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8.2 Service and Support

The Eyesi Slit Lamp simulator is manufactured by VRmagic GmbH, Germany. Strin-
gent controls have produced the best possible quality. Should you nevertheless
discover a fault with the product, please always follow this support procedure to
ensure a fast and thorough resolution to the problem at hand.

Problem Verification

Verify the fault by checking if all procedures and instructions in this manual have
been followed. Also check whether the troubleshooting guide provides hints to re-
solve the problem (

section 8.1 on page 55).

Preparing Fault Analysis

Your simulator is equipped with features for self diagnosis and error logging. When
contacting a service representative this information is most likely needed to effi-
ciently analyze any fault.

Â

Please refer to the administrator guide for detailed information on how to ac-
cess the service screen, how to gather required service information, and how
to make an online service request.

Service Contact

VRmagic GmbH
Turley-Str. 20
68167 Mannheim
Germany

Telephone

+49 (0)621 400 416-0

Fax

+49 (0)621 400 416-99

[email protected]
http://service.vrmagic.com

8.3 Repairs

Do not attempt to repair the device yourself. Always contact VRmagic if you encoun-
ter any problems with the device.

WARNING

Electrical shock hazard when opening the simulator
components

When opening the housing of any of the simulator components while the sys-
tem is connected to power, there is the risk of death or serious injury through
electrical shock. Further, the simulator might get damaged.

f

Never attempt to open the housing of any of the components.

57

Troubleshooting and Service

Eyesi Slit Lamp Simulator – Installation and Operating Guide

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Содержание Eyesi Slit Lamp

Страница 1: ...Eyesi Slit Lamp Installation and Operating Guide Platform 1 0 ...

Страница 2: ...for any purpose in any form or by any means electronically or mechanically without expressly written permission by VRmagic Eyesi is a registered trademark of VRmagic GmbH If you have any questions regarding the use of the device that are not answered in the product documentation please contact VRmagic GmbH Turley Str 20 68167 Mannheim Germany Tel 49 621 400 416 0 Fax 49 621 400 416 99 info vrmagic...

Страница 3: ......

Страница 4: ...nd Connection to a Power Supply 10 2 9 Operation 11 2 10 Disassembly Transport and Storage 12 2 11 Care Maintenance and Disposal 13 3 Unpacking and Product Overview 14 3 1 Transport and Unpacking 14 3 2 Scope of Delivery 15 3 3 Simulator Components 16 4 Installation 17 4 1 Installation Location 17 4 2 Mechanical Installation 19 4 2 1 Table 19 4 2 2 Slit Lamp 20 4 2 3 Stereo Microscope 23 4 2 4 PC ...

Страница 5: ...sting the Height of the Simulator Table 44 5 5 Operating the Touch Screen 45 5 6 Adjusting the Microscope 47 5 7 Using the Slit Lamp 48 5 8 Switching the Simulator Off 50 6 Disassembly Storage and Transport 51 6 1 Disassembly 51 6 2 Storage 52 6 3 Transport 52 7 Cleaning Maintenance and Disposal 53 7 1 Cleaning Instructions 53 7 2 Maintenance 54 7 3 Spare Parts 54 7 4 Replaceable Fuses 54 7 5 Disp...

Страница 6: ...e simulator software please refer to the separate user guide 1 2 Symbols Used in this Document DANGER Indicates a hazardous situation which if not avoided will result in death or seri ous injury WARNING Indicates a hazardous situation which if not avoided could result in death or serious injury CAUTION Indicates a hazardous situation which if not avoided could result in minor or moderate injury NO...

Страница 7: ...bol indicates a cross reference to related information 1 3 Transfer of Ownership Always keep this operating guide in the vicinity of the simulator When the simulator is transferred to another party make sure that this operat ing guide is transferred with it Never transfer single components or parts of the simulator 7 General Information Eyesi Slit Lamp Simulator Installation and Operating Guide ...

