Clearspan® Product Overview R19
Aastra – 2740-007
2014 Clearspan® is a Registered Trademark of Aastra Technologies Ltd.
Page 72 of 93
There are multiple contact directories that are available to the user, and these may include:
Directory Name
Contents
Comments
Favorites
This consists of the contacts
whose phone status the user is
currently monitoring. The list of
contacts to monitor must be
configured for the users or by them
directly on the web portal.
Monitoring is limited to 200
static contacts enterprise-
wide.
Group/Enterprise This consists of all contacts in the
user
’s Clearspan group or
enterprise directory. This is the
same directory that can be
accessed through the web portal.
However, if the enterprise
administrator has restricted the
access to the enterprise directory,
the user can only see the contacts
in their group.
Users can dynamically
monitor contacts in their
Group/Enterprise directory.
The maximum number of
contacts they can dynamically
monitor is configured by their
administrator and cannot
exceed 100.
Group/Enterprise
Common
This consists of all contacts in the
user
’s group/enterprise's common
phone list configured by their
administrator on Clearspan.
The directory may be empty if
the administrator has not
configured any contacts.
Personal
This consists of all contacts in the
user
’s personal directory on the
Clearspan web portal.
Speed Dial
This consists of all speed dial
codes configured for or by the
users for their Speed Dial services.
Users will need to have
Speed Dial 8 and/or Speed
Dial 100 services assigned.
Instant Message
This consists of the IM&P users
that the user is subscribed to.
Users will need to have the
Integrated IM&P or Third-
Party IM&P service assigned.
Queues
This consists of the call centers
and associated DNIS numbers that
users are staffing as an agent or
supervising. It allows the user to
transfer calls into queues quickly.
Users will need to have Call
Center service assigned.
LDAP
(search only)
This consists of all users found in
the configured LDAP directory.
Receptionist provides the user with
search access to LDAP and
results are displayed in the
Search
tab.
The directory needs to be
configured by the system
administrator. Otherwise, it is
not visible. Users also need
to have the LDAP Integration
service assigned.
