Clearspan® Product Overview R19
Aastra – 2740-007
2014 Clearspan® is a Registered Trademark of Aastra Technologies Ltd.
Page 71 of 93
Hoteling
– Allows multiple part-time operators to share a single log-in sequence when
they change shifts.
Low Traffic
– Single receptionist answering one or more dedicated main line numbers.
High Traffic
– More than one attendant console managing multiple dedicated main line
numbers.
Network Attendant Console
– Geographically dispersed operators supporting each
other in an enterprise configuration.
Multi-tenanted Offices
– One or more operator answering calls on behalf of different
organizations.
Optional Voice Mail Transfer
– Operator has the added ability to transfer calls to voice
mail for contacts in a group/enterprise that are busy or unavailable.
Figure 44. Clearspan Receptionist Console.
The Clearspan Receptionist Console interface contains the following main work areas:
Logo pane
–
The
Logo
pane displays links to other pages or functions of Receptionist and
provides information about the logged user. It also displays error, warning, and information
messages to the user.
Call Console
– This is where users view and manage their current calls.
Queued Calls pane
– This is where users manage queued calls. Users will need to have the
Clearspan Supervisor service assigned to have access to this feature.
Contacts pane
– This pane contains the user’s contact directories, which are used to make
calls to contacts and monitor selected contacts.
Settings pages
–
Users use the
Settings
pages, accessed via the Settings link, to configure
various aspects of Receptionist.
Call History dialog box
–
Users use the
Call History
dialog box to view and return their past
calls.
Chat windows
–
Users use a
Chat
window to chat with Instant Messaging and Presence
(IM&P) contacts.
