3Com EtherLink 3C980C-TXM User Manual Download Page 89

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Installation Instructions

3 Insert the 3Com EtherLink Server CD in the CD-ROM

drive.

4 Start Windows Explorer.

5 Locate the Installs directory.

6 In the Installs directory, click the DMIAgent folder.

7 In the folder, double click 3ComDMI.exe.

8 Follow the prompts to install the software.

9 Restart the computer when prompted.

To verify successful installation, use a DMI-compatible
browser or a network management application that
supports DMI 2.0 or 2.0s to verify that the 3Com NIC is
present. See the

3Com DMI Agent User Guide

or contact

your system administrator for instructions.

Summary of Contents for EtherLink 3C980C-TXM

Page 1: ...ww 3com com http www 3com com productreg EtherLink Server 10 100 PCI NIC User Guide 3C980C TXM 10 100 PCI server network interface card with DynamicAccess technology Part No 09 1842 001 Published January 2000 ...

Page 2: ...vided with only such rights as are provided in 3Com s standard commercial license for the Software Technical data is provided with limited rights only as provided in DFAR 252 227 7015 Nov 1995 or FAR 52 227 14 June 1987 whichever is applicable You agree not to remove or deface any portion of any legend provided on any licensed program or documentation contained in or delivered to you in conjunctio...

Page 3: ... 16 2 INSTALLING AND CONNECTING THE NIC Safety Precautions 17 Installation Requirements 17 Preparing the NIC and the Computer 18 Installing and Connecting the NIC 20 Installing Software 23 Obtaining Installation Diskettes 23 Creating Diskettes in Windows 24 3 INSTALLING AND CONFIGURING IN WINDOWS Software Installation Requirements 25 Getting Help 25 Installing in Windows NT 25 Installing in Window...

Page 4: ... or Editing a VLAN 41 Displaying NIC Properties 41 Displaying Group Properties 41 Specifying Failover from Gigabit to 10 100 PCI 41 Troubleshooting a Load Balancing Configuration 42 Changing Windows 2000 Property Settings 43 Identifying Windows 2000 Miniport and LAN Connections 43 4 INSTALLING AND CONFIGURING IN NETWARE Software Installation Requirements 45 Netware Packet Receive Buffers 45 Slot N...

Page 5: ... timeout 63 Troubleshooting a Group Configuration 63 5 CONFIGURING THE NIC Configuration Settings 65 Configuration Methods 66 Configuring the NIC in Windows 67 Configuring the Managed PC Boot Agent MBA 68 Booting From the Network 69 Disabling the 3Com Logo 70 6 TROUBLESHOOTING THE NIC Interpreting the LEDs 71 Viewing the NIC LEDs in the Diagnostics Program 72 Accessing the 3Com Knowledgebase 72 Ac...

Page 6: ...indows System Tray 82 Enabling the Icon 82 Displaying Network Statistics 82 A INSTALLING A 3COM NIC WHILE INSTALLING THE NOS Windows Fresh Installation 83 Windows NT 83 Windows 2000 83 NetWare Fresh Installation 83 Requirements 83 Installation Instructions 84 B INSTALLING THE 3COM DMI AGENT Overview 87 System Requirements 88 Installation Instructions 88 C SPECIFICATIONS D TECHNICAL SUPPORT Online ...

Page 7: ...5 3ComFacts Automated Fax Service 95 Support from Your Network Supplier 95 Support from 3Com 95 Returning Products for Repair 97 INDEX 3COM CORPORATION LIMITED WARRANTY REGULATORY INFORMATION 3COM END USER SOFTWARE LICENSE AGREEMENT PRODUCT REGISTRATION ...

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Page 9: ...ability The NIC supports these features Advanced Server Features Improve network performance management and control Hot Plug NIC Installation Lets you add a new NIC or remove and replace a NIC without turning off power to the computer Remote Wake Up Lets you power on a computer remotely for after hours administration Integrated boot ROM with Managed PC Boot Agent MBA Software Adds management capab...

Page 10: ...g groups share the network load over resilient server links RSLs that keep traffic flowing even if a NIC in a group is temporarily disconnected VLANs IEEE 802 1Q multiple virtual LANs let you divide network segments into logical partitions that simplify configuration changes organize work groups efficiently help to control traffic and provide extra security Traffic prioritization IEEE 802 1p Q Ens...

Page 11: ...tus of the physical NICs in a virtual NIC group before and after failover Errors and actions are reported to the system console and to the system log file Error threshold values can be configured at any time Failover In addition to load balancing RSLs provide failover fault tolerance between a server and a switch if one NIC in a group fails the others assume the network load of the failed NIC The ...

Page 12: ... new clients log in Figure 2 Bidirectional Load Balancing Failover VLANs A VLAN is a group of location independent and topology independent devices that communicate as if they were on the same physical LAN Network devices on different LAN segments and of different media types can be members of the same VLAN Membership in a VLAN is determined by a VLAN tag that is transmitted with the Ethernet fram...

