60
TROUBLESHOOTING
If you experience
Possible Causes
Solution
Washer dryer not performing as expected (cont.)
Not cleaning or
removing stains
(cont.)
Not using correct cycle for fabric type.
Use a higher soil level setting and warmer wash temperature
to improve cleaning.
If using Quick Wash cycle, wash only a few items.
Use Whites and Heavy Duty cycles for tough cleaning.
Add an extra rinse for heavily soiled loads.
Not using dispensers.
Use dispensers to avoid chlorine bleach and fabric softener
staining.
Load dispensers before starting a cycle.
On some models: Make sure that the Load & Go bulk dis-
pense
liquid detergent dispenser is not empty.
Avoid overfilling.
Do not add products other than those specified directly to
load.
Dispense cartridge is empty.
Fill dispense cartridge to the “MAX” line with HE liquid deter-
gent.
Detergent dispenser is not securely in
place.
Pull out the dispenser, fill with detergent, and slide it back in
place.
Not washing like colors together.
Wash like colors together and remove promptly after the cycle
is complete to avoid dye transfer.
Hard water or not enough
detergent used.
Use more detergent for washing heavy soils in cold or
hard water.
Touch WATER HARDNESS (on some models) to change water
hardness to “hard.”
Odors
Monthly maintenance not done as
recommended.
Run the Clean Washer with affresh cycle monthly or every 30
wash cycles. See “Washer Dryer Care” in “Washer Dryer
Maintenance.”
Unload washer dryer as soon as cycle is complete. Use the
Fresh Hold/Fresh Spin option if load cannot be removed
immediately after the wash is complete.
Not using HE detergent or using too
much HE detergent.
Use only HE detergent. Be sure to measure correctly. Always
follow the manufacturer’s directions.
See “Washer Dryer Care” section.
Door not left open after use.
This washer dryer has a tight seal to avoid water leaks. To
avoid odors, leave the door open to allow the washer to dry
between uses.
Fabric damage
Sharp items were in pockets during
wash cycle.
Empty pockets, zip zippers, and snap or hook fasteners be-
fore washing to avoid snags and tears.
Strings and straps could have tangled. Tie all strings and straps before starting wash load.
Items may have been damaged
before washing.
Mend rips and broken threads in seams before washing.
Fabric damage can occur if washer
dryer is tightly packed.
Avoid tightly packing the washer dryer. Load with dry items
only.
Use cycle designed for the fabrics being washed.
Add only one or two garments after washer dryer has started.
Fabric damage can occur if washer
dryer door is closed on an item, trap-
ping it between the door glass and the
rubber seal.
Do not overfill the washer dryer.
Push wash load fully into the washer dryer.
Liquid chlorine bleach may have been
added incorrectly.
Do not pour liquid chlorine bleach directly onto load. Wipe up
bleach spills.
Undiluted bleach will damage fabrics. Do not use more than
recommended by manufacturer.
First try the solutions suggested here or visit our website at
www.whirlpool.com.tw
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