S-Series IP PBX Administrator Guide
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Rememory: Round Robin with Memory, remembers where it left off in
the last ring pass.
Linear: rings agents in the order specified in the configuration file.
Failover Destination
Agents
This selection shows all users. Selecting a user here makes them a
dynamic agent of the current queue. The dynamic agent is allowed to log
in and log out the queue at any time.
Dial "Queue number" + "*" to log in the queue.
Dial "Queue number" + "**" to log out the queue.
Agent Timeout
The number of seconds an agent's phone can ring before we consider it a
timeout. If you wish to customize, enter the value in the text box directly.
Agent
Announcement
Announcement played to the Agent prior to bridging in the caller.
Wrap-up Time
How many seconds after the completion of a call an Agent will have
before the Queue can ring them with a new call .If you wish to customize,
enter the value in the text box directly. Input 0 for no delay.
2) Caller Experience Settings
Table 7-4 Queue Configuration Parameters
– Caller Experience Settings
Caller Settings
Music On Hold
Select the “Music on Hold” playlist for this Queue.
Caller Max Wait Time
Select the maximum number of seconds a caller can wait in a queue
before being pulled out. If you wish to customize, enter the value in the
text box directly. Input 0 for unlimited.
Leave When Empty
If enabled, callers already on hold will be forced out of a queue when no
agents available.
Join Empty
If enabled, callers can join a queue that has no agents.
Join Announcement
Announcement played to callers once prior to joining the queue.
Caller Position Announcements
Announce Position
Announce position of caller in the queue.
Announce Hold Time
Enabling this option causes PBX to announce the hold time to the caller
periodically based on the frequency timer. Either yes or no; hold time will
be announced after one minute.
Frequency
How often to announce queue position and estimated hold time.
Periodic Announcements
Prompt
Select a prompt file to play periodically.
Frequency
How often to play the periodic announcements.
Events
Once the events settings are configured, the callers are able to press the key to enter the
destination you set. Usually, a prompt should be set on
Periodic Announcements
to guide the