Page 13: ...municate only with member devices in the same VLAN If a device in VLAN 1 needs to communicate with devices in VLAN 2 the traffic must cross a router The DynamicAccess technology multiple VLAN capability supports IEEE 802 1Q VLAN tagging and works with any switch that complies with IEEE 802 1Q specifications See your Ethernet switch documentation for more information on IEEE 802 1Q VLANs Server Fea...

Page 14: ... Wake Up RWU connector to a 3 pin Remote Wake Up connector on the computer motherboard The following items are required to use Remote Wake Up Management application that supports Remote Wake Up BIOS that supports Remote Wake Up PCI 2 2 compliant bus or a 3 pin Remote Wake Up connector on the computer motherboard and a 5 volt standby power supply unit rated at a minimum of 375 milliamperes To use m...

Page 15: ...ll and configure a new computer that has never been connected to the network Upgrade software Configure or reconfigure multiple systems simultaneously Scan for viruses Back up hard drives and perform disaster recovery tasks For information on configuring the MBA to boot from the network see Configuring the Managed PC Boot Agent MBA on page 68 For detailed information on the MBA see the Managed PC ...

Page 16: ...red to continuously transmit a packet to an alert target management station If the management station fails to receive the regularly scheduled packet an alert can be triggered that signals a possible computer power loss or theft The NIC can also transmit a workgroup keep alive packet periodically while the computer is in a sleep state This packet prevents the computer s workstation address from be...

Page 17: ...ing shipment Do not touch the components or any metal parts on the NIC except for the backplate To avoid damaging the NIC or the computer reduce static electricity on your body by wearing an electrostatic discharge wrist strap attached to the chassis or by touching an unpainted metal part of the chassis before unplugging the computer and before handling the NIC CAUTION Install the NIC in a PCI slo...

Page 18: ...ows 2000 with the most recent Service Pack available from Microsoft technical support www microsoft com Novell NetWare version 4 2 or 5 0 with the most recent patches and updates available from Novell technical support www novell com SCO UnixWare 7 SCO OpenServer 5 Computer BIOS Latest version Contact the computer manufacturer to verify Remote Wake Up For requirements see Remote Wake Up on page 14...

Page 19: ...bus mastering PCI slot and remove its slot cover Save the screw if there is one Do not install the NIC in a shared PCI slot Avoid any PCI slot next to an ISA slot This is often a shared slot and does not support bus mastering If you do not know how to identify a PCI slot check the computer documentation or ask the system administrator If you are planning to install the Remote Wake Up cable choose ...

Page 20: ...e small bar code label on the component side of the NIC The next step is to install the NIC in the computer and connect it to the network Installing and Connecting the NIC Observe the safety precautions listed in Safety Precautions on page 17 Prepare the NIC and the computer as described in Preparing the NIC and the Computer on page 18 The following instructions apply to installing the NIC in most...

Page 21: ...Installing and Connecting the NIC 21 TX DATA ACT 10 100 L N K ...

Page 22: ... of the cable to the connector on the computer motherboard Refer to the computer documentation if you need help locating the connector 3 Replace the computer cover and plug in the power cord Do not turn on the power to the computer 4 Plug the RJ 45 connector on the twisted pair network cable into the RJ 45 port on the NIC backplate 5 Connect the other end of the network cable to an active network ...

Page 23: ...page 30 Installing and Configuring in NetWare on page 45 Obtaining Installation Diskettes If your computer does not have a CD ROM drive access a computer that has a CD ROM drive and use the Makedisk program to create installation diskettes from files on the 3Com EtherLink Server CD If you do not have access to a computer that has a CD ROM drive contact 3Com to order installation diskettes for the ...

Page 24: ...d associated text files The installation diskettes do not contain the user guide that is available on the 3Com EtherLink Server CD You need five diskettes labeled Disk 1 Disk 5 To create the installation diskettes 1 Turn on the power to the computer and start Windows 2 Insert the 3Com EtherLink Server CD in the CD ROM drive Locate the Makedisk program in the root directory 3 Double click the Maked...

Page 25: ...ee Installation Requirements on page 17 Getting Help To display the Help system during the software installation click Help on any 3Com window Installing in Windows NT Before you begin software installation Make sure that all installation requirements are met See Installation Requirements on page 17 Install the hardware See Installing and Connecting the NIC on page 20 Use the following procedure t...

Page 26: ...k Server 10 100 PCI is selected and click OK 11 When the Self Healing Driver SHD Configuration window appears you can configure NIC settings For each NIC to be configured a Select the NIC to be configured from the NICs Detected list box b Change the settings as desired Double click a parameter to change its value Table 1 describes the SHD parameters Default values are optimal for most networks 12 ...

Page 27: ...Com EtherLink Server CD from the CD ROM drive 16 Restart the computer When DynamicAccess server features are installed NICs bind to the DynamicAccess protocol and real protocols bind to the DynamicAccess Miniport Do not modify these bindings Table 1 SHD Parameters Windows Field Range of Values Defaults in Bold Description Self Check Level Off Basic Enhanced Basic level checking monitors Tx Rx erro...

