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Bar
and select
Start Task Manager
. In the
Services
tab, change the status of
the
10ZiGVPortService
to
Manual
and stop the service.
Documents Not Printing
Symptom
In the Document Monitor, you click the
Print last un/signed document
buttons
and
, but the printer does not print your document.
Cause
You have not defined a printer.
Fix
Large Output Files
Symptom
The size of the output files (PDF format) is considerably larger than the original
input files, in the region of a 40% increase.
Cause
Every page of the resulting PDF contains a picture in TIFF format with LZW
compression (not text format) to make the PDF file PDF/A format compatible.
In addition, the PDF file includes signing history (visible in the Adobe Reader
properties) and signature biometric data.
Fix
None; this is normal behavior.
Output is Displayed Incorrectly or “Negative response...” Message
Symptom
Large documents may cause the “Negative response...” message to appear or
VPort may display your document incorrectly.
Cause
Your document is particularly long or heavy.
Fix
Break the document into two. See
In Adobe Reader, “At least one signature has a problem”
Symptom
When viewing a signed document in Adobe Reader, you see the “At least one
signature has a problem” message.
Cause
The user has not been added to the list of trusted identities.
Fix
In Adobe Reader, click
Certificate Details…
, the
Trust
tab,
Add to Trusted
Identities
, and
OK
.
User Cannot Connect to Same Zignature Pad from Different Computer
Symptom
When using a Citrix server or Terminal server, a user logged in to the network
wants to work with Zignature Pad on more than one computer but cannot
connect to the Zignature Pad.
Cause
Zignature Pad is logically connected to only one remote computer.
Summary of Contents for ZiGnature Pad 1410
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