces Note The OpenCom 150 generally requires the slots to be configured before any interface can be commissioned Telephony Basic Settings OpenCom 130 The S01 port is con...

Page 20: ...rities are configured for so called user groups to which users and their terminals are then assigned Three user groups are preset Administrators Standard and Guests Adminis trators can access all func...

Page 21: ...Book OpenCTI 50 Busy lamps OpenCount 100 OpenHotel 100 ISP application Courtesy Service off off off Phone Book Use LDAP Use central Edit central Use own company Edit own company Edit other companies E...

Page 22: ...n Callback on busy Multiple seizure at the parallel terminal s Switch authorization Display phone number off intern Display phone number off extern Display phone number off on per connection Dial in i...

Page 23: ...orwarding after time parallel Call forwarding for other user Prevent call forwarding by other user Display Call forwarding via last for warding last for warding last for warding Connection External to...

Page 24: ...1 Call filter empty empty empty Manage intern call list Manage extern call list Manage busy call list Manage door call lists System phones Device busy All keys locked Programming function keys Menu a...

Page 25: ...g basic amount 0 00 0 00 0 00 Cost factor 100 100 100 Create costs Network RAS Callback none none none E mail notification Send E mails CSTA CSTA menu CSTA key CSTA data Other Speed dialling Door open...

Page 26: ...he door opener can be opened from all terminals Door calls can be forwarded Every standard user can change the configuration of OpenCom 100 Every standard user can create a personal telephone book and...

Page 27: ...owing addresses are assigned to the client computers by DHCP or PPP Gateway address 192 168 99 254 Domain Name domain Domain Name Server 192 168 99 254 PPP addresses RAS 192 168 100 1 to 192 168 100 1...

Page 28: ...s up to this version If you have for example pur chased an authorisation key for operating the release 10 3 alongside older versions you can also operate release 10 3 release 10 3 1 release 10 3 2 etc...

Page 29: ...ease 10 The system software is divided into 2 parts a software container with the firmware which you load into the communications system when you update And a software container firmware extensions fo...

Page 30: ...ke note of the expected file name displayed Load the firmware extensions with the Browse and Load buttons 4 Then open the System Licences page Enter the authorisation key for the update Then a green t...

Page 31: ...om 130 this power supply is dimensioned to operate the basic module only Installing the expansion module requires an additional power supply One set of short user guides One CD including the complete...

Page 32: ...uctor Mount the OpenCom 100 only close to easily accessible sockets Only use the original plug in power supply No 4512699 TR25240 E 01A13 type for an OpenCom 131 and for the basic module of an OpenCom...

Page 33: ...ems conform to the requirements set down in the EU directive 99 5 EC The Declaration of Conformity can be viewed at the Aastra Web site at http www aastra de or http www aastra com Mounting Location T...

Page 34: ...alling an expansion set is not necessary With the OpenCom 150 all functions reside on only one large module For this reason the installation of an expansion set is not necessary for the OpenCom 150 Th...

Page 35: ...lf of the housing Be sure to align the 96 pin connector properly to the jack on the basic module Push the expansion module towards the basic module so that both modules are securely connected to one a...

Page 36: ...rnet connection between the LAN port of the basic module and the LAN1 port of the expansion module see also Positions of the Ports starting on page 45 To do this use the short Ethernet connection cabl...

Page 37: ...wo small slots for installing interface cards Please note Turn off the OpenCom 100 Unplug the plug in power supply and for an OpenCom 130 150 the main supply from the socket You must not install or un...

Page 38: ...ting a door station this card type offers two actor and three sensor ports With the OpenCom 150 system an M100 TFE 2 interface card can be used This card type offers four actor and four sensor ports W...

Page 39: ...displays a green tick beside the name of the interface card Slots for Additional Interface Cards The OpenCom 131 offers one large slot to operate an additional interface card The interface card is con...

Page 40: ...odule slot Proceed as described below to install an interface card 1 Turn off the OpenCom 100 Open the housing cover 2 Remove the slot card from the transport packaging Check that it is the correct sl...

Page 41: ...a green tick beside the slot name for an OpenCom 130 e g 0 1 0 2 and 0 3 The column of the table must list the correct type of interface card Installing an M100 AT4 Card The M100 AT4 Interface Card al...

Page 42: ...figured list 5 Click on the Apply button Creating a new bundle After you have configured the slot the trunk lines need to be configured Start by cre ating a new bundle 1 Open the Telephony Trunks Bund...

Page 43: ...or the selected slot 2 Click on the desired a b port 3 Select the configured bundle from the Bundle list Enter the desired access number in the Port Ph No field 4 Click on the Apply button Configuring...

Page 44: ...d as pressure terminals a b1 to a b4 One slot to incorporate a doorstation equipment interface card The following ports can be used with such a card two actor ports for connection to a door opener and...

Page 45: ...ction to a door opener and the intercom of doorstation equipment These are designed as pressure terminals actor1 to activate a door opener and actor2 to activate doorstation equipment three sensor por...

Page 46: ...o activate doorstation equipment Four sensor ports for connection to the bell keys of doorstation equipment designed as pressure terminals sensor 1 to sensor 4 One slot to incorporate a V 24 add on ca...

Page 47: ...the ports on the basic module OpenCom 130 a b a b a b a b S01 ext S02 ext Actor 1 2 Sensor 1 2 Sensor 3 DC in V 24 LAN Slot Doorstation equipment Slot V 24 S02 int Upn1 1 4 1 5 Upn 2 3 Slot 1 Slot 1...

