| Troubleshooting Methods |
110
Viewing the Device Status
You can view device status via the phone user interface by navigating to >
Settings
>
Device Settings
>
About
. You can also view the device status via the web user interface.
Procedure
1.
Open a web browser on your computer.
2.
Enter the IP address in the browser’s address bar and then press the
Enter
key.
For example, “http://192.168.0.10” for IPv4 or “http://[2005:1:1:1:215:65ff:fe64:6e0a]” for IPv6.
3.
Enter the user name (admin) and password (admin) in the login page.
4.
Click
Login
to login.
The device status is displayed on the first page of the web user interface.
Resetting Device and Configuration
Generally, some common issues may occur while using the device. You can reset your device to factory
configurations after you have tried all troubleshooting suggestions, but still do not solve the problem.
Resetting the device to factory configurations clears the flash parameters, removes log files, user data, and
cached data, and resets the administrator password to admin. All custom settings will be overwritten after
resetting.
•
Resetting the Device to Default Factory Settings
•
Resetting the Device to Custom Factory Settings
•
Deleting the Custom Factory Settings Files
Resetting the Device to Default Factory Settings
Procedure
1.
From the web user interface, click
Settings
>
Upgrade
.
2.
Click
Reset to Factory
in the
Reset to Factory
field.
The web user interface prompts the message “Do you want to reset to factory?”.
3.
Click
OK
to confirm the resetting.
The device will be reset to the factory successfully after startup.
Note:
Reset of your device may take a few minutes. Do not power off until the device starts up
successfully.
Resetting the Device to Custom Factory Settings
After you enable the custom factory feature, you can import the custom factory configuration file, and then
reset the device to custom factory settings.
Procedure
1.
From the web user interface, click
Settings
>
Configuration
>
Factory Configuration
.
2.
In the
Import Factory Configuration
field, click the white box to select the custom factory configuration
file from your local system.
3.
Click
Import
.
After the custom factory configuration file is imported successfully, you can reset the device to custom
factory settings.
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