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9.
Support, Warranty and Repair Service
9.1
Support
If you have questions about the software, please consult the manual and Help menu in
the software. If you are experiencing issues with your software, please check the list of
common issues provided below prior to contacting a dealer. It could be simply a
question of a minor issue that can be fixed quickly. However, if you’re still experiencing
problems after following the recommendations in this section, then please contact the
dealer where you bought the equipment.
Operating Issues Checklist
Issue
Recommendation
There’s a memory full error message that
pops up when the software is open.
Clear some space on the C Drive
The status in the Live view window is
“Disconnected”.
Check that you have external power
to the Heron and that the USB cable is
connected to a USB 3 Port.
Scanning is very slow.
Check that the Laptop is connected to an
external power source.
The corners are cut in the live view
window.
Check that the Tip is correctly mounted
and when rotating it is locking in place
with a click.
There is a red square in the scan window
Go back to a tooth that is scanned and
start from there again
No images appear when scanned but
everything else (e.g. live window image,
sounds, FPS) works fine.
The scanner might need to be
recalibrated. Please contact your local
dealer for support.
There are spots on the Live view window.
Check and clean the mirror of the tip.
Where can I get the Heron™ IOS software
and manuals?
Software and manuals can be
downloaded in the Support section of
the 3DISC website.
9.2
Standard Warranty
3DISC warrants its non-consumable hardware products to be free from defects in
materials and workmanship. The warranty covers the cost of parts and labor to repair
the product.
