63
4.
Troubleshooting
Code
Display on InfoWINplus
Cause/remedy
FE 330
Combustion chamber temperature
too low
Perform stage 2 cleaning according to operation
manual.
Press reset.
The combustion chamber temperature is too low in modulation mode.
a) The main cleaning of the pellet boiler has to be completed (see section
3.4–3.9). Once the main cleaning process has been completed it must
be confirmed (see section 3.1.1).
b) Check the ash box (see section 3.5) and cover are in the correct position
and are sealed – danger of inleaked air.
c) Inform Windhager Customer Service or a heating technician.
FE 345
Combustion chamber door open
Burner locked. Do not open door unless burner
is switched off.
The boiler switches to burnout mode.
Close the cladding door. Door may only be opened if the burner is switched
off.
Failure to observe this point may result in components in the combustion
chamber be damaged due to peaks in temperature!
FE 381
Integral fuel hopper empty
Time programme blocking feed.
Change enable time in menu/operator level.
Enable time for the feed has been set too short, which means the pellets in
the integral fuel hopper are used up and the feed is blocked.
Extend the enable time for the feed in the “Feed operating mode” menu
item (see section 2.9.1.4) or operate “with start time” or “without time con-
trol”.
FE 382
Fill level switch in reserve supply
container defective
Check th e switch in the reserve supply
container. Press Reset.
The boiler does not operate.
a) Flap not shutting – clean flap (see section 3.10). It must be making full
contact with the feed unit. Telltale on proximity switch of feed unit must
light up brightly when flap is closed. Press the Reset button.
b) Fill level switch (proximity switch) in the reserve supply container de-
fective – inform Windhager Customer Service or a heating technician.
c) Inform Windhager Customer Service or a heating technician.
Emergency operation:
Switch off the feed unit (see section 2.9.1.4). Fill the
reserve supply container with pellets by hand (see section 3.10), boiler is
allowed to continue operating without feed.
FE 387
Communication failure with Firing
Automate
Appuyer la touche reset pendant 5 sec mini-
mum.
a) Check the connection cable or InfoWINplus plug connection to the main
PCB, inform Windhager Customer Service or a heating technician.
b) Press the Reset key for at least 5 seconds until the display goes off.
c) Connect the main PCB, inform Windhager Customer Service or a hea-
ting technician.
4.4 AL - messages
Code
Display on InfoWINplus
Cause/remedy
AL 005
Ash removal / Grate shaking defective
Ash removal / Grate shaking defective or stik-
king. Clean burner pot. Press reset.
Ash removal motor no longer moves or no longer reaches the end position,
boiler switches to burnout mode.
a) Burner is dirty; clean burner pot as described in section 3.6. Press the
Reset button. If the alarm message remains in place, inform Windhager
Customer Service or a heating technician.
b) Motor for ash removal defective, inform Windhager Customer Service or
a heating technician.
c) Limit switch defective, inform Windhager Customer Service or a heating
technician.
AL 006
Auger conveyor motor defective
Auger conveyor motor defective
Press reset.
Boiler enters burnout mode, Induced draught fan is stopped immediately.
a) Press the Reset button. If the malfunction recurs immediately after a
short period, or recurs at regular intervals, contact Windhager Customer
Service or your heating technician.
b) Renew the auger conveyor motor, inform Windhager Customer Service or
a heating technician.
c) The suction turbine is running continuously or the monitoring of the suc-
tion turbine is defective. Disconnect the boiler from the power supply at
the power plug (Fig. 179). Inform Windhager Customer Service or a hea-
ting technician.
