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User Guide for the SIP-T42S IP Phone

158

Automatic Call Distribution (ACD)

ACD is often used in offices for customer service, such as call center. The ACD system handles
large volumes of incoming calls from callers who have no need to talk to a specific person but
who require assistance from any of multiple persons at the earliest opportunity. ACD on the
SIP-T42S IP phone allows the ACD system to distribute large volumes of incoming calls to the
registered ACD users. To use this feature, you should configure an ACD key in advance.

Note

To configure an ACD key via phone user interface:

1.

Press

Menu

->

Features

->

DSS Keys

.

2.

Select the desired DSS key.

3.

Press or , or the

Switch

soft key to select

ACD

from the

Type

field.

4.

(Optional.) Enter the string that will appear on the LCD screen in the

Label

field.

5.

Press the

Save

soft key to accept the change or the

Back

soft key to cancel.

ACD key is configurable via web user interface at the path

Dsskey

->

Line Key

.

To log into the ACD system:

1.

Press the ACD key when the phone is idle.

The LCD screen prompts you the following information:

User ID

: the identity used to log into the queue.

Password

: the password used to log into the queue.

2.

Press the

Login

soft key to log in.

Note

After configuring an ACD key, you can press the ACD key to log into the

ACD system

. After

logging in, you are ready to receive calls from the

ACD system

. You can press the ACD key to

show your current ACD user status. You can press the

Avail

/

Unavail

soft key to change your

Contact your system administrator for the User ID and Password to access the ACD system.

Make sure ACD is enabled on your IP phone. For more information, contact your system
administrator.

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Содержание SIP-T42S IP

Страница 1: ......

Страница 2: ...s Without Yealink s express written permission recipient shall not reproduce or transmit any portion hereof in any form or by any means with any purpose other than personal use Warranty 1 Warranty THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS GUIDE ARE SUBJECT TO CHANGE WITHOUT NOTICE ALL STATEMENTS INFORMATION AND RECOMMENDATIONS IN THIS GUIDE ARE BELIEVED TO BE ACCURATE AND P...

Страница 3: ... into this agreement and to abide by all its terms and conditions just as if you had signed it The EULA for this product is available on the Yealink Support page for the product Patent Information China the United States EU European Union and other countries are protecting one or more patents of accompanying products and or patents being applied by Yealink Customer Feedback We are striving to impr...

Страница 4: ...k uses software under the specific terms of the GPL Please refer to the GPL for the exact terms and conditions of the license The original GPL license source code of components licensed under GPL and used in Yealink products can be downloaded online http www yealink com GPLOpenSource aspx BaseInfoCateId 293 NewsCateId 293 CateId 293 ...

Страница 5: ...2S IP phone See the Yealink Products Regulatory Notices guide for all regulatory and safety guidance In This Guide Topics provided in this guide include Chapter 1 Overview Chapter 2 Getting Started Chapter 3 Customizing Your Phone Chapter 4 Basic Call Features Chapter 5 Advanced Phone Features Summary of Changes This section describes the changes to this guide for each release and guide version Ch...

Страница 6: ...tering Data and Editing Fields on page 29 Configuring an Access URL on page 57 DSS Keys on page 69 Auto Answer on page 95 Do Not Disturb DND on page 101 Call Forward on page 105 Call Park Retrieve on page 119 Configuring Visual and Audio Alert for BLF Pickup on page 132 Receiving RTP Stream on page 154 BLF Ring Type is moved to Configuring Visual and Audio Alert for BLF Pickup on page 132 Changes ...

Страница 7: ...ey Icons 4 Other Icons 4 LED Instructions 5 User Interfaces 7 Phone User Interface 8 Web User Interface 8 Documentations 11 Getting Started 13 Packaging Contents 13 Optional Accessories 14 Phone Installation 16 Network Connection 19 Connecting to the Wired Network 19 Connecting to the Wireless Network 20 Phone Initialization 20 Phone Status 21 Basic Network Settings 22 Wireless Network Settings 23...

Страница 8: ...Volume 42 Ring Tones 43 Key Tone 45 Contact Management 45 Directory 45 Local Directory 47 Blacklist 55 Remote Phone Book 56 Call History Management 58 Viewing History Records 58 Placing a Call from History Records 59 Adding a Contact to the Local Directory Blacklist 59 Deleting History Records 59 Disabling History Record 60 Search Source List in Dialing 60 System Customizations 62 Logo Customizati...

Страница 9: ...ansfer 112 Semi attended Transfer 114 Attended Transfer 114 Call Waiting 115 Conference 116 Local Conference 116 Network Conference 117 Call Park Retrieve 119 FAC Mode 120 Transfer Mode 122 Call Pickup 124 Directed Call Pickup 124 Group Call Pickup 126 Anonymous Call 128 Anonymous Call Rejection 129 Advanced Phone Features 131 Busy Lamp Field BLF 131 Configuring the BLF Feature on the IP Phone 131...

Страница 10: ...tomatic Call Distribution ACD 158 Shared Call Appearance SCA 159 Configuring SCA Feature on the IP Phone 160 Using SCA Feature on the IP Phone 167 Bridged Line Appearance BLA 173 Configuring BLA Feature on the IP Phone 174 Using BLA Feature on the IP Phone 176 Messages 178 Short Message Service SMS 178 Voice Mail 180 Message Waiting Indicator MWI 182 Appendix 185 Appendix A Time Zones 185 Appendix...

Страница 11: ...onent Instructions Icon Instructions LED Instructions User Interfaces Documentations If you require additional information or assistance with your new phone contact your system administrator Hardware Component Instructions The main hardware components of the SIP T42S IP phone are the LCD screen and the keypad ...

Страница 12: ...sage Key Accesses voice mails Redial Key Redials a previously dialed number Speakerphone Key Toggles and indicates the hands free speakerphone mode Volume Key Adjusts the volume of the handset headset speaker or ringer Keypad Provides the digits letters and special characters in context sensitive applications Scroll through the displayed information Confirms actions or answers incoming calls Cance...

Страница 13: ...ar are described in the following table Icons Description Network is unavailable Hands free speakerphone mode Handset mode Headset mode Voice Mail Auto Answer Do Not Disturb DND Ringer volume is 0 Phone Lock Missed Calls Call Forward Recording starts successfully Using a USB flash drive Recording is paused Using a USB flash drive ...

Страница 14: ...sfully Registering Register failed DND is enabled on this line Call forward is enabled on this line Icon indicator associated with ACD Icon Description The ACD state is available and x The ACD state is unavailable The ACD state is Wrap up Log out of the ACD system Other Icons Icons appearing when accessing features are described in the following tables Icon indicator associated with call recording...

Страница 15: ...orwarded Calls Icon indicator associated with contact Icon Description The contact icon LED Instructions Power Indicator LED LED Status Description Solid red The phone is initializing Fast flashing red 300ms The phone is ringing Slow flashing red 1s The phone receives a text message or voice mail Off The phone is powered off The phone is idle The phone is busy The call is placed on hold or is held...

Страница 16: ...red user s phone number Off The monitored user does not exist Line key LED used as a page switch key LED Status Description Solid red There is a parked call on the line key of the non current page Solid green There is a call on the line key of the non current page Fast flashing green The line receives an incoming call on the non current page Fast flashing red The monitored user receives an incomin...

Страница 17: ...iption Off The bridged line is idle Fast flashing green The bridged line receives an incoming call Solid green for local BLA phone Solid red for monitoring BLA phone The bridged line is in conversation The bridged line is dialing The bridged line is seized Slow flashing green for local BLA phone Slow flashing red for monitoring BLA phone The bridged line conversation is placed on hold Note User In...

Страница 18: ...tomize your phone via web user interface In order to access the web user interface you need to know the IP address of your new phone To obtain the IP address press the OK key on the phone when the phone is idle Enter the IP address e g http 192 168 0 10 or 192 168 0 10 for IPv4 http 2005 1 1 1 215 65ff fe64 6e0a or 2005 1 1 1 215 65ff fe64 6e0a for IPv6 in the address bar of a web browser on your ...

Страница 19: ...k x Call History Management Search Source List in Dialing x Logo Customization x Headset Use Bluetooth Headset DSS Keys Account Registration Dial Plan x Emergency Number x Live Dialpad x Hotline Basic Call Features Recent Call In Dialing x Auto Answer Auto Redial Call Completion ReCall Do Not Disturb DND Call Forward Call Transfer Call Waiting Conference x Call Park Call Pickup Anonymous Call Anon...

