WaveForm A.MENARINI diagnostics GlucoMen Day CGM, Руководство пользователя

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54
T
roubleshooting
/
English
15.5 Transmitter issues
Issue Solution
Cannot connect a
transmitter to the
app
Check the following:
•
The transmitter is in the charger.
•
The transmitter and app are wi-
thin 3 metres (10 feet) of each
other and Bluetooth is on.
If the transmitter was previously
connected to your smart device
but now will not connect:
1. Navigate to the Bluetooth settin-
gs on your smart device (not in the
GlucoMen Day App).
2. Check the list of paired devices.
If the transmitter is listed, delete it.
3. Try pairing again. See
SECTION
3.3
for details.
Transmitter is not
listed as an
AVAI-
LABLE TRANSMIT-
TER
The transmitter and the app are
not connected. See
SECTION 3.3
for details about connecting a
transmitter.
Cannot activate a
transmitter
Check the following:
•
Is the transmitter in the charger?
The transmitter cannot be activa-
ted while in the charger.
•
Are the transmitter and app wi-
thin 3 metres (10 feet) of each
other and is Bluetooth on?
Issue Solution
Cannot start a
session
Once you have inserted a new sensor,
it may take 1-3 minutes for the app
to detect the sensor.
Reasons a session may not be able
to s
tart:
•
There is a problem with the
sensor. Follow the instructions in
C
HAPTER 13
to remove the sensor.
The session ended
early
The session will end early if:
•
There is an issue with the sensor
that cannot be corrected.
•
OR the system detects that the
sensor may have been removed, and
when prompted, you confirm that
the senso
r is no longer inserted.
Follow the instructions in
CHAP-
TER 13
to remove the sensor.
Contact Customer Service for fur-
ther information.
Transmitter battery
is low
If you are currently using the tran-
smitter for a session, you may con-
tinue to use it, but the transmitter
might not last for the full 14-day
session. A
LOW TRANSMITTER
BATTERY
message will appear
when the transmitter battery has
30% remaining and will continue
to appear with each 5% decrease.
Do n
ot remove the transmitter
during a session. If you want to
remove the transmitter, stop the
session, remove the sensor, and
charge the transmitter. You will
need to insert a new sensor to start
a new session.
If you are not currently using the
transmitter for a session, place it
in the charger. When the charger
light is solid green, the transmitter
is fully charged.
See SECTION 8.4
for details about
charging the transmitter.
Issue Solution
Sensor not working
after immersing in
water
If the issue is not resolved after 1
hour, stop the session, remove the
sensor and insert a new sensor to
start a new session.
A SENSOR STATUS
message appears.
Message
: Is your
sensor still inserted?
If the sensor is inserted, select
YES
and
the session will continue. If the sensor
is still not detected after 2 hours, the
session will end automatically.
If the sensor is not inserted, select
NO
to end the session.