Страница 8: ...mulator parts on humans and application of the device in an operating room are prohibited If the equipment is used in a manner not specified by VRmagic the protection provided by the equipment may be impaired No Medical Device No patient data is used or stored on the device No part of the device has contact with patients The device does not make use of disposable pieces which have to be replaced a...

Страница 9: ... personnel who have read and understood this manual 2 6 Transport and Unpacking The shipping boxes are heavy and could cause injury if carried alone To avoid per sonal injury or damage to the equipment the shipping boxes should be carried by two people After transport do not throw away the original packaging shipping boxes and pack aging material The original packaging is the safest way to transpo...

Страница 10: ...two people Condensed moisture from the air might cause damage to the simulator If the simu lator components are very cold from transporting let them warm up at room tem perature before assembly and operation Only switch on the simulator if the simula tor and room temperature are between 10 30 C 50 86 F Make sure that the simulator table stands safely on all four swivel casters After positioning th...

Страница 11: ... be secured against unintentional activation or use Disconnect the power plug from the power source immediately Ask VRmagic or an authorized service technician to check the device Safe operation is not assured if the voltage requirements of the simulator do not match the power supply voltage if any part of the simulator or a cable is visibly damaged if the simulator is not operating properly if th...

Страница 12: ...the screen with your fingers using slight pressure Microscope If the bayonet lock of the microscope is opened the complete eyepiece unit will come off If it falls down it may cause personal injury or damage Do not open the bayonet lock If you strongly pull the eyepieces towards you the eyepieces will come off If they fall down they will possibly get damaged Do not pull strongly on the eyepieces 2 ...

Страница 13: ... enters any of the simulator components there is the risk of death or serious injury through electrical shock Further the simulator might get damaged through short circuits and resulting heat Make sure that water does not enter any of the simulator components Disconnect all simulator components from power before attempting to clean them with a damp cloth Make sure that the simulator does not get w...

Страница 14: ...ator f The shipping box should be carried by two people only Unpacking If you identify any damage or missing parts please contact VRmagic immediately On receipt of the goods check the following Check the packaging for damage Check all parts for damage Verify that no parts are missing Compare the parts with the list provided in the following section Info Keep original packaging Do not throw away th...

Страница 15: ...dapter for external monitors Screws and Tools 2 Torx flat head screws M2x5 for stereo microscope USB plug 2 Hex socket headless screws M4x12 for stereo microscope premounted 1 Hex socket screw UNC 3 8 16 X 1 3 4 for cable holder 2 Washers DIN 125 A2 10 5 for cable holder 1 Torx screwdriver TX6 3 Hex keys 2 mm 6 mm 5 16 Velcro strips for cable fastening Product documentation 1 Operating guide this ...

Страница 16: ...f the Eyesi Slit Lamp 1 Cable holder 2 Touch screen 3 Touch screen arm 4 Lifting column 5 Table base 6 Simulator PC 7 Table control panel 8 Slit lamp Eyesi Slit Lamp Simulator Installation and Operating Guide 16 Unpacking and Product Overview ...

Страница 17: ...mporary malfunction or permanent damage to the simulator To avoid overheating f Make sure that the operating environment is well ventilated f Do not block the air vents of the simulator PC f Do not allow dust to build up on the air vents f Set up the simulator PC at least 10 cm 4 away from walls or other ob jects which may block ventilation f Do not place the simulator PC on a carpet or rug with l...

Страница 18: ...so that they cannot be damaged e g by rolling chairs kink ing and so that accidents e g tripping cannot occur If multiple devices are used in the same space ensure that the temperature and humidity constraints of all devices conform to the requirements Eyesi Slit Lamp Simulator Installation and Operating Guide 18 Installation ...

Страница 19: ...ulator alone Setup must be carried out by two people 4 2 1 Table Setting up the table 1 Unpack the table and position it on the floor Ü Fig 2 on page 19 2 Lock the swivel casters to prevent accidental movement of the table Fig 2 Table after unpacking 1 Monitor arm 2 Slit lamp rails 3 Control panel 4 Swivel casters 5 PC holder 6 Slot for slit lamp light controls 7 Grommet 8 Optical tracking unit 19...

