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After installing for Single User, No Connection to Zignature Pad
Symptom
You complete the installation for single user, but when user tries to send a
document to the Zignature Pad, nothing happens.
Cause
There can be a number of reasons for the problem and therefore several
solutions. Try them in the order listed.
Fix 1
1.
Open Notepad and type some text.
2.
Select
File
,
, select the
10ZiG Zignature Pad printer
, and click
. Wait several seconds.
3.
If your text prints, re-configure the default Windows printer as
10ZiG
Zignature Pad printer
in the application from where you tried to print
your document.
Fix 2
1.
Right click the
VPort Agent
in the Windows notification area, select
Configure
, and click the
VPort Agent
tab. Select
Pause printing to
Zignature Pad before conversion
and click
Apply
. Answer
No
to the
restart prompt.
2.
Try again to print from Notepad as in
Fix 1
.
3.
You may get a message box indicating the path to an
INI
file. (This is
where all files are temporarily located when the 10ZiG Zignature Pad
printer creates and converts them to the Zignature Pad-compatible
format.) If you get this message box, the 10ZiG Zignature Pad printer
properties were possibly changed in such a way that prevents creating
TIFF files compatible with Zignature Pad. Open
Printer Properties
, click
the
Additional
tab,
Additional Properties
,
TIFF
tab. Ensure these
values:
Save to TIFF: selected
TIFF options: Bits per Pixel: 24bits - true color
Grayscale: not checked
Multipage: not checked
Compression: Lempel-Ziv & Welch
4.
Once these values are set, click
OK
and test the printing again.
5.
When it works, return to the
VPort Agent
configuration and uncheck
Pause printing to Zignature Pad before conversion
.
Fix 3
1.
Go to Windows Services configuration (for example,
run services.msc
).
For 10ZiG VPort version 2.08 and earlier, check that the
Agent
service is installed and running.
For 10ZiG VPort version later than 2.08, check that
VPDAgent
service is installed and running.
2.
If not, try to run it from the
Services
application. If its status changes
to
Started
, try again to print.
Fix 4
Uninstall and re-install the Zignature Pad software.
Fix 5
Contact 10ZiG technical support.
After Installing for Citrix Server, No Connection to Zignature Pad
Symptom
You complete the installation for Citrix Server but there is no communication
with the Zignature Pad connected via USB to a Citrix client.
Cause
Configuration error.
Fix
Right click the
VPort Agent
icon in the Windows notification area, select
Summary of Contents for ZiGnature Pad 1410
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