Phaser 6500/WorkCentre 6505 Service Manual
Xerox Internal Use Only
3-57
Error Messages and Codes
Troubleshooting Procedure
Step Actions and Questions
Yes
No
1
Are there Pending FAX Jobs?
Delete Pending
FAX jobs and
go to step 2.
Go to step 3.
2
Is the error still present?
Go to step 3.
Break the FAX
job into
smaller pieces.
3
Check the Job Status-Print Menu-
Secure Receive.
Does the
Secure Receive
message
appear in the display?
Print, file, or
delete secure
print jobs or
faxes.
Go to step 4.
4
Check the firmware version.
Is the firmware the latest version?
SFP: Go to step
6.
MFP: Go to
step 5.
Update the
firmware
(“Firmware
Update” on
page A-16),
then
MFP go to
step 5, SFP go
to step 6
5
Does the error still occur when turning
the power Off and On?
MFP: Replace
the FAX Board
(page 8-143).
Then go to
step 6.
Complete.
6
Does the error still occur when turning
the power Off and On?
Replace the IP
Board. (SFP,
page 8-120;
MFP,
page 8-144)
Complete
Содержание Phaser 6500
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