Clearspan® Product Overview R19
Aastra – 2740-007
2014 Clearspan® is a Registered Trademark of Aastra Technologies Ltd.
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Accurate delivery of messages via a one-step process when people are unavailable.
The Clearspan Receptionist can be used under a number of different operational
scenarios. These scenarios include:
o
After Hours
– Allows operators to automate switching from day to night mode.
o
Call Center Queue
– Allows operators to monitor and control calls in a Call Center
queue, and to manage their availability status.
o
Hoteling
– Allows multiple part-time operators to share a single log-in sequence when
they change shifts.
o
Low Traffic
– Allows single receptionist answering one or more dedicated main line
numbers.
o
High Traffic
– Allows more than one attendant console managing multiple dedicated
main line numbers.
o
Network Attendant Console
– Allows geographically dispersed operators to support
each other in an enterprise configuration.
o
Multi-tenanted Offices
– Allows one or more operator to answer calls on behalf of
different organizations.
o
Optional Voice Mail Transfer
– Allows operator to transfer calls to voice mail for
contacts in a group/enterprise that are busy or unavailable.
Figure 28. Clearspan Receptionist Main Window.
3.4.4
Clearspan Call Center
The Clearspan Call Center application provides an intuitive, thin-client graphical interface for
managing calls and queues in a Call Center. It has two modes of operation: one for Call Center
agents, and one for Call Center supervisors. The mode is determined when a user logs in
according to the license the user has been granted on the Clearspan Application Server.