Page 28: ...cent 50 Sampling Ratio establishes a rate of error accumulation Every second the error counters are diminished by the Sampling Ratio The larger the Sampling Ratio the more recent are the accumulated errors Error Tolerance Low Medium High Error Tolerance specifies threshold levels for Tx Rx errors An RSL failover or NIC reset occurs when the threshold is exceeded during the sampling period Low 5 of...

Page 29: ...install DynamicAccess software click Yes If you click No to the installation prompt you can install DynamicAccess server features later by running the Daserver_win2k program which is located in the Windows System 32 directory for example in win2k system32 8 When the DynamicAccess software installation is finished click OK 9 When the installation for the first NIC is finished click Finish The wizar...

Page 30: ...e procedure for your operating system Windows NT 1 Double click the My Computer icon then the Control Panel icon and then the Network icon 2 Select the Adapters tab 3 Make sure that the name of the NIC appears in the list of network adapters Windows 2000 1 Right click My Network Places and select Properties from the menu 2 Check connections in the Network and Dial up Connections window Updating So...

Page 31: ...g up the Adapters tab in the Network window select a NIC and click Properties For details on the SHD parameters see SHD Parameters Windows on page 27 Windows 2000 1 Turn on the power to the computer and start Windows 2 Insert the 3Com EtherLink Server CD in the CD ROM drive 3 Right click the My Network Places icon and select Properties from the menu 4 Right click a local area connection and select...

Page 32: ...HD Parameters Windows on page 27 Configuring Groups and VLANs DynamicAccess technology server features allow you to configure load balancing groups and virtual LANs VLANs The features are described in Advanced Server Features on page 10 The following DynamicAccess technology server features are available for NIC groups in Windows load balancing RSL failover multiple VLANs The examples in this sect...

Page 33: ...nce turn the spanning tree feature off at switches that are connected directly to the server If the spanning tree feature is turned on a failover may be delayed up to 30 seconds while the switch processes the spanning tree algorithm Plan the cable changes required to connect each primary NIC and all secondary NICs to the same network segment Observe the recommended support limit of four groups per...

Page 34: ...AN bound to the IPX SPX protocol must use a unique network number To avoid problems associated with blocked multicast streams configure end stations that support the IEEE 802 1p GARP Multicast Registration Protocol specification GMRP on separate switch segments from stations that do not support it Under Windows 2000 when VLANs are enabled the Windows 2000 802 1p Support property must be disabled f...

Page 35: ... Control Panel 3 Double click the DynamicAccess SW Server icon The DynamicAccess Resilient Server Link Load Balance VLAN Configuration window appears Click the appropriate tab to configure server features Windows 2000 Access DynamicAccess server features through the Windows 2000 Network and Dial up Connections window as follows 1 Log in to Windows 2000 with administrator privileges 2 Launch the Wi...

Page 36: ... only the Host ID bytes required for a dedicated IP address For example See Specifying a Dedicated IP Address for more information on the dedicated IP address To disable all load balancing Clear the Receive Load Balance Enabled and the Transmit Load Balance Enabled check boxes 5 Click OK The name of the new NIC group appears in the Load Balancing RSL Groups list box Adding NICs to a Group 1 Click ...

Page 37: ...twork ID and a Host ID and it must be unique not used elsewhere on the network For example You can specify the dedicated IP address in the Create Group or Group Properties dialog boxes You cannot specify the bytes for the Network ID they are fixed Specify the bytes for the Host ID for various classes of subnets as follows Byte 1 Byte 2 Byte 3 Byte 4 Class A Network ID Host ID 125 24 1 253 Class B ...

Page 38: ...f you create more than one VLAN assign a VLAN ID number to each VLAN as follows a Right click My Network Places and select Properties from the menu b In the next window right click a VLAN and select Properties from the menu Changing the Other Device s IP Address After you change the other device s address restart receive load balancing as follows 1 In the Load Balancing RSL window select the group...

Page 39: ...rk precedence You can turn traffic prioritization on or off independently for Each NIC that is not in a group and does not have VLANs Each group that does not have VLANs Each VLAN Each virtual NIC NIC group or VLAN shown in the Traffic Prioritization control panel Administration Set DynamicAccess control panel access set VLAN options enable efficient multicast control and enable the prioritizing o...

Page 40: ...ging the Primary NIC The first NIC added to an empty group is automatically designated the primary NIC NICs added subsequently are designated as secondary NICs Primary status is indicated by a P icon at the beginning of the NIC name When there are more than one NIC in a group you can change the primary NIC as follows 1 Click the Load Balance RSL tab 2 In the Load Balance RSL window select a second...

Page 41: ...ab 2 In the Load Balance RSL window select a group in the Load Balancing RSL Groups list box 3 Click Properties The Group Properties window appears showing the properties of the selected group Specifying Failover from Gigabit to 10 100 PCI You can specify failover from a 3Com Etherlink Server 1000 PCI NIC to a 3Com EtherLink Server 10 100 PCI NIC To ensure optimal performance this type of failover...

