Wincor Nixdorf TH420, Руководство пользователя

Страница: 55 / 64

Poor forms print qua li ty
Condition Possible causes What to do
Printer starts to print,
but stops while form is
being printed. Communication error or
software error. Check the interface cable. Check
that the software is working
properly.
Forms print is light or
spotty. Form not inserted
incorrectly. See “Printing on forms or checks.”
Impact printhead is dirty or
defective. Contact a service representative.
Improper internal cable
connections. Contact a service representative.
Ribbon cassette is defective See “Installing or replacing the
ribbon cassette.”
Ribbon cassette is
worn. Replace the ribbon
cassette. See “Installing or replacing the
ribbon cassette.”
Light print, smudging,
or slip skews. Platen gap needs
adjustment. Contact a service representative.
Poor re ceipt print qua li ty
Condition Possible causes What to do
Colored stripe on
receipt. Paper is low. Change the paper.
Receipt does not come
out all the way. Paper is jammed. Open the receipt cover, inspect the
knife, and clear any jammed paper.
Printer starts to print,
but stops while the
receipt is being printed. Paper is jammed. Open the receipt cover, inspect the
knife, and clear any jammed paper.
49
TROUBLESHOOTING THE PRINTER