Страница 20: ... Distribution ACD x Shared Call Appearance SCA x Bridged Line Appearance BLA x Messages SIP Account User Options Activation Label Display Name Register Name User Name Password Server Options SIP Server 1 2 Register Port x Outbound Status Outbound Proxy1 2 Proxy Fallback Interval NAT Status Note The table above lists most of the feature options Please refer to the relevant sections for more informa...

Страница 21: ...uide Basic call features and phone customizations In the package English On the website English User Guide Phone Web user interface settings Basic call features and advanced phone features On the website English Note You can also download the latest documentations online http support yealink com documentFront forwardToDocumentDetailPage documentId 145 ...

Страница 22: ...User Guide for the SIP T42S IP Phone 12 ...

Страница 23: ...ng Contents Phone Installation Network Connection Phone Initialization Phone Status Basic Network Settings Wireless Network Settings Registration Idle Screen Entering Data and Editing Fields If you require additional information or assistance with your new phone contact your system administrator Packaging Contents The following components are included in your SIP T42S IP phone package SIP T42S IP ...

Страница 24: ... Ethernet Cable Quick Start Guide Check the list before installation If you find anything missing contact your system administrator Optional Accessories The following items are optional accessories for your SIP T42S IP phone You need to purchase them separately if required ...

Страница 25: ...Getting Started 15 Power Adapter 5 5mm DC plug Wall Mount Bracket Headset YHS32 YHS33 Wireless Headset Adapter EHS36 Bluetooth USB Dongle BT40 ...

Страница 26: ...nstall the phone 1 Attach the stand or the optional wall mount bracket 2 Connect the handset and optional headset 3 Connect the optional USB flash drive 4 Connect the power 1 Attach the stand or the optional wall mount bracket Desk Mount Method We recommend that you use the accessories provided or approved by Yealink The use of unapproved third party accessories may result in reduced performance ...

Страница 27: ...the IP phone is mounted vertically For more information on how to attach the wall mount bracket refer to Yealink Wall Mount Quick Installation Guide for Yealink IP Phones The USB flash drive should be purchased separately if required The USB port can also be used to connect the Bluetooth USB dongle BT40 or Wi Fi USB dongle WF40 The Bluetooth USB dongle BT40 and Wi Fi USB dongle WF40 should be purc...

Страница 28: ... 1 Connect the DC plug on the power adapter to the DC5V port on the phone and connect the other end of the power adapter into an electrical power outlet Note Power over Ethernet With the included or a regular Ethernet cable the SIP T42S IP phone can be powered from a PoE compliant switch or hub The IP phone should be used with Yealink original power adapter 5V 1 2A only The use of the third party ...

Страница 29: ...can select one of them according to the current office environment Connecting to the wired network Connecting to the wireless network Connecting to the Wired Network You can connect your phone to a wired network If in line power is provided you don t need to connect the phone to the power adapter Make sure the switch hub is PoE compliant Important Do not remove power from the phone while it is upd...

Страница 30: ...r your phone is powered on the system boots up and performs the following steps Automatic Phone Initialization The phone finishes the initialization by loading the saved configuration The LCD screen displays Welcome Initializing please wait during this process DHCP Dynamic Host Configuration Protocol The phone attempts to contact a DHCP server in your network to obtain valid IPv4 network settings ...

Страница 31: ...dware version firmware version product ID MAC address and device certificate status Account status register status of SIP accounts To view the phone status via phone user interface 1 Press or press Menu Status 2 Press or to scroll through the list and view the specific information To view the phone status via web user interface 1 Open a web browser on your computer 2 Enter the IP address in the br...

Страница 32: ...ld 3 Press the Save soft key to accept the change or the Back soft key to cancel You can configure a static IPv4 address for the IP phone Before configuring it make sure that the IP mode is configured as IPv4 or IPv4 IPv6 To configure a static IPv4 address via phone user interface 1 Press Menu Settings Advanced Settings default password admin Network WAN Port 2 Press to select IPv4 and then press ...

Страница 33: ... the Save soft key to accept the change or the Back soft key to cancel Note Wireless Network Settings Wi Fi is a popular wireless networking technology that uses radio waves to provide wireless high speed Internet and network connections You can activate deactivate the Wi Fi mode on the IP phone and then connect your phone to the desired wireless network Note Activating the Wi Fi Mode When Wi Fi U...

Страница 34: ...t SIP T42S IP phone to the wireless network Manually connect to an available wireless network Wi Fi Protected Setup WPS Manually add a wireless network Manually Connect to an Available Wireless Network To manually connect to a wireless network via phone user interface 1 Press Menu Settings Basic Settings Wi Fi 2 Press or to highlight X Available Network s X represents the number of available netwo...

Страница 35: ...supported by Yealink IP phones in the Wi Fi protected setup Push Button Configuration PBC The user simply has to press WPS key on both the IP phone and gateway router to connect Personal Identification Number PIN The user has to enter a PIN generated randomly by the IP phone on the gateway router to connect Push Button Configuration PBC To connect to the wireless network using PBC method 1 Press M...

Страница 36: ... To add a wireless network 1 Press Menu Settings Basic Settings Wi Fi 2 Press or to highlight Known Network s and then press the Add soft key 3 Use the WLAN settings obtained from your gateway router to configure this WLAN Profile on the IP phone Do the following a If you select None or WEP from the pull down list of Security Mode Enter the profile name SSID and WPA shared key in the corresponding...

Страница 37: ...ireless network successfully the wireless network profile will be saved in Known Network s list The next time you enable Wi Fi feature the IP phone will be automatically connected to the wireless network which has the highest priority the top one Up to 5 wireless network profiles can be saved in Known Network s list If you want to add a new one when the IP phone has already saved 5 wireless networ...

Страница 38: ... can press the Connect soft key to connect again Deactivating the Wi Fi Mode To deactivate the Wi Fi mode via phone user interface 1 Press Menu Settings Basic Settings Wi Fi 2 Press or or the Switch soft key to select Off from the Wi Fi field 3 Press the Save soft key to accept the change Wi Fi is configurable via web user interface at the path Network Wi Fi Registration Generally your phone will ...

Страница 39: ...t mode you can press the keypad repeatedly to view the character or number options and stop to select When the character or number you want to enter displays in the field wait for one second and enter the next character or number The following table lists the input modes and character or number options for the keypad Input Mode Keypad 2aB abc Abc initials in capitals ABC 123 1 1 2abcABC abc2ä æå à...

Страница 40: ... key one or more times depending on what input mode you re in to enter the characters that is displayed on the keypad key You can press the abc soft key one or more times to switch among uppercase ABC soft key numeric 123 soft key alphanumeric 2aB soft key uppercase and lowercase Abc soft key and lowercase abc soft key input modes For example if the input mode is ABC To enter A press once To enter...

Страница 41: ...ic 2aB soft key input mode it will provide the special character by long pressing about 2 seconds on the dialing pre dialing screen For key It only provides the pound character For key If it is in the uppercase ABC soft key lowercase abc soft key uppercase and lowercase Abc soft key or alphanumeric 2aB soft key input mode it will provide the following special characters _ If it is in the numeric 1...

Страница 42: ...User Guide for the SIP T42S IP Phone 32 ...

Страница 43: ... Search Source List in Dialing System Customizations If you require additional information or assistance with your new phone contact your system administrator General Settings Power Saving The power saving feature is used to turn off the backlight to conserve energy The IP phone enters power saving mode after it has been idle for a certain period of time The IP phone will exit power saving mode if...

Страница 44: ...ure via web user interface 1 Click on Settings Power Saving 2 Select Enabled from the pull down list of Power Saving 3 Click Confirm to accept the change Configuring the Office Hour Office Hour specifies the starting time and ending time in the office each day To configure the office hour via web user interface 1 Click on Settings Power Saving Power saving is configurable via web user interface on...

Страница 45: ...s a key on the phone or pick up hang up the handset By default the Office Hours Idle Timeout is much longer than the Off Hours Idle TimeOut If you use the IP phone the idle timeout that applies User Input Extension Idle TimeOut or Office Hours Off Hours Idle TimeOut is the timeout with the highest value If the phone has an incoming call or new message the User Input Extension Idle TimeOut is ignor...

Страница 46: ...y Always Off Backlight is off permanently 15s 30s 1min 2min 5min 10min or 30min Backlight is turned off when the phone is inactive after the designated time in seconds To configure the backlight via phone user interface 1 Press Menu Settings Basic Settings Display Backlight 2 Press or or the Switch soft key to select the desired time from the Backlight Time field 3 Press the Save soft key to accep...