Page 42: ...in the Group Properties dialog box enter one to enable receive load balancing Receive load balancing stops functioning Cables may be disconnected or there may be other hardware problems Reconnect or change the cables Correct any other hardware problems Bidirectional load balancing is restored after this type of failure when applications create new connections and new clients log in Reconnecting ca...

Page 43: ...roll list to change the property value 8 Exit the Device Manager Identifying Windows 2000 Miniport and LAN Connections DynamicAccess miniport connections and NIC Local Area Connections are listed in the Network and Dial up Connections window If a group or VLAN is associated with a miniport the group name and VLAN name appear in the miniport icon name If a miniport is associated with an ungrouped N...

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Page 45: ...ring the installation of the network operating system see Installing a 3Com NIC While Installing the NOS on page 83 For a list of installation requirements see Installation Requirements on page 17 Netware Packet Receive Buffers Follow these guidelines for NetWare 4 2 and 5 0 The driver requires 200 packet receive buffers for each installed NIC You must increase the minimum and maximum packet recei...

Page 46: ...he server Now the slot number is a combination of the bus number bus type and the physical slot number The value of a slot number can be 10001 or larger Follow this procedure to obtain slot numbers for a multi NIC installation 1 Install only one 3Com EtherLink Server NIC 2 Follow the installation instructions in this chapter to load the 3Com EtherLink Server CD copy the driver and load the driver ...

Page 47: ... options 3 In the Driver Options screen select Configure network drivers 4 In the Additional Driver Actions screen select Select a driver The Select a Driver screen appears listing all previously saved drivers in the system If this is the first installation of the 3Com server NIC driver it does not appear in this list 5 Press Insert A system message for selecting a disk drive appears 6 Press F3 7 ...

Page 48: ... Enter the slot number of the NIC that you want to install For example 10001 See Changing NetWare Driver Configuration Parameters for instructions on changing other parameters in this screen Load the Driver 1 Select Save parameters and load driver The installation program loads the configured driver and then writes the appropriate LOAD and BIND commands to the AUTOEXEC NCF file The system assigns ...

Page 49: ...ver The following message appears 5 Press Enter The system copies the DynamicAccess technology server features software to the SYS volume Configure Groups 1 Press Esc to return to the Installation Options screen 2 From the Configuration Options screen select NCF files options create edit server startup files Product will be installed from A If you are installing from floppy insert the first disket...

Page 50: ...p add an LBRSL GROUP command to group the primary and secondary NICs together There can be only one LBRSL GROUP command per group and it must list the primary and all secondary NICs Place this command after the LAN driver LOAD commands or the SYS ETC INITSYS NCF command To specify a load balancing group with resilient server links use the LB option To specify a resilient server link group without ...

Page 51: ...the network complete the following procedure 1 Set up a NetWare client on a LAN supported by the server to be tested 2 Log in or map to the server If you cannot log in or map to the server the link is not functional load se load lbrsl Define primary NIC slot frame instances load 3c980 slot 10001 frame ethernet_802 2 name p1_802 2 load 3c980 slot 10001 frame ethernet_ii name p1_ii Define secondary ...

Page 52: ...logging disabled Determines which type of messages are displayed to the system console and the SYS SYSTEM SYS LOG ERR file Receive Checksumming Enabled Disabled NetWare 5 0 only Select Enabled to allow the NIC to perform checksum operations on incoming packets Transmit Checksumming Enabled Disabled NetWare 5 0 only Select Enabled to allow the NIC to perform checksum operations on outgoing packets ...

Page 53: ...guration Transmit Receive Error Threshold 1 64000 50 Appears when Configure SHD is selected Specifies threshold levels for Tx Rx errors A failure is reported when the threshold is exceeded during the sampling period Sampling Window Size 0 64000 packets 0 disabled 1024 Appears when Configure SHD is selected Specifies the number of Tx Rx packets to be sampled for late collisions receive overruns tra...

Page 54: ...g Message Level and press Enter 7 Select which messages to log from the pop up box and press Enter All messages are printed to the system console screen and to the SYS SYSTEM SYS LOG ERR file All messages are logged by default 8 Set receive checksumming This parameter applies only to NetWare 5 0 It must be disabled in NetWare 4 2 9 Set transmit checksumming This parameter applies only to NetWare 5...

Page 55: ...and exit If you are installing more than one NIC select Yes to set up another NIC Maintaining Groups DynamicAccess technology server features allow you to configure load balancing groups The load balancing features are described in Advanced Server Features on page 10 The following DynamicAccess technology server features are available for NIC groups in NetWare load balancing RSL failover The examp...

Page 56: ...a 3Com EtherLink Server NIC is allowed in one group per server Decide which NIC is to be the primary NIC in each group Decide whether groups are to perform load balancing Load balancing groups provide failover and share the network load Resilient server link groups provide failover but do not share the network load To use bidirectional load balancing you must assign a dedicated IP address for each...

