P
AGE
10-4
X
EROX
C
OPY
C
ENTRE
/W
ORK
C
ENTRE
P
RO
32/40 C
OLOUR
Q
UICK
R
EFERENCE
G
UIDE
T
RO
UB
LE
S
H
O
O
TI
N
G
X
EROX
W
ELCOME
AND
S
UPPORT
C
ENTER
...
If a fault cannot be resolved by following the touch screen instructions, check the
Troubleshooting Tips
in the next section - they may help to solve the problem
quickly. If the difficulty persists, contact the Xerox Welcome and Support Center.
The Welcome and Support Center will want to know the following information: The
nature of the problem, the Machine Serial number, the fault code (if any) plus the
name and location of your company.
Locating the serial number
NOTE:
The serial number can also be found on a metal plate toward the rear of the
machine in Area 1, in the back of the fuser module.
1
¾
Press the
Machine Status
button on the control panel.
2
¾
The Machine Information screen will be displayed.
¾
Select
[Machine Details]
.
3
¾
The Customer Support Number for the Welcome and Support Center
telephone number and Machine Serial Number for your machine will be
displayed.
Spode QRG.book Page 4 Tuesday, May 13, 2003 10:51 AM