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The Display Panel on the telephone displays the hunt groups you belong to and your
current status.
Use the up and down scroll buttons to navigate through the hunt group list. The first line
displays the name and number of the hunt group. The second line displays your current
status.
Press the
Change
soft button below the Display Panel to change your current login
status.
Press the
Cancel
soft button below the Display Panel to exit from the hunt group
display.
When you change your login status, the Display Panel shows HuntGroup Login
Enabled. If you are logged into multiple phones using the same telephone number, this
message appears on all telephone displays. While this message appears in the Display
Panel, press
F 972
to display the hunt group list.
You can also use the VCX User Interface to view the hunt groups you belong to and
your current login status for each group.
If a hunt group member has a remote phone, that remote telephone will not appear in
the VCX User Interface Hunt Group Membership list, but it does appear in the
administrator’s Hunt Group Membership list.
ACD Groups
Your administrator can establish formal and informal call centers so that incoming calls
can be directed to several telephones that have been associated into Automatic Call
Distribution (ACD) groups.
A call center is a general term that refers to any system that accepts incoming calls to a
site, ensures that those calls are sent to the proper destination within the site, and
manages database records on call activity and distribution. The call center can be used, for
example, as a help desk, a reservations counter, an information hotline, or a customer
service center
Incoming calls that arrive at your company can go either to:
Your extension and the call coverage point you have set up (see
Configuring a Call
Coverage Point).
An ACD group that follows the call coverage path assigned by an administrator for
that group.
An ACD group is a group of VCX telephone extensions that are configured under a
virtual extension. An incoming call to the virtual extension rings on the telephone of one
ACD group member. If that member’s telephone is in use, or if that member does not
answer the call, the system allocates the call to another member of the group until the
call is answered or is forwarded to the group call coverage point. For example, if there
are no available members of the ACD group, the call might be forwarded to a group
mailbox or to the receptionist. In addition, ACD group members can be in a distributed
environment across multiple sites in the Enterprise.
