10ZiG Technology Limited ZiGnature Pad 1410, User Manual

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Agent tab, select Keep last document in case of failure .
Print Resolution Not Clear (Single User)
Symptom Signed documents are not clear when printed.
Cause 1 The print resolution is too low.
Fix 1 Change the default print resolution settings in the VPrint configuration tab.
For example, for high print quality, select 300x300 dots per inch.
NOTE : To improve the quality of printed, signed PDF documents, in Adobe
Reader, click File > Print > Advanced , select Print as Image and click OK . If the
quality is still not good, change the print resolution to 300x300 dpi.
Cause 2 The print resolution or paper size are not properly configured.
Fix 2

For software version 2.11b or higher plus firmware build 1627 or higher,
change the paper type to A4 in
VPort Configuration , VPrint configuration
tab. Click Apply , click Yes on seeing the restart prompt, and try to print
again.

For earlier versions, upgrade to the more recent software and firmware
versions, or define
300 DPI in the VPrint configuration tab.
Digital Pen Malfunctioning
Symptom The pen stops responding or responds strangely.
Cause 1 The batteries may be dead.
Fix 1 Replace the batteries .
Cause 2 You may have been pressing the buttons on the pen.
Fix 2 Avoid pressing the buttons.
Cannot Find Files in OutBox
Symptom You cannot see the saved and signed files in the OutBox folder.
Cause You are working with a VPortal server. VPortal has taken the files from the
OutBox and stored them elsewhere.
Fix None; this is normal behaviour. Instead, you can view the documents in the
OutBox Backup Folder or the StorageBox (if they are defined).
Service is Active
Symptom You wish to temporarily disable the Zignature Pad and stop 10ZiGVPortService
from running automatically.
Fix There is no real reason to stop the service, but if you insist, right click the Task