Troubleshooting
Write down the numbers of the error code (the lights that are ON) and contact your Xyplex Customer
Support representative. (In the U.S., call 1-800-435-7997. For International calls, the number is 508-264-
9903). Your representative will provide further instructions on how to handle the condition.
Common Error Codes
If you see this error code, the MAXserver 1600 has been configured for more memory than is actually
installed:
3, 4, 6, 7, 11
To correct the error, you must either configure the MAXserver for less installed memory, using the ROM
Configuration menu, or install additional SIMM memory. (The SIMM memory installation should only be
performed by qualified personnel.) The Configuration menu is described in Chapter 4. Use Option 2,
Modify Unit Configuration, to specify the amount of installed memory.
If you see one of these error codes, you must use the ROM configuration menu to re-initialize the unit:
3, 4, 8, 10, 16
3, 4, 6, 7, 11, 14
Chapter 4 explains how to access the ROM Configuration menu. Select Option 2, Modify Unit
Configuration, from the menu. The following prompt appears:
Initialize configuration to defaults (Y/N) [N]?
Answer Y (yes) and press <RETURN>.
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