Page 48: ...3 5 Slot 1 3 Slot 1 4 Slot 2 3 Slot 2 4 Slot 3 3 Slot 3 4 Slot 1 1 Slot 1 2 Slot 2 1 Slot 2 2 Slot 3 1 Slot 3 2 Slot 1 Slot 2 Slot 3 Default setting V 24 1 2 1 1 1 4 1 3 1 5 S01 S02 S03 S0 4 Slot 1 S0...

Page 49: ...ard Slots Special features 1 2 3 M100 S4 4 x S0 X X S0 are switchable internally externally M100 U4d 4 x Upn X X Upn are DECT enabled M100 U8d 8 x Upn X X Upn are DECT enabled M100 S2U6d 2 x S0 and 6...

Page 50: ...n 1 4 Upn 1 3 Upn1 5 Upn1 6 Upn1 7 Upn1 8 Slot 1 Slot 2 Slot 3 Upn 2 1 Upn 2 2 Upn 2 3 Upn 2 4 Upn2 5 Upn2 6 Upn2 7 Upn2 8 S0 1 1 Slot 1 Slot 2 Slot 3 S0 1 2 Upn1 1 Upn1 2 Upn1 3 Upn1 4 Upn 1 5 Upn 1...

Page 51: ...3 ab 2 1 ab 3 1 ab 2 2 ab 3 2 ab 2 3 ab 3 3 ab 2 4 ab 3 4 Slot 1 Slot 2 Slot 3 ab 1 1 ab 1 2 ab 1 4 ab 1 3 ab 2 1 ab 3 1 ab 2 2 ab 3 2 ab 2 3 ab 3 3 ab 2 4 ab 3 4 ab 1 5 ab 1 6 ab 1 7 ab 1 8 Slot 1 Sl...

Page 52: ...X Upn are DECT enabled M100 S2U6d 2 x S0 and 6 x Upn X X X Upn are DECT enabled S0 are switchable internally externally M100 S2A6 2 x S0 and 6 x a b X X S0 are switchable internally externally M100 A...

Page 53: ...Upn 2 4 Upn 3 1 Upn 3 2 Upn 3 3 Upn 3 4 Upn 1 5 Upn 1 6 Upn 1 7 Upn 1 8 Upn 2 5 Upn 2 6 Upn 2 7 Upn 2 8 Upn 3 5 Upn 3 6 Upn 3 7 Upn 3 8 Slot 1 Slot 2 Slot 3 Slot 4 Slot 5 S0 1 1 S0 1 2 S0 2 1 S0 2 2 S...

Page 54: ...a b 5 3 a b 5 4 Slot 1 Slot 2 Slot 3 Slot 4 Slot 5 a b 2 1 a b 2 2 a b 2 3 a b 2 4 a b 3 1 a b 3 2 a b 3 3 a b 3 4 a b 4 1 a b 4 2 a b 4 3 a b 4 4 a b 5 1 a b 5 2 a b 5 3 a b 5 4 a b 2 5 a b 2 6 a b 2...

Page 55: ...You can connect up to eight terminals on every internal S0 bus up to three of the ter minals can operate without an external power supply The length of the four wire cable of an internal S0 bus must...

Page 56: ...signment of the pressure terminals is changed when the switch is made from internal to external oper ation This can be seen in the diagram Tip Let us say you have activated an IAE on an internal S0 po...

Page 57: ...length of the twin wire cable on a Upn port of an interface card is 1 000 m when 0 6 mm cable with twisted pairs is used these interface cards are available for an OpenCom 130 150 The power consumptio...

Page 58: ...e of a b ports of the OpenCom 100 see Intercom System for a b starting on page 61 LAN Port The LAN port of the OpenCom 131 and the LAN port on the basic module of the OpenCom 130 enables integration o...

Page 59: ...ion of the DSL modem is via a crossover twisted pair line You can also use a switchable port on the hub which is usually indicated by an X Note If an expansion module is installed in an OpenCom 130 yo...

Page 60: ...cy service In the event of a power failure the external S01 port is switched over to the S02 port so that you can still use a connected telephone to make a call Emergency operation on a system access...

Page 61: ...pn port by a twin wire cable The Aastra 6771 6773 6775 OpenPhone 71 73 75 and the OpenPhone 61 63 65 are cord bound system terminals The OpenPhones 63 and 65 can be cascaded on a Upn adapter so that y...

Page 62: ...age to it Analogue Telephones If analogue telephones are to be used we recommend the use of devices featuring voice frequency VF signalling as the additional features of the OpenCom 100 cannot be used...

Page 63: ...rcom system and the DoorLine module should be set to their factory set tings In the Telephony Ports a b Change menu in the Configurator select Door station 2 wire under Type Deactivate the Actuator op...

Page 64: ...ed by Siedle or Behnke Connection of doorway equipment produced by Siedle Note The above diagram shows the usage of the PVG 402 0 module which merely serves as an example Other modules can also be ope...

Page 65: ...The LAN ports of the Ethernet switches on the expansion module process Ethernet data traffic with different degrees of priority You should therefore assign the three LAN ports on the expansion module...

Page 66: ...se high speed memory cards which are recommended by Aastra Other memory cards or Microdrive type memory cards may not be able to maintain the required access speed Note If you use a memory card other...

Page 67: ...d To avoid such damage the static elec tricity must be earthed from your body Work only in an anti static environment If possible use earthing underlays or anti static mats 3 Insert the memory card in...

Page 68: ...ing the Power Supply Unit to an IP Telephone The connector for the power supply unit is in the bottom of the telephone s casing and is indicated by the symbol 1 Plug the power supply unit s RJ45 jack...

Page 69: ...han 1000 metres You will need a plug in power supply unit no 4516000 in Britain operate only the AC adapter with the part no 4516001 to provide power The power supply unit is plugged into the last in...

Page 70: ...llation work on the OpenCom 100 and any connected terminals Use discharging underlays or antistatic mats where possible Please note Never attach a key extension to a system telephone that is al ready...

