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9
3C
OM
3105
AND
1105
A
TTENDANT
C
ONSOLES
3Com Attendant Consoles and the NBX Complement Attendant
Software (CAS) application enable a receptionist to handle high call
volumes efficiently. Although receptionists are the primary users of the
Attendant Console and CAS, the two can also be used by busy sales
representatives and others who receive a high volume of telephone calls
or who make frequent calls to the same telephone numbers.
This chapter covers these features:
■
3Com Attendant Console
— A device that works along with 3Com
Telephones to increase call handling capability. In many offices, the
Attendant Console is used by a receptionist or switchboard operator,
who is referred to in this guide as “the receptionist.”
■
Complement Attendant Software
(CAS) — A software application
that allows a receptionist to answer and route calls using a personal
computer. Your administrator installs the Complement Attendant
Software on your computer from the
NBX Resource Pack CD
.
The Attendant Console and Complement Attendant Software can be
used at the same time. However:
■
When incoming calls appear on the Attendant Console, you must
handle them using the buttons of the console.
■
When calls appear on the CAS computer screen, you must handle
them using the mouse and the CAS software features.
Summary of Contents for 3101
Page 8: ...8...
Page 18: ...18 CHAPTER 1 GETTING STARTED...
Page 24: ...24 CHAPTER 2 3COM 3101 AND 3101SP BASIC TELEPHONES...
Page 44: ...44 CHAPTER 4 NBX MESSAGING...
Page 62: ...62 CHAPTER 5 STANDARD FEATURES...
Page 78: ...78 CHAPTER 6 PERSONALIZING YOUR TELEPHONE...
Page 110: ...110 CHAPTER 8 FEATURE CODES...
Page 118: ...118 CHAPTER 9 3COM 3105 AND 1105 ATTENDANT CONSOLES...
Page 128: ...128 APPENDIX A TELEPHONE INSTALLATION AND MAINTENANCE...