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Appendix C

Troubleshooting

Problem Possible

Cause

No Picture

•

ClearStream

not

plugged in

•

ClearStream

not

switched on

•

Video cables not

connected

•

Check

power

cable

•

Check

power

switches

•

Ensure the video cables

are connected between
the player and the
ClearStream

Network Not
Working

•

Wrong network type

selected

•

IP address settings

incorrect

•

Cable not plugged in

•

Wireless

access

point

not working

•

Ensure that you have

selected the correct
network type

•

Check your IP settings in

the Network settings
page

•

If using wired network,

check the network cable
is plugged in on both the
ClearStream and your
network hub. A link light
should show up on the
ClearStream if the cable
is connected correctly

•

If using wireless

network, check that your
wireless access point is
powered on

Wireless Network
Not Working

•

WEP encryption is

enabled and the WEP
key is incorrect

•

Incompatible

wireless

adapter

•

Wireless signal is too

weak

•

Ensure that you have

entered the correct WEP
key for you access
router

•

Ensure

that

your

wireless router supports
802.11b/g

•

Adjust the wireless

antennas for better
signal, or move either
your wireless router or
ClearStream for better
reception

ClearStream
cannot obtain IP
address

•

DHCP server not

running

•

Ensure that there is a

server or device that
acts as a DHCP server if
using the auto setting in
the network settings
page.

Содержание clearstream CS505

Страница 1: ...HIGH DEFINITION NETWORK MEDIA PLAYER CS505 CS510 User Manual www ziova com ...

Страница 2: ...ntrol Text Entry INFO button 15 Connection Guide Video HDMI 16 Connection Guide Video Component 17 Connection Guide Video S Video and Composite 18 Connection Guide Audio Digital Audio 19 Connection Guide Audio Analog Audio 20 Connection Guide Network 21 Setting Up 22 Language Setting 23 Audio Settings 24 Video Settings and Supported Modes 25 Network Setup 28 Active Network Selection 29 Wired Ether...

Страница 3: ...Media Servers 50 UPnP Media Server Browsing 51 Browsing SMB Network Shares 52 USB Port 53 Appendix A Firmware Upgrades 54 Appendix B Emergency Firmware Recovery 59 Appendix C Trouble Shooting Help 60 Appendix D Glossary 62 Appendix E Technical Specifications 63 Appendix F Product Support My Ziova 64 FCC Regulations 65 EC Declarations of Conformity 66 Warranty Limitation of Liability 68 Version 1 0...

Страница 4: ...at your ClearStream came in you will find the following items 1 CS505 or CS510 High Definition Network Media Player 2 Power Cord 3 Standard Composite A V 3 in 1 cable RCA connectors 4 Cat 5 UTP Ethernet Network Cable Straight Through 5 Wireless Antenna 6 Remote Control with Batteries 7 This User Manual ...

Страница 5: ... damage your eyes Place the unit in or on a safe and stable cabinet Avoid exposure to extreme heat extreme cold or direct sunlight Do not drop the player or subject it to strong shocks Unplug the unit and remove the remote control batteries if it is not to be used for a long time Do not place the unit near sources of strong magnetism Disconnect the power when cleaning Clean only with a damp cloth ...

Страница 6: ...s that are HDCP compliant DVD playback on CS505 model The ClearStream has unprecedented file format support including high definition Windows Media Video 9 and MPEG4 playback The ClearStream s music playback capability handles all the formats enthusiasts have longed for including the high quality FLAC lossless format OGG AAC MP3 Windows Media Audio 9 CD Audio CS505 model and others Video playback ...

Страница 7: ...t s is the theoretical maximum of the 802 11G wireless networking standard Real life speeds vary depending on the environment and are typically around 20Mbit s Some high definition media files may require greater bandwidth and should be played via wired networking If wireless networking reception is poor users may need to reposition their wireless base station to achieve optimum media playback per...