Страница 20: ...3 Slit lamp in its packaging top view Grasp the slit lamp with both hands in the highlighted areas to take it out of its packaging Positioning the slit lamp on the table 1 Take the slit lamp out of its packaging Ü Fig 3 on page 20 Be aware that the illumination and microscope arm are movable 2 Lower the slit lamp on the table 3 Position the slit lamp wheels on the two rails Ü Fig 4 on page 21 4 Ma...

Страница 21: ... using the base locking screw Ü section 5 2 on page 42 Fig 4 Positioning the slit lamp on the rails view from back of table Mounting the rail covers The two rail covers prevent the slit lamp from sliding off the rails or tilting 1 Slide one end of the rail cover under the elevated part of the right rail Ü Fig 5 on page 21 Fig 5 Sliding the rail cover under the rail 21 Installation Eyesi Slit Lamp ...

Страница 22: ...3 Proceed the same way with the rail cover for the left rail Leading the cables through the grommet 1 Lead the cable harness coming from the slit lamp base through the desk grom met of the table Ü Fig 7 on page 22 2 Push the stopper which is attached to the cable harness into the grommet Fig 7 Leading the cable harness through the desk grommet Eyesi Slit Lamp Simulator Installation and Operating G...

Страница 23: ...he protective cover on the main slit lamp axis 4 2 3 Stereo Microscope Attaching the stereo microscope to the slit lamp 1 Take the stereo microscope out of its packaging 2 Carefully lower it on the slit lamp arm Ü Fig 9 on page 23 Make sure the metal pin of the microscope enters the hole vertically to avoid jamming Fig 9 Placing the stereo microscope on the slit lamp 23 Installation Eyesi Slit Lam...

Страница 24: ... to be fastened Fig 10 Two headless screws secure the stereo microscope 4 Connect the USB cable coming from the slit lamp arm to the stereo micro scope Ü Fig 11 on page 24 5 Push the strain relief clamp over the USB plug Ü Fig 11 on page 24 Fig 11 Connecting the USB plug to the stereo microscope 1 USB plug 2 Strain relief clamp Eyesi Slit Lamp Simulator Installation and Operating Guide 24 Installa...

Страница 25: ... the plastic clamp with two Torx screws 4 2 4 PC Placing the PC into the PC holder 1 If not already connected connect the round DIN plug coming from the table control panel plug to the lifting column s DIN port Ü Fig 13 on page 25 Fig 13 DIN port on the lifting column 25 Installation Eyesi Slit Lamp Simulator Installation and Operating Guide ...

Страница 26: ... table upwards as far as possible by pressing the corresponding but ton of the control panel Ü Fig 15 on page 26 Fig 15 Table control panel with button for height adjustment 1 4 Disconnect the lifting column from its power supply again 5 Slide the simulator PC into the PC holder Ü Fig 16 on page 27 until the PC front panel touches the stop Eyesi Slit Lamp Simulator Installation and Operating Guide...

Страница 27: ...ter clockwise direction pulling the rod out and fasten ing the grip again 2 Mount the cable holder to the table using the supplied UNC 3 8 16 hex socket screw the two matching washers and the 5 16 hex key Ü Fig 17 on page 27 Fig 17 Mounting the cable holder 1 to the table Use the grip 2 to extend the holder 27 Installation Eyesi Slit Lamp Simulator Installation and Operating Guide ...

Страница 28: ...holder 1 Plastic clip with Velcro strip 2 Plastic clip 4 2 6 Touch Screen Attaching the touch screen to the monitor arm 1 Slightly tilt the touch screen and position it above the opening of the monitor arm as indicated in Ü Fig 19 on page 29 2 Now push the touch screen into the monitor arm using gentle force The touch screen has a tight fit inside the monitor arm if you are experiencing difficulti...

Страница 29: ...he slit lamp light control panel Inserting the light control panel 1 Lead the cable coming from the sensor box underneath the table through the cut out Ü Fig 20 on page 29 Fig 20 Lead cable through cut out 2 Connect the USB plug to the light control panel Make sure to insert the plug completely Ü Fig 21 on page 30 29 Installation Eyesi Slit Lamp Simulator Installation and Operating Guide ...