Page 71: ...nnect the power supply unit to the mains power supply 6 Connect the system telephone with the Upn or ethernet port Underside of the device key extension left and system telephone right This symbol on...

Page 72: ...t RJ11 jack using an adapter The headset must comply with DIN Norm EN 60950 1 Point 6 2 Safety of information technology equipment including electrical business equipment Connecting a Headset to a Sys...

Page 73: ...T applications It is not sufficient to install a Upn interface card e g 4 x Upn into slot 2 or into slot 3 with the OpenCom 150 In every case you need to run a Upn interface card 4 x Upn 8 x Upn or 2...

Page 74: ...m 130 150 2 Open the housing cover of the OpenCom 130 150 3 On the module board remove the protective covers of the two S2M slots A and B Position of the S2M slots on the module board V 24 1 2 1 1 1 4...

Page 75: ...rt of the connector module to the NT or the other PBX according to the following drawing Make sure the RX and TX lines are crossed over connect the RX lines of the OpenCom 130 150 to the TX lines of t...

Page 76: ...page 79 Check the level 1 status with reference to the LEDs on the module None of the LEDs are illuminated before the S2M module has been configured 9 Pull out the mains plug of the OpenCom 130 150 a...

Page 77: ...he OpenCom 150 Rack to a Local Area Network LAN The ambient temperature of the OpenCom 150 Rack infocom system should not exceed 55 C If the device is installed together with other active components i...

Page 78: ...x 7 8 kg Connection of 230 VAC power supply on rear side via inlet connector for non heating apparatus Connection of all ports via RJ 45 jacks on front panel Note The ISDN S0 ports on the front panel...

Page 79: ...RJ 45 sockets changes Upn a b Pin 4 5 Intercom Pin 3 4 Door 1 Pin 5 6 Door 2 Sensor Pin 1 2 S1 Pin 3 4 S2 Pin 5 6 S3 Pin 7 8 S4 Actor Pin 1 2 A1 Pin 3 4 A2 Pin 5 6 A3 Pin 7 8 A4 S0 Pin 4 5 3 6 S2M Pin...

Page 80: ...inserted into the corresponding slot and the operating software has detected an interface card An LED will blink if an error condition was detected Scope of Delivery One communications system OpenCom...

Page 81: ...t OpenCom 150 Using the Web console you can perform the initial configuration of the OpenCom 100 configure users of the OpenCom 100 and authorise them to use certain system services carry out further...

Page 82: ...standard Windows PC 1 Connect the PC s network card with one of the OpenCom 100 s LAN ports Use a cross wired Ethernet cable to do this You can also use an uncrossed Ethernet cable for a connection vi...

Page 83: ...eps you should activate the Assistant mode on the entry page of the Configurator Please also pay attention to the online help Setting the IP address in Windows XP Tip To find out the IP address of the...

Page 84: ...ith their names departments and the internal call numbers you want to allocate to them For Internet access the Internet service provider access data Data not available for initial configuration can be...

Page 85: ...This puts all connected terminals into the Guest user group with restricted user rights In this way you prevent international external calls from the terminals for example while you are configuring th...

Page 86: ...egister and deactivate the Proxy Server You will find notes on using the Configurator and in the online help Click on Help in the menu bar or click on TOC to activate an overview of help topics Tip Of...

Page 87: ...e that for security considerations the passwords for external SIP trunks are not re established if you restore a data backup from another foreign communication system For further information refer to...

Page 88: ...the OpenCom 100 is blocked for RAS access by any further users If no RAS access has been configured in the OpenCom 100 Configurator you can use a code procedure to release the internal RAS access for...

Page 89: ...dard terminal or system telephone Remote Configuration On Log on with Administrator Password H 1 9 Z system PIN Remote Configuration On Log on with Temporary Password H 1 9 Z system PIN Z temporary pa...

Page 90: ...n then the administrator can forcibly log the other user off in order to configure This functionality for example can be used when configuring remotely when a user has forgotten to log out In order to...

Page 91: ...ory severity number per time interval should be notified The e mails always include an internal event or error number as well as an explanation of the message Further extra parameters such as the port...

Page 92: ...ime to do so being after every change For de tails refer to the chapter entitled Saving and Loading the Con figuration starting on page 85 and to the Web console online help Proceed as follows 1 In th...

Page 93: ...default configuration The procedure is completed when all connected system terminals show the time on their displays 8 Log on to the Web console see Starting the Web Console on page 82 Configure the...

Page 94: ...ed for 32 seconds The MoH capacity can be subdivided in a maximum of 5 files These files can be used for different companies or for internal and external calls Note If you don t have the Sound Recorde...

Page 95: ...d In addition the OpenCom 100 can be used as an Internet access server RAS access can also be implemented using the OpenCom 100 which enables the integration of external staff in the LAN In this chapt...

Page 96: ...a special organisation created for this purpose are used Within a LAN you can use addresses which are not unique world wide IP enables the establishment of connections via one or more intermediate sta...

Page 97: ...nCom 100 in a Serverless LAN In a peer to peer network the workstations are connected to one another via network cables In many networks the cables run in the form of a star from a central hub or swit...

Page 98: ...configuration of the workstations When you want to see a Web page you simply type the URL uniform resource locator Internet address http in your browser In a serverless LAN the OpenCom 100 is configu...

Page 99: ...onment NetBIOS can use NetBEUI IPX SPX or IP as the transport protocol In the network environment you can only access files and printers on workstations using IP for NetBIOS OpenCom 100 in a LAN with...

Page 100: ...ured MAC only setting For SIP system telephones Aastra 673xi and Aastra 675xi it is also possible to omit the configuration of the MAC address see Aastra 673xi 675xi DHCP starting on page 129 In the D...

