61
4.
Troubleshooting
4.1 No display on InfoWINplus
Code
Display on InfoWINplus
Cause/remedy
–
No display,
LED not lit up
Boiler is off, cannot be switched on with the ON/
OFF button.
a) No electricity, check the cable to the device and the building fuse.
b) No electricity, device fuse blown – check and replace if necessary - see
Fig. 182.
c) Mains power plug loose or poorly or not connected together during in-
stallation – check and connect together firmly if necessary – Fig. 181.
d) Inform Windhager Customer Service or a heating technician.
4.2 IN - messages
Code
Display on InfoWINplus
Cause/remedy
IN 438
One zone in storage room is empty
Check pellet supply in storage room.
Press reset.
A zone in the storage room is empty, automatic switchover to another zone.
Information message can be acknowledged by selecting “only zone 1“ or
“only zone 2“ in “Probe switching“ (see section 2.9.1.6).
IN 520
Stage 1 cleaning
Empty the ash pan, remove ash from heat
exchanger base. Clean thermocontrol sensor.
Push “next“ to confirm stage 1 cleaning.
Please note that the pellet boiler needs to be cleaned within the next 50
hours of operation (see section 3.4 and 3.6.1).
Once the cleaning has been completed it must be confirmed (see section
2.9.1.1).
IN 521
Stage 2 cleaning
Perform stage 2 cleaning according to operation
manual.
Push “next“ to confirm stage 2 cleaning has been
completed.
Please note that the main cleaning of the pellet boiler has to take place
within the next 50 hours of operation (see section 3.4, 3.6–3.9).
Once the main cleaning process has been completed it must be confirmed
(see section 2.9.1.1).
IN 522
Stage 1 cleaning
Empty ash container, clean burner and
combustion chamber.
Push “next“ to confirm stage 1 cleaning.
Please note that the pellet boiler needs to be cleaned within the next 50
hours of operation (see section 3.5, 3.6).
Once the cleaning has been completed it must be confirmed (see section
2.9.1.1).
IN 523
Stage 2 cleaning
Perform stage 2 cleaning according to operation
manual.
Push “next“ to confirm stage 2 cleaning has been
completed.
Please note that the main cleaning of the pellet boiler needs to be comple-
ted within the next 50 hours of operation (see section 3.5–3.9).
Once the main cleaning process has been completed it must be confirmed
(see section 2.9.1.1).
IN 524
Full service
Correct servicing is a prerequisite for warranty.
Arrange service appointement.
Press Reset.
The maintenance interval for the pellet boiler depends on the operating
hours and pellet consumption.
Please note that maintenance will have to be carried by the Windhager
customer services or customer services partner within the next 3 months
(see section 3.1). Maintenance must be carried out by the date on the
maintenance plate at the latest (see section 3.12).
IN 581
Re-fill pellets
Integral fuel hopper is almost empty.
Re-fill pellets.
Boiler continues to heat until the remaining fuel quantity has been consu-
med.
a) BioWIN 2 Klassik and Exklusiv-S (without feed):
Fill fuel into the fuel container (see section 2.4).
b) BioWIN 2 Premium/Exklusiv (with feed):
Feed is switched off in “feed operating mode” (see section 2.9.1.4). In
“Feed operating mode” menu item, set to “with enable time”, “with
start time” or “without time control”
IN 582
Integral fuel hopper empty
Integral fuel hopper empty. Top up pellets.
Burner is locked.
a) BioWIN 2 Klassik and Exklusiv-S (without feed):
Fill fuel into the fuel container (see section 2.4).
b) BioWIN 2 Premium/Exklusiv (with feed):
Feed is switched off in “feed operating mode” (see section 2.9.1.4). In
“Feed operating mode” menu item, set to “with enable time”, “with
start time” or “without time control”.
