User Manual CLASSIC 514
August 2023
File: User Manual_CLASSIC 514_rev5.docx
47
10
Customer service
10.1 Warranty Information
A.R.C. Laser GmbH grants you a two-year guarantee. Parts that have a defect will be
replaced free of charge within two years. All add-on and purchased parts are exempt
from this guarantee. Our guarantee extends to the repair or replacement of defective
parts. However, we reserve the right to renew entire assemblies and adapt them to
technical progress.
Repairs by third parties or changes to the device will void the warranty. The use of other
parts that have not been accepted with the device or obtained from other suppliers will
also void the warranty. The attachment of parts or assemblies or other changes to the
device requires the express written confirmation by A.R.C. Laser GmbH.
10.2 Warranty, Shipment, Packing
A warranty claim for defective parts, malfunction or damage to the housing of the device
must be submitted to A.R.C. Laser GmbH within 24 hours. Parts that are returned during
the warranty period (at the express request of A.R.C. Laser GmbH) must be confirmed in
writing by A.R.C. Laser GmbH. Detailed packaging instructions and information on how
to return the device are provided by A.R.C. Laser GmbH. The return must be insured
and paid for by shipper. The insurance and transportation costs are not covered by
A.R.C. Laser GmbH. The choice of the return is made by the A.R.C. Laser GmbH
communicated to the customer. Changes and amendments in the carrier or the shipping
method can lead to delays in transport and processing. All components to be changed
under the warranty claim are manufactured by A.R.C. Laser GmbH renewed free of
charge within the guarantee period. We reserve the right to make changes to the design
of the device - if it appears necessary - to increase the safety or the functionality of the
device. The responsibility for the design as well as for changes in the device lie solely
with A.R.C. Laser GmbH. Changes will be communicated to the customer and
accordingly carried out at A.R.C. Laser GmbH.
10.3 Sales and Service Informations
For sales and service information, please contact A.R.C. Laser GmbH or our local
distributor.
