8
Other Phone Features
8.1
Speed Dials
You phone system supports three different sorts of speed dials.
1.
Depending on your phone model, keys on your phone can be configured to automatically call certain
destinations. To configure these keys for speed dials, see Section 19.
2.
Another sort of speed dial is where you dial a short number (1 or 2 digits), which is configured to call a
regular extension or phone number. To configure these speed dials, see Section 12.2.
3.
Your phone system also supports Short Codes. These are short (usually 3, 4 or 5 digit) numbers which
are speed dials that can be used and are the same on any phone in your business. They are set up by your
administrator and you can view them in CommPortal. See Section 12.4 for how to do this.
8.2
Monitoring Other Lines
Some models of phones let you monitor the status of other extensions in your business. A key and a lamp on
your phone will be associated with that other extension.
If there is no call in progress on that extension, the lamp will not be lit.
If a call is ringing on that extension, the lamp will blink quickly.
If a call is on hold on that extension, the lamp will blink slowly.
If a call is in progress on that extension, the lamp will be lit solidly.
If you want to answer a call that is ringing on the extension you are monitoring, pick up your handset and
press the key for that extension. You will be connected to the caller.
You can also use these keys as speed dials for the other extension. To call the other extension when there is
no call in progress on it, pick up your handset and press the key for that extension.
8.3
Paging
Paging (also known as Intercom) is a feature which allows one phone user to press a key on their phone and
for whatever they say to automatically come out of another phone’s speaker. The user of that other phone
doesn’t have to answer their phone. It is often used in an executive/assistant pairing.
If you have a paging key on your phone, then to page the destination, follow these steps:
Pick up your handset.