Page 101: ...m 100 as an Internet access server in a LAN with an IP enabled server To do this you must enter the OpenCom 100 IP address on the server as the default gateway In addition you must edit the internal D...

Page 102: ...ch as HTTP FTP or SMTP connections If you additionally want to allow file or printer access in the network you must set up a suitable user account on the addressed server for network log in If you use...

Page 103: ...ver a IP data transfer to the other LAN is requested Note that such a connection is only set up when specific requests are made These can be for FTP file transfers e mails or downloading Web pages Nam...

Page 104: ...y specifying the maximum monthly connection time under Connection time per month in the Network WAN Pro vider menu on the web console Using the Web A Web browser not only enables you to use the OpenCo...

Page 105: ...s has three important consequences for Internet access Several workstations can share a single Internet access You do not require a LAN access only a single account with the Internet service provider...

Page 106: ...P SIP the required NAT extension Full Cone NAT or RTP Proxy is activated on the Media Gateway Card Protocols which require inward directed connection establishment can be configured in the Network Por...

Page 107: ...able savings The OpenCom 100 gives users all the features of system telephony through its use of an IP based protocol Furthermore the standardised SIP protocol can also be used on the intranet The con...

Page 108: ...age 134 You should therefore always plan the use of VoIP in the Intranet together with your network administrator In order to avoid possible conflicts please also note the information under Funda ment...

Page 109: ...nd quickly set up an SIP line Note The OpenCom 131 cannot be operated with a Media Gateway card This is why SIP telephony is not supported 1 Request at least one SIP account from an SIP provider 2 Ins...

Page 110: ...8 and select the SIP account that was just configured for Bundle SIP trunks 1 The SIP account is now available with the dialling prefix 8 To use the SIP account by default call up the page Telephony T...

Page 111: ...call number to a user Tip Internal SIP telephones can also be operated by users without passwords If you do not assign the call number of the SIP tele phone to a user you can only configure a Guest u...

Page 112: ...IP packet PCM data can also be compressed to save bandwidth Propagation Delay and Bandwidth IP based data networks are generally not able to guarantee a specific minimum band width and defined propaga...

Page 113: ...user data Sending shorter voice data packets causes the ratio between the user data and the protocol data to become unfavourable and increases the bandwidth required Sending longer voice data packets...

Page 114: ...s a guide to voice quality with specific quality levels When a call is set up the terminals involved negotiate the voice data compression codec that will be used This is the first factor that determin...

Page 115: ...depreciation Duration 60 ms two quality levels depreciation The achievable voice quality also depends on the packet propagation delay and the packet loss between the terminals involved These parameter...

Page 116: ...of IP packets thereby providing the optimal prerequisites for VoIP telephony Note The OpenCom 100 uses a TOS byte Type of Service value of 0xB8 for IP packets with VoIP data This requests Minimise Del...

Page 117: ...ansferred using the Internet standard RFC 2833 4733 For this the DTMF RFC4733 codec needs to be acti vated for the codec configuration on the Telephony Extended VoIP profile page Analogue modems can n...

Page 118: ...ll connection Transparent codec interconnection Transparent codec interconnection allows SIP terminals to use addition codecs even though the desired codec is not or not directly supported by the Open...

Page 119: ...with the following steps 1 Open the Telephony Extended VoIP profile page in the Configurator of the OpenCom 100 communications system 2 Click on the Codecs button On the following page select the cod...

Page 120: ...telephones and all other terminal types Without the Media Gateway VoIP telephones can only exchange call data directly with other VoIP telephones Media Gateway functionality is also required for produ...

Page 121: ...inals With an OpenCom 130 the MGW interface card can be operated in slot 2 or slot 3 With an OpenCom 150 up to two MGW interface cards can be operated in slots 3 and 4 The MGW interface card supports...

Page 122: ...date is approx 2 meg abyte and it takes approx 5 minutes to load it via a LAN Version display The current version of the of the M100 IP Gatewaymodul interface card s software is displayed on the Telep...

Page 123: ...tarting on page 110 are used for SIP telephony SIP telephony has the following distinctive features Subscribers are identified through an e mail like SIP ID such as 12345 domain net or name sip provid...

Page 124: ...ing RTP connection To avoid this problem the IP address of a workstation computer or telephone visible on the Internet is determined using a STUN server STUN Simple Traversal of UDP over NAT You can a...

Page 125: ...eral SIP subscribers under the same call number Only every new SIP log on occupies a new licence The tech nical log on process of a SIP subscriber with a valid user name and correct password is always...

Page 126: ...he user must always be used here the Ph No field in the Configurator under User Manager User The series of char acters after is the Domain Name or the SIP Domain The IP address of the OpenCom 100 must...

Page 127: ...nd outgoing calls with call number display CLIP A SIP telephone requires a call number display for CLIP Parallel connection of multiple SIP subscribers SIP subscribers must be logged on under the same...

Page 128: ...able Aastra 6739i Premium version with graphic touchscreen display 802 3af PoE power supply two Gigabit Ethernet ports for PC and LAN 11 softkeys on 5 levels 3 line keys up to 3 key extensions with fu...

Page 129: ...Internal SIP Sub scribers starting on page 123 2 Under System Components load the firmware addons to the memory card 3 Add a new entry under Telephony Devices VoIP Phones Enter a call number and sele...

Page 130: ...i If necessary The firmware stored in the Aastra 673xi 675xi as well as the diverse language modules are updated also Note The configuration files are sent using an encrypted format file extension tuz...

Page 131: ...penCom 100 commu nications system to the Aastra 673xi 675xi SIP phone using the DHCP protocol You can configure the necessary address settings while adding a device entry under Telephony Devices VoIP...