Страница 8: ... 3ivx HDX4 etc o WMV9 MP ML 720p o Nero Digital up to Main Cinema Profile o QuickTime MP4 MPEG 4 SP video with AAC audio o DVB ATSC Transport Stream Support o DVD ISO and IFO Parsing Support o SRT SUB SSA and SMI subtitles 3 Picture Formats Supported o JPG JPEG2000 o BMP o GIF o PNG 4 Play lists Supported o M3U o PLS o ASX 5 Network Support o Ethernet 10 100 Mbps o Wireless 802 11b g o SMB support...

Страница 9: ...EFR Emergency Firmware Recovery o HDCP Support o ID3 Tag and display on VFD panel on player o Incremental Zoom fine grained control of zoom in 05 increments o Firmware updates from OSD Check for new updates o WEP WPA Security Encryption support on Wireless 802 11g o Quick Skip user defined skip ahead function 11 Video Output o HDMI o S Video o Composite Video o Component 12 Audio o HDMI o Stereo o...

Страница 10: ... USB 2 0 Connector The Power LED is green when the unit is active and red when the unit is in stand by Rear Panel CS505 2 4 6 1 3 5 7 8 9 10 1 Ethernet Network Connection 2 Wireless Antenna Connector 3 HDMI Digital A V Output 4 CVBS Standard Composite Video Output 5 S VIDEO Output 6 Component Video Output 7 Coaxial Digital Audio Output 8 Optical Digital Audio Output 9 Analog 5 1ch Audio Output 10 ...

Страница 11: ... unit is active and red when the unit is in stand by Rear Panel CS510 2 4 6 1 3 5 7 8 9 10 1 Ethernet Network Connection 2 Wireless Antenna Connector 3 HDMI Digital A V Output 4 CVBS Standard Composite Video Output 5 S VIDEO Output 6 Component Video Output 7 Coaxial Digital Audio Output 8 Optical Digital Audio Output 9 Analog 5 1ch Audio Output 10 IEC Power Input 110 240V AC 50 60Hz ...

Страница 12: ...e playing 9 Image file playing 10 Audio file playing 11 Network connection to active network 12 Play indicator 13 Pause indicator The front panel display will display the item that is currently selected on your display device such as menu item file name etc This provides you with the ability to make file selections and to make settings changes without the user needing to have a display device such...

Страница 13: ...Page Up Down 7 Volume Up Down 8 Option Button 9 OK Select Menu 10 Up Arrow 11 Left Arrow 12 Right Arrow 13 Down Arrow 14 Exit current menu screen 15 Menu Button 16 Zoom Select 17 Pan Select All 18 Step C skip Deselect All 19 Search Queue 20 Audio Music 21 Subtitle Video 22 Angle Picture 23 Bookmark All 24 Setup Menu 25 Sort 26 Repeat 27 Information 28 Rewind 29 Play Pause 30 Forward 31 Chapter Bac...

Страница 14: ...is used for include adjust volume adjust brightness adjust contrast adjust color saturation select DVD angles on DVDs with alternate angles select subtitles select audio tracks on supported media DVD Nero Digital and AVI files set zoom level adjust the pan when the picture is zoomed Click the option button to get to the option you want and then use the arrow keys left right or up down to make the ...

Страница 15: ... all four directions moving the zoomed in section around Remote Control Navigation Navigate through the ClearStream s menu options and through file selection using the four directional arrow keys Press OK to select the currently highlighted item Using the letters on the remote for navigating a file list The numbers on the remote keypad have letters assigned to them also These letters can be used f...

Страница 16: ...nter the text test 5 you would Press 8 once t is displayed Press 3 twice e is displayed Press 7 four times s is displayed Press 8 once t is displayed Press 1 once a space is inserted Press 5 four times 5 is displayed Press OK to accept the text If you make a mistake at any point you can use the backspace key to go back and correct your input You can also use the exit button to exit from an input s...

Страница 17: ...Stream to your display device The HDMI interface is the only display output that will upscale protected DVD content for high resolution display Display device must be HDCP compliant to upscale protected DVD content With just one connector both high resolution video and audio can be delivered to your display device Video modes that the HDMI output can support are dependent on what your screen repor...

