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Configuring a Call Coverage Point
A call coverage point determines how the VCX system treats an unanswered call. A call
is considered unanswered for the following reasons:
The call rings and is not answered before the call coverage ring timeout value is
reached. The default timeout value is 20 seconds.
Note that any enabled Call Forward settings take precedence over Call Coverage
Point settings. Furthermore, the Call Forward - Ring No Answer feature also has a
ring timeout value. The default timeout value for this feature is 15 seconds. The Ring
No Answer timeout value has priority over the call coverage timeout value. If the Ring
No Answer timeout value is greater than the call coverage timeout value, the call
coverage timer is ignored so the call can be forwarded to the Call Forward
destination.
The call cannot be answered because the destination is busy or unreachable
(logged out or disconnected from the network).
The default call coverage point is voice mail. However, your administrator can specify a
different default for all subscribers by creating a Predefined rule, or you can set your
own call coverage point by creating a User rule. There are three possible call coverage
points:
Voice mail (the default)
The Call Forwarding Fall Back option can only be enabled when the call coverage is set
to the
Send to Voice Mai
l
option. The Call Forwarding Fall Back option must be disabled
if the Send to Number or No Coverage option is selected.
A telephone number (internal, external or auto attendant)
Call coverage can be set to an auto attendant by entering the auto attendant number
in the
Send to Number
box. If an auto attendant is configured, the Call Forwarding
Fall Back option must be disabled.
No coverage
If the
No Coverage
option is selected and a call is not answered, the caller will hear
a busy tone or an error message depending on the reason for the unanswered call.
If you enable Do Not Disturb on your phone, calls will automatically go to the call
coverage point, which may or may not be voice mail.
The call coverage point must be set through the VCX User Interface (or the
Administrator Interface). It cannot be set through the Telephone User Interface.
Assigning Access Button Functions Using the VCX User Interface
This section describes how to use the VCX User Interface to view, and possibly modify,
the VCX features associated with the Access buttons on your telephone.
When a VCX system is configured, your administrator assigns (maps) default functions
for the Access buttons on your telephone. Mapping a function to a button allows
one-touch access to that function. Speed dialing is one example of a one-touch
function.
