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FOR SERVICE TECHNICIAN’S USE ONLY
DO NOT REMOVE OR DES
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Troubleshooting Guide (cont.)
NOTE:
Always check for error codes first (pgs. 8–10).
Some tests will require accessing components. See Figures 6 & 7, page 21, for component locations.
For detailed troubleshooting procedures, refer to “Troubleshooting Tests” beginning on page 14.
Problem
Possible Cause
Checks & Tests
Poor Wash
Load not rinsed.
1. Check proper water supply.
Performance
2. Not using HE detergent.
(cont.)
3. Washer not loaded properly.
Please reference
4. Shifter not moving into spin position.
Use & Care Guide
5. See TEST #2: Valves, page 15.
6. See TEST #3b: Drive System – Motor, page 16.
Not cleaning clothes.
1. Washer not loaded properly.
2. Not using HE detergent.
3. Not using correct cycle.
4. Shifter not moving into position.
5. See TEST #3b: Drive System – Motor, page 16.
Fabric damage.
1. Washer overloaded.
2. Bleach added incorrectly.
3. Sharp items in tub.
Wrong option or cycle
Refer customer to “Use & Care Guide”.
selection.
