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When connected to the internet, the Help and Support Center becomes an even
greater tool by expanding its capabilities in the following ways:
• Through the Remote Assistance feature, a 3rd party application technical
support representative could connect to your computer with your permission,
then see your files, control your mouse and keyboard, and chat online with
you to discuss your problem.
• Through Windows Update, your computer can always be up to date with
the latest patches and drivers from Microsoft. When connecting to Windows
Update, your computer will be scanned, and the appropriate updates will
be displayed for your unique installation of the operating system.
• Through the Get Support feature, you can access various sources of help
and support information via newsgroups and manufacturer websites.
No matter what your question or problem may be, the Help and Support Center
should be your first step towards finding the answer.
Using the Help and Support Center
Obtaining access to the
Help and Support Center
is just a key press or
mouse click away. From
the Windows desktop,
press the [F1] key in order
to bring up the Help and
Support Center.
Alternatively you can
click once on the Start
Menu and then select Help
and Support. Once activat-
ed, the Help and Support
Center window will open
up as depicted. (Figure
3.1)
It is through this home page that you will find easy access to the many resources
the Help and Support Center has to offer. Just click on the hypertext link of the
topic that coincides with the question that you have. If you find that you are
unable to bring up a resource for a particular question by clicking through the
Figure 3.1: Help and Support Center Window
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