Страница 30: ... If the simulator gets installed in the wrong order display errors may occur f Follow the exact installation order given in this document f First connect all components to the PC Only then connect the PC to a power source NOTICE Possible damage to cables when overstretching or bending The cables and connectors may get damaged if they are kinked or overstretched f Make sure that the simulator compo...

Страница 31: ...4 3 1 Connectors and Interfaces of the Simulator PC Fig 22 Front view of the simulator PC 1 USB ports e g for USB flash drive 31 Installation Eyesi Slit Lamp Simulator Installation and Operating Guide ...

Страница 32: ...or touch screen 3 DisplayPort connector for slit lamp 4 DisplayPort connector for external monitor or projector 5 Audio line out to touch screen green color code 6 USB ports 7 RJ45 Ethernet port 8 Power inlet 9 Touch screen power outlet Eyesi Slit Lamp Simulator Installation and Operating Guide 32 Installation ...

Страница 33: ...rips To do this lead the Velcro strips through the holders underneath the table Ü Fig 24 on page 33 Always leave enough clearance loose cable so that the cables do not get stretched or damaged Fig 24 Fastening cables under table 1 Holder 2 Velcro strip 33 Installation Eyesi Slit Lamp Simulator Installation and Operating Guide ...

Страница 34: ...on page 34 4 2 Tighten the screws of the DVI plug 3 Connect the USB cable to one of the PC s rear USB ports Ü Fig 23 on page 32 6 and to the USB port of the touch screen Ü Fig 25 on page 34 3 4 Connect the power cable to the touch screen power outlet of the simulator PC Ü Fig 23 on page 32 9 and to the power inlet of the touch screen Ü Fig 25 on page 34 5 5 Connect the audio cable to the audio lin...

Страница 35: ...coming from slit lamp 1 Sensor plug 2 USB plug 3 VRx plug 4 DisplayPort plug Connecting the cable harness coming from the slit lamp base Fig 27 Cable harness with sensor plug 2 and remaining cables 1 1 Connect the sensor plug to the sensor box located above the simulator PC Ü Fig 27 on page 35 Make sure the red dots are aligned Ü Fig 28 on page 36 35 Installation Eyesi Slit Lamp Simulator Installa...

Страница 36: ...slit lamp DisplayPort not the one for external monitors Connecting the cable coming from the top of the slit lamp A cable with a USB plug runs from the top of the slit lamp along the cable holder towards the simulator PC Ü Fig 18 on page 28 1 Connect the USB plug to a free USB port of the simulator PC Ü Fig 23 on page 32 6 4 3 4 Sensor Box The sensor box is located underneath the table directly ab...

Страница 37: ...e VRx plug to one of the VRx connectors of the simulator PC Ü Fig 23 on page 32 1 Make sure the red dots are aligned Ü Fig 28 on page 36 2 Connect the two USB plugs to free USB ports of the simulator PC Ü Fig 23 on page 32 6 37 Installation Eyesi Slit Lamp Simulator Installation and Operating Guide ...

Страница 38: ...of the simulator PC Ü Fig 23 on page 32 1 Make sure the red dots are aligned Ü Fig 31 on page 38 Fig 31 Align red dots 4 3 6 Simulator Table Connecting the simulator table 1 Connect the male end of the supplied power cord to the power outlet at the top of the lifting column Ü Fig 32 on page 39 Eyesi Slit Lamp Simulator Installation and Operating Guide 38 Installation ...

Страница 39: ...9 3 Connect the Ethernet port at the bottom of the lifting column to your local area network using a standard Ethernet cable not supplied Ü Fig 33 on page 39 1 Fig 33 Power inlet and Ethernet port of lifting column 1 Ethernet port 2 Power inlet 4 Connect the Ethernet cable coming from the top of the lifting column to the simulator PC s Ethernet port Ü Fig 23 on page 32 7 39 Installation Eyesi Slit...