Страница 18: ...d brightness video signals into three separate cables giving a better picture quality If your display device supports Progressive Scan then choose this as the picture will appear clearer particularly with moving objects Both Progressive Scan and Interlaced Component output use the three plugs on the back of the player marked as COMP Ensure that you match the color coded cables with the color coded...

Страница 19: ...e has only Composite or S Video inputs then for the best display results it is recommended that you use the S Video input S Video output supports PAL and NTSC video modes only To S Video Input on Display Device COMPOSITE VIDEO Composite Video is the standard video connector format It gets its name from the fact that all the color and brightness video signals are combined and passed through a singl...

Страница 20: ...ecoding then using either of the Digital Audio outputs will provide you with the best quality of sound to your amplifier With the Digital Audio outputs the audio data is sent directly from the ClearStream to your amplifier as a digital data stream and this is then decoded by your amplifier with no loss of sound quality between the ClearStream and your amplifier For Digital Audio Output use either ...

Страница 21: ... 5 1 channel inputs When connecting the cables ensure that the cables are connected to the same inputs on both the ClearStream and the amplifier Ensure that cables are plugged into the corresponding connectors on both the media player and your amplifier STEREO 2CH AUDIO The ClearStream can down mix digital audio to an analog stereo audio output This can be fed to a stereo amplifier or your televis...

Страница 22: ...etwork connection the best network bandwidth is achieved over an 802 11g wireless network Locate your supplied wireless antenna and screw it into the antenna connector on the back of the ClearStream making sure it is secure Then carefully turn the antenna so that it can be in an upright position 54Mbit s is the theoretical maximum of the 802 11G wireless networking standard Real life speeds vary d...

Страница 23: ... the best possible video and audio output Ensure that you have your display device switched on and then turn your ClearStream High Definition Network Player on You will be presented with the following screen Using the arrow keys on your remote control navigate down to the Settings button and press OK on the remote You will then be presented with the Settings screen The SETTINGS menu allows you to ...

Страница 24: ... boxed Using the arrow keys on the remote control move the highlight bar down to select the language of your choice then press ok on the remote control After you have made your choice move the highlight bar down to Apply Settings and press ok on the remote control This will save your setting to the player and return you to the Settings page If you wish to discard your changes or simply exit this m...

Страница 25: ...coded digital data via one of the digital audio outputs Set the Output to 5 1 Surround and the Spdif output to Analog DPCM to use the Analog audio outputs on the back of the ClearStream or to send the audio as a PCM stream from one of the digital audio outputs The ClearStream can also down mix the audio to stereo Select Output and press ok to toggle the output setting to Stereo Downmixed This scre...

Страница 26: ...eo Video Output Resolution When using analog outputs you can select the output resolution for the player in the Video Settings page by highlighting the TV Standard option at the top of the menu and pressing the ok button to toggle through the video modes The available video modes that the ClearStream supports are Mode Setting Output Resolution Frames per Second PAL 720x576 50 interlaced NTSC 720x4...

Страница 27: ... shaped monitor This will ensure that 4x3 files fill your screen and 16x9 files are letterboxed The aspect ratio can be set for widescreen 16x9 or standard 4x3 TV types HDMI Mode If you are using the HDMI output on the ClearStream you can either let the player auto detect the HDMI output resolution or manually set it To manually set the mode highlight the HDMI Mode option and press ok until you ge...

Страница 28: ...dow so if your display device does not support the video mode that you have selected and you see a blank or corrupted screen you can wait for this timer to expire and the player will revert back to the previous video mode Selecting Yes at the confirmation window will save the setting and return you to the SETTINGS page Discarding Your Settings If at any stage during this process you wish to discar...

Страница 29: ...ayer will attempt to acquire the network settings from a DHCP server in your local network A DHCP server is a server or device that is designed to make TCP IP network configuration easy Most Broadband Internet routers also act as DHCP servers on a local network Consult your routers manual if you are unsure if it supports this function and for instructions on how to set it up If you wish you can al...