Страница 47: ...ge for the web user interface 1 Select the desired language from the pull down list at the top right corner of web user interface Text displayed on the web user interface will change to the selected language Time Date The time and date are displayed on the LCD screen when the phone is idle You can configure the phone to obtain the time and date from the Simple Network Time Protocol SNTP server aut...

Страница 48: ...re the time and date manually via phone user interface 1 Press Menu Settings Basic Settings Time Date Manual Settings 2 Enter the specific time and date 3 Press the Save soft key to accept the change The date and time displayed on the LCD screen will change accordingly To configure the time and date format via phone user interface 1 Press Menu Settings Basic Settings Time Date Time Date Format 2 P...

Страница 49: ... The Advanced Settings option is only accessible to the administrator The default administrator password is admin For security reasons you should change the default administrator password as soon as possible To change the administrator password via phone user interface 1 Press Menu Settings Advanced Settings default password admin Change Password 2 Enter the current password in the Old PWD field 3...

Страница 50: ...e phone until unlocked Function Keys The function keys are locked You cannot use the MESSAGE REDIAL MUTE OK X navigation keys and soft keys until unlocked All Keys All keys are locked except the Volume key digit keys key key Headset key and Speakerphone key You are only allowed to dial emergency numbers reject incoming calls by pressing the X key or the Reject soft key answer incoming calls by lif...

Страница 51: ...ill be locked when the phone is inactive in idle screen for the designated time in seconds 6 Press the Save soft key to accept the change When the phone is locked the LCD screen prompts Phone locked and displays the icon To change the PIN via phone user interface 1 Press Menu Settings Basic Settings Change PIN 2 Enter the desired value in the Old PIN New PIN and Confirm PIN field respectively 3 Pr...

Страница 52: ... Phone Lock is configurable via web user interface at the path Features Phone Lock Audio Settings Volume You can press the Volume key to adjust the ringer volume when the phone is idle or ringing You can also press the Volume key to adjust the receiver volume of currently engaged audio devices handset speakerphone or headset when the phone is in use To adjust the ringer volume when the phone is id...

Страница 53: ...can select different ring tones to distinguish different accounts registered on your phone or to distinguish your phone from your neighbor s The ring tone format must meet the following Format Single File Size Note wav 8MB 2MB of space should be reserved for the phone To select a ring tone for the phone via phone user interface 1 Press Menu Settings Basic Settings Sound Ring Tones Common 2 Press o...

Страница 54: ...ter soft key 3 Press or to select the desired ring tone If Common is selected this account will use the ring tone selected for the phone 4 Optional Press to adjust the ringer volume 5 Press the Save soft key to accept the change or the Back soft key to cancel A ring tone for the account is configurable via web user interface at the path Account Basic Ring Type To upload a custom ring tone for your...

Страница 55: ...he path Features Audio Contact Management This section provides the operating instructions for managing contacts Topics include Directory Local Directory Blacklist Remote Phone Book Directory Directory provides an easy access to the frequently used lists The lists may contain Local Directory History Remote Phone Book and LDAP You can configure the list s to be accessed for the Directory soft key N...

Страница 56: ...nabled column 4 To remove a list from the Enabled column select the desired list and click 5 To adjust the display order of enabled lists select the desired list and click or The LCD screen will display the list s in the adjusted order 6 Click Confirm to accept the change Note To view the directory list s via phone user interface 1 Press the Directory soft key when the phone is idle The LCD screen...

Страница 57: ... as there is only Local Directory enabled in the directory by default If the Local Directory is removed from the directory refer to Directory on page 45 press Menu Directory Local Directory to enter the local directory 2 Press the AddGroup soft key 3 Enter the desired group name in the Name field 4 Press or or the Switch soft key to select the desired ring tone from the Ring field If remote phone ...

Страница 58: ...ncel Editing Groups To edit a group in the local directory 1 Press the Directory soft key The IP phone enters the local directory directly as there is only Local Directory enabled in the directory by default If Local Directory is removed from the directory refer to Directory on page 45 press Menu Directory Local Directory to enter the local directory 2 Select the desired contact group 3 Press the ...

Страница 59: ...oups by pressing the Option soft key and then select Delete All Adding Contacts You can add contacts to the local directory in one of the following ways Manually From call history From a remote phone book Adding Contacts Manually To add a contact to the local directory manually 1 Press the Directory soft key The IP phone enters the local directory directly as there is only Local Directory enabled ...

Страница 60: ...s Phone ring tone refer to Ring Tones 7 Press or or the Switch soft key to select the desired group from the Group field 8 Press the Add soft key to accept the change or the Back soft key to cancel Note Adding Contacts from Call History To add a contact to the local directory from call history 1 Press the History soft key 2 Press or to highlight the desired entry 3 Press the Option soft key and th...

Страница 61: ...ng refer to Remote Phone Book on page 56 Editing Contacts To edit a contact in the local directory 1 Press the Directory soft key The IP phone enters the local directory directly as there is only Local Directory enabled in the directory by default If Local Directory is removed from the directory refer to Directory on page 45 press Menu Directory Local Directory to enter the local directory 2 Selec...

Страница 62: ...tion or the Cancel soft key to cancel You can also delete all contacts by pressing the Option soft key and then select Delete All Placing Calls to Contacts To place a call to a contact from the local directory 1 Press the Directory soft key The IP phone enters the local directory directly as there is only Local Directory enabled in the directory by default If Local Directory is removed from the di...

Страница 63: ...ectory Local Directory to enter the local directory 2 Press the Search soft key 3 Enter a few continuous characters of the contact name or continuous numbers of the contact number office mobile or other number using the keypad The contacts whose name or phone number matches the characters entered will appear on the LCD screen You can dial from the result list Importing Exporting Contact Lists You ...

Страница 64: ...ocate a contact list file the file format must be csv from your local system 3 Optional Check the Show Title checkbox It will prevent importing the title of the contact information which is located in the first line of the CSV file 4 Click Import CSV to import the contact list 5 Optional Mark the On radio box in the Del Old contact field It will delete all existing contacts while importing the con...

Страница 65: ...bers for a blacklist You can store up to 30 contacts add edit delete or search for a contact in the blacklist directory and even call a contact from the blacklist directory Incoming calls from blacklist directory contacts will be rejected automatically To add a contact to the blacklist directory manually 1 Press Menu Directory Blacklist 2 Press the Add soft key 3 Enter the name and the office mobi...

Страница 66: ...ighlight the desired contact 4 Press the Option soft key and then select Add to Blacklist The LCD screen prompts Move to blacklist 5 Press the OK soft key to accept the change For operating instructions on editing deleting placing calls to and or searching for contacts in the blacklist refer to the operating instructions of Editing Contacts on page 51 Deleting Contacts on page 51 Placing Calls to ...

Страница 67: ...f Remote Phone Book is added to the directory refer to Directory on page 45 press Directory Remote Phone Book to enter the remote phone book 2 Press or to select the desired remote group and then press the Enter soft key The phone then connects to the remote phone book and proceeds to load it The contacts in the remote phone book are displayed on the LCD screen 3 Press the Back soft key to back to...

Страница 68: ...all history lists of Placed Calls Received Calls Missed Calls and Forwarded Calls Each call history list supports up to 100 entries You can view call history place a call add a contact or delete an entry from the call history list History record feature is enabled by default If you don t want to save the call history you can disable the feature Viewing History Records To view call history 1 Press ...

Страница 69: ...the Option soft key and then select Add to Contact or Add to Blacklist 5 Enter the desired values in the corresponding fields 6 Press the Save soft key to accept the change For more information on local directory and or blacklist refer to Local Directory on page 47 and or Blacklist on page 55 Deleting History Records To delete an entry from the call history list 1 Press the History soft key 2 Pres...

Страница 70: ... contact from the desired lists when the phone is on the dialing screen The lists can be Local Directory History Remote Phone Book and LDAP Note To configure search source list in dialing via web user interface 1 Click on Directory Setting 2 In the Search Source List In Dialing block select the desired list from the Disabled column and click The selected list appears in the Enabled column 3 Repeat...

Страница 71: ... line key 2 Enter a few continuous characters of the entry s name or continuous numbers of the entry s phone number office mobile or other number using the keypad The entries in the enabled search source lists whose name or phone number matches the characters entered will appear on the LCD screen You can press or to scroll to the desired entry and then place a call to the entry Search source list ...