Страница 40: ...ct the supplied power cord to the power inlet of the lifting column Ü Fig 33 on page 39 2 2 Connect the power cord to a grounded mains supply 4 3 8 Additional Monitor or Projector For presentation purposes the image displayed in the slit lamp stereo microscope can be output to a larger screen or video projector You will need an extra HDMI cable and monitor projector with HDMI input Connecting an a...

Страница 41: ...has to be removed before first usage Removing the safety cap 1 To remove the safety cap release the elastic straps and pull the safety cap off Ü Fig 34 on page 41 REMOVE BEFORE USING Fig 34 Remove safety cap 41 Operation Eyesi Slit Lamp Simulator Installation and Operating Guide ...

Страница 42: ...ble is moved the slit lamp should always be secured using the base locking screw Fig 35 Base locking screw Unlocking and locking the slit lamp base 1 To unlock the slit lamp base turn the screw in anti clockwise direction The slit lamp can be moved on the table 2 To lock the slit lamp base turn the screw in clockwise direction The slit lamp is locked into position Eyesi Slit Lamp Simulator Install...

Страница 43: ...the power button on the table 2 Wait while the simulator boots up After booting up the login screen is displayed The simulator is ready to use Info Touch screen does not display anything If the touch screen stays black it is most likely switched off To switch it on press the power button Ü Fig 38 on page 46 43 Operation Eyesi Slit Lamp Simulator Installation and Operating Guide ...

Страница 44: ...ing objects while adjusting the table height f As far as possible keep hands fingers and other body parts away from the lifting column simulator PC and other moving parts while adjusting the table height f Keep a safety distance of the simulator to neighboring objects of minimum 15 cm 6 Fig 37 Table control panel 1 Button for height adjustment Adjusting the table height 1 Press the height adjustme...

Страница 45: ...tive surface might be damaged by wrong handling f Never touch the screen with hard or sharp edged objects e g a ball point pen f Do not press hard on the screen f Only tap the screen with your fingers using slight pressure Info Touch screen is delivered with optimal settings The touch screen settings are set to factory defaults before shipping Apart from the sound volume the monitor settings do no...

Страница 46: ...tcut 1 Press The Audio menu is displayed 2 Press once to select the Volume setting 3 Press SELECT to enter the Volume setting 4 Use and to adjust the volume 5 Press MENU two times to exit the touch screen menu Adjusting other touch screen settings e g contrast or brightness 1 To enter the touch screen menu press MENU 2 Press or to select the desired menu item 3 Press SELECT to enter the selected m...

Страница 47: ...ock of the microscope is opened the complete eyepiece unit will come off If it falls down it may cause personal injury or damage or it may get damaged If you strongly pull the eyepieces towards you the eyepieces will come off If they fall down they will possibly get damaged f Do not open the bayonet lock f Do not pull strongly on the eyepieces Fig 39 Bayonet lock and eyepieces 1 Bayonet lock 2 Eye...

Страница 48: ...and the eyepieces If your wear glasses push the eyecups in If you do not wear glasses pull the eyecups out Fig 40 Adjusting the microscope 1 Diopter adjustment 2 Pupil distance adjustment 3 Working distance adjustment 5 7 Using the Slit Lamp Info Information on slit lamp and software usage Please refer to the user guide and administrator guide for detailed information on using the slit lamp and th...

Страница 49: ...m a short distance f If the product is used as intended and described in the product documenta tion the infrared LEDs present no danger Fig 41 Rear view of the slit lamp 1 Infrared LEDs 2 Optical tracking unit NOTICE Possible damage or errors due to magnetism The simulator uses components that are sensitive to magnetism If magnets are brought too close to the simulator the components may get damag...

Страница 50: ...hrough wrong shutdown It is possible to shut down the simulator using the power button on the simula tor PC However this may compromise the simulator s data saving and soft ware updating routine f Do not use the simulator PC s power button f To switch off the simulator press the power button on the table control panel Ü Fig 36 on page 43 Logging out and switching off the simulator 1 When you are f...