Страница 30: ...1 From the SETTINGS page choose Network then press ok on the remote control 2 Select Active Network and press ok on the remote control 3 Choose the network type you wish to use The currently selected network is outlined 4 Arrow down to Apply Settings and press ok on the remote control You will be returned to the SETTINGS screen If you change the Active Network Interface from Wired to Wireless or W...

Страница 31: ... Wired Network 4 All settings default to Auto To manually change a setting highlight the selection and press OK on the remote 5 A pop up window will appear Using the keys on your remote control enter your desired IP address 6 Configure your other network settings such as the Subnet Mask Gateway and DNS Server settings 7 Select Apply Settings to save ...

Страница 32: ...or 128bit WEP protection or WPA protection WPA support may require a firmware update to be activated Check your Settings menu for WPA support Apart from the WEP or WPA Key and the access point IP configuration for the Wireless Network is the same as it is for the Wired Network Use Auto for the IP settings to acquire an IP address from a DHCP server or manually configure them Below is how to set th...

Страница 33: ...enter the Access Point sub menu The player will list nearby access points and their signal strength Highlight one and press ok to select it Choose Any to have the player automatically select the nearest access point Highlight Custom and press ok if you wish to type in your access points SSID name SSID names are case sensitive Use your remote keypad to enter the name and press ok to save it Press e...

Страница 34: ...t on your computers in your local network Your computer name must be unique on the network To set your computer and network names 1 Choose Settings from the start menu 2 Choose Windows Network 3 Highlight Computer Name and using your remote control enter a name for your ClearStream that is unique on the network 4 Highlight Workgroup and enter your workgroup name This needs to be the same as your l...

Страница 35: ...your settings and exit Your player is now configured for network access and may access files that are shared on your local network and access internet content Please note that the ClearStream uses simple file sharing mode for SMB Windows style file shares On Windows 2000 XP etc you will need to ensure that the Guest user account is active and that the Guest user or Everyone has access to both the ...

Страница 36: ...ect DVD Setup and press ok 2 Choose Aspect Ratio press ok to select the aspect ratio you desire Options are Widescreen Pan and Scan and Letter box 3 Select Subtitles and press ok to select the default subtitle language to be displayed when playing a DVD 5 If you set the Parental Level to a setting other than Off and you put a DVD disc in with a higher rating than that specified you will be prompte...

Страница 37: ...hen you have made all of your selections arrow down to Apply Settings and press ok to save them and exit If you press exit on the remote control at any time in this screen you will exit this setup screen If you have made any changes you will be prompted to confirm that you wish to discard the changes before exiting An additional menu setting has also been added Override TV Standard The options are...

Страница 38: ...es to be displayed while doing a slideshow Statusbar Allows you to set what messages will appear on the screen while using you player You can use None if you want no messages displayed or one of All System Messages Track Info Screen Saver The Screen Saver option allows you to select the timeout interval for when the screen saver will activate Set to Off to disable the screen saver or select a time...

Страница 39: ...are revision current active network card IP address of the player etc Restore Factory Default Settings In the Settings page you can choose to restore the factory default settings for the setup options 1 Go to Settings 2 Scroll down to Restore Factory Defaults 3 Press ok 4 Choose yes to confirm Please note that you can also perform the above steps using just the front panel display if your TV setti...

Страница 40: ...t this page without performing any functions Important Firmware Upgrade Notes It is very important to read and correctly follow all instructions when upgrading the firmware on your player Failure to follow the instructions could render your player unusable Please ensure you check and follow the instructions and any on screen prompts when doing this Do not under any circumstances disconnect power f...

Страница 41: ...ptions From here you may use the arrow keys on your remote control to select the type of media you wish to play change your player s settings or access some extra features The different types of media are categorized and displayed based on what selection you make If you were to select music then the player will display supported music related files when you browse through your sources This is the ...

