10ZiG Technology Limited ZiGnature Pad 1410, User Manual

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Configure , and select the Zignature Pad Network Connection tab on the left.
Ensure that Use network connection to 10ZiG Zignature Pad is not selected.
Zignature Pad Not Recognized
Symptom Symptom : The VPort software does not recognize the Zignature Pad.
Cause The Zignature Pad service or the USB connection may not be working. The
device may not be defined on the computer.
Fix 1 Check that the Zignature Pad is turned on, or turn it off and on again. See
Figure 3.
Fix 2 Move the USB connection to a different USB port on the computer.
Fix 3
Disconnect other USB devices from the computer.
Fix 4 In Computer Management > Services and Applications > Services , check that
the status of 10ZiGVPortService is automatic.
Fix 5 Right click the VPort Agent icon in the Windows notification area and select
Stop USB connection. Wait a few seconds and repeat, this time clicking Start
USB connection .
Fix 6 Install the USB driver on the VPort installation CD, browse to Support
Fix 7 Under Start , right click Computer and select Manage . Under Computer
Management , select Device Manager . Under 10ZiG Zignature Pad devices ,
click the right arrow. If you do not see 10ZiG Zignature Pad devices , apply
these fixes, trying to establish a connection after each one:
Document Not Shown on Pad
Symptom When printing to the 10ZiG Zignature Pad virtual printer, no printout appears
on the Zignature Pad.
Cause Printer definitions.
Fix One of the following
1. Run Task Manager. In the Processes tab, show the processes for all users.
Check if VPDAgent.exe is running. If not, restart the VPDAgent service in
Windows services.
2. In the VPort configuration, in the VPort Agent tab, select ‘Pause printing to
device before conversion’. Print the document again.

VPort versions prior to 2.12g show a message box with the full path to
job INI file. Open that file, and in the Spool section, check if Type=EMF.

VPort versions 2.12g and higher show the dialog below for displaying
the job INI file and exploring the folder where the INI file is located.