Page 57: ...l NICs in the group to the same network load se load lbrsl Define primary NIC slot frame instances load 3c980 slot 10001 frame ethernet_802 2 name p1_802 2 load 3c980 slot 10001 frame ethernet_ii name p1_ii Define secondary NIC slot frame instances load 3c980 slot 10002 frame ethernet_802 2 name p2_802 2 load 3c980 slot 10002 frame ethernet_ii name p2_ii load 3c980 slot 10003 frame ethernet_802 2 ...

Page 58: ...here can be only one LBRSL GROUP command per group and it must list the primary and all secondary NICs Place this command after the LAN driver LOAD commands or the SYS ETC INITSYS NCF command To specify a load balancing group with resilient server links use the LB option To specify a resilient server link group without load balancing use the RSL option For the LBRSL GROUP command syntax see Server...

Page 59: ...oad 3c980 slot 10002 frame ethernet_ii name p2_ii load 3c980 slot 10003 frame ethernet_802 2 name p3_802 2 load 3c980 slot 10003 frame ethernet_ii name p3_ii Define Group 2 primary NIC slot frame instances load 3c980 slot 10004 frame ethernet_802 2 name p4_802 2 load 3c980 slot 10004 frame ethernet_ii name p4_ii Define Group 2 secondary NIC slot frame instances load 3c980 slot 10005 frame ethernet...

Page 60: ... is a dedicated IP address for the load balancing group pri_slot is the PCI slot number of the primary NIC sec_slot is the PCI slot number of a secondary NIC Example lbrsl group lb addr 192 1 1 100 10001 10002 lbrsl group rsl 10001 10002 Default None Syntax lbrsl display status pri_slot where pri_slot is the PCI slot number of the primary NIC in the group for which information is to be displayed I...

Page 61: ...displayed receive timeout This command sets the receive timeout individually for each group and displays a message for each loaded frame type Syntax lbrsl help Syntax lbrsl link timeout seconds where seconds is the time in seconds Example lbrsl link timeout 10 Default 5 Syntax lbrsl probe interval seconds where seconds is the interval in seconds Example lbrsl set probe interval 1 Default 1 second ...

Page 62: ...t layer LSL is not acknowledged A message is displayed for each loaded frame type ungroup This command deletes a group The LAN driver for the group must not be loaded The following message appears for all frame types that the NIC supports Cleaning up resources for group associated with Primary Slot xxxx Syntax lbrsl retry count number_of_retries where number_of_retries is any positive integer Exam...

Page 63: ...up configuration Syntax lbrsl wait timeout seconds where seconds is any positive integer Example lbrsl wait timeout 2 Default 1 To access a database of technical information that can help you diagnose and solve NIC installation configuration and upgrade problems go to http knowledgebase 3com com Table 4 Troubleshooting Groups In NetWare Symptom Tip More than one non 3Com server NIC has been detect...

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Page 65: ...er applications require extra CPU resources Normal Minimized CPU Utilization Maximized Network Performance Duplex Determines if the NIC transmits data across the network in both directions simultaneously full duplex or in one direction at a time half duplex Auto Select allows the NIC to automatically connect at the duplex mode of the connected hub or switch When you select this setting the Media T...

Page 66: ...10Mb s 100BASE TX 100Mb s Option Description Settings Defaults in Bold Method Description Requirements 3Com NIC Diagnostics program for Windows Configure the NIC locally using the 3Com NIC Diagnostics program for Windows 1 Make sure that the 3Com NIC diagnostics program is installed 2 Open the Windows Start menu 3 Select Programs and then 3Com NIC Utilities 4 Click 3Com NIC Doctor Windows NT 4 0 o...

Page 67: ...nformation about any topic on a screen click the question mark in the upper right corner of the screen move it over a topic and click once 4 If your computer has more than one NIC installed open the Network Interface Card NIC list box and select the NIC to be configured 5 Click the Configuration tab The Configuration screen appears 6 Under Network Parameter select the setting to be changed DMI 2 0...

Page 68: ...boot from the network For details on using configuring and troubleshooting the MBA boot ROM see the Managed PC Boot Agent User Guide located with the MBA software on the 3Com EtherLink Server CD The default NIC boot ROM setting is Disabled This setting must be enabled to boot from the network To enable or disable the NIC boot ROM setting 1 Make sure that the NIC is installed and is connected to th...

Page 69: ...ble computer to boot from the network using the MBA boot ROM BBS BIOS Compatible Computers 1 Make sure that the NIC boot ROM setting is Enabled See Configuring the Managed PC Boot Agent MBA on page 68 2 Set the MBA manually as the first boot device in the computer BIOS Refer to the computer documentation for instructions on accessing and configuring the BIOS 3 Reboot the computer The MBA attempts ...

Page 70: ...nd then 3Com NIC Utilities 4 Click 3Com NIC Doctor The 3Com NIC Diagnostics General screen appears 5 On the General screen clear the Show Bitmap on Startup check box 6 Exit the 3Com NIC Diagnostics program Non BBS BIOS Compatible Computers 1 Make sure that the NIC boot ROM setting is Enabled See Configuring the Managed PC Boot Agent MBA on page 68 2 Change the MBA default boot setting from Local t...