Страница 42: ...nto the music section From here you can select from what source you would like to access your music CD DVDROM drive CS505 model USB Device USB 2 0 mass storage devices only Windows Network Style Shares SMB Web Radio SHOUTcast Media Servers UPnP Using the arrow keys on the remote control select your music source In this case the CD DVDROM drive was selected ...

Страница 43: ...sic playing and continue to have it playing while navigating through the folders to find a different song You can also start a music track playing and the music will keep playing while you view photos If you select to play a video the music will stop playing If there is more than one file in a folder the player will automatically move on to the next file and start playback of that file You can pre...

Страница 44: ...cast and select it 3 You will then be presented with an option to go to your Favorites or directly to Shoutcast Choose Shoutcast 4 You can then choose from the Top 40 Genre a Random selection or browse by Genre alternatively you can choose to Search by Keyword if there is a station that you know of that you want to quickly locate 5 When you have made a selection e g Top 40 choose a station and pre...

Страница 45: ...box will appear to confirm If you go back to your source selection and choose Favorites you will see that the station has now been added If you select the station you will see information about the station and also have the ability to play it You can also choose to remove the station from the list if you desire ...

Страница 46: ...Radio you may need to open the ports on your firewall for the radio stations to work Please check the station s web site to check what port they use This does not affect normal users with standard routers and NAT only those using specific firewall devices Please be aware that when you are using Internet based functions like SHOUTcast radio the player is downloading data from the Internet A typical...

Страница 47: ...g your files from and then navigate through until you select the file you wish to play Only video files with filename extensions that are supported will be listed If there is more than one file in a folder the player will automatically move on to the next file and start playback of that file When playing a video file you can do things such as seek jump to a time position zoom pan etc Please see th...

Страница 48: ...n also repeatedly press the search button to automatically increment the time to seek to With most video formats you can use the option button to do a percentage based seek Press option until the Seek bar appears With DVDs you can do a time based seek via the option button or the search button The STEP button can also be used as a commercial skip button Pressing this button will get the player to ...

Страница 49: ...ur photos Pressing OK on a file will display it In Pictures mode only files with supported picture type file extensions will be listed If there is more than one picture in a folder the player will automatically move on to the next picture and display it Time delay is set in the settings menu When displaying pictures you can zoom in and pan around a current picture Press pause to stop the slideshow...

Страница 50: ...ernet you can make use of some useful extra features Just select Extras from the home start menu and press OK on the remote control You will then be presented with the Weather Channel weather forecast You can highlight edit and press ok to type in your location You can also choose what measurement format you wish the readings to be displayed in ...

Страница 51: ...Choose the one you wish to connect to and start accessing its resources The content available is limited to what your UPnP media server can deliver If you are using any firewall software on the PC that is acting as a UPnP media server please ensure that the firewall software allows the passage of network traffic for the port that the UPnP is serving the data on If you do not do this the player may...

Страница 52: ...P media servers on your network Choose one and press ok 3 The UPnP server will then give you a list of options to choose from The list is sent by the UPnP server software In this example choose Music and ok 4 The UPnP server will then present you with a list to choose from The types of items available will depend on the UPnP server software that you are using Here we chose to browse by folders 5 O...

Страница 53: ...etwork SMB when you are choosing your media source 1 Select Videos from the start screen 2 When prompted for a source choose Windows Network SMB 3 A list of your Neighbour computers on your local network will be shown Choose the computer you wish to browse 4 A list of available shares on that computer will be shown Choose the share that has your files on it 5 Browse the folder list choose the file...

Страница 54: ...ss storage device into your ClearStream you may use it simply by selecting it in the Choose Source section after you have chosen the type of media you wish to play Highlight the USB Device selection and press OK You will then be able to browse your mass storage device The USB device must be in FAT or NTFS format and must be a USB mass storage device Please note that the NTFS support is experimenta...

Страница 55: ...r ClearStream player will need to have internet access You can confirm this by going to Extras and seeing if the player is able to download the latest weather From the main menu select Settings From the settings menu select Firmware Select Upgrade from web as your source At this point the player will check the internet for firmware upgrades If it finds any it will display a message with a list of ...

