Troubleshooting
WorkCentre 7220/7225 Multifunction Printer 211
User Guide
The following can cause paper jams:
•
Selecting the incorrect paper type in the print driver.
•
Using damaged paper.
•
Using unsupported paper.
•
Loading paper incorrectly.
•
Overfilling the tray.
•
Adjusting the paper guides improperly.
Most jams can be prevented by following a simple set of rules:
•
Use only supported paper. For details, see
Supported Paper
on page 50.
•
Follow proper paper handling and loading techniques.
•
Always use clean, undamaged paper.
•
Avoid paper that is curled, torn, moist, creased, or folded.
•
To separate the sheets before loading into the tray, fan the paper.
•
Observe the paper tray fill line; never overfill the tray.
•
Remove transparencies from the output tray immediately after printing.
•
Adjust the paper guides in all trays after inserting the paper. A guide that is not properly adjusted
can cause poor print quality, misfeeds, skewed prints, and printer damage.
•
After loading the trays, select the correct paper type and size on the control panel.
•
When printing, select the correct type and size in the print driver.
•
Store paper in a dry location.
•
Use only Xerox paper and transparencies designed for the printer.
Avoid the following:
•
Polyester coated paper that is designed specially for inkjet printers.
•
Highly glossy or coated paper.
•
Paper that is folded, wrinkled, or excessively curled.
•
Fanning transparencies before loading in the paper tray.
•
Loading more than one type, size, or weight of paper in a tray at the same time.
•
Loading hole punched paper or paper with folded corners or staples in the document feeder.
•
Overfilling the paper trays.
•
Allowing the output tray to overfill.
•
Allowing the output tray to fill with more than a few transparencies.
Refer to the control panel Paper and Media Information Pages for information on supported paper, or
see
Supported Paper
on page 50.