Page 132: ...he Aastra 673xi 675xi SIP phones support the Easy Configuration Hot desking feature This feature allows a user to operate his personal configuration on any desired Aastra 673xi 675xi of equal type To...

Page 133: ...telephones no postdi alling via DTMF is supported for ISDN or SIP lines Device Properties The VoIP enabled versions of the system telephones Aastra 6773ip OpenPhone 73 IP and Aastra 6775ip OpenPhone...

Page 134: ...ation The VoIP system telephones Aastra 6773ip OpenPhone 73 IP and Aastra 6775ip OpenPhone 75 IP obtain the required IP address configuration and operating software via the DHCP BOOTP and TFTP IP prot...

Page 135: ...ays begins with 00 30 42 2 Configure a fixed IP address for the OpenCom 100 To do this call up the Configu rator and open the Network LAN page Click on the Change button 3 Enter the current IP address...

Page 136: ...r per formance After the VoIP system telephone has been connected to the mains power supply the start procedure is as follows 1 The boot loader starts and shows the VoIP system telephone s MAC address...

Page 137: ...communicated in the registration answer 6 The VoIP system telephone creates a second TCP connection using the signalling port number 8101 and sends a registration 7 Extra connections are created usin...

Page 138: ...ogrammes you must install a suitable Java runtime environment on your operating system JRE This can be downloaded under the following web address http www java com 1 The IP Phone Configurator can be s...

Page 139: ...k on List configuration The status bar at the bottom edge of the programme window displays list OK 4 Change the desired settings under Configuration of the IP Phone Click on Reset configuration to act...

Page 140: ...the router Default Gateway Click on the Delete button to remove the optional parameter SYSLOGD For monitoring purposes VoIP system telephone messages can be sent to a Syslog server Activate the yes op...

Page 141: ...ing features Usage via Mouse PC keyboard Drag Drop call number selection Integrated answering machine recording function Terminal control for the sight impaired Selectable user interface Skins Display...

Page 142: ...irst time the Options dialogue is automatically opened Here you must con figure the following values 1 Enter in the VoIP IP Address field the OpenCom 100 s IP address 2 Enter six hexadecimal digits in...

Page 143: ...trademark of Aastra Telecom Schweiz AG Properties DECT Base Stations DECT base stations can be connected to the OpenCom 100 via Upn accesses or via network TCP IP These DECT base stations are availab...

Page 144: ...Shielded Twisted Pair cable with up to 100 metres of cable from the last Ethernet switch integrated antennas 8 voice channels RFP 36 like the RFP 35 mounted outside enclosed areas IP55 internal antenn...

Page 145: ...th a 10 100 Base T Power is supplied either via Power over LAN IEEE 802 3af or via an addi tional power supply unit A base station of the type RFP 34 can only be supplied via PoE Please note The WLAN...

Page 146: ...ing Select the desired DECTover IP base station with the MAC address IP address setting Confirm with Apply If the OpenCom 100 s DHCP server is not configured for static address assignment you first ne...

Page 147: ...via Ethernet access is possible with the OpenCom 100 Transparent handovers for example are only possible when between DECT base stations using the same access technology When switching over to a DECT...

Page 148: ...consisting of several remote locations clusters A cluster is a number of DECT base stations that operate synchronously with each other No handover is possible between DECT base stations from different...

Page 149: ...able to use it again later when setting up wireless user terminals or notebooks 3 Assign the desired WLAN profile on the Radio Fixed Parts page Click on spanner symbol on the left next to the relevan...

Page 150: ...ration you should leave the following settings at their default values VLAN Tag at 0 Off Beacon Period at 100 ms DTIM Period at 5 RTS Threshold at 2347 Off Fragmentation Threshold at 2346 Off Maximum...

Page 151: ...long It should also include numbers a mixture of upper and lower case and special characters You could also use the Generate button to generate a password Some WLAN con figuration software does not co...

Page 152: ...connection for example will not be possible As in the case of an IP system telephone you will have to acquire the necessary system software for the DECTover IP base station with the help of a TFTP ser...

Page 153: ...ddress of the DECTover IP Manager For the actual DECTover IP Manager simply repeat the entry from the IP address entry field OMM port number Leave the default setting on 16321 PBX IP address IP addres...

Page 154: ...ssible to cascade an OpenCom 131 with another communications system Variants of PBX Cascading You can combine two PBXs in order to increase the number of terminals that can be connected A master PBX a...

Page 155: ...an OpenCom 130 connect the LAN2 port of the master system s add on module with a LAN2 port of the slave system s add on module In the case of an OpenCom 150 connect the LAN1 port of the master system...

Page 156: ...s as described above 6 Power on the two PBXs The order in which you do this does not matter 7 In the Telephony Ports Slots dialogue of the master system s Configurator click on Slave Select the slave...

Page 157: ...of the Upn ports of the slave system The COM actor sensor and LAN ports of the slave system cannot be used The LAN ports on the add on module of slave system can be used without restriction The two co...

Page 158: ...The disadvantage of this alternative is that you have to administer a separate configuration on each OpenCom 100 PBX Cascading In the case of PBX cascading the master system administers the overall c...

Page 159: ...orresponding help topics in the OpenCom 100 online help You can use ISDN point to point connections Q SIG or DSS1 protocol or IP connec tions Q SIG IP or SIP tie line protocol for TK system networking...

Page 160: ...nology Protocol Q SIG or DSS1 The Q SIG protocol designed for ISDN point to point connections is the preferable choice as the transmission protocol alternatively the DSS1 protocol designed for ISDN di...

Page 161: ...seized On S0 lines this setting is determined by L3 master for both B channels L1 Clock To enable PBXs in the ISDN network to communicate with each other they must be clock aligned The L1 protocol ma...