Страница 72: ...General Information 2 Select Custom logo from the pull down list of Use Logo 3 Click Browse to locate the logo file from your local system 4 Click Upload to upload the file Note Delete item will appear after you upload a custom logo you can click Delete to delete the custom logo The logo file format must be dob contact your system administrator for more information A custom logo can be uploaded vi...

Страница 73: ... or the Answer soft key to answer an incoming call The call will be connected to your headset automatically Enter the desired number and then press the Send soft key the phone will then place a call using the headset automatically For more information on using the headset to place a call refer to Placing Calls on page 92 To deactivate the headset mode 1 Press again on the phone The headset key LED...

Страница 74: ...dsets to the headset jack and handset jack respectively Once the phone connects to a call the headset connected to the headset jack will have full duplex capabilities while the one connected to the handset jack will only be able to listen To enable dual headset via web user interface 1 Click on Features General Information If headset prior is enabled the headset mode will not be deactivated until ...

Страница 75: ...ou can activate deactivate the Bluetooth mode on the phone and then pair and connect the Bluetooth headset with your phone You can scan and pair up to 60 Bluetooth headsets with your phone However only one headset can be connected at a time You can also disconnect and delete your Bluetooth headset from the phone Note Dual headset is configurable via web user interface only Ensure that the Bluetoot...

Страница 76: ...key to select On from the Bluetooth field 3 Press the Save soft key to accept the change The Bluetooth status is displayed on the center of LCD screen when the phone is idle Bluetooth mode is configurable via web user interface at the path Features Bluetooth Pairing and Connecting the Bluetooth Headset Before you pair a Bluetooth headset check the indicator on the Bluetooth headset to make sure th...

Страница 77: ... Bluetooth Headset Information To view the Bluetooth headset information 1 Press Menu Settings Basic Settings Bluetooth Paired Bluetooth Device The LCD screen displays a list of paired and connected Bluetooth headsets 2 Select the desired Bluetooth headset 3 Press the Option soft key and then select Detail to view the Bluetooth headset information Device Name the name of the Bluetooth headset MAC ...

Страница 78: ... press the Connect soft key Deleting the Paired Bluetooth Headset You can delete your Bluetooth headset from your phone When you delete the Bluetooth headset it will disappear from the Paired Bluetooth Device list To connect it to your IP phone again you need to scan and connect it again To delete your Bluetooth headset from your phone 1 Press Menu Settings Basic Settings Bluetooth Paired Bluetoot...

Страница 79: ...r a line key feature which will appear on the LCD screen Line keys allow you to quickly access features such as recall and voice mail The line key LEDs will indicate the monitored status when line keys are assigned with particular features such as BLF The default key type of line key 1 12 is Line The default key type of line key 13 15 is N A which indicates that this line key provides no functiona...

Страница 80: ...t bottom is used to switch pages The following figure shows an example The following table lists the page icons Icons Description Indicates the current page of line keys Indicates the non current page of line keys Page Tips You can use page tips feature to enable the page icon and page switch key LED to indicate different statuses This feature is disabled by default The following table lists the p...

Страница 81: ...able Page Tips 3 Click Confirm to accept the change Note Line Key Features Line key features are explained in the following subchapters in detail Line Speed Dial Voice Mail Direct Pickup Group Pickup DTMF Prefix Local Group XML Group XML Browser LDAP Conference Forward Transfer Hold DND SMS Group Listening Page tips feature is configurable via web user interface only ...

Страница 82: ... you select Lock from the Value field the line keys located in the same position of the other page will be automatically assigned Line feature with Lock filled in the Value field This feature is only applicable to line key 1 5 Then you can use this key on every page If you select Default from the Value field you can only use this key on the current page Speed Dial You can use this key feature to s...

Страница 83: ...oup Pickup You can use this key feature to answer incoming calls in a group that is associated with their own group Dependencies Type Key Event Key Type Group Pick Up Account ID the account this feature will be applied to Label key label displayed on the LCD screen Value the group call pickup code Usage Press the Group Pickup key on your phone when a phone number in the group receives an incoming ...

Страница 84: ... You can use this key feature to quickly access a remote group in your remote phone book You should configure remote phone book in advance For more information refer to Remote Phone Book on page 56 Dependencies Type Key Event Key Type XML Group PhoneBook Name the remote group name you want to access if the remote phone book is configured Label key label displayed on the LCD screen Usage Press the ...

Страница 85: ...ation refer to Conference on page 116 Dependencies Type Key Event Key Type Conf Label key label displayed on the LCD screen Value the number you want to add to the conference Usage Press the Conference key during an active call to set up a conference with the number specified in the Value field Note Forward You can use this key feature to forward an incoming call to someone else For more informati...

Страница 86: ...ia DSS key is New Call press the Transfer key to place a new call to the number specified in the Value field Note Hold You can use this key feature to place an active call on hold or retrieve a held call Dependencies Type Key Event Key Type Hold Label key label displayed on the LCD screen Usage 1 Press the Hold key during an active call to place the call on hold 2 Press the Hold key again to retri...

Страница 87: ...e Speakerphone and Handset Headset mode at the same time It is suitable for the group conversations which have more than one person present at one end You are able to speak and listen through the handset headset while the others nearby can only listen through the speaker Dependencies Type Key Event Key Type Group Listening Label key label displayed on the LCD screen Usage 1 During a call press the...

Страница 88: ...Press the URL key to trigger the phone to send an HTTP GET request containing the URL specified in the Value field Phone Lock You can use this key feature to immediately lock your phone instead of long pressing For more information refer to Phone Lock on page 40 Dependencies Type Key Event Key Type Phone Lock Label key label displayed on the LCD screen Usage When the phone lock feature is enabled ...

Страница 89: ...n in the Label field 6 Optional Enter the corresponding value in the Value field 7 Press the Save soft key to accept the change or the Back soft key to cancel To customize programable keys via web user interface 1 Click on Dsskey Programable Key 2 Customize specific features for these keys 3 Optional Enter the string that will appear on the LCD screen in the Label field Label is configurable only ...

Страница 90: ...nt Management You can register one or multiple accounts on the SIP T42S IP phone You can also configure each line key to associate with an account or configure multiple line keys to associate with an account Account Registration To register an account via phone user interface 1 Press Menu Settings Advanced Settings default password admin Accounts 2 Select the desired account and then press the Ent...

Страница 91: ...gs default password admin Accounts 2 Select the desired account and then press the Enter soft key 3 Select Disabled from the Activation field 4 Press the Save soft key to accept the change or the Back soft key to cancel Registering an account is configurable via web user interface at the path Account Register Note Multiple Line Keys per Account You can configure multiple line keys to associate wit...

Страница 92: ... 12 would match 123 1234 12345 12abc etc x An x can be used as a placeholder for any character Example 12x would match 121 122 123 12a etc Numeric ranges are allowed within the brackets Digit Digit Example 5 7 would match the number 5 6 or 7 The square brackets can be used as a placeholder for a single character which matches any of a set of characters Example 91 5 7 1234 would match 9151234 91612...

Страница 93: ...ber 1234 you just need to enter 1 on the phone and then press the Send soft key To add a replace rule via web user interface 1 Click on Settings Dial Plan Replace Rule 2 Enter the string e g 1 in the Prefix field 3 Enter the string e g 1234 in the Replace field 4 Enter the desired line ID in the Account field or leave it blank 5 Click Add to add the replace rule The IP phone supports a new dial pl...

Страница 94: ...nfigure one or more dial now rules up 100 on your phone When the dialed number matches the dial now string the number will be dialed out automatically For example a dial now rule is configured as 2xx any entered three digit string beginning with 2 will then be dialed out automatically on the phone To add a dial now rule via web user interface 1 Click on Settings Dial Plan Dial Now 2 Enter the desi...

Страница 95: ...re the interval for dial now rules That is you can configure your phone to automatically dial out the phone number which matches a dial now rule after the designated period of time To configure the delay time for dial now rule via web user interface 1 Click on Features General Information 2 Enter the time between 0 and 14 seconds in the Time Out for Dial Now Rule field You can also edit or delete ...

Страница 96: ...e 0592 Min Length 1 Max Length 15 When you dial out the number 56789 the length of the number is between 1 and 15 the phone will add the area code and dial out the number 059256789 You can only configure one area code rule on your phone To configure the area code via web user interface 1 Click on Settings Dial Plan Area Code 2 Enter the desired values in the Code Min Length 1 15 and Max Length 1 1...

