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8. Warranty Information
8.1. Thirty (30) Day Customer Satisfaction Guarantee
If, for any reason, you are disappointed with this product, please contact your
supplier. If you are not completely satisfied, you will be granted a full refund
once the product is returned undamaged. Unfortunately, shipping costs cannot
be refunded.
8.2. One (1) Year Product Warranty
5DT warrants to the original purchaser of the 5DT Data Glove 14 Ultra Wireless
Kit that it will be free of defects in materials and workmanship for a period of
one year from the original date of purchase. During the warranty period, 5DT
will repair or replace (with a reconditioned unit) components that are defective.
8.3. Exclusions
The above warranty is provided for private use only and shall not apply to any
commercial use of the product, including (but not limited to):
•
Location based entertainment (LBE) applications
•
Trade show demonstrations
This warranty shall not apply to defects resulting from the following:
•
Misuse
•
Improper or inadequate maintenance
•
Unauthorized
modification
8.4. Warranty Claim Instructions
Please use the following procedure if you require warranty service:
1. Contact your supplier to determine if you need to return the product. If
your supplier is unable to determine this, contact 5DT directly. Do not
return a product to your supplier or to 5DT
without first contacting them
.
2. Your supplier (or 5DT) will issue you with a Return Material Authorization
(RMA) number. Do not return a product to your supplier or to 5DT without
an RMA number.
3. Pack the items to be returned securely using the original packaging
material (if possible).
4. Please enclose the following:
•
Your original sales bill
•
Name, address, contact telephone/fax numbers
•
address
•
Reason for returning the item
•
RMA
number