Page 162: ...lable for an point to point connection between two PBXs depending on the distance between them Direct Connection This type of ISDN point to point connection joins the two systems directly to each othe...

Page 163: ...he range to up to 50 km Normally the L1 master is the trans mission system for the two connected PBXs For the protocol layers L2 and L3 one PBX is normally the protocol master and the other PBX is the...

Page 164: ...net connection at two or more sites you can also network the PBX systems via a network connection There are two different protocols available for networking TC systems via network connections Q SIG IP...

Page 165: ...using IP connections with Q SIG IP The number of simultaneous conversations possible will depend on the capacity of the network or internet connection and the compression method used A multiple S2M po...

Page 166: ...d using a connection with NAT For a Q SIG IP connection a branch connection or another VPN connection is required Connection via SIP tie line The OpenCom 100 communications system supports connections...

Page 167: ...new bundle and select Access Type System access Select SIP Tie Line under Protocol Configure the IP address of the other system the port number to be used the same port number at both end points the...

Page 168: ...gned to the C bundle One S0 point to point connection to PBX 3 which is assigned to the E bundle Note A line or a bundle cannot be seized directly It is always performed indirectly via a route Routes...

Page 169: ...he bundle and the criteria business or private call booking numbers for evaluating call data Numbering A user can seize a particular route by pre dialling a specific code digit With this open numberin...

Page 170: ...play the connection status of the lines at any time in the Configurator menu System Info Telephony Trunks You should check this in particular after making changes to a configuration to see whether all...

Page 171: ...reseized Owing to their hardware properties not all S0 ports of the OpenCom 100 can be used for PBX networking without restrictions Depending on the type of system some ports can only operate in the L...

Page 172: ...the international format due to synchronisation with a mobile telephone When importing or comparing directory data when directory entries are in the international format When networking communications...

Page 173: ...area code into the Area code field for the bundle The prefixed zero is not necessary Confirm with the Apply button 4 Call up the Telephony Trunks Route page Check whether the Type setting for the use...

Page 174: ...l number Direct Dialling DDI 4666 Sales Support Code for the External trunk route 0 Number dialled Number actually used 0003311234567 foreign country Paris 003311234567 The code for the route is not t...

Page 175: ...Differentiating between external and internal call numbers can only be done using the E 164 conversion Number Handling with E 164 and Lists Black List White List etc The combination of E 164 numbering...

Page 176: ...orwarding Name Description Call forwarding immediately CFU Immediate and unconditional call forwarding Call forwarding on busy CFB Call is forwarded only if user is busy Call forwarding after time CFN...

Page 177: ...can have either the last call forwarding user default displayed or the first call forwarding user in a chain displayed The Via call number is however only displayed when the call number display is ac...

Page 178: ...all signalling is continued Note The call forwarding history cannot be transmitted via Q SIG connections Chain de tection is also deactivated when forwarding via the voice portal programme OpenAt tend...

Page 179: ...all forwarding For this you need to activate the Call forwarding of members possible option for the desired hunt group on the Telephony Groups Hunt Groups page The call for warding history is forwarde...

Page 180: ...call is originally initiated by an external user this user s external call number can be transmitted using the CLIP no screening feature If CLIP no screening is not available the external call number...

Page 181: ...from the Type picklist when configuring a key on the system phone Select the BLF entry from the Type picklist when on a SIP system phone In contrast to previous versions of the system software the ty...

Page 182: ...ne supported for PBX system networking The device busy busy key function requires device ID transmission This is not supported by PBX system networking PIN Code Telephony The users in a company normal...

Page 183: ...an also use the Standard user group or the External trunk standard route for the PIN Code Telephony feature If you configure a special route you must also enter a seizure code for this route Telephony...

Page 184: ...eive a charge notification at the end of the call A typical application is the guest telephone in a hotel the concierge on duty activates external dialling for a guest when desired When the call is fi...

Page 185: ...ternal call You fulfil this wish with the following steps 1 Call the main menu on your system terminal Select the 6 Connections 6 Switch auth option Enter the internal call number of the terminal wher...

Page 186: ...e office call number administered on the OpenCom 100 communications system is displayed which can be used to reach the system telephone as well It is possible to take an ongoing call from the mobile t...

Page 187: ...DTMF sequence there is an audible internal dial tone on the mobile tele phone The internal call number is now considered busy The mobile telephone user can now dial any internal or external call numbe...

Page 188: ...m a mobile telephone Intern External Mobile phone User Peters 49 170 45512345 System phone User Peters 49 30 9999 1234 Internal party User Miller 49 30 9999 5678 Communications system 49 30 9999 xxxx...

Page 189: ...a mobile telephone Internal External Mobile phone User Peters 49 170 45512345 System telephone User Peters 49 30 9999 1234 External party 41 1 7766554 Communications system 49 30 9999 xxxx ISDN syste...

Page 190: ...ult the licence confirmation you received Documentation The following sections provide information on configuring the Fixed Mobile Conver gence FMC feature and on configuring FMC telephones During con...

Page 191: ...stra Mobile Client entry has a green checkmark next to it indicating there is a valid licence Oth erwise you have to authorise the feature first 2 Call the Telephony Devices FMC Phones menu page Click...

Page 192: ...mobile telephone If you use the E 164 dialing feature you have to enter the international area code prefix in the Mobile Phone No field Note Mobile telephone calls using the CLIP no screening feature...

Page 193: ...odels by the manufacturers LG Nokia RIM and Samsung are supported Please contact your retailer if you have questions or if you desire further information on the supported devices You manage the instal...

Page 194: ...ne required for the DTMF login procedure PIN User PIN for the DTMF login procedure this corresponds to the user PIN of the user which is assigned to the FMC telephone PBX dialling in no Extension numb...