Страница 97: ...ialing will fail and the LCD screen will prompt Forbidden Number To add a block out number via web user interface 1 Click on Settings Dial Plan Block Out 2 Enter the desired value in the BlockOut NumberX field 3 Enter the desired line ID in the Account field or leave it blank For more information on the valid values for the Account field refer to Replace Rule on page 83 The default value of minimu...

Страница 98: ...gency services in an emergency situation You can dial these numbers when the phone is locked For more information on phone lock refer to Phone Lock on page 40 Note To specify emergency numbers via web user interface 1 Click on Features Phone Lock 2 Enter the emergency number in the Emergency field For multiple emergency numbers enter a comma between every two numbers The default emergency numbers ...

Страница 99: ...e in the Inter Digit Time 1 14s field The default delay time is 4 4 Click Confirm to accept the change Note Hotline You can dial a hotline number immediately upon lifting the handset pressing the Speakerphone key or the line key You can also configure a delay and then the phone will dial out the hotline number automatically after the designated period of time To configure the hotline number via ph...

Страница 100: ...er Guide for the SIP T42S IP Phone 90 4 Press the Save soft key to accept the change or the Back soft key to cancel Hotline is configurable via web user interface at the path Features General Information ...

Страница 101: ...rovides basic operating instructions for the SIP T42S IP phone Topics include Placing Calls Answering Calls Ending Calls Redialing Numbers Recent Call In Dialing Auto Redial Call Completion ReCall Call Mute Call Hold Resume Do Not Disturb DND Call Forward Call Transfer Call Waiting Conference Call Park Retrieve Call Pickup Anonymous Call Anonymous Call Rejection If you require additional informati...

Страница 102: ... the figure below the call to Tom the phone number 270 has lasted 33 seconds To place a call using the handset 1 Pick up the handset 2 Enter the desired number using the keypad 3 Press or the Send soft key The key is configured as a send key by default You can also set the key as the send key or set neither For more information refer to the Key As Send on page 40 Note To place a call using the han...

Страница 103: ...ld The SIP T42S IP phone can handle a maximum of 50 calls at one time To place multiple calls You can have more than one call on your SIP T42S IP phone To place a new call during an active call do one of the following Press the line key The active call is placed on hold Enter the desired number using the keypad Press or the Send soft key Press the Hold soft key to place the original call on hold P...

Страница 104: ...flashing green LED indicator To answer a call using the headset Do one of the following Press With the headset mode activated press the Answer soft key With the headset mode activated press the line key with the fast flashing green LED indicator Answering When in Another Call If you have an active call and an incoming call arrives on the phone do one of the following Press the Answer soft key The ...

Страница 105: ...ppears on the LCD screen only when the auto answer feature is enabled for the default account Auto answer is configurable via web user interface at the path Account Basic Note Ending Calls To end a call Do one of the following If you are using the handset press the End Call soft key or hang up the handset If you are using the headset press or the End Call soft key If you are using the speakerphone...

Страница 106: ...sired entry from the placed calls list and then press or the Send soft key Recent Call In Dialing To view the placed calls list when the phone is on the dialing screen you should enable recent call in dialing in advance To enable recent call in dialing via web user interface 1 Click on Directory Setting 2 Select Enabled from the pull down list of Recent Call In Dialing 3 Click Confirm to accept th...

Страница 107: ...mber when the called party is busy You can also configure the number of auto redial attempts and the time to wait between redial attempts To configure auto redial via phone user interface 1 Press Menu Features Auto Redial 2 Press or or the Switch soft key to select Enabled from the Auto Redial field 3 Enter the desired time in seconds in the Redial Interval field The default value is 10 4 Enter th...

Страница 108: ...ll Completion You can use call completion to notify the caller who failed to reach a desired party when the party becomes available to receive a call To configure call completion via phone user interface 1 Press Menu Features Call Completion 2 Press or or the Switch soft key to select Enabled from the Call Completion field 3 Press the Save soft key to accept the change or the Back soft key to canc...

Страница 109: ...that will appear on the LCD screen in the Label field 6 Press the Save soft key to accept the change or the Back soft key to cancel Recall key is configurable via web user interface at the path Dsskey Line Key Call Mute You can mute the microphone of the active audio device during an active call so that the other party cannot hear you You can also mute the microphone while dialing so that the othe...

Страница 110: ...e call is now muted To un mute a call 1 Press again to un mute the call The mute key LED goes out Muting While Dialing To mute the microphone while dialing 1 Press on the pre dialing dialing or calling screen The mute key LED illuminates solid red The call is muted automatically when set up successfully To un mute the microphone while dialing 1 Press again on the pre dialing dialing or calling scr...

Страница 111: ...D to reject incoming calls automatically on the phone The prompt message n New Missed Call s n indicates the number of missed calls e g 1 New Missed Call s will appear on the LCD screen and callers will receive a busy message All calls you receive while DND is activated are logged to your missed calls list Note The phone will beep softly every 30 seconds to remind you that you still have a call on...

Страница 112: ...ND can be configured for each or all accounts To configure the DND mode via web user interface 1 Click on Features Forward DND 2 In the DND block mark the desired radio box in the Mode field 3 Click Confirm to accept the change Note To activate DND in phone mode 1 Press the DND soft key when the phone is idle The icon appears on the status bar Note DND mode is configurable via web user interface o...

Страница 113: ...ft key if DND on code and off code are not needed on your server After DND was activated for a specific account on the step 2 press or to highlight the DND Status field Press the All Lines soft key The LCD screen prompts Copy to all lines Press the OK soft key to accept the change or the Cancel soft key to cancel 3 Press the Save soft key to accept the change If you activate DND for the default ac...

Страница 114: ...bers specified in the DND Authorized Numbers field Note To deactivate DND in phone mode 1 Press the DND soft key when the phone is idle To deactivate DND in custom mode 1 Press the DND soft key when the phone is idle 2 Press or to select the desired account and then press the Enter soft key 3 Press or or the Switch soft key to select Disabled from the DND Status field If you want to deactivate DND...

Страница 115: ...eriod of time You can activate deactivate call forward for the phone or you can customize call forward for each or all accounts There are two call forward modes Phone default Call forward is effective for the phone system Custom Call forward can be configured for each or all accounts To configure the call forward mode via web user interface 1 Click on Features Forward DND When the phone forwards a...

Страница 116: ...type and then press the Enter soft key 3 Depending on your selection a If you select Always Forward 1 Press or or the Switch soft key to select Enabled from the Always Forward field 2 Enter the destination number you want to forward all incoming calls to in the Forward to field 3 Optional Enter the always forward on code or off code respectively in the On Code or Off Code field b If you select Bus...

Страница 117: ...soft key to select the ring time to wait before forwarding from the After Ring Time field The default ring time is 12 4 Optional Enter the no answer forward on code or off code respectively in the On Code or Off Code field 4 Press the Save soft key to accept the change or the Back soft key to cancel The icon on the status bar indicates that the call forward is activated To activate call forward in...

Страница 118: ...n prompts Copy to all lines 3 Press the OK soft key to accept the change or the Cancel soft key to cancel b If you select Busy Forward you can activate it for a specific account 1 Press or or the Switch soft key to select Enabled from the Busy Forward field 2 Enter the destination number you want to forward incoming calls to when the phone is busy in the Forward to field 3 Optional Enter the busy ...

Страница 119: ...ate no answer forward for all accounts do the following 1 Press or to highlight the No Answer Forward field 2 Press the All Lines soft key The LCD screen prompts Copy to all lines 3 Press the OK soft key to accept the change or the Cancel soft key to cancel 5 Press the Save soft key to accept the change or the Back soft key to cancel If you activate call forward for the default account the associa...

Страница 120: ...t of Forward Emergency 3 Enter the numbers in the Forward Authorized Numbers field For multiple numbers enter a comma between every two numbers 4 Click Confirm to accept the change When call forward is activated on the phone the phone cannot forward incoming calls from the numbers specified in the Forward Authorized Numbers field Note You can also enter the SIP URI or IP address in the Forward to ...

Страница 121: ...tivate call forward for all accounts press the All Lines soft key 5 Press the Save soft key to accept the change Dynamic Forwarding You can manually forward a call to another number while your phone rings To forward an incoming call to another party 1 When the phone is ringing press the Forward soft key 2 Enter the number you want to forward the incoming call to 3 Press or the Send soft key The LC...