Page 71: ...State Meaning 10 LNK link On If drivers are installed the 10BASE T connection is active If drivers are not installed the NIC is receiving power Off Something is preventing the connection between the NIC and the hub or switch Blinking The cable polarity is reversed Try a different network cable or contact the system administrator 100 LNK link On If drivers are installed the 100BASE TX connection is...

Page 72: ... is receiving information Duplex indicates if the NIC is transmitting data across the network in half duplex mode half the LED lights or in full duplex mode the entire LED lights Accessing the 3Com Knowledgebase To access a database of technical information that can help you diagnose and solve NIC installation configuration and upgrade problems go to http knowledgebase 3com com Accessing the 3Com ...

Page 73: ...s Display common questions asked by customers and answered by 3Com support experts Knowledgebase topics Display NIC compatibility topics Troubleshooting the Network Connection If you encounter problems with using the NIC or connecting to the network check the table below for troubleshooting tips WARNING Before inserting or removing the NIC from the computer turn the computer power off and unplug t...

Page 74: ...n the previous 12 months contact the computer manufacturer to obtain the current version of the BIOS software Run the NIC diagnostic tests Run the NIC and Network Tests as described in Running NIC Diagnostics in Windows on page 79 If the tests fail replace the NIC with a known working NIC and run the tests again using the same configuration settings as those used on the failed NIC If the working N...

Page 75: ...ote Wake Up cable is plugged in to the RWU connector on the NIC and in to the appropriate connector on the computer motherboard Unplug and reinsert the cable if necessary c Replace the Remote Wake Up cable with a known functioning Remote Wake Up cable and perform the Remote Wake Up Test again 6 If the previous steps have failed install a known functioning Remote Wake Up NIC in the computer If Remo...

Page 76: ...e NIC from the computer If you are reinstalling the NIC software click Yes to restart the computer Windows 2000 The Windows 2000 system does not allow you to uninstall the network driver from the Network and Dial up Connections window To remove the network driver 1 Right click the My Computer icon then select Properties from the menu 2 Select the Hardware tab then click Device Manager 3 Double cli...

Page 77: ...From the list of drivers select 3C980 5 In the Additional Driver Actions screen select Deselect a selected driver and press Enter 6 Follow the prompts to remove the driver Removing Server Features Follow the steps for your operating system Windows NT To remove DynamicAccess technology server features 1 From the Start menu select Settings Control Panel 2 Double click the Network icon 3 In the Netwo...

Page 78: ...dow appears 4 Click the General tab 5 In the General window select DynamicAccess Protocol and click Uninstall NetWare To remove DynamicAccess technology server features 1 Enter this command at the prompt NetWare 4 2 load install NetWare 5 0 load nwconfig 2 In the Installation Options screen select Product options 3 In the Other Installation Actions screen select View Configure Remove installed pro...

Page 79: ... then 3Com NIC Utilities 4 Click 3Com NIC Doctor The 3Com NIC Diagnostics General screen appears Click Help to obtain general information about the function of a screen To obtain specific information about any topic on a screen click the question mark in the upper right corner of the screen move it over a topic and click once 5 Click the Diagnostics tab The Diagnostics screen appears To run NIC di...

Page 80: ...e hub or switch to which the NIC is connected is powered on Make sure that the cable complies with the proper length and rating specifications for the network 3 Click Close Running the NIC Test Run the NIC Test to check the physical components connectors and circuitry on the NIC 1 On the Diagnostics screen click Run NIC Test The NIC Test screen appears 2 Click Perform NIC Test While the test is ru...

Page 81: ...er automatically powers on after the number of seconds specified in the Seconds Until Wakeup entry box Remote Wake Up is functioning correctly If the computer does not power on Remote Wake Up is not functioning See Troubleshooting Remote Wake Up on page 74 for more help Viewing Network Statistics To view statistical information about the network 1 Make sure that the NIC the network driver and the ...

Page 82: ...m NIC Diagnostics program are installed 2 Open the Windows Start menu 3 Select Programs and then 3Com NIC Utilities 4 Click 3Com NIC Doctor The 3Com NIC Diagnostics General screen appears 5 On the General screen select the check box next to Show Icon in System Tray 6 Close the 3Com NIC Diagnostic program The NIC icon appears in the Windows system tray When you double click the icon the 3Com NIC Di...

Page 83: ...e Readme file in the WINNT directory on the 3Com EtherLink Server CD Windows 2000 During the Windows 2000 installation the Hardware Wizard detects installed NICs and installs drivers it finds for them from the Windows 2000 CD If you want to install the latest software from the 3Com EtherLink Server CD after you finish installing Windows 2000 restart the server and follow the instructions for Windo...

Page 84: ... In the Device Types screen Locate the Network Boards field and notice that there are no NICs listed From the Options menu select Modify 4 In the next screen select Network Boards and press Enter 5 Press Ins Add a Board 6 Press Ins Add Unlisted Driver 7 Remove the NetWare CD from the CD ROM drive 8 Insert the 3Com EtherLink Server CD in the CD ROM drive 9 Press F3 10 Enter the location of the driv...

