ClearStream User Manual - Copyright © 2007, 2006 Ziova Corporation 61
Troubleshooting continued
Problem
Possible Cause
Solution
Remote Control Not
Working
•
No batteries, or flat
batteries
•
Infra Red Receiver on
ClearStream
obstructed
•
Ensure that there are 4
AA size batteries in the
remote control and they
are inserted the correct
way around
•
Replace the batteries
with a fresh set
•
Ensure that the display
on the front of the
ClearStream is not
obstructed by any
objects, as the IR
receiver for the remote
control is in there
File does not play
•
Encoding
problem
•
Check that the file you
are attempting to play is
encoded in a format that
is supported by the
ClearStream
Cannot find UPnP
Server
•
UPnP Server not
running
•
Ensure that the PC
running the UPnP server
software is powered on
and that the UPnP
server software is
running
Some files do not
display
•
File format is not
supported
•
Check that the file you
are trying to find has a
supported file extension
and is a format that the
ClearStream supports
No Sound
•
Audio cables not
connected
•
Wrong output type
selected
•
Ensure that the audio
cables are connected
correctly between your
ClearStream and your
audio device
•
Ensure that you have
selected the correct
output type for your
audio connections
USB device not
found
•
Non
supported
device
•
Non
supported
partition type
•
Ensure that the device
you are connecting is a
“Mass Storage Device”
•
Ensure
that
your
device
is formatted as either
FAT32 or NTFS