EG102 User’s Guide
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B2. Warranty Repair
1. During the first three (3) months of ownership, XAVi Technologies will repair or
replace a defective product covered under warranty within twenty-four (24) hours of
receipt of the product. During the fourth (4th) through twelfth (12th) months of
ownership, XAVi Technologies will repair or replace a defective product covered
under warranty within ten (10) days of receipt of the product. The warranty period for
the replaced products shall be ninety (90) days or the remainder of the warranty
period of the original unit, whichever is greater. XAVi Technologies will ship surface
freight. Expedited freight is at customer’s expense.
2. The customer must return the defective product to XAVi Technologies within fourteen
(14) days after the request for replacement. If the defective product is not returned
within this time period, XAVi Technologies will bill the customer for the product at list
price.
B3. Out-of-Warranty Repair
XAVi Technologies will either repair or, at its option, replace a defective product not
covered under warranty within ten (10) working days of its receipt. Repair charges are
available from the Repair Facility upon request. The warranty on a serviced product is
thirty (30) days measured from date of service. Out-of-warranty repair charges are
based upon the prices in effect at the time of return.
