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11.
WARRANTY
Coverage and warranty period:
Our products are designed for very specific conditions of use.
It is the responsibility of our customers to ensure the appropriate use of our products. Our systems are
covered by a two
-
year warranty against any manufacturing defect. The warranty period starts on the
date of purchase of our products by the distributor.
The warranty is limited to the standard replacement of a defective part or, if necessary, the entire
system, upon receipt of the part in question. Under civil law, it is the responsibility of the purchaser to
fulfil the burden of proof regarding the previous nature of the claimed latent defect.
Any returned systems or parts must be accompanied by the warranty returns form (see below), duly
completed as follows: name and address of the customer, date of purchase, type of boat, defective
parts, description of the structural or design defect, and description of the conditions under which the
system was used.
Returned systems or parts shall only be accepted with the prior written consent of WATT&SEA, and
must be returned by prepaid shipment. Should the replacement of the WATT&SEA product prove to be
due to a defect covered by the warranty, these shipment costs shall be refunded.
Under no circumstances shall returned systems or parts be refunded; they shall only be repaired or
replaced.
Situations not covered by the warranty
:
This warranty shall not apply if the system in question:
-
has suffered an accident, or undergone unauthorized alterations or repairs;
-
has not been installed by a professional installer in strict compliance with the procedure
specified by WATT&SEA in the installation and user manual supplied with the generator;
-
has been:
o
installed or serviced in an inappropriate manner, or used under too high a charge;
o
subjected to abuse or neglect;
o
used when reversing.
The warranty shall not take into account any failures due to simple wear and tear or normal ageing of
the structures and materials, any scratches, or any cracks or starring that may appear following an
impact.
Under no circumstances shall WATT&SEA be liable for any special, incidental or consequential
damages.
Should you encounter a problem with your WATT&SEA hydrogenerator,
please contact
your distributor/installer.