Страница 122: ... Blind Transfer For more information on how to configure it refer to Configuring Transfer Mode on DSS Key on page 135 To perform a blind transfer during a call 1 Press the Transfer soft key during a call 2 You can do one of the following Enter the number you want to transfer the call to Press the Transfer soft key to complete the transfer If you are using a handset the transfer can be completed by...

Страница 123: ...e 111 To perform a blind transfer during multiple calls 1 Press the Transfer soft key during a call 2 You can do one of the following Press or to select the desired hold call you want to transfer the call to Press or the Select soft key Select New Call you can do one of the following Enter the number you want to transfer the call to Press the Transfer soft key to complete the transfer If you are u...

Страница 124: ...the Directory soft key and then select History Select the desired list and then press or to select the entry Directory should be configured in advance Refer to Directory on page 45 for more information Press or the Send soft key to dial out Press the Directory soft key and then select Remote Phone Book Select the desired group and search for the contact Directory should be configured in advance Re...

Страница 125: ...he contact Directory should be configured in advance Refer to Directory on page 45 and Remote Phone Book on page 56 for more information Press or the Send soft key to dial out If Allow Trans Exist Call refer to Allow Trans Exist Call on page 111 is enabled you can select the New Call and repeat steps mentioned above to complete transfer 3 After the party answers the call press the Transfer soft ke...

Страница 126: ... a conference with other two parties using the phone s local conference You can create a conference between an active call and a call on hold by pressing the Conf soft key The SIP T42S IP phone also supports network conference Note Local Conference The SIP T42S IP phone supports up to 3 parties including yourself in a conference call This is the default method of conference called Local Conference...

Страница 127: ...ons Press the Hold soft key to place the conference on hold Press the Split soft key to split the conference call into two individual calls on hold Press the Manage soft key and then press or to select the desired party Press the Far Mute soft key to mute the party The muted party can hear everyone but no one can hear the muted party Press the Remove soft key to remove the party from the conferenc...

Страница 128: ... the change Note To set up a network conference call 1 Place a call to the first party 2 Press the Conf soft key to place a new call The active call is placed on hold 3 Enter the number of the second party and then press or the Send soft key 4 When the second party answers the call press the Conf soft key to add the second party to the conference 5 Press the Conf soft key to place a new call The c...

Страница 129: ...on through dialing the park code Transfer mode park the call to shared parking lot through performing a blind transfer to a call park number call park code To configure a call park key via phone user interface 1 Press Menu Features DSS Keys 2 Select the desired line key 3 Press or or the Switch soft key to select Key Event from the Type field 4 Press or or the Switch soft key to select Call Park f...

Страница 130: ...web user interface 1 Click on Features Call Pickup 2 Select FAC from the pull down list of Call Park Mode 3 Select Enabled from the pull down list of Call Park If Enabled is selected the Park soft key will display on the LCD screen during a call and the Retrieve soft key will display on the dialing screen 4 Optional Enter the call park code in the Call Park Code field It is configured for the Park...

Страница 131: ...e prompt confirming that the call is parked b If you want to park the call against desired extension 1 Enter an extension e g 4603 where you want to park the call 2 Press or If the call is parked successfully you will hear a voice prompt confirming that the call is parked The call is parked against the extension you entered To retrieve a parked call in FAC mode 1 Do one of the following If the par...

Страница 132: ... of Call Park Mode 3 Select Enabled from the pull down list of Call Park If Enabled is selected the Park soft key will display on the LCD screen during a call and the Retrieve soft key will display on the dialing screen 4 Optional Enter the call park code in the Call Park Code field It is configured for the Park soft key This call park code will also apply to the call park key 5 Optional Enter the...

Страница 133: ...ill be directly transferred to the shared parking lot Note To retrieve a parked call in Transfer mode 1 Do one of the following If the park retrieve code is not configured dial the park retrieve code e g 11 If the park retrieve code is configured press the Retrieve soft key on the dialing screen or retrieve park key if configured on the IP phone The phone will retrieve the parked call from the sha...

Страница 134: ...pickup you need to configure the call pickup code beforehand on a global or per line basis via web user interface Note Directed Call Pickup To enable directed call pickup and configure the directed call pickup code on a global basis via web user interface 1 Click on Features Call Pickup 2 Select Enabled from the pull down list of Directed Call Pickup 3 Enter the directed call pickup code in the Di...

Страница 135: ... The DPickup soft key appears on the LCD screen 2 Press the DPickup soft key on your phone when the target phone receives an incoming call 3 Enter the phone number which is receiving an incoming call 4 Press the DPickup soft key again The call is answered on your phone You can also configure a DSS key as a direct pickup key via phone user interface or web user interface Once configured you can pic...

Страница 136: ...lick on Features Call Pickup 2 Select Enabled from the pull down list of Group Call Pickup 3 Enter the group call pickup code in the Group Call Pickup Code field 4 Click Confirm to accept the change To configure the group call pickup code on a per line basis via web user interface 1 Click on Account Advanced 2 Select the desired account from the pull down list of Account ...

Страница 137: ...eceives an incoming call The call is answered on your phone You can also configure a DSS key as a group pickup key via phone user interface or web user interface Once configured you can pick up a call by pressing the group pickup key directly For more information refer to DSS Keys on page 69 Note The directed call pickup code and group call pickup code are predefined on the system server Contact y...

Страница 138: ...h soft key to select Enabled from the Local Anonymous field 4 Optional Press or or the Switch soft key to select the desired value from the Send Anonymous Code field The phone will send the configured on code or off code depending on your selection when you enable or disable anonymous call feature on the phone 5 Optional Enter the anonymous call on code and off code respectively in the On Code and...

Страница 139: ...nymous Call 2 Press or or the Switch soft key to select the desired line from the Line ID field 3 Press or to scroll to the Local Anonymous Rejection field 4 Press or or the Switch soft key to select Enabled from the Local Anonymous Rejection field 5 Optional Press or or the Switch soft key to select the desired value from the Send Rejection Code field The phone will send the configured on code or...

Страница 140: ...User Guide for the SIP T42S IP Phone 130 ...

Страница 141: ...trator Busy Lamp Field BLF You can use BLF to monitor a specific line for status changes on the phone For example you can configure a BLF key on the phone to monitor the status of a friend s line busy or idle The BLF key LED illuminates solid red when the friend s line is in use For more information on BLF key LED indicators refer to LED Instructions on page 5 Configuring the BLF Feature on the IP...

Страница 142: ...change or the Back soft key to cancel BLF key is configurable via web user interface at the path Dsskey Line Key Configuring Visual and Audio Alert for BLF Pickup You can enable visual alert feature for BLF pickup on the phone This allows the LCD screen of the monitoring phone to display the caller ID when the monitored line receives an incoming call You can also enable audio alert feature for BLF...

Страница 143: ...appears on the LCD screen if enabled In the following figure the LCD screen shows an incoming call from 1079 on the monitored line You can do the following actions Press the Pick Up soft key to pick up the call Press the Send soft key to dial out the monitored phone number Press the New Call soft key to place a new call Press the Cancel soft key to exit the screen Note Configuring Directed Call Pi...

Страница 144: ...asis via web user interface Note To configure the directed call pickup code on a global basis via web user interface 1 Click on Features Call Pickup 2 Enter the desired pickup code in the Directed Call Pickup Code field 3 Click Confirm to accept the change To configure the directed call pickup code on a per line basis via web user interface 1 Click on Account Advanced 2 Select the desired account ...

Страница 145: ...th the BLF key To configure the transfer mode on DSS key via web user interface 1 Click on Features Transfer 2 Select the desired transfer mode from the pull down list of Transfer Mode via Dsskey If you select Blind Transfer press the BLF key to blind transfer the call to the monitored user If you select Attended Transfer press the BLF key to dial out the monitored phone number and then perform an...

Страница 146: ...e handles the active call differently depending on the configuration of transfer mode via Dsskey with the BLF key refer to Configuring Transfer Mode on DSS Key The transfer mode on DSS key has the following modes Blind Transfer Attended Transfer New Call When the transfer mode on DSS key is set to Blind Transfer and there is already an active call on the IP phone you can do the following To perfor...

Страница 147: ... flash red You can use the BLF key to pick up an incoming call of the monitored user If you enable visual alert feature on the phone you can pick up the incoming call using the DPickup soft key Before picking up an incoming call ensure that the directed call pickup code has been configured in advance To pick up an incoming call using the BLF key or the DPickup soft key 1 Press the BLF key or the D...

