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display panel still appears to be locked,
disconnect the electrical power for your
telephone, and then plug it back in.
Callers cannot leave messages on my
voice mail.
Your mailbox may be full. Log in to your
voice mailbox and delete some messages.
When I dial 9 or 8 to access an outside
line, the display panel shows “All Ports
Busy.”
No outside lines are available. Try again in
a few minutes.
After I call another user in my
organization, I hear a tone but no
ringing.
The other user may have the Hands Free
feature enabled. Begin speaking after you
hear the tone. For details, see Using the
Hands Free Feature.
On my VCX Business Telephone, all
incoming internal calls come over my
speaker phone.
You have the Hands Free feature enabled.
For details, see Using the Hands Free
Feature.
My telephone is not forwarding my
incoming calls to my voice mailbox.
Verify that you have activated the
Forward
to Voice Mail
feature. For details, see
Forwarding Calls to Voice Mail.
On my VCX Business Telephone, I
added a One-Touch speed dial, but the
telephone does not dial that number.
Verify that you have correctly set up speed
dialing. For details, see Speed Dialing.
My telephone keeps ringing after I pick
up the handset.
Your
telephone
may
have
lost
connection to the system immediately
after a call came in. Remove the
Ethernet cord from the jack, then
re-insert it into the wall jack.
Wait a few seconds. If the telephone
continues to ring, disconnect the
electrical power for your telephone, and
then plug it back in.
The display panel shows “Wait for
NCP.”
Your telephone may be disconnected from
the system. Hang up your telephone and
wait a few seconds. Then pick up the
handset. If the message still appears on
your telephone display panel, contact your
administrator.
