EG102 User’s Guide
73
Problem
Troubleshooting Suggestion
I forgot/lost my user ID or
password.
If you have not changed the password from the
default, try using “admin” as both the user ID
and password. Otherwise, you can reset the
device to the default configuration by pressing
three times the Reset Default button on the
front panel of the device. Then, type the default
User ID and password shown above.
WARNING:
Resetting the device removes any
custom settings and returns all settings to their
default values.
I cannot access the web pages
from my browser.
Use the ping utility, discussed in the following
section, to check whether the PC can
communicate with the device’s LAN IP address
(by default 192.168.1.1). If it cannot, check the
Ethernet cabling.
Verify that you are using Internet Explorer or
Netscape Navigator v4.0 or later.
Verify that the PC’s IP address is defined as
being on the same subnet as the IP address
assigned to the LAN port on the device
.
My changes to the web pages
are not being retained.
Be sure to use the
Confirm Changes
function
after any changes.
Diagnosing Problem using IP Utilities
Ping
Ping is a command you can use to check whether your PC can recognize other
computers on your network and the Internet. A ping command sends a message to
the computer you specify. If the computer receives the message, it sends messages
in reply. To use it, you must know the IP address of the computer with which you are
trying to communicate.
On Windows-based computers, you can execute a ping command from the Start
menu. Click the Start button, and then click Run. In the Open text box, type a
statement such as the following:
ping 192.168.1.1
Click OK. You can substitute any private IP address on your LAN or a public IP
address for an Internet site, if known.
If the target computer receives the message, a Command Prompt window is
displayed:
If the target computer cannot be located, you will receive the message Request timed
out.
Using the ping command, you can test whether the path to the device is working
(using the preconfigured default LAN IP address 192.168.1.1) or another address you
assigned.