Страница 51: ...he rippled part of the plug housing to unplug it f Take special care when disconnecting the DisplayPort plug The plug has a release button that is marked with a triangle Push down this button firmly while unplugging the plug Fig 43 Disconnecting the VRx plug hold rippled part and the DisplayPort plug press release button Disassembling the simulator 1 Switch off the simulator PC 2 Disconnect all el...

Страница 52: ...ld never be partly assembled Make sure that the storage location is dust protected and dry Do not store other objects on top of the simulator and ensure that no other ob jects can fall onto the simulator If the simulator is assembled but will not be in use for a longer time we recom mend covering the simulator hardware to protect it from dust 6 3 Transport Transport the simulator in the original s...

Страница 53: ...2 on page 49 the surfaces of the tracking system may get permanently damaged and the simulator may not function properly anymore f Normally it is not necessary to clean the tracking system components f If cleaning should become necessary do not use aggressive cleaning agents or cloths that cause scratches f Only use a soft a soft lint free cloth to clean or dust off the surfaces f Do not apply pre...

Страница 54: ... dam age your system 7 4 Replaceable Fuses The device has no fuses that can be replaced by the user 7 5 Disposal Some simulator components contain environmentally unfriendly substances that re quire professional disposal All components must be disposed of in compliance with the applicable laws and guidelines of the corresponding country Eyesi Slit Lamp Simulator Installation and Operating Guide 54...

Страница 55: ... Ü section 4 3 6 on page 38 Make sure the lifting column is connected to power Ü sec tion 4 3 7 on page 40 Table control panel is not connected properly Make sure the table con trol panel is connected to the lifting column and to the PC Ü section 4 3 5 on page 38 Nothing is displayed on the touch screen Touch screen is switched off Briefly push the power button of the touch screen Ü Fig 38 on page...

Страница 56: ...objects are placed between optical track ing unit and slit lamp base Ü Fig 2 on page 19 I cannot hear any sound The audio cable of the touch screen is not connected to the PC Make sure that the audio cable is connected to the PC Ü section 4 3 2 on page 34 The volume of the speakers built into the touch screen is turned down or muted Adjust the volume as de scribed in this manual Ü sec tion 5 5 on ...

Страница 57: ...i ciently analyze any fault Â Please refer to the administrator guide for detailed information on how to ac cess the service screen how to gather required service information and how to make an online service request Service Contact VRmagic GmbH Turley Str 20 68167 Mannheim Germany Telephone 49 0 621 400 416 0 Fax 49 0 621 400 416 99 service vrmagic com http service vrmagic com 8 3 Repairs Do not ...

Страница 58: ...9 Technical Data 1400 1770 mm 55 1 69 7 1050 mm 41 3 540 mm 21 3 Fig 44 Dimensions of simulator with table Eyesi Slit Lamp Simulator Installation and Operating Guide 58 Technical Data ...

Страница 59: ...assembled 1050 x 1770 x 540 mm 41 3 x 69 7 x 21 3 Altitude 15 2000 m 50 6560 ft operating 15 10000 m 50 3280 ft non operating Shock 20 G 2 ms operating 200 G 2 ms non operating Simulator PC Input voltage 100 240 V AC 50 60 Hz Maximum input current 8 4 A Touch Screen External AC DC power adapter Input 100 240 V AC 50 60 Hz 1 5 A Output to touch screen 12 V DC 4 16 A Display size resolution 17 1280 ...

Страница 60: ...60 Notes Eyesi Slit Lamp Simulator Installation and Operating Guide ...

Страница 61: ...61 Notes Eyesi Slit Lamp Simulator Installation and Operating Guide ...

Страница 62: ...62 Notes Eyesi Slit Lamp Simulator Installation and Operating Guide ...

Страница 63: ......

Страница 64: ...67 Mannheim Germany Phone 49 621 400 416 0 Fax 49 621 400 416 99 info vrmagic com www vrmagic com VRmagic Inc 245 First Street 18 th Floor Cambridge MA 02142 USA Phone 1 617 444 8761 Fax 1 617 444 8405 08 2020 VRmagic GmbH Mannheim ...

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