Страница 148: ...oming call press the BLF list key to pick up the call directly Before picking up an incoming call ensure that the BLF List Pickup Code has been configured in advance If the code is not configured the phone will place a call to the monitored user instead of picking up the incoming call of the monitored user when you press the BLF List key When there is a conversation on the monitored user press the...

Страница 149: ...io alert if enabled on your phone when the monitored user receives an incoming call For more information refer to Configuring Visual and Audio Alert for BLF Pickup on page 132 Note Call Recording The SIP T42S IP phone supports local and server recording If you insert a USB flash drive into The pickup code is used in the following order of preference BLF List Pickup Code Account Advanced Directed C...

Страница 150: ...maining recording time XX XX XX For more information on the available recording time refer to Viewing the Storage Space on page 144 The following figure shows an example Note The Start REC soft key controls the recording function and is available The free space of USB flash drive is sufficient When there are one or more calls connected to your IP phone During an active call When calls are on hold ...

Страница 151: ...ps counting The Re REC soft key appears on the LCD screen Both you and other parties are not recorded Press the Re REC soft key to continue recording Press the More soft key and then press the Stop REC soft key The Start REC soft key appears on the LCD screen Recording stops and the LCD screen prompts Call has been successfully recorded on USB device Press the Start REC soft key to start recording...

Страница 152: ...flash drive automatically The record soft keys disappear You cannot record a call unless the space of your USB flash drive is released Note When you end a call while recording the recording will be stopped and saved as wav files on the USB flash drive automatically To stop recording while the phone records do one of the following Press the More soft key and then press the Stop REC soft key The LCD...

Страница 153: ...address name or the first person s number IP address name you called 2 Press or to scroll through the recorded files 3 Press the Play soft key During the recording playback you can do the following Press the Pause soft key to pause the playback The Play soft key appears on the LCD screen Press the Play soft key to continue the playback Press the soft key to skip forward the playback Press once to ...

Страница 154: ...File To delete a recorded file 1 Press Menu USB Browse Audio 2 Press or to highlight the recording you want to delete 3 Press the Delete soft key The LCD screen prompts the following warning 4 Press the OK soft key to confirm the deletion or the Cancel soft key to cancel Viewing the Storage Space You can view the storage space e g total space used space free space of the USB flash drive on the pho...

Страница 155: ...er interface 1 Press Menu Features DSS Keys 2 Select the desired DSS key 3 Press or or the Switch soft key to select Key Event from the Type field 4 Press or or the Switch soft key to select Record from the Key Type field 5 Optional Enter the string that will appear on the LCD screen in the Label field 6 Press the Save soft key to accept the change or the Back soft key to cancel Record key is conf...

Страница 156: ... screen and the record key or URL record key LED goes out Recording status indicators you need to know Circumstance Icons on the LCD screen A recording is started appears on the LCD screen A recording cannot be started appears for 1 second A recording cannot be stopped appears for 1 second then goes back The recording box is full appears for 1 second The call cannot be recorded appears for 1 secon...

Страница 157: ... the Type field 4 Press or or the Switch soft key to select Hot Desking from the Key Type field 5 Optional Enter the string that will appear on the LCD screen in the Label field 6 Press the Save soft key to accept the change or the Back soft key to cancel Hot desking key is configurable via web user interface at the path Dsskey Line Key To use hot desking 1 Press the hot desking key when the phone...

Страница 158: ...nter the target extension number in the Value field 7 Optional Enter the directed call pickup code in the Extension field If it is configured when the target extension receives an incoming call the supervisor can press the intercom key to pick up the call directly Contact your system administrator for more information 8 Press the Save soft key to accept the change or the Back soft key to cancel In...

Страница 159: ...for intercom calls If Intercom Mute is disabled the microphone will work for intercom calls Intercom Mute is disabled by default Intercom Tone You can enable or disable the phone to play a warning tone when receiving an intercom call If Intercom Tone is enabled the phone will play a warning tone before answering the intercom call If Intercom Tone is disabled the phone will automatically answer the...

Страница 160: ...nd Call soft key Picking up an Incoming Call of the Target Extension When the target extension receives an incoming call the intercom key LED of the target extension will flash green If you configure the directed call pickup code in advance you can pick up the target extension s incoming call by pressing the intercom key You can configure the directed call pickup code when configuring an intercom ...

Страница 161: ... to 25 You can broadcast audio to a specific channel We recommend that you specify these channels when broadcasting with Polycom IP phones which have 25 channels you can listen to 26 to 30 You can broadcast audio to a specific channel We recommend that you specify these channels when broadcasting with Yealink IP phones running new firmware version new paging mechanism The IP phones will automatica...

Страница 162: ...list key is configurable via web user interface at the path Dsskey Line Key To configure paging list via phone user interface 1 Press the paging list key when the phone is idle If the paging list key is not configured you can also press Menu Features Paging List to configure the paging list 2 Press or to select a desired paging group The default tag is Empty if it is not configured before 3 Press ...

Страница 163: ... screen prompts Delete selected paging group 4 Press the OK soft key to accept the change or the Cancel soft key to cancel If you want to delete all paging groups you can press the Del All soft key You can also configure the phone to use a default codec for sending multicast RTP stream via web user interface To configure a default codec for multicast paging via web user interface 1 Click on Featur...

Страница 164: ...priority of multicast listening address from which the phone can receive an RTP stream when DND is activated If a priority is selected from the pull down list of Ignore DND the phone will ignore incoming multicast paging calls with lower priorities when DND is activated in phone mode Valid values in the Ignore DND field 1 to 31 Define the lowest priority of the multicast listening address from whi...

Страница 165: ... IP 2 Select the desired value from the pull down list of Paging Barge 3 Select the desired value from the pull down list of Ignore DND 4 Select the desired value from the pull down list of Paging Priority Active 5 Enter the multicast IP address es and port number e g 224 5 6 20 10008 which the phone listens to for incoming RTP multicast in the Listening Address field 6 Optional Enter the label in...

Страница 166: ...sion on hold and receiver s phone releases the session To resume the held multicast RTP session press the Resume soft key The multicast RTP session is established again To end the multicast RTP session press the End Call soft key Note To send RTP stream via a paging key list when the receiver s phone is idle 1 Press the paging list key when the phone is idle 2 Press or to select the desired paging...

Страница 167: ...nd immediately plays audio from some source located anywhere LAN Internet to the held party Contact your system administrator for the SIP URI Note To configure music on hold server via web user interface 1 Click on Account Advanced 2 Select the desired account from the pull down list of Account 3 Enter the SIP URI e g sip moh sip com in the Music Server URI field 4 Click Confirm to accept the chan...

Страница 168: ...e string that will appear on the LCD screen in the Label field 5 Press the Save soft key to accept the change or the Back soft key to cancel ACD key is configurable via web user interface at the path Dsskey Line Key To log into the ACD system 1 Press the ACD key when the phone is idle The LCD screen prompts you the following information User ID the identity used to log into the queue Password the ...

Страница 169: ... indicated by a different line icon In the following figure the first line is private and the second line is shared If two phones share a line an incoming call to this extension will cause both phones to ring simultaneously The incoming call can be answered on either phone but not both This feature is very useful in the boss and secretary scenario For example the secretary can share the boss s ext...

Страница 170: ...line on the phone If auto linekeys feature is enabled For example party A party B share the account 4603 phone A registers the primary account 4603 and assigns line key 1 and line key 2 for the account 4603 phone B registers the alternate account 4603_1 and assigns line key 1 and line key 2 for the account 4603_1 phone C registers the account 4604 To configure the auto linekeys feature via web use...

Страница 171: ...Advanced Phone Features 161 If Auto LineKeys is enabled you can automatically assign multiple DSS keys with Line type for a registered shared line on the phone 3 Click Confirm to accept the change ...

Страница 172: ...er of line key on phone A via web user interface 1 Register the primary account 4603 2 Click on Advanced and then select Shared Call Appearance from the pull down list of Shared Line 3 Enter the desired number in the Number of line key field This field appears only if Auto Linekeys is enabled ...

Страница 173: ...t value is 1 In this example the value is set to 2 4 Click Confirm to accept the change The phone A will automatically configure the line keys from the first unused DSS key according to the configured number in the Number of line key field ...

Страница 174: ...eb user interface 1 Register the alternate account 4603_1 Enter the primary account 4603 in the Register Name field 2 Click on Advanced and then select Shared Call Appearance from the pull down list of Shared Line 3 Enter the desired number in the Number of line key field This field appears only if Auto Linekeys is enabled ...