Page 85: ... in the Protocols window The installed NICs are listed in this window Select each installed NIC and configure its protocols Proceed with the installation and reboot when you are prompted to do so 16 When the installation is finished edit the STARTUP NCF file Specify receive buffers for each installed NIC For more details on receive buffers see Software Installation Requirements on page 45 ...

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Page 87: ... Remote Wake Up events Workgroup keep alive packet Remote system alerts including heartbeat Each computer that contains an EtherLink NIC and the 3Com DMI Agent generates a Management Information Format MIF file that contains information about the computer and the NIC DMI applications use the information from the MIF to manage the computer and the NIC The content of the MIF is based on the capabili...

Page 88: ...on on the 3Com DMI Agent including a description of each MIF that is supported by the 3Com DMI Agent see the 3Com DMI Agent User Guide included with the 3Com DMI Agent software on the 3Com EtherLink Server CD Computer Requirements DMI Service Provider 2 0 or greater such as Smart Technologies Service Provider 2 0 NDIS 3 4 or 5 driver Windows NT 4 0 with Service Pack 3 or 4 Network Management Requi...

Page 89: ...ent folder 7 In the folder double click 3ComDMI exe 8 Follow the prompts to install the software 9 Restart the computer when prompted To verify successful installation use a DMI compatible browser or a network management application that supports DMI 2 0 or 2 0s to verify that the 3Com NIC is present See the 3Com DMI Agent User Guide or contact your system administrator for instructions ...

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Page 91: ... PC PCI 2 2 DMI 2 0 and 2 0s ACPI 1 0 Wired for Management 1 1a 2 0 Pre OS boot protocol support PXE BootP DHCP NCP RPL Hardware Bus interface PCI Local Bus Specification Revision 2 2 32 bit bus master PCI master Supports bus master scatter gather DMAs MAC level multicast filtering Dimensions Height 7 62 cm 3 00 in Length 12 07 cm 4 75 in Power requirement 5 V 5 650 mA maximum LEDs Indicate link p...

Page 92: ...to 158 F 0 to 70 C Storage temperature 22 to 194 F 30 to 90 C Operating humidity 10 to 90 noncondensing Storage humidity 10 to 90 noncondensing Altitude 984 ft to 9 840 ft 300 to 3 000 m Connector and Cabling Requirements Connector RJ 45 10BASE T cable Category 3 4 or 5 UTP 100BASE TX cable Category 5 UTP Compliance Cable quality distance and connector must comply with EIA TIA 568 Commercial Build...

Page 93: ... World Wide Web site 3Com FTP site 3Com Bulletin Board Service 3Com BBS 3ComFactsSM automated fax service World Wide Web Site Access the latest networking information on the 3Com Corporation World Web site by entering the URL into your Internet browser http www 3com com This service provides access to online support information such as technical documentation and software library as well as suppor...

Page 94: ... no parity and 1 stop bit Call the telephone number nearest you A user name and password are not needed with Web browser software such as Netscape Navigator and Internet Explorer Country Data Rate Telephone Number Australia Up to 14 400 bps 61 2 9955 2073 Brazil Up to 14 400 bps 55 11 5181 9666 France Up to 14 400 bps 33 1 6986 6954 Germany Up to 28 800 bps 4989 62732 188 Hong Kong Up to 14 400 bp...

Page 95: ...ified to provide a variety of services including network planning installation hardware maintenance application training and support services When you contact your network supplier for assistance have the following information ready Product model name part number and serial number A list of system hardware and software including revision levels Diagnostic error messages Details about recent config...

Page 96: ...hone Number Asia Pacific Rim Australia Hong Kong India Indonesia Japan Malaysia New Zealand Pakistan Philippines P R of China Singapore S Korea From anywhere in S Korea From Seoul Taiwan R O C Thailand 1 800 678 515 800 933 486 61 2 9937 5085 001 800 61 009 0031 61 6439 1800 801 777 0800 446 398 61 2 9937 5085 1235 61 266 2602 10800 61 00137 or 021 6350 1590 800 6161 463 82 2 3455 6455 00798 611 2...

Page 97: ...in Sweden Switzerland U K 06 607468 0800 71429 800 17309 0800 113153 0800 917959 0130 821502 00800 12813 1 800 553117 177 3103794 1678 79489 0800 0227788 800 11376 0800 3111206 05 05313416 0800 995014 900 983125 020 795482 0800 55 3072 0800 966197 Latin America Argentina Brazil Chile Colombia Mexico Peru Puerto Rico Venezuela AT T 800 666 5065 0800 13 3266 1230 020 0645 98012 2127 01 800 CARE 01 8...

Page 98: ...erlands Norway Poland Portugal South Africa Spain Sweden Switzerland U K 06 607468 0800 71429 800 17309 0800 113153 0800 917959 0130 821502 00800 12813 1800553117 177 3103794 1678 79489 0800 0227788 800 11376 00800 3111206 05 05313416 0800 995014 900 983125 020 795482 0800 55 3072 0800 966197 Latin America 1 408 326 2927 1 408 326 3355 U S A and Canada 1 800 527 8677 1 408 326 7120 Country Telepho...

