Aastra 9000i Series, Administrator'S Manual

Page: 714 / 1043

41-001343-01 Rev 02, Release 3.2.2 9-17
Generating and Sending Support Information from the IP Phone UI
Use the following procedure to generate and send Support Information files to the server.
IP Phone UI
Step Action
For 5-Line Phones:
1 Press on the phone to enter the Options List.
2 Select Phone Status .
3 Select Upload System Info and press <Select>. The phone immediately generates the applicable
Support Information files (server.cfg, local. cfg, and/or crash.cfg) and sends the files to the
pre-defined server. The message “
Files Sent
” displays.
For 3-Line Phones:
1 Press on the phone to enter the Options List.
2 Select Phone Status .
3 Select Upload System Info and press <Enter>. The phone immediately generates the applicable
Support Information files (server.cfg, local. cfg, and/or crash.cfg) and sends the files to the
pre-defined server. The message “
Files Sent
” displays.
- Select
Done -
Options List
1. Call Forward
2. Preferences
3. Phone Status
4. User Password
Done -
- Select
Phone Status
1. IP&MAC Address
2. LAN Port
3. PC Port
4. Firmware Info
5. Error Messages
6. Upload System Info
Done -
- Upload
Upload System Info
Done -
Files Sent
Phone Status
3
Enter Cancel
Upload System Info
6
Enter Cancel
Upload System Info
Enter Cancel
Files Sent
Next