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Chapter 21 Troubleshooting
Cloud Storage User’s Guide
333
I can see the login screen, but I cannot log in to the NAS.
• Make sure you have entered the username and password correctly. The default username is
admin, and the default password is 1234. These fields are case-sensitive, so make sure [Caps
Lock] is not on.
• Turn the NAS off and on.
• If this does not work, see
to reset the device.
I cannot see the multi-language web configurator screens while using Internet Explorer.
Use
to enable the scripting of safe ActiveX controls.
The Web Configurator logs out by itself.
The web configurator management session automatically times out if it is left idle for 15 minutes.
Simply log back into the NAS if this happens to you.
21.5 I Cannot Access The NAS
I cannot access a share.
• Check that the NAS is turned on and connected to the network. Try to ping the NAS or use the
NAS Starter Utility to discover it.
• Make sure you have used the NAS Starter Utility to initialize your NAS. See
for more information.
• Check that you entered your login name and password correctly.
• Check that the share exists and check its access settings.
• Check if the shared folder is a subfolder of another (parent) share. Check that the parent share’s
access rights do not conflict with the subfolder share. It is recommended that you do not create
subfolder shares.
• Check if there are any existing mapped network drives to the NAS. You may need to disconnect
existing mapped network drives as a new mapped network drive connection may use (different)
previously-saved login information. To do this, open Windows Explorer and click Tools >
Disconnect Mapped Network Drives.
• Check that the volume in which the share resides, exists and is not down or degraded. If it is
down or degraded, see
• Make sure you have the client for Microsoft networks installed and enabled in your network
connection’s properties.
Содержание NAS Series
Страница 4: ...Contents Overview Cloud Storage User s Guide 4 ...
Страница 13: ...13 PART I User s Guide ...
Страница 14: ...14 ...
Страница 18: ...Chapter 1 Getting to Know Your NAS Cloud Storage User s Guide 18 ...
Страница 26: ...Chapter 2 NAS Starter Utility Cloud Storage User s Guide 26 ...
Страница 46: ...Chapter 4 Web Configurator Basics Cloud Storage User s Guide 46 Figure 28 Manage Volume Change RAID Type ...
Страница 47: ...Chapter 4 Web Configurator Basics Cloud Storage User s Guide 47 Figure 29 Manage Volume Change RAID Type A ...
Страница 53: ...Chapter 4 Web Configurator Basics Cloud Storage User s Guide 53 Figure 31 Create Volume on a New Disk Group ...
Страница 132: ...Chapter 5 Tutorials Cloud Storage User s Guide 132 5 Click Get Certificate ...
Страница 152: ...Chapter 5 Tutorials Cloud Storage User s Guide 152 ...
Страница 153: ...153 PART II Technical Reference ...
Страница 154: ...154 ...
Страница 158: ...Chapter 6 Status Screen Cloud Storage User s Guide 158 ...
Страница 168: ...Chapter 7 System Setting Cloud Storage User s Guide 168 ...
Страница 172: ...Chapter 8 External Volume Cloud Storage User s Guide 172 ...
Страница 186: ...Chapter 9 Network Cloud Storage User s Guide 186 ...
Страница 260: ...Chapter 14 Using Time Machine with the NAS Cloud Storage User s Guide 260 ...
Страница 280: ...Chapter 17 Shares Cloud Storage User s Guide 280 ...
Страница 284: ...Chapter 18 WebDAV Cloud Storage User s Guide 284 ...
Страница 356: ...Appendix C Legal Information Cloud Storage User s Guide 356 Environmental Product Declaration ...
Страница 364: ...Index Cloud Storage User s Guide 364 ...