Page 99: ...n the network verifying 81 82 adding NICs to a group NetWare 56 57 Windows 36 administration with DynamicAccess software 39 Alert Type 28 alerts remote system overview 16 requirements 16 altitude specifications 92 AUTOEXEC NCF file samples 51 57 59 B bidirectional load balancing 12 32 56 failure 12 BIOS 18 boot ROM MBA booting from network 69 default setting 66 enabling or disabling 68 overview 15...

Page 100: ...work management requirements 88 overview 15 87 diagnostics DOS 66 79 programs 3Com NIC Doctor 66 79 DOS Configuration and Diagnostics Program 66 tests running 79 disabling load balancing for a group Windows 40 diskettes creating 23 24 obtaining 23 display status command 60 displaying group properties Windows 41 NIC properties Windows 41 DMI 67 DMI Desktop Management Interface computer requirements...

Page 101: ...istration Protocol specification GMRP 34 GMRP 34 group command 59 groups 10 adding NICs to NetWare 56 Windows 36 adding NetWare 57 configuring during NetWare driver installation 49 displaying properties of Windows 41 removing NICs from Windows 40 Windows creating 36 disabling load balancing for 40 H half duplex 65 viewing 72 hardware installation 20 specifications 91 heartbeat packets remote syste...

Page 102: ...ndows 40 transmit 11 32 troubleshooting NetWare 63 troubleshooting Windows 42 Log Message Level 52 logo 3Com disabling 70 M MAC address 20 52 54 location on NIC 46 maintaining server features NetWare 55 Windows 32 Managed PC Boot Agent MBA software configuring 68 network booting 69 overview 15 Management Information Format MIF 87 MBA boot ROM 9 15 media type configuring 67 default setting 66 memor...

Page 103: ... online Knowledgebase 72 online technical services 93 operating humidity 92 operating temperature 92 P packet receive buffers NetWare 45 packets viewing 81 82 PCI master specifications 91 PCI slot identifying 19 power requirement 91 primary NIC 11 40 binding protocol NetWare 50 changing Windows 40 probe interval command 61 properties group displaying Windows 41 NIC displaying Windows 41 editing Wi...

Page 104: ... Windows 30 spanning tree 33 56 specifications cabling RJ 45 port 19 hardware 91 speed link viewing 82 SQE errors viewing 81 standards conformance specifications 91 statistics network viewing 81 storage humidity 92 storage temperature 92 support databases accessing 72 system requirements NetWare 45 83 Windows 25 83 T TCP IP configuration NetWare 53 Windows NT 27 technical support 3Com URL 93 bulle...

Page 105: ...dow defined 35 W wait tmo command 63 warranty 107 Windows adding NICs to a group 36 changing the primary NIC 40 creating a group 36 creating a VLAN 38 driver installation requirements 25 83 maintaining server features 32 SHD configuration parameters 27 system requirements 25 83 verifying driver installation 30 Windows 2000 802 1p Support property 33 changing property settings 43 driver installatio...

Page 106: ......

Page 107: ...pplicable 3Com published specifications Customer assumes responsibility for the selection of the appropriate applications program and associated reference materials 3Com makes no warranty or representation that its software products will meet Customer s requirements or work in combination with any hardware or applications software products provided by third parties that the operation of the softwa...

Page 108: ...e on arrival DOA and a replacement shall be provided by advance replacement The replacement product will normally be shipped not later than three 3 business days after 3Com s verification of the DOA product but may be delayed due to export or import procedures The shipment of advance replacement products is subject to local legal requirements and may not be available in all locations When an advan...

Page 109: ...to be excluded in their entirety they will be limited to the duration of the applicable written warranty This warranty gives you specific legal rights which may vary depending on local law GOVERNING LAW This Limited Warranty shall be governed by the laws of the State of California U S A excluding its conflicts of laws principles and excluding the United Nations Convention on Contracts for the Inte...

Page 110: ...ity that the to which this declaration relates is in conformity with the following standards or other normative documents ANSI C63 4 1992 Methods of Measurement Federal Communications Commission 47 CFR Part 15 subpart B 15 107 e Class B Conducted Limits 15 109 g Class B Radiated Emissions Limits Responsible Party 3Com Corporation 5400 Bayfront Plaza P O Box 58145 Santa Clara CA 95052 8145 408 326 ...

Page 111: ... 3Com s and its licensors proprietary rights and copyright notices in the same form as on the original You agree not to remove or deface any portion of any legend provided on any licensed program or documentation delivered to you under this Agreement ASSIGNMENT NO REVERSE ENGINEERING You may transfer the Software Documentation and the licenses granted herein to another party in the same country in...

Page 112: ...f liability applicable to the Software are as stated on the Limited Warranty Card or in the product manual whether in paper or electronic form accompanying the Software Such warranties and limitations of liability are incorporated herein in their entirety by this reference GOVERNING LAW This Agreement shall be governed by the laws of the State of California U S A excluding its conflicts of laws pr...

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