Страница 56: ...er application refer to the application s instructions for burning disc images then continue from step 4 Step 1 Start up Nero Burning ROM on your PC When the New Compilation window comes up select the Cancel button Step 2 From the top menu option select File then Open Navigate to where you ve downloaded and stored the upgrade firmware after up packing it Make sure that under Files of Type All Supp...

Страница 57: ...ings From the Settings menu select Firmware Select Upgrade from Disc as your source Select the file xxxspec 1 xml file If you are happy to continue press OK and then select Yes to continue The player will start then start the upgrade Do not turn the player off or press any buttons on the remote while the upgrade is taking place When the upgrade is finished the player will reboot and return to the ...

Страница 58: ...enu select Firmware Select Upgrade from PC as your source Browse your network to the share where you extracted the files to If upgrading the firmware select the file xxxspec 1 xml xxx depends on model number If upgrading the theme select the XML file for the theme you wish to install The player will display a message with a list of components that will be upgraded If you are happy to continue pres...

Страница 59: ...elect Upgrade from USB as your source Browse your USB drive to the folder where you extracted the files to If upgrading the firmware select the file xxxspec 1 xml xxx depends on model number If upgrading the theme select the XML file for the theme you wish to install The player will display a message with a list of components that will be upgraded If you are happy to continue press OK and the play...

Страница 60: ...y stick following the instructions included in the download Step 2 Boot the Recovery Firmware Power the player off Insert the memory stick into the front USB port Power the player on The player will now boot from the USB memory stick When the unit has finished booting Step 3 Start the Firmware Recovery Select Recover from USB and press OK Select Firmware and press OK Read the on screen prompt and ...

Страница 61: ...etwork cable is plugged in on both the ClearStream and your network hub A link light should show up on the ClearStream if the cable is connected correctly If using wireless network check that your wireless access point is powered on Wireless Network Not Working WEP encryption is enabled and the WEP key is incorrect Incompatible wireless adapter Wireless signal is too weak Ensure that you have ente...

Страница 62: ...ormat that is supported by the ClearStream Cannot find UPnP Server UPnP Server not running Ensure that the PC running the UPnP server software is powered on and that the UPnP server software is running Some files do not display File format is not supported Check that the file you are trying to find has a supported file extension and is a format that the ClearStream supports No Sound Audio cables n...

Страница 63: ...JPG Joint Photographic Experts Group a format used for compressing digital pictures sometimes used to refer to a digital photograph GIF Graphics Interchange Format a format used for compressing digital pictures BMP Image Bitmapped graphics Format an uncompressed picture format PNG Portable Network Graphics another picture format XviD A video format that is MPEG 4 complaint MPEG Moving Picture Expe...

Страница 64: ...g Operating Voltage Auto switching 110V 60Hz 240V 50Hz Outputs HDMI Digital Audio and Video with HDCP RCA Video RCA Audio S Video Component Video Optical Digital Audio Coax Digital Audio Network 802 11g Wireless supporting up to 54Mbps transfer rate 10 100Mbps Ethernet port DHCP assigned or Static IP addresses Wireless Security Hardware based WEP wired Equivalent Privacy 64bit or 128bit WEP encryp...

Страница 65: ...nity Forum at www ziova com forum My Ziova My Ziova is a club for Ziova product owners Registered members have access to firmware updates members only forum sections and other special offers Visit www ziova com and click on the My Ziova menu option You can access My Ziova using your forum login If you don t already have an account a link is provided to create one On your first visit we ll ask you ...

Страница 66: ...ce will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect t...

Страница 69: ...f defects The software supplied may not be suitable for all intended uses by the end user Limitation of Liability So far as the law permits Ziova Corporation and its distributors shall not be liable in any way whatsoever for any indirect or consequential loss or loss of profit or any liability for damage to property or death or injury to persons howsoever caused including but not limited to any lo...

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