Page 195: ...indirectly download via WLAN or Bluetooth Please refer to the user guide of the mobile telephone for more detail on down loading installation of software and managing software packages 5 Start the Aa...

Page 196: ...penCom 100 communications system user guide Note When you have configured the Aastra Mobile Client software for the DTMF log in procedure see page 192 and the FMC telephone user changes his her PIN yo...

Page 197: ...telephones Depending on the terminal different numbers of call keys are available Number of available call keys Telephone Number of keys Aastra 6771 OpenPhone 71 One key with a display five keys with...

Page 198: ...for example to configure call diversion to another telephone Calls made via a team key are signalled to all terminals with a trunk key that has been programmed with the same number For example the tea...

Page 199: ...s of the individual users The enquiry station sees the status of the users and can put calls through by simply pressing the key see Busy Keys starting on page 179 Team Configuration You can create tea...

Page 200: ...umber for answering as well as making calls Each can act as a substitute for the other The secretary s terminal also has the executive s call number configured as a direct call number DK 10 executive...

Page 201: ...ustically on the secretary s telephone The secretary can also activate a substitute function Calls for call number 11 are then signalled acousti cally on the executive s telephone and indicated by an...

Page 202: ...here is an example of a team configuration within a department in which calls are to be managed quickly e g support department Each team member has one Aastra 6773 OpenPhone 73 system telephone with a...

Page 203: ...busy e g TrK 11 Johnson the trunk keys on the other team telephones will indicate this Call Signalling In this example calls via all trunk keys are signalled acoustically Example unified team Toggle T...

Page 204: ...tion here is that most calls will go to the respective first call numbers and team members can thus help each other out by answering one another s calls On each telephone it is possible to toggle betw...

Page 205: ...nsfer and Conference in the Aastra 6771 6773 6775 OpenPhone 7x user guide Line Busy Indication If a line is busy e g TrK 10 on Miller s telephone the appropriate team key will indicate this e g TK 10...

Page 206: ...hone separate queues are used for each number On the Aastra 6775 OpenPhone 75 or OpenPhone 65 system telephone additional calls are signalled by a brief tone in the loudspeaker and in the display If c...

Page 207: ...they will hear a central welcoming text for example Here is company XYZ You will be immediately connected The function Announcer at busy can be set in the Telephony Call Distribution Incoming or Telep...

Page 208: ...el queues If a call from one of the queues is answered it is removed from all other parallel queues Examples of Use Note In the following examples it is assumed that a Upn interface card has been inst...

Page 209: ...y on the Aastra 6775 OpenPhone 75 which activates deactivates a call forwarding immediately to the telephone number of the mobile Aastra 610d 620d 630d in the menu Call diversion Divert phone Immediat...

Page 210: ...all incoming calls to the number of the hunt group In the Configurator create a new group called Operators under User Manager User groups Activate the Call queue and Call waiting protection authorisat...

Page 211: ...eature key In contrast to Example 1 further calls do not have to be processed after the sign off as the calls are also registered in the queues of the other signed on enquiry stations Note When the la...

Page 212: ...t is possible to configure the OpenCom 100 for each company and define the extent to which the features of the system may be used In brief the features of the multi company variant are as follows Up t...

Page 213: ...must be uniquely assigned to the companies see Assigning a Bundle SIP Trunk starting on page 213 5 In the case of outgoing external calls the lines via which the members of a company can make a call m...

Page 214: ...configuration is changed to the default company The name of the default company can be changed but the default company itself cannot be deleted Assigning Users For each user you must define the compa...

Page 215: ...stem access can be as signed to the internal company call numbers via the Telephony Call Distribution Incoming DDI menu For outgoing external calls which users set up via the lines of their company s...

Page 216: ...mpany variant are available in the multi company variant These features can be used to the same extent and can be used in exactly the same way The following section describes the features additionally...

Page 217: ...the Configurator in the Phone Book menu The number of entries in a company telephone book is unrestricted The OpenCom 100 can manage up to 2 000 entries in all telephone books in the central personal...

Page 218: ...ctions for various options that are available are given below PC Offline Configuration The offline configurator is a reduced system software With the offline configurator it is possible to create syst...

Page 219: ...s later to be transferred is queried when starting the offline configurator You will recognise this by the caution symbol in the left symbol bar Click on this symbol Enter the serial number into the i...

Page 220: ...sk bar Installing the Browser 1 Call up the start mask from the product CD see Configuring the PC Software on page 216 2 Select Software Install Browser for OpenCTI 50 or Software Install Browser for...

Page 221: ...on Change 2 Enter the Time zone for which the time of the OpenCom 100 applies and whether summer time is allowed for Confirm this with Apply Configuring SNTP For various operating systems you can use...

Page 222: ...rovides an effective and universal connection option for Computer Telephony Integration CTI applications for example CTI functions for corded and cordless system terminals as well as SIP terminals Dis...

Page 223: ...the Configurator You can also develop your own CTI applications or adapt existing CTI applications for the CSTA interface To do so you need the CD ROM the developer documentation library files and sa...

Page 224: ...on as the user for whom you want to configure the TAPI connection 1 In the Start menu select Settings Control Panel Select the Printers and other Hardware with Vista Windows 7 Hardware and Sound categ...

Page 225: ...stem32 Vista folder is possible also 2 In the Tools menu select the item Connect using to select the system terminal that is to use the CTI application Under Windows XP you select the item Options fro...

Page 226: ...ht Directory Access Protocol When configuring an LDAP enabled programme specify the IP address of the OpenCom 100 as the address of the LDAP server LDAP with Outlook Express Windows Mail You can confi...