Страница 175: ...mple you can retrieve the held call on either phone A or phone B when you place a call on public hold you can retrieve the held call only on phone A when you place a call on private hold on phone A By default the private hold soft key isn t displayed on the LCD screen You need to configure either the private hold soft key or a private hold key before you place the call on private hold To configure...

Страница 176: ...ptional Enter the string that will appear on the LCD screen in the Label field 6 Press the Save soft key to accept the change or the Back soft key to cancel Configuring call pull feature Call pull feature allows users to retrieve an existing call from another shared phone that is in active or public hold status To configure the call pull feature access code via web user interface 1 Click on Accoun...

Страница 177: ...es you with detailed information on using the SIP T42S IP phone in a SCA Hybrid Key System scenario In a SCA Hybrid Key System scenario the status of the line key LED which associates with a shared line will change For more information on line key LED indicators refer to LED Instructions on page 5 You can do the following using the IP phone in a SCA Hybrid Key System scenario Placing calls Answeri...

Страница 178: ...ey to enter the dialing screen Enter the desired number using the keypad Press or the Send soft key Phone A will dial the entered number using the line key 2 automatically Press the line key The original call is placed on hold Enter the desired number using the keypad Press or the Send soft key Phone A will dial the entered number using the selected line key Answering Calls You can have one call o...

Страница 179: ...ndicators of the line key 1 on phone A will slowly flash green and phone B will slowly flash red indicating that there is the held call on the line key 1 The LED indicators of the line key 2 on phone A will illuminate solid green and phone B will illuminate solid red indicating that there is an active call on the line key 2 You can also answer the call on phone B Do one of the following on phone B...

Страница 180: ...press the More soft key to see the PriHold soft key The line key LED slowly flashes green on phone A when the shared line call is placed on private hold Retrieving a Held Call To retrieve a call placed on public hold You can retrieve the public held call on either phone A or phone B To retrieve the call on phone A 1 Press the line key with the slow flashing green LED indicator or the Resume soft k...

Страница 181: ...owing 1 Long press the desired line key on phone B The Cancel Call Pull New Call and Barge In soft keys appear on the LCD screen of phone B 2 Press the Barge In soft key to interrupt the active call of phone A Party B will set up a conference call with the other parties in the active call 3 Press the Hold or the End Call soft key If any party in the conference call presses the Hold soft key two wa...

Страница 182: ...ey the remaining parties are still connected If the other party not the shared line party presses the End Call soft key the conference call is ended Call Pull Call pull feature allows users to retrieve an existing call from another shared phone that is in active or hold status For example when there is a call between phone A and phone C you can use call pull feature on phone B to retrieve this cal...

Страница 183: ...two or more IP phones Users can monitor the specific extension BLA number for status changes on each IP phone To use this feature a BLA group should be pre configured on the server and one of them is specified as a BLA number BLA depends on support from a SIP server In the following figure the first line is private and the second line is shared Any IP phone can be used to originate or receive call...

Страница 184: ... phone A registers the account 14019833020 and assigns BLA number phone B registers the account 10462190020 and assigns BLA number phone C registers the account 14755608020 Phone A and phone B share the BLA number 14084588327 To register an account and configure BLA feature on phone A via web user interface 1 Register the account 14019833020 ...

Страница 185: ...elect Draft BLA from the pull down list of Shared Line 3 Enter the desired number in the BLA Number field 4 Click Confirm to accept the change To register an account and configure BLA feature on phone B via web user interface 1 Register the account 10462190020 ...

Страница 186: ...rio the status of the line key LED which associates with a bridged line will change For more information on line key LED indicators refer to LED Instructions on page 5 You can do the following using the IP phone in a BLA scenario Placing calls Answering calls Place a call on hold Retrieving a held call Placing Calls You can have one call or multiple calls on the bridged line To place a call on the...

Страница 187: ...key Phone A will dial the entered number Answering Calls When the phone C dials the BLA number 14084588327 an incoming call will arrive on the bridged line The phone A and phone B ring simultaneously and the LED indicators of the line key on both phone A and phone B will flash green You can answer the incoming call on either phone A or phone B but not both Do one of the following on phone A or pho...

Страница 188: ...etrieved To retrieve the held call on phone B 1 Press the line key with the slow flashing red LED indicator on phone B The conversation is established between phone B and phone C phone A disconnects the call Messages Short Message Service SMS You can send and receive text messages using the SIP T42S IP phone New text messages can be indicated both acoustically and visually When receiving a new tex...

Страница 189: ...t key to change the input mode 3 Press the Send soft key after completing the content 4 Optional Press or or the Switch soft key to select the desired account from the From field 5 Enter the number you want to send the message to in the To field 6 Press the Send soft key to send the message or the Back soft key to cancel Sending a text message is configurable via web user interface at the path Fea...

Страница 190: ...or the Cancel soft key to cancel You can also delete all text messages by pressing the Delete soft key and then select Delete All For more information refer to the above steps Note Voice Mail You can leave voice mails for someone else using the SIP T42S IP phone You can also listen to voice mails that are stored in a voice mailbox This feature is set up on the server side It is not available on al...

Страница 191: ...ce mail access code e g 4 4 Press the Save soft key to accept the change or the Back soft key to cancel Note To listen to voice mails 1 When the LCD screen prompts that the phone receives a new voice mail and the power indicator LED slowly flashes red you can press or the Connect soft key to dial out the voice mail access code 2 Follow the voice prompt to listen to your voice mails Note To view th...

Страница 192: ...I service is solicited so the SIP T42S IP phone must enable subscription for MWI Note The MWI subscription parameters you need to know Options Description Subscribe for MWI Enable or disable a subscription for MWI service MWI Subscription Period Period of MWI subscription The IP phone sends a refresh SUBSCRIBE request before initial SUBSCRIBE expiration Subscribe MWI To Voice Mail Enable or disabl...

Страница 193: ...ccept the change The IP phone will subscribe to the account number for MWI service by default To enable subscribe MWI to voice mail via web user interface 1 Click on Account Advanced 2 Select the desired account from the pull down list of Account 3 Select Enabled from the pull down list of Subscribe for MWI 4 Select Enabled from the pull down list of Subscribe MWI To Voice Mail ...

Страница 194: ...desired voice mail number in the Voice Mail field 6 Click Confirm to accept the change The IP phone will subscribe to the voice mail number for MWI service using Subscribe MWI To Voice Mail Note MWI subscription is configurable via web user interface only ...

Страница 195: ...aroe Islands Torshavn GMT Greenland Ireland Dublin Morocco Portugal Lisboa Porto Funchal Spain Canary Islands Las Palmas United Kingdom London 1 Albania Tirane Austria Vienna Belgium Brussels Caicos Chad Croatia Zagreb Czech Republic Prague Denmark Kopenhagen France Paris Germany Berlin Hungary Budapest Italy Rome Luxembourg Luxembourg Macedonia Skopje Namibia Windhoek Netherlands Amsterdam Spain ...

Страница 196: ...Darwin 10 Australia Brisbane Australia Hobart Australia Sydney Melboume Canberra Russia Vladivostok 10 30 Australia Lord Howe Islands 11 New Caledonia Noumea Russia Srednekolymsk Time 11 30 Norfolk Island 12 New Zealand Wellington Auckland Russia Kamchatka Time 12 45 New Zealand Chatham Islands 13 Tonga Nukualofa 13 30 Chatham Islands 14 Kiribati ...

Страница 197: ...Appendix 187 Appendix B Menu Structure ...

Страница 198: ...User Guide for the SIP T42S IP Phone 188 ...

Страница 199: ...Conference 116 Configuring a Record Key 145 Configuring a URL Record Key 145 Configuring an Access URL 57 Configuring an Intercom Key 148 Configuring BLA Feature on the IP Phone 174 Configuring SCA Feature on the IP Phone 160 Configuring the Intercom Feature on the IP Phone 148 Contact Management 45 Customizing Your Phone 33 D Declaration of Conformity vi Deleting Contacts 51 Deleting Groups 48 De...

Страница 200: ...ll from History Records 59 Placing an Intercom Call to the Target Extension 150 Placing Calls 92 Placing Calls to Contacts 52 Programable Keys 79 R ReCall 99 Receiving RTP Stream 154 Recent Call In Dialing 96 Recording Using a Record Key 144 Recording Using a USB Flash Drive 140 Redialing Numbers 95 Registration 28 Remote Phone Book 56 Replace Rule 83 Ring Tones 43 S Search Source List in Dialing ...

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