T r o u b l e s h o o t i n g
11-28
❖
X N I C - E N E T / T R I N G C o n f i g u r a t i o n G u i d e
Before
Obtaining
Technical
Assistance
If you continue to experience problems with your XNIC and
cannot resolve them with the procedures discussed above,
contact your dealer, Xerox, or Rank Xerox. Before calling,
please have the following information available:
A Printer Configuration Sheet
Model of the printer in which the XNIC is installed
Type of host, operating system, and release level
Network operating environment
Type of connection to the network
BNC or UTP for Ethernet
STP or UTP for Token Ring
Contents of the host files:
TCP
:
/etc/printcap
,
/etc/hosts
,
/etc/ethers,
and
/or
/etc/inetd.conf
(if relevant to your system)
LAT
:
SYS$SYSTEM
and
MOM$LOAD
Novell NetWare
:
PRINTDEF
and/or
PRINTCON
setups (if relevant to your system)
EtherTalk or TokenTalk
: System level, application,
printer software (drivers, PPD, etc.)
Serial number and XNIC hardware address
Contents of any error logs, such as
/tmp/rpn[pid].log
If possible, you should be at your host and near the printer
when you call. This allows you to perform any suggested
actions and immediately report the results.
ETR-CH11 Page 28 Thursday, October 24, 1996 7:14 AM