Page 227: ...s without a password or a LDAP directory access with user name and password Note SSL encryption of LDAP communication is not supported You can configure a separate LDAP directory access for each compa...

Page 228: ...individual user groups To do so deactivate the Use LDAP option in the web configurator on the User Manager User groups page under the Phone book header After configuration the information queried via...

Page 229: ...e g 49 030 1234 Then all char acters are deleted that are not numbers or plus signs If the resulting call number is in the E 123 format the initial plus sign is replaced with 00 In addition the seizur...

Page 230: ...ces Querying one or multiple LDAP servers and file sources in the CSV and LDIF formats Rule based call number conversion separate configurable rules for the call numbers to name search and for convers...

Page 231: ...eactivate all components except for the SNMP Agent component 4 As you continue with the installation assistant the IP address step is now dis played Enter the IP address of the OpenCom 100 communicati...

Page 232: ...Enter the IP address of the SNMP Manager into the SNMP Manager input field 4 Confirm with Apply The IP address of the SNMP Manager is made available to the SNMP Agent in a config uration file via the...

Page 233: ...Please note Repairs to the OpenCom 100 should only be carried out by qual ified personnel The following LEDs indicate that the OpenCom 100 is ready for operation Position of LEDs on the OpenCom 130 P...

Page 234: ...er device into the mains socket to check whether there is any voltage The mains plug is connected the mains socket is supplying output but the OpenCom 100 still does not function DANGER This device co...

Page 235: ...figuration of System Multi terminal access OK Port is connected to the NTBA Faultless Cabling Terminating resistors properly configured Check the status of the trunks In the Configurator open the Syst...

Page 236: ...telephones You have connected the ISDN telephone to an external S0 port RJ 45 socket These ports are intended for connection to the NTBA only Connect the telephone to an internal S0 port pressure ter...

Page 237: ...it not possible to answer calls from another communications system via the missed calls list You get a call e g via a direct Q SIG connection Which line seizure codes you will need to dial for the cal...

Page 238: ...have not registered this DECT device Configure a port in the Configurator and start the enrolment procedure Telephony Devices DECT Phones menu Is it possible to increase the time for the enrolment pr...

Page 239: ...254 How can I determine the IP address of the OpenCom 100 To find out what the IP address is enter the code number 182 on one of the connected system telephones The code number procedure 183 also disp...

Page 240: ...this Plus it is not possible to establish incoming Internet connections with the PCs directly owing to the network address translation process It is possible to redirect incoming connections in the C...

Page 241: ...asic module and power supply unit 1 9 kg Add on module and power supply unit 1 0 kg S0 ports Euro ISDN external S0 external for basic access DSS1 protocol Basic module 1 x Add on module Euro ISDN swit...

Page 242: ...x S0 and 6 x Upn Supply voltage 40 V 10 Supply power 2 VA per Upn bus Range 500 m a b port for analogue terminals with pulse or DTMF dialling flash duration of 60 to 310 ms Basic module 4 x Add on mo...

Page 243: ...230 V 50 Hz Rated power Main module 25 VA Safety class 2 Permissible temperatures stationary weatherproofed 5 C to 40 C Dimensions W x H x D 396 x 390 x 100 mm Weight system only 1 9 kg S0 ports Euro...

Page 244: ...lse or DTMF dialling flash duration of 60 to 310 ms Main module 8 x Supply voltage 40 V 10 Supply power 1 2 VA Feed current 25 mA Range 1 000 m V 24 port COM for connection of a PC 1 x optional Range...

Page 245: ...binet Height 3 U Depth approx 340 mm Weight system only Wall version 3 2 kg Rack version 7 8 kg S0 ports Euro ISDN switchable S0 external S0 internal for basic access DSS1 proto col or for ISDN termin...

Page 246: ...sh duration of 60 to 310 ms Possible interface cards 4 x a b 8 x a b 2 x S0 and 6 x a b Supply voltage 40 V 10 Supply power 1 2 VA Feed current 25 mA Range 1 000 m V 24 port COM for connection of a PC...

Page 247: ...be disposed of and the amount of hazardous substances from electrical and electronic equipment in waste The product that you have purchased was developed in line with the current state of the art in a...

Page 248: ...5 CompactFlash 42 43 44 Configuration 79 Initial configuration 79 Loading software updates 89 Preconfiguration 85 Preparation 82 Remote configuration 86 Resetting the system data 90 Saving and loading...

Page 249: ...hone 182 H Hardware 232 Hardware basic setting switch 90 Headset 70 Hunt Groups Call Forwarding 177 I Installation 29 128 Mounting location 31 Ports 42 Scope of delivery 29 Wall mounting 32 Intercom s...

Page 250: ...ignment 55 S0 ports 53 S0 terminating resistor 53 Upn ports 54 Ports Actor sensor 42 43 44 Analogue 42 43 Doorstation equipment 42 43 44 LAN 63 LAN basic module 34 42 43 44 LAN1 34 LAN2 153 PCM 44 Pos...

Page 251: ...ntroduction 195 Team key 196 Telephony 233 basic settings 17 Terminating resistor 53 TFTP server 128 Three member team 199 Time zone 219 Toggle team 201 TOS byte 114 Transparent codecs 116 Troubleshoo...

Page 252: ...Notes 250 Notes...

Page 253: ...Notes 251 Notes...

Page 254: ...Notes 252 Notes...

Page 255: ......

Search results

Summary of Contents for OpenCom 100 series

Reviews:

Related manuals for OpenCom 100 series

Brands by name

Popular brands

Aastra OpenCom 100 series, Mounting And Commissioning User Manual

Search results

Summary of Contents for OpenCom 100 series

Reviews:

Related manuals for OpenCom 100 series

Brands by name

Popular brands