PAGE 12
FOR SERVICE TECHNICIAN’S USE ONLY
DO NOT REMOVE OR DESTROY
Troubleshooting Guide (cont.)
NOTE:
Always check for error codes first (pgs. 8–10).
Some tests will require accessing components. See Figures 6 & 7, page 21, for component locations.
For detailed troubleshooting procedures, refer to “Troubleshooting Tests” beginning on page 14.
Problem
Possible Cause
Checks & Tests
Won’t Spin
Is lid lock showing open
See TEST #8: Lid Lock, page 20.
during the cycle?
Harness connections.
Check harness connections between main control
and drive system.
Shifter problem.
See TEST #3a: Drive System – Shifter, page 15.
Motor problem.
See TEST #3b: Drive System – Motor, page 16.
Main Control problem.
See TEST #1: Main Control, page 14.
Won’t Drain
Drain hose installation.
Check for proper drain hose installation. Make sure
it is not inserted more than 4.5" (114 mm). Make sure
drain hose is not sealed into drain pipe, and that there
is an air gap for ventilation.
Standpipe position.
Ensure drain height is between 39" (991 mm) and 8'
(2.4 m) above the floor.
Plugged drain hose.
Check drain hose for obstructions.
Obstructions to drain pump.
Check tub sump under impeller plate & basket
for obstructions.
Harness connections.
Check harness connections betwen main control
and drain pump.
Drain pump.
See TEST #7: Drain Pump, page 19.
Main Control problem.
See TEST #1: Main Control, page 14.
Cycle Time
Oversuds.
1. Verify use of HE detergent.
Longer Than
2. Excessive detergent usage.
Expected
Off balance.
1. Load is off balance.
2. Balance ring water leak.
Drain hose installation.
Check for proper drain hose installation. Make sure
it is not inserted more than 4.5" (114 mm). Make sure
drain hose is not sealed into drain pipe, and that there
is an air gap for ventilation.
Standpipe position.
Ensure drain height is between 39" (991 mm) and 8'
(2.4 m) above the floor.
Draining slowly.
Check for pump or drain hose obstructions.
Water pressure drop.
Results in longer fill time.
Friction or drag on drive.
Check motor and bearings; check for items between
tub and basket.
Weak suspension.
Basket should not bounce up and down more than once
when pushed.
Poor Wash
Oversuds.
1. Verify use of HE detergent.
Performance
2. Excessive detergent usage.
Please reference
Load is tangling.
1. Washer not loaded properly.
Use & Care Guide
2. Perform Service Calibration, page 4.
Incorrect water level.
1. Perform Service Calibration, page 4.
2. See TEST #2: Valves, page 15.
3. See TEST #6: Water Level, page 19.
Clothes wet after cycle
1. Overloaded washer.
is complete (not water
2. Oversuds (see above).
saturated, but very damp)
3. Items caught in tub sump.
4. Weak suspension.
5. Shifter not moving into position.
6. Cold/Rinse water > 105°F (40.5°C).
7. See TEST #7: Drain Pump, page 19.
8. See TEST #3b: Drive System